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Hilton Garden Inn Cleveland Downtown

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1100 Carnegie Ave, Cleveland, OH 44115
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Hilton Garden Inn Cleveland Downtown
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1,227 Reviews from our TripAdvisor Community

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Showing 1,205: English reviews
1 review
5 of 5 stars Reviewed 1 week ago

the Hilton Garden Inn In Cleveland is a great hotel. Staff was wonderful and the hotel is very nice and Quite. We will stay their again when traveling to Cleveland. The hotel is close to Progressive Field. You can't beat it!!!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Curtis S
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Yes, closest hotel to the ball park. Just walk across the street! Thank you for staying with us and there is plenty of baseball season left so please come back and catch a couple more games. More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The name makes you want to stay because we all know the "Hilton" brand means top notch, not exactly in this case.... Yes it is in a prime location, a short walk from the Indians Stadium and just a short drive to Jack Casino and may fine dining establishments but honestly that is about the only saving grace for this... More 

Helpful?
Thank Andrea S
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

I can completely understand your frustration for it set in while I read your review. Our most sincere apology and please know this will be addressed. Certainly not how we run our hotel. We are sorry! More 

cleveland
1 review
5 of 5 stars Reviewed 1 week ago

We went to a Tiger game and to the Rock and Roll Hall of Fame. The shuttle was awesome, it took us everywhere we wanted to go and it was a short walk to the baseball field. The staff was courteous and friendly. Would definitely go back.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Linda S
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you 2 had a nice stay with us and we hope you do come back again real soon. More 

Stephens City, Virginia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrived on a rainy evening with a car full of luggage and a parking lot full of cars. The staff at the front desk were cordial and efficient. The rooms themselves were nice and clean, but nothing out of the ordinary. The location is very convenient for sporting events and several downtown museums. The breakfast was good, and one attendant... More 

Helpful?
Thank agober
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Very glad you enjoyed you stay overall but we do apologize for the parking inconvenience. We will certainly speak to the company that handles those lots. More 

Pittsburgh, Pennsylvania
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I brought my teenagers to a concert with a friend & her daughter. My friend & I had separate rooms but similar negative impression of the hotel. The rooms were $200/night each and dirty. The entire carpet in my room was so wet our socks made wet prints on the bathroom floor. Aside from being wet the carpet looked dingy;... More 

Helpful?
Thank TravelSheila
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Your review certainly lowered my spirits and I truly wish you had reached out to myself or one of our managers on the issues you encountered. As you can see from the numerous other reviews this is certainly not the norm. Our sincere apologizes. More 

Chicago, IL, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel because it is across the street from the Cleveland Indians stadium. The hotel was very clean and inviting. The rooms were spacious and the beds very comfortable. There is an indoor pool and workout room that was very convenient as well. I would recommend this hotel to anyone looking for a place to stay near... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Patti H
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the 5 star review. So glad you had a nice stay with us. More 

Westlake, United States
1 review
5 of 5 stars Reviewed 1 week ago

HGI Downtown Cleveland is convenient to most major event districts. The stadium, arena, casino, entertainment and theater district within walking distance. Parking at the hotel is reasonable plus shuttle and taxi service available. Highly recommend.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bonnie S
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Recommendation greatly appreciated. Please come back again soon. More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Our family stayed here recently for a convention and were very pleased. The location is ideal for just about anything you want to do in Cleveland. The hotel itself is lovely and the staff is the most friendly and helpful you'll find. We will definitely be back!

Helpful?
Thank Rebecca H
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

I can honestly say that in the 26 years that I have been in the hotel business our team is the absolute best I have had the privilege to work with. Thank you so much for the kind review and for staying with us. Take care. More 

Stamford, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Hilton Garden Inn in Cleveland is one of the best place to stay in Cleveland. Very close to everything, but most of all the Hotel is Immaculate and the employees make the stay the most enjoyable. From check-in to check-out they go out of their way to help you and please you. The Hotel has a shuttle to take... More 

Helpful?
Thank john a
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you had an excellent stay and thank you for staying with us again. We'll pass your kind comments onto Jan our driver. She is a good egg for sure! More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Great hotel near major sporting venues and restaurants. The hotel is literally a block away from Progressive Field (Cleveland Indians baseball) and Quicken Arena (Cavs basketball). First class service and friendly staff. The hotel is quite pricey, but I believe you are paying for the convenience and location to so many venues, restaurants, and shopping. Will be back for next... More 

Helpful?
Thank Bruce B
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Very glad to know you will be back with us. Thank you for your patronage. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Location: United States > Ohio > Cleveland
Price Range: $134 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Priceline, Hotels.com, Booking.com, Hotwire, Orbitz, Travelocity, Odigeo and Expedia so you can book your Hilton Garden Inn Cleveland Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
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