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Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown \/ Lakeside
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1,830 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

Very nice time, great people here, even though building is older, neat and clean, great custom-made omelettes in the AM! Right around the corner from RNR Hall of fame, easy stroll to the lake. HOF is right next to where the Browns play, so we will be back for games. Shuttle service made our weekend great.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 694drakew
HOTEL’S FAVORITE REVIEW
Reviewed December 8, 2016

I has in Cleveland for a race and booked this location by accident. However I was very happy with my mistake, the staff are amazing as I have found at most Hilton's. We stayed on the 18th floor the room was great and they have a managers reception which was conveniently on our floor. I was surprised to get breakfast...

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Helpful?
Thank Hugh792
About Hotel's Favorite Review
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you so much for all of your kind words. We, at Doubletree Downtown Cleveland, make it our priority to ensure every guest is satisfied during their stay and we are very glad to have met that goal. We look forward to your next visit with us in the, not so distant, future! Thanks again!

Waterford, Pennsylvania
Reviewed 3 days ago NEW

Great place to stay. Met all of our needs and was clean. Staff was helpful and courteous. If your breakfast is not included I would highly recommend going somewhere else. Other than that everything was great.

Review collected in partnership with DoubleTree by Hilton
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Thank jillianh643
Josh M, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

jillianh643- Thanks for your 5 star review! We greatly appreciate it and hope to see you again soon should your travels bring you back to Cleveland. Thanks! Josh

Ohio
Reviewed 3 days ago NEW

My colleague and I shared a room at the Doubletree for a conference. The room rate was less expensive than the other conference hotels, so we chose it. Overall the hotel was OK, and in a few areas, less than OK. Our Room: It was basically clean, however there was an accumulation of dust and a fingernail(!!!) between my bed...

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Thank Couscous4
Bowling Green, Kentucky
Reviewed 4 days ago NEW

The location was an easy walk to the Rock and Roll Hall of Fame. Did not even get the famous chocolate chip cookies. The hotel could use a remodeling. It was clean and average for a good hotel. Booked on Priceline on the weekend for $79 per night Saturday and Sunday.

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Helpful?
Thank Blake H
Josh M, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Blake H.- Thank you for reviewing our property on TripAdvisor! It is feedback like yours that allows us to continue to do the things our guests love and improve on. If I can ever be of further assistance, please feel free to reach out directly and I would be glad to assist. Josh jmesser@thehotelgroup.com 216-928-3222

alabama
Reviewed 4 days ago NEW

We checked in around 1 am Saturday morning. The gentleman at the front desk said he gave us an upgraded room with free breakfast both days and access to the Concierge Lounge in the afternoon. We found out the next morning after we ate breakfast that was not he case. He did not give us breakfast vouchers but they gave...

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Helpful?
Thank funat50Alabama
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for your feedback. I sincerely apologize for your experience with us. It is our goal to provide the best service and accommodations possible and I am very sorry that we did not meet your expectations. I apologize that our team member gave you misleading information regarding the executive lounge. I assure you that we are addressing this situation...

Youngstown, United States
Reviewed 4 days ago NEW

great rooms price and staff was very helpful. Very helpful and was interested in where I was going and suggested local restaurants based on my needs also advised me of the local activities so I caught a live comedy show. Which was great. they also provided transportation services.

Review collected in partnership with DoubleTree by Hilton
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Thank stubbsd2017
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

I am very pleased to hear that you enjoyed your experience. We try our best to stay up to speed on what goes on locally to ensure all of our guests have something interesting to do while visiting and, in making suggestions, we hope that our guests have an experience like yours. I look forward to welcoming you back soon!

Akron, Ohio
Reviewed 5 days ago NEW

Recently stayed at this Doubletree for the weekend, arrived 2/18, and stayed for only one night. I will side with the other users on here, there is no indication that there are temporary 15-minute loading/unloading spaces in the entrance to the parking garage; would have been helpful, as I had to have my boyfriend drive around the circular street about...

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Thank Mitchell R
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time rate your experience. I am very sorry that your stay was less than exceptional. I assure you that all concerns are being addressed accordingly and we do hope that you give us an opportunity to make it right in the future. Thank you for your feedback.

Buffalo, Wyoming
Reviewed 5 days ago NEW

This is a busy hotel in a great location. Staff was welcoming and friendly. The rooms are average, we had a 2 queen. There are 18 floors, we were on 10. We booked the breakfast and Rock Hall package. Which is a good deal, individually the price was a bit more. The chef for breakfast, and the older hostess (I...

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Helpful?
Thank Vzsplicer
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for your kind words regarding your experience. Although during a busy time, we try our best to personalize every guest experience, as we want all of our visitors to feel at home. I am very glad to hear that our staff accomplished that goal with your family. We do hope to see you again soon!

Boston, Massachusetts
Reviewed 6 days ago NEW

Worst stay I have ever had at a Hilton property. Room smelled like alcohol. Staff was rude and condition of hotel was old and the water pressure was weak. I felt like I was in a third world country. I went to take a shower and the water went down to a trickle. The noise of the train was awful...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ddomenechburgos
Josh M, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to share your feedback with us regarding your recent stay. I would like to personally apologize for the inconveniences that you experienced and hope that we have been able to Make It Right for you during your conversations with Kelly since this review was submitted. Please feel free to reach out directly if I...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 

Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Location: United States > Ohio > Cleveland
Price Range: $121 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Reservation Options:
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree Cleveland Downtown / Lakeside staff and other travelers.
14 questions
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Anchorage, Alaska
7 months ago
lake ozark.Mo.
5 months ago
Ravenna, Ohio
Reston, Virginia
Hong Kong
1 day ago

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Questions? Get answers from Doubletree Cleveland Downtown / Lakeside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the end of the hallway, so nobody is not running in front of your door.”
 of 5 bubbles FrancoisJean_can, 3 weeks ago | Read review
“Personally I try to stay away from elevators and ice machines”
 of 5 bubbles Hugh792, Dec 8, 2016 | Read review
“there was nothing wrong with our room, we were on the 10th floor”
 of 5 bubbles parkerandpilot, Dec 1, 2016 | Read review
“Ask for a lake view room.”
 of 5 bubbles brandywinelady, Nov 14, 2016 | Read review
“Stay in the Executive rooms . They are alittle bigger, some with nice lakeside views, and come with some additional amenities”
 of 5 bubbles kenno11, Nov 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question