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Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
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1,322 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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Showing 1,300: English reviews
Little Rock, Arkansas
1 review
Reviewed 3 weeks ago

I went to Cleveland from Chicago to run a Children's Hospital Shuttle for the Stadium. I called the hotel that I was going to be arriving late about 5am. But when I arrived at 7am they had cancelled my reservation and put it as a no show.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chrisgoficial
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Our sincere apologizes for the miscommunication on our part. Very glad to know you were still able to stay with us. Thank you for choosing us for your accommodations. More 

Texas
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 weeks ago

I stayed here for two nights. I wanted a nice clean hotel near Progressive Field and the Hilton Garden Inn did not disappoint. The staff was very friendly and helpful, and the room was clean and comfortable. I'd definitely stay here again.

Helpful?
Thank texaskaren68
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad you had a great stay with us. The closest hotel to the ball park so we hope to have you back again. Opening day is only 5 months away. More 

1 review
Reviewed 4 weeks ago via mobile

My boyfriend and I came from Virginia and are about to finish our almost 2 week stay here at the Hilton Garden Inn Cleveland Downtown and it was AMAZING!!! We have stayed in Cleveland for years at various hotels and this one clearly stands tall above the rest! It started out with Matt at the front desk, he was so... More 

Helpful?
Thank Jessica F
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

What a wonderful and kind review. Thank you so much! This has put a smile on all our faces. Please come back again soon. More 

Chicago, Illinois
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 weeks ago

Dante went above and beyond the call of duty to make our Cleveland, Ohio experience a memorable one. Dante made excellent recommendations and was a true customer service professional and a Cleveland aficionado..

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bill H
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We can't argue with you in regard to Dante. He is a shining star on our team. Thank you for recognizing him. More 

Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 weeks ago

We stayed at this hotel because it was pretty close to the Rock&Roll Hall of Fame. When we arrived we found it was very close to many other venues: Progressive Stadium, The Cleveland Browns stadium, the casino all within walking distance. Approximately 1 to 2 miles. The room was very clean, the staff at the desk and in the breakfast... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank travelbound1960
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you had an enjoyable stay with us. Thank you so much for taking the time to type up such a nice review. Please know it has been shared with our team. Take care. More 

Louisville, Kentucky
1 review
Reviewed October 24, 2016

Super friendly staff. Great location for downtown sightseeing and the Cleveland clinic is just a short shuttle trip away. The staff made us feel welcomed from the moment we arrived. The rooms are clean and cozy.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michelle T
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

If you like our rooms now please come back in a few months to see our renovated rooms. We are very excited for our upcoming renovation and new look. Thank you so much for the kind review. Glad you had a 5 STAR stay. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 23, 2016

The hotel is downtown and close to almost everything. I go to the Cleveland Clinic every months. We drive 6 hours the day before and come home the day off. In Nov 2016 they will be staring a major remodel. it does need it. However the place is super clean due to the pride in the staff. Speaking of staff,... More 

Helpful?
Thank Den T
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So happy to read you stay with us every time you are in town - THANK YOU! You will be pleasantly surprised when our guestrooms are done. We are all excited for our new look. Take care. More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 19, 2016

Everything we did was within a 20 minute drive. Hotel was clean, welcoming. Will definitely stay here again on future trips! Would have liked drapes to close fully, rather than the decorative drapes. First layer of drapes didn't quite cut it.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wanderluster6616
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Next time you stay with us we will have a new look in our guestrooms that include new drapes. So please stay again to experience and thank you for staying with us. More 

Perris, California
Level Contributor
110 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 19, 2016

I was here for a. Usiness trip and had 9 other co-workers with me. The staff was very friendly and the hotel for the most part was really clean. I had a nice view of Progressive Field and was able to walk to several places for dinner. The value for the room was great, especially with the group rate. My... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rebecca A
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

And we hope you do stay here again. Thank you for taking the time to type up such a nice review on your stay with us. More 

Brampton, Canada
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 17, 2016

We booked 2 rooms to go to an Indians post season game. The rooms were not cheap, but we liked the proximity to Progressive Field. You really can't beat the location if you are going to a ball game.. 5 minute walk. Parking was convenient, they charged us around $20. Check in time was 3:00 pm. There was a very... More 

Helpful?
1 Thank 148sandrac148
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Never like to hear someone will not be back. I can only tell you in my 9 years at this hotel we truly have had little to no issues in or around our part of town. Our full renovation begins next month which we are excited for so I would really ask that you give us a second chance. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Location: United States > Ohio > Cleveland
Price Range: $128 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Priceline, Orbitz, Hotels.com, Odigeo, Travelocity and Expedia so you can book your Hilton Garden Inn Cleveland Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Cleveland Downtown staff and other travelers.
17 questions
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See all questions (17)

Questions? Get answers from Hilton Garden Inn Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Slept soundly in street facing room, guests park in & out all night in the back.”
 of 5 bubbles Mandarinlady, 1 week ago | Read review
“Just ask them.”
 of 5 bubbles 47dent, Oct 23, 2016 | Read review
“We loved the wind proof patio to ourselves to sip wine and snack on cheese bought from the best grocery store I have ever been to in.”
 of 5 bubbles flukesandfinds, Oct 17, 2016 | Read review
“Stay off 11, the hall is a sauna.”
 of 5 bubbles michaelrD4375GG, Aug 29, 2016 | Read review
“Face the ballpark for excellent view of fireworks”
 of 5 bubbles MplsJen, Aug 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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