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Doubletree Cleveland Downtown / Lakeside

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1111 Lakeside Avenue, Cleveland, OH 44114
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Doubletree Cleveland Downtown \/ Lakeside
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1,627 Reviews from our TripAdvisor Community

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Showing 1,614: English reviews
Washington DC, District of Columbia
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for a week during the RNC convention. Very good location but the hotel needs a major overhaul. Small and dark rooms, bathrooms small and need updating and a noisy air conditioning unit in the room. Yet, once asleep, quiet hotel. People working there were very nice but I noticed that they didn't seem to have people there to... More 

Helpful?
Thank tovah123
Louisville, Kentucky
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hotel is older and a bit dated in decor, but is close to the Rock and Roll Hall of Fame, Progressive Field, Convention Center, Quicken Arena, Tower City and other downtown venues. Not close to many restaurants particularly after 5PM. Rooms are average but clean. Beds are very comfortable. Customer Service and attitudes could improve a bit but the warm... More 

Helpful?
Thank derbyfan2016
Louisville, Kentucky
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Overall the stay was ok but more attention to details is needed at this location. Beds were very comfortable, location is close to many things. Room for improvement in customer service, billing, communications and shuttle services. Shuttle is available if you can get them to pick you up again. Nice view, pool and fitness center were fine. Restaurant ok but... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank derbyfan2016
Cincinnati, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is very average and not in the safest part of downtown Cleveland. The staff was also very average. The room seemed older and dated. The A/C thermostat didn't work and the front desk was out of water during check-in. Warm bottled water was later delivered to the room.

Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Chris R
Savannah, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

This is a great place to stay due to location, helpfulness of staff and safe location. We stayed just days before the RNC was to be held and they were still very helpful. There is even a "park" outside that you can see Lake Erie from and watch the sun set. We will definitely stay here again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jennifer G
Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Hotel was nice. Staff at the front desk were not friendly or welcoming or helpful at all...in fact I barely got eye contact at check in/check out. Air conditioner in room is very loud and we wound up turning it off in order to be able to sleep. Not worth the room rate in my opinion.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank amyeW2357HS
Owego, New York
1 review
2 of 5 stars Reviewed 1 week ago

Not worth the money paid, rude staff and everything is exrta, parking, breakfast etc. We arranged for the shuttle to pick us up after the ballgame since we didn't want to walk a mile with two kids. Did everything they said went to the place the driver on the way there said, called before the time they gave they said... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank red04cav
Miri L, on behalf of the staff at Doubletree Cleveland Downtown / Lakeside, responded to this review

Dear red04cav We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned with the shuttle. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback... More 

Woodbury, Minnesota
Level Contributor
118 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night for business. I used the Hilton App to check in and also for the electronic key (first time, I liked it). Room clean as I have expected. We used the their free shuttle to drop us off at the Flats for dinner. They later picked us up too. Good timing, we did not have to wait. Buffet... More 

Helpful?
Thank Woodcrest55129
Saginaw
Level Contributor
2 reviews
3 of 5 stars Reviewed 1 week ago

Reservations and front desk clerks try to use scripted dialogue and have different knowledge levels. Mold on bathroom ceiling and filthy grout. Good location with terrific shuttle service. Using HHonors points can be difficult and confusing.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank bcat
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

We appreciate your review as it will assist us with making improvements. The issues mentioned regarding your accommodations have been immediately addressed and addition training with the desk staff is underway so they will be more engaging and less scripted. Most importantly, we are focusing on making sure all of our staff is delivering the same level of service anticipated... More 

Toledo, Ohio
1 review
3 of 5 stars Reviewed 1 week ago

Room was adequate except for small bathroom. No complimentary coffee. Only close restaurant was hotel Restaurant which was pricey for family. I feel this hotel is best suited for business or conferences not family friendly. Nothing close by. Shuttle service is available though and very accommodating.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Connie B
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for completing a review of your stay. By doing so it gives us an opportunity to pass along valuable information that could be used in the event your travels bring you back to the Cleveland area. Although it may see that our hotel is not family friendly or that it may be a little pricey to dine in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 

Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Location: United States > Ohio > Cleveland
Price Range: $136 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Reservation Options:
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
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