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Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
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1,293 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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Showing 1,271: English reviews
Erie
2 reviews
5 of 5 stars Reviewed 2 weeks ago

While there are certainly more upscale places to to stay in downtown Cleveland, the Hilton Garden In represents a solid value for the price. yet that would not have been enough to make me write this review. After a long drive it was extremely refreshing to be greeted by two such smiling faces as the ladies on the front desk.... More 

Helpful?
Thank Joseph D
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you - Thank you!!! So glad you had a 5 STAR stay with us. :) More 

Huntsville, Alabama
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I won't say the entire stay was bad, but not what you expect at any Hilton. Our TV went out....called the front desk...and maintenance was there immediately. He unplugged it and said that's what we should do. We did that 3 more times in an hour. The mattress needed to be flipped or replaced. There was a huge sag in... More 

Helpful?
Thank JustTravelin24
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Sorry for your troubles but we certainly appreciate you giving us another chance when in town next. Please know we have a full renovation scheduled this fall so please come back and see our new look. More 

Cincinnat, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel is outdated, and room smelled like smoke. There is a parking fee that was not told to us until check out. The front desk staff was clueless other than the supervisor on staff. If we go back to Cleveland we will be staying and spending a little more to stay somewhere else.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Benjamin S
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Our sincere apologizes you were not completely satisfied with your stay. Please know we have a full renovation scheduled for this fall. More 

Baltimore, Maryland
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here last weekend while cutting thru town. Our overall impression was that it was clean with friendly staff but definitely isn't as nice as other Garden Inns that we have stayed at. Location: Not too hard to find, would be good for an Indians Games. Amenities: Exactly what you'd expect from a Garden Inn. Room has small fridge,... More 

Helpful?
Thank MelicitaB
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We certainly appreciate you mentioning the good and not so good. One positive to note is our full renovation slated for this fall. With our awesome team already in place and a new product we will rock like Cleveland! Thank you for staying with us. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was very pleased with this hotel. The location was great. I loved the staff who were pleasant, friendly, personable and knowledgeable of the area. I would definitely stay at this location again. I wished that breakfast was included yet the purchased dinner was tasty.

Helpful?
Thank Teresa S
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the very kind review! Please come back again soon. More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

You won't confuse this for a 5 star hotel but overall it was perfectly fine. The rooms were adequate and the beds were comfortable. Hotel is a little older but everything was clean and modern enough. Small pool and hot tub were fine. Exercise room was kind of a joke but that's nitpicking. Nice enough lounge and restaurant. Breakfast is... More 

Helpful?
Thank Chuck S
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us. We have a new fitness room scheduled for February of 2017. Twice the size and all new equipment. We are very excited! Hope you come back to check it out. Take care. More 

Sioux Falls, South Dakota
Level Contributor
150 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Easy location to find. Typical Hilton Garden which is good. Easy parking which you have to pay for. Staff was very helpful and nice. Property was very clean. There is a nice little pub located on the site. The best location for a Baseball game. Also very easy to access anything else downtown.

Helpful?
Thank sdgibsonlp62
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Yes, closest hotel to the ball park. Just walk across the street! Thank you for the review. More 

McKinney, Texas, USA
1 review
4 of 5 stars Reviewed 3 weeks ago

Overall the hotel is very good, great location for downtown visits. The breakfast was good and the staff was great. Cabs and Uber were quick to service our transportation needs. The lobby had a fresh water and coffee readily available. I thought the conference rooms were very nicely appointed and comfortable. The Public restrooms were also very clean and well... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brad D
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you had a nice trip and stay with us. Thank you. More 

Jeannette, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Very clean, quiet and nice staff. Easy check in and parking. Breakfast was good. This hotel was easy to find. I would recommend it to anyone. We used Uber to get around it was cheap to get anywhere in the city. Good location

Helpful?
Thank missyp1976
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

5 STAR review - we thank you! More 

Honolulu, Hawaii
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here with my twin sons for two Indians games. Front desk staff, especially Matt, was super friendly and helpful. We were thankful to be able to check in very early. My sons took a nap, as there really is no sleep to be had on connecting flights from HNL. Noise was never a problem. We had two queens, which... More 

Helpful?
Thank twopeasonepod808
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad you and the boys enjoyed. Several more baseball games left and the Cavs are starting up and with their arena literally right around the corner please come back soon. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Location: United States > Ohio > Cleveland
Price Range: $136 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
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