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Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
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1,293 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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Showing 1,271: English reviews
Elkview, WV, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was excellent. The room was fine, The service "perks" were great. There is a discount for patients of the Cleveland Clinic and very accomodating van service. Because of schedule problems at the Clinic I had to go over and back and over and back one day. When they couldn't get the van there, they paid for a cab... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Phillip S
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We know you are not in town for fun and we want to make your stay less stressful. Thank you for the kind review. More 

Lincoln, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you need a comfortable, affordable place to stay in downtown Cleveland, close to Progressive Field, this hotel will meet your needs. On site parking, helpful staff, clean, comfortable rooms, and within walking distance of the ballpark.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank moniebeck
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Hey, thanks for the review. Very nice! More 

Virginia Beach, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The location was very convenient. Parking was easily accessible. We could walk wherever we wanted to go and they also offer shuttle service downtown. The staff was very friendly and helpful throughout our stay. I would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Darla T
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We certainly hope you do stay again. Thank you so much for the kind review. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel was clean and the staff were friendly. The room was in good shape except a few minor issues. If you like high floors the hallway on 11 was an oven with a single, poor, overworked AC unit that rattled when on. Didn't effect the room AC that worked great. I don't hang out in the hallway but still... More 

Helpful?
Thank Michael R
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate the kind words in regard to our team here. They truly love what they do. Thank you for staying with us and for the review. More 

Salem,mass
1 review
5 of 5 stars Reviewed 4 weeks ago

This was my first mother-daughter vacation with my teenage daughter. Hilton Garden Inn made both of us feel welcomed and taking care of. The location was great and the staff was amazing. Also, having a fridge, microwave and Kureg coffee machine in our room was priceless.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 153katerinat
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for starting our week off with a big smile. So glad we made your special trip that more special. Take care. More 

Owen Sound, Canada
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 24, 2016

Perfect location for Indians games - just a half block up the street. Clean room with very friendly & helpful staff - special thanks to Winny in the restaurant for her kindness. Also appreciated being able to leave our car in the hotel lot after checkout until after the afternoon game was over.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rob C
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thanks for the wonderful review. We're glad to hear you had an excellent stay and enjoyed our staff especially Winny. We hope to welcome you back soon! More 

New York City, New York
1 review
1 of 5 stars Reviewed August 23, 2016

Right near progressive field so very congested traffic on game days. Poor neighborhood. Nasty staff. Room was antiquated, dirty and noisy. Beds were extremely uncomfortable. An additional fee for everything, including breakfast, which is included at many other properties. A very bad experience.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank loreny825
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Our sincere apologizes for your less than satisfactory stay. As you can see from the many other reviews this is certainly not the norm here at the Cleveland Downtown HGI. I sincerely wish I could have spoke to you prior to your departure. Not sure if you saw my letter in the room but my name, number and email is... More 

Bowling Green, Ohio
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 23, 2016

The property is great regarding location. You are right downtown and near restaurants, bars, entertainment, etc. The parking is horrible so prepare to be frustrated. I would recommend parking and taking Uber to whereever you want to go. We were coming back to the hotel very late and there are just not enough spaces for the number of rooms at... More 

Helpful?
Thank Lynette W
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thanks for taking a moment to share your experience. We apologize for the frustration experienced in our parking lot but we're glad to hear you enjoyed the rest of your stay. We're excited for our upcoming renovation starting in just a couple months. We'd love to welcome you back before, during, and especially after the renovation. We're sure you'll love... More 

Toronto, Canada
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 23, 2016

I stayed here while attending two Indians vs Blue Jays games. The hotel is pretty basic, but it does the job. We didn't spend much time in the hotel so the garden inn was exactly what we needed, a clean quiet place to sleep. The hotel staff were very courteous and the location is fantastic (provided you're going to Quicken... More 

Helpful?
Thank AR72LQ
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for sharing such a wonderful review. We're glad to hear you had an excellent stay and enjoyed our hotel and location. We hope to welcome you back soon! More 

Minneapolis, MN
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed August 22, 2016

My family had three rooms at this hotel for three nights in late July. It was completely full for the Cleveland Indians Hall of Fame induction of Jim Thome. The hotel is very conveniently located and the in/ out parking privileges at $18 / day worked very well for us. The staff was accommodating and kind. I would definitely stay... More 

Helpful?
Thank MplsJen
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thanks for the review! We appreciate the comments and recommendations. We look forward to welcoming you back soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Location: United States > Ohio > Cleveland
Price Range: $136 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Hotwire, Orbitz, Priceline, Odigeo, Expedia, Agoda, Hotels.com and Travelocity so you can book your Hilton Garden Inn Cleveland Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
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