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Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown \/ Lakeside
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1,848 Reviews from our TripAdvisor Community

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Rocky River, Ohio
Reviewed yesterday NEW

More attention needed in general cleanliness. Staff friendly and helpful. Rooms were comfortable and reasonable but the dirtiness of the windows was notable throughout the hotel. Tough competition from the Hilton that's only 5 blocks away.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank G1829HPjima
Fairchance
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago

Convienantly located. Parking fee of $18 I expected and was easy to access. "Cleveland bed fee of $20 added to room charge wasn't expected. Shuttle service provided was great and evening reception and breakfast provided in the executive lounge was awesome!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank 331robinh
About Hotel's Favorite Review
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to rate your experience. Our goal is to provide the best service and accommodations possible and I am very pleased to have met your expectations. We look forward to your next visit in the future.

Lyman, South Carolina
Reviewed 1 week ago

If the hotels updates matched the service I would haveb5 stars. Shame on corporate for not giving this hotel the attention if so derserves. I am executive of a company I would want my guest and staff to have it all! Please update. Other than that great place! Stay once a month.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kimberly T
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to rate your experience. It is feedback like yours that allows us to work on those areas that are displeasing to our guests. I assure you that your concerns regarding updates are duly noted and we are in the process of making improvements in our hotel. We are very glad that, despite your dissatisfaction...

Reviewed 1 week ago

From the moment we checked in, to the time we checked out, this hotel was a great place to stay! All of the staff that we encountered was friendly and professional. The room was clean and beds were comfortable. Our trip to the hotel was due to a Cleveland Clinic visit and they even offer free shuttle service to the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank raphaelp769
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for your feedback. We are very pleased to hear that you enjoyed your overall experience with us. We work hard to provide the best service and accommodations possible and we are pleased to have met your overall expectations. Thanks again and we hope to see you again soon!

Tulsa, Oklahoma
Reviewed 1 week ago via mobile

I wouldn't go back, they seemed friendly but not very clean, the maid service hid our personal items around the room and it made me feel a bit violated. The drivers for the guest seemed like they hated helping people

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Helpful?
Thank 251susiea
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for letting us know about your experience. I am hoping that you will accept my sincerest apologies for your interaction with our driver, as well as the violated feeling you got when housekeeping cleaned your room. I assure you that you concerns are being addressed with the appropriate parties to ensure a better experience for all of our...

Jamestown, New York
Reviewed 1 week ago

Great place to stay at. The staff was friendly and courteous The room was super clean and the beds were so comfortable. A great nights sleep. Food was superb at the restaurant. The pool was great, along with the hot tub.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kimberlyo46
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for your response. We are very glad that your stay was a great one while you were visiting college. We work hard to provide the best service and accommodations possible and we are glad to have exceeded your expectations. We look forward to seeing you again soon.

Chicago, Illinois and Orlando, Florida
Reviewed 1 week ago

Hotel quality is poor. We were stuck in elevator and when finally got out, had to walk down 15 flights of stairs to checkout. Time to check in and out was ridiculous.I would not recommend or stay here again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Wendy706
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

I do hope that you accept our sincerest apologies for your experience with check in and checkout. I assure you that what you experienced is atypical of our hotel and we are addressing your concerns accordingly. We are hoping that you give us another opportunity to make it right in the future. Thank you for your feedback.

wales
Reviewed 1 week ago

Was there for a family weekend. I did enjoy the shuttle and breakfast was the highlight. Our room was. Never cleaned even after calling. Noisy from street noise as well as heating unit, running toilet and running frig

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank dmkrueger
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

I am very sorry to hear that your stay was less than enjoyable. We are working hard to improve in those areas that are displeasing to our guests and your feedback will assist us in making those improvements. We do hope you consider staying with us again and give us an opportunity to Make it right! Thank you for your...

Canton, United States
Reviewed 2 weeks ago

The room was clean, Staff was wonderful and helpful, loved the parking, location. The pool and hot tub were wonderful! I would have loved if there was some pool toys. The only issue we had was we had our DND sign on the door and someone knocked on the door several times st 1030 am. This was just a minor...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank W8790VJalicias
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you so much for your kind words regarding your experience. I am very pleased to hear that you enjoyed your overall experience with us. I do hope that you accept my sincerest apologies for being disturbed despite you Do Not Disturb sign on your door. What you experienced is atypical of our hotel and we are addressing this accordingly....

Fairless Hills, Pennsylvania
Reviewed 2 weeks ago via mobile

Whenever I come to Cleveland on business I stay at this facility it's always clean the people are always friendly and courteous and I enjoy the food at the restaurant and it's convenient to City Hall.

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Helpful?
Thank craigbO5830VU
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you so much for the 5 star rating! We work very hard to provide the best service and accommodations possible and we are so pleased to always exceed your expectations. We look forward to your next visit with us. Thanks again!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 

Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Location: United States > Ohio > Cleveland
Price Range: $122 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree Cleveland Downtown / Lakeside staff and other travelers.
15 questions
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Anchorage, Alaska
8 months ago
lake ozark.Mo.
6 months ago
Ravenna, Ohio
Reston, Virginia
Ontario, Canada

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Questions? Get answers from Doubletree Cleveland Downtown / Lakeside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The hotel is next to the road, so take a higher floor so you don't hear the street noise.”
 of 5 bubbles Pauli_fw, 2 weeks ago | Read review
“Lake View, Executive Suite”
 of 5 bubbles robertcB4202LQ, 3 weeks ago | Read review
“the end of the hallway, so nobody is not running in front of your door.”
 of 5 bubbles FrancoisJean_can, Jan 29, 2017 | Read review
“Personally I try to stay away from elevators and ice machines”
 of 5 bubbles Hugh792, Dec 8, 2016 | Read review
“there was nothing wrong with our room, we were on the 10th floor”
 of 5 bubbles parkerandpilot, Dec 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question