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Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown \/ Lakeside
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1,681 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Cleveland Downtown / Lakeside
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Showing 1,668: English reviews
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed October 14, 2014

Yuck - would never stay at another Doubletree or Hilton property again. Food horrible and not as advertised on in-room menu. Don't waste your money on this run down old hotel. And don't fall for reservations clerk transferring you to Hilton Select program - rip off!

Helpful?
Thank Larry D
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

I would like to thank you for taking the time to give us your comments about your recent experience at the Doubletree by Hilton Cleveland Downtown-Lakeside. Please accept my sincerest apology for all inconveniences. It is our mission & culture to provide the best service possible at every level and I regret that we were unable to achieve our goal.... More 

South Hadley, Massachusetts
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed October 14, 2014

Loved my stay at the Double Tree. As a female traveling for work, the hotel offered not only a great stay, but a decent bar and meal, and hotel shuttle transporation to local attractions. Was very pleased with all the staff I encountered, especially when i asked if i could get an extra cookie from the front desk. The gym,... More 

Helpful?
Thank alodovico
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for choosing to stay with us and for taking the time to write a review. We are pleased to read that not only was the staff warm and welcoming, but the hotel amenities made your stay even more enjoyable. Our culinary team is always busy in the kitchen whipping up delicious menu selections and baking off hundreds of... More 

Pittsburgh, Pennsylvania
Level Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed October 13, 2014

My husband and I recently spent the weekend at this hotel. Front desk staff was very friendly and helpful which was great. The rooms are average, but not in the greatest of shape. There was paint peeling from the ceiling and the walls were thin enough I could hear an entire conversation through them. Housekeeping was fine as far as... More 

Helpful?
Thank patraveler38
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

We are pleased that for the most part your stay was enjoyable. We appreciate the feedback that was given in your review. It seems that on the flip side, there are areas of needed improvement like the removal of food treys from the hallways. Thank you for making us aware of your experience, your feedback will assist us in making... More 

2 reviews
3 of 5 stars Reviewed October 13, 2014

We stayed at the DoubleTree with friends for an adult weekend away. The disappointment began when they couldn't honor our friends military discount because there was a home football game. Well, I am sorry, but the men and their families did not stop fighting because there was a home game or a holiday or for any other reason. I tried... More 

Helpful?
Thank Clairissa A
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 10, 2014 via mobile

The front desk staff were very kind and personable. Thats about were the positives end. After walking down a dark scary hallway to my room, I entered the room which was very beaten up, and smelled of smoke covered up with cheap air freshener. The staff apologized and quickly brought me a key to a new room. The new room... More 

Helpful?
1 Thank Beth M
Level Contributor
4 reviews
3 of 5 stars Reviewed October 10, 2014

When I went to charge my phone, I discovered that many of the table top electrical outlets did not work. This caused me to search under and behind the bedside table. Oh, how I wish that I had not done that! Very dusty, dirty and gross! Looking behind drapes and in corners, etc., more of the same. It's getting old.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 554kristis
Barberton, United States
1 review
5 of 5 stars Reviewed October 10, 2014

We had a 1 day trip for a Business meeting at the Double Tree. Room overlooked the lake and airport. It was very convenient from the expressway. Staff is outstanding and friendly. Wish we could have stayed another day to take in some sight seeing.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Elizabeth S
Solon, Ohio
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed October 6, 2014

I stayed here from a week recently and the place was pretty clean. Attached self parking at $18 per day and free internet (veeeeeery slooooow). The front desk staff was always smiling and my room service person was always nice and accommodating. At the time I was there, the elevators were undergoing renovation so there were long waits to get... More 

Helpful?
Thank Lorenzo95023
Nashville, United States
1 review
3 of 5 stars Reviewed October 6, 2014

Location and rates were good. Was here in September for a friend's wedding. The rooms were nice, clean, and tastefully decorated, but I experienced a few issues with the room that were surprising considering its Doubletree. The room phone did not work at all, the bathroom fan also didn't work, and I had an issue with the room keys. It... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Arlene M
Irvine, California
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed October 6, 2014

I lived in Cleveland for a while and I decided to have a little get away with my husband to show him around because Cleveland has such a negative reputation. But those who talk about it, have either lived in the wrong areas or have visited the wrong areas; my husband was one of these people and I had to... More 

Helpful?
1 Thank Sara J
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for such positive feedback. Not only were your comments great about your hotel experience but also about the city of Cleveland as a whole. I must say that most of our guests are pleasantly surprised when they venture out and see all that the city has to offer. There is so much culture, entertainment, sporting venues, theater, casino... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 

Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Ave E, Cleveland, OH 44114-1130
Location: United States > Ohio > Cleveland
Price Range: $139 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Reservation Options:
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
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