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DoubleTree by Hilton The Tudor Arms Hotel

Traveler (213)
Room & Suite (140)
Dining (33)
Certificate of Excellence

About

#18 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
Certificate of Excellence
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
67Somewhat walkable
Grade: 67 out of 100
47Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
1,656Reviews
26Q+A
100Room tips
Traveler rating
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  • 59
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Popular mentions
Overall less impressed. Room service skipped my room (made it look like I put privacy tag on door, which I did not). No cookie, warm or otherwise. Forced valet parking (attendants were really nice). Made to order breakfast was really good (free with Hilton Diamond status). Historical property- but retrofit floor in room unfinished baseboard molding. Lobby computer locked USB port, couldn't print files without emailing them to myself. Bathroom so tiny, door open/close almost impossible while standing in bathroom. On site restaurant pricey- food quality average. Location was very convenient for my business purposes, but may not visit again. No pool. Hassle to get in/out of lobby- stairs (although elevator handy in Valet area).
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Review collected in partnership with DoubleTree by Hilton
Response from Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel
Responded yesterday
Thanks for your feedback! We would love an opportunity to make it right and have you experience our hotel on another occasion. Please contact the Front Office Manager at 216-455-1260
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Hotel's Favorite
We highly recommend Tudor Arms to anyone staying in the University Circle area of Cleveland. The room was exceptionally spacious, clean, attractive, with comfortable beds and adequate reading lights. A highlight are the breakfasts, which they take seriously, offering both a buffet and menu orders to choose from. I can't say enough about the staff, from the front desk to the valet service to the restaurant servers - all were personable, very helpful, and seemed to love what they were doing! And you'll love reading the brochure about the famous names who stayed there in its earlier days, like Al Capone, Bob Hope, Lawrence Welk, etc. Another plus: it's easy walking distance to the Cleveland Museum of Art (fabulous) and other cultural attractions.
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Response from Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel
Responded 1 week ago
We're so thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!
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+1
We recently spent an overnight at the DoubleTree Tudor Arms. We selected this hotel for a week night due to its proximity to the Cleveland Clinic. If you like historic hotels you will appreciate the ambiance here. Do not miss the architecture details and the ballrooms on the second floor which have been converted into dining and conference areas. The halls are well lit and wider than normal hotel halls. I was pleased with the size of our room and the decorating. My only complaint was the size of the bathroom (this was a former Case Western Reserve student housing). It has a very tiny sink area and a walk-in shower with a partial glass enclosure. For one person it would be fine. For two adults to stay there more than one night, I would feel claustrophobic. We tried the breakfast in the Empress Room which is on the second floor. The service was quick and cordial. My dining partner had the buffet, and I ordered off of the menu. My serving of French toast and turkey sausages was large enough to share. I would stay here again because of value and location.
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Response from Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel
Responded yesterday
Thanks so much for your kind words. Some bathrooms in our historic can tend to be on the 'cozy' side. Make sure to reach out to us when you find yourself coming to Cleveland again. We'd be happy to discuss a few rooms types with larger bathrooms for you.
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This is a mid-range hotel, not fancy, and not expensive. The room was large and clean, the beds comfortable, and the service from the staff was friendly and efficient. The window shades were tricky to figure out how to open and close, and they forgot to tell us about breakfast on the second floor every morning (no reminder notice was in the room and we only found out about it on the last day...) Valet parking was efficient and friendly. the hotel restaurant was good.
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Response from Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel
Responded yesterday
We're sorry there were no notices reminding you of breakfast. We are currently checking each of the rooms to make sure the proper signage is in them so that this doesn't happen again. We hope you'll come back to visit soon!
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Disappointed given advertisements and reviews.It may have been an off day for the hotel.Empty coffee pots,dirty room floor,tv remote broken,breakfast not good ,valet staff very ghetto and distasteful.
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Review collected in partnership with DoubleTree by Hilton
Response from Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel
Responded 1 week ago
We're disappointed to hear your stay didn't meet your expectations. We urge you to contact us at your earliest convenience so that we may discuss your experience in detail as well as your comments regarding the staff. Feel free to contact me Steven Pittman, Front Office Manager at 216-455-1260 or email at spittman@mrnltd.com
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PRICE RANGE
$140 - $245 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
137
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