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Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
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1,357 Reviews from our TripAdvisor Community

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Auburn Hills, Michigan
Reviewed 2 days ago NEW

Within walking distance to most everything downtown. They were doing a lot of updating. There was a lot of noise during the day from the construction. Overall it was a pleasurable stay. Kept getting disconnected from the wifi. The room was clean and the bathroom looked as if it were recently updated.

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Helpful?
Thank Mark C
Erie, Pennsylvania
HOTEL’S FAVORITE REVIEW
Reviewed August 9, 2016

We have traveled once a year to Cleveland for 15 years, we look forward to it every year. You are treated like royalty by the staff, everyone was so helpful. We go for a yearly Witness Convention, but have also stayed to enjoy the Cleveland area. Every year we look forward to seeing Maragret, Martha, Naadia and all the other...

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Helpful?
1Thank Cindy552
About Hotel's Favorite Review
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

I cannot argue with you for this is the best team I have had the pleasure to work with in my 26 years in the business. Thank you so much for confirming that. Also thank you for the review.

Ithaca, New York
Reviewed 3 days ago NEWvia mobile

We were excited to book our stay at the Hilton downtown while visiting Cleveland for the first time. We've stayed at Hilton hotels several times, but our expectations were tarnished after this stay. Because of high volume (a concert in town we didn't know of), it was hard to find a room downtown. We booked this through my trip advisor...

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Helpful?
Thank Liz K
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We're so sorry to hear you didn't have an excellent stay with us. We do apologize for the frustration and inconveniences you experienced. Your experience is certainly not the norm for our hotel guests. Our parking charge is only $18 - the $25 you see is the pending authorization which will change to $18 when the transaction settles. We do...

ohio
Reviewed 3 days ago NEW

We have stayed at numerous hotels in Cleveland so I can confidently compare. This is one of the cheapest for the location, has similar amenities but is missing many of the other comforts. The parking is nice if you like in and out privileges and to self park (its $18/night which is comparable). They have a shuttle that is helpful....

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Helpful?
Thank jdroadking
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking a moment to share your experience. We're so sorry for the frustration and inconveniences caused by the TV and Wi-Fi not working correctly. We do hope you'll choose our hotel again should your future travels bring you back to the Cleveland area. We'd love an opportunity to welcome you back!

Akron, Ohio
Reviewed 5 days ago NEW

We only live an hour away but wanted to stay in the city for the night, so we also didn't want to spend a lot on a hotel. I'm sure it would be more during baseball season but the room was a great price with a great location while we were there. The staff was extremely friendly and helpful. The...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ashley C
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us. Glad you had a nice getaway.

Louisville, Ohio
Reviewed 6 days ago NEW

Desk staff was very friendly and helpful. Room was clean and updated. The only noise we heard at night was a fire truck going by. Restaurant has great staff and great food. This was our 2nd stay here and we will stay here again.

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Thank 30valeries
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for your patronage. Look forward to your third visit with us.

Reviewed 1 week ago via mobile

We were just in town for the weekend for the fun of it and this hotel was in a great location to a lot of fun stuff. A lot of things are in walking distance. The hotel also offers a shuttle bus to anywhere in the city before 9. The male driver was very rude and drove wreckless but the...

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Helpful?
Thank katelyn134
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We love that you had a 5 STAR stay with us. But I do apologize for the shuttle service and will certainly address that right away. Certainly not the norm for us here. But please do come back and stay with us again. Thank you for the review.

Paducah, Kentucky
Reviewed 1 week ago via mobile

The staff at the Hilton Garden Inn downtown Cleveland are approachable, accomidating, and service oriented. The hotel is conveniently located 15 minutes from the main campus of the Cleveland Clinic and provides free transportation to and from beginning early a.m. and ending around 8 p.m. As a patient undergoing treatment for a serious illness, I was very pleased with the...

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Helpful?
Thank erichsternberg51
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the very kind review. Please know it will be shared with the entire team. Glad we could make your visit a little less stressful. Take care.

Cleveland, Ohio
Reviewed 1 week ago

Convenient walk to arena to see game was the primary reason for picking this hotel. Stay was just okay. Hotel was under a little of construction but it didn't interfere with our stay. Parking wasn't that great but acceptable. Food at grille was more like a cafeteria than restaurant.

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Thank John74593
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We thank you for choosing us for your accommodations while in town. Our mission is for all our guests to leave extremely satisfied not just "OK". So I hope you will give us another try not just because we're 1 of the closest hotels to the arena but for our service. We have a Promise here that we will do...

Portage, Michigan
Reviewed 1 week ago

Everyone was very personable, welcoming, and responsive. The room was clean, roomy, and surprisingly quiet. Food was pretty good, but dinner is pricey. Parking was crowded at night; we had to wedge ourselves in next to a construction container; however, they were nice about letting us leave our car there for the afternoon after checking out, so major points there....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank visionquest2
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

I honestly believe we have the best staff in town. So thank you for confirming that and for staying with us. Renovation will be completed by mid-March so come back to see the new look.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Location: United States > Ohio > Cleveland
Price Range: $118 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com and Travelocity so you can book your Hilton Garden Inn Cleveland Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Cleveland Downtown staff and other travelers.
17 questions
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See all questions (17)

Questions? Get answers from Hilton Garden Inn Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for city view on a top floor if possible”
 of 5 bubbles jdroadking, 3 days ago | Read review
“If there is more than two in your room, get the 2 queen bed 1bedroom suite to provide some space for privacy....same price!”
 of 5 bubbles FarmGirl436, 3 weeks ago | Read review
“Mine was 710, not a grand view but I slept when I went to room, no noises period.”
 of 5 bubbles EdW857, Jan 21, 2017 | Read review
“Slept soundly in street facing room, guests park in & out all night in the back.”
 of 5 bubbles Mandarinlady, Nov 20, 2016 | Read review
“Just ask them.”
 of 5 bubbles 47dent, Oct 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question