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Residence Inn Cleveland Downtown

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Residence Inn Cleveland Downtown
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488 Reviews from our TripAdvisor Community

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Showing 475: English reviews
Hartford, Connecticut
Reviewed January 17, 2017

The rooms at this hotel are very clean and huge but I have to say there was this stale smell in room 201. Not really overpowering but kind of like stale smoke. Other than that, this is a much larger suite than most Residence Inns have.

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Helpful?
Thank Joanne P
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Joanne P, Thank you for taking the time to write about your recent stay with us. We have had several very inconsiderate guests who have smoked in our non-smoking hotel. Because of your comment, and others, we will be much more dilligent in deoderizing smoking rooms going forward. Sincerely appreciate your comments. Sincerely, Steve

Windsor, Canada
Reviewed December 22, 2016

While I did not stay at this hotel I thought a review was warranted due to the excellent customer service I received. I believe it speaks to the quality of the hotel. A few weeks back I had booked a stay for the end of December. I cancelled the reservation after a few days but noticed I was inadvertently charged...

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Helpful?
Thank nml1971
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear nml1971, Thank you for taking the time to write concerning your reservation and interaction with our staff. Our goal is happy guests. Everyone has fun delivering that and we were very happy to help you. Please have a safe holiday season and a healthy and prosperous New Year. Sincerely, Steve

Wooster, Ohio
Reviewed December 18, 2016 via mobile

Instead of buying my parents gifts that they will not use or do not need, my husband and I decided to take them to Cleveland for dinner and a show. I stay frequently at this hotel and as always, they did not disappoint. We reserved a two bedroom/two bath suite and it was perfect! The valet staff were very gracious,...

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1Thank BrynnCJackson
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear BrynnCJackson, Thank you for writing about your stay with us. I am very pleased that we helped with such a thoughtful Christmas present to your parents. Your story will be an inspiration to many. Thank you. Warm regards, Steve

Reviewed December 13, 2016 via mobile

I was greeted by a polite and accommodating valet staff. Then a wonderful lady that was of Asian or middle eastern decent her name began with a B ( can't remember) was our front desk agent. She saw that it was my birthday upgraded us to a two room suite and was so pleasant. After our scenic walk through the...

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Helpful?
Thank Che J
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Che J, Happy belated birthday! Very pleased that you had a wonderful time in Cleveland and discovered how convenient we are to The Q and the restaurants on E. 4th Street. Keep Cleveland in mind come Spring as it is a wonderful time of year to walk downtown and catch an Indian's game. Thank you for writing, Steve

Reviewed December 9, 2016 via mobile

My Best Friends and I are from FL. We all have close B-days and then have Christmas in between. So we decided to Treat Our Selves and each other to The Miami Heat And Cleveland Cavaliers Game. So while in our search I found this Amazing place. The Residence Inn Downtown is Everything!!! It not only is Directly across the...

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Helpful?
Thank Brittany W
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Brittany W, Thank you for being our guest and taking the time to write. Seeing your detailed comments is especially benificial as it helps us focus our offerings. I will forward your comments to our staff and the valet team. Again, thank you for writing, Steve

Lakeshore, Canada
Reviewed December 4, 2016

My wife and I stayed here for one night while in town fro a Cavs game. The location was ideal as the stadium was right across the street. There were so may restaurants and bars within walking distance of this hotel The Casino is just a few blocks away as well. We had a reservation and we were a couple...

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Thank GWing51
Steve R, Front Office Manager at Residence Inn Cleveland Downtown, responded to this review

Dear GWing51, Thank you for taking the time to write about your recent stay in our Residence Inn. I am very pleased that you enjoyed your stay and found our location convenient to all that downtown Cleveland has to offer. I hope the casino was kind to you. Go Cavs, Steve

Toledo, Ohio
Reviewed November 27, 2016 via mobile

Please ensure a maintenance request is placed for room #244 at the residence in. Downtown Cleveland. The room was extremely HOT! The thermostat needs to be updated as with those older windows it was impossible to control the temperature.  We were up and down adjusting the heat the entire stay. Hopefully this is remedied before another guest occupies this room....

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Thank MzNell
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear MzNell, Thank you for taking the time to write concerning your recent stay with us. I sincerely appreciate allerting us to the issue with the thermostat. We advised maintenance and this issue has been resolved. Again, thank you for writing, Steve

Columbus, Ohio
Reviewed November 24, 2016 via mobile

I really can't say how much we enjoyed our stay at this hotel. The architecture is federalist and awesome while the furnishings and decor are modern and sleek...such a great combination. The location is within walking distance to everything, like the ballpark which is literally a stone throw to the lake which was probably 8 blocks. Finally the staff was...

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Thank TravelingMom1444
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear TravelingMom1444, Thank you for being our guest while in Cleveland. I am very pleased that you enjoyed your stay in our historic hotel and found our location convenient for your plans. We hope to see you again on future travels. Sincerely, Steve

Cincinnati, OH
Reviewed November 21, 2016

My friend and I stayed here when we were in town for the Rock Hall Half Marathon. I have to say, this hotel doesn't disappoint in terms of first impressions. Great location within walking distance of so many restaurants, bars and a gorgeous vintage arcade. I wish we could have enjoyed more of the area's offerings, but we had to...

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Helpful?
Thank Allison S
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Allison S, Thank you for being our guest and taking the time to write about your stay with us. I'm very pleased that you enjoyed our historic hotel and all that downtown Cleveland has to offer. Happy Thanksgiving to you and your family, Steve

Michigan
Reviewed November 2, 2016

Arrived on the first day of the World Series...go figure! Anyhow, our choice was driven alot by location for restaurants and walking to the Rock & Roll Hall of Fame. The Valet parking is not only convenient, but a must do on busy crazy nights. Cleveland has really come alive again. Front desk was on-the-spot and yes, Steve even appeared...

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Helpful?
1Thank miker163
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear miker163, Than you for writing about your stay at our Residence Inn. You certainly picked an exciting time to visit Cleveland as we hosted the World Series and the Cav's opener. Hope to see you again and we'll keep those cookies coming. Sincerely, Steve

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Studio Suite with separate living room, sleeping area and full-size kitchen. ... more   less 

Additional Information about Residence Inn Cleveland Downtown

Address: 527 Prospect Ave, Cleveland, OH 44115
Location: United States > Ohio > Cleveland
Price Range: $171 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cleveland Downtown 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Residence Inn Cleveland Downtown Hotel Cleveland
Cleveland Residence Inn
Residence Inn Cleveland Downtown Ohio
Hotel Style:
#11 Family Hotel in Cleveland
#12 Business Hotel in Cleveland
#12 Romantic Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn Cleveland Downtown staff and other travelers.
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Questions? Get answers from Residence Inn Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room in the front building!”
 of 5 bubbles LouAndEm, Feb 2, 2017 | Read review
“Be advised that the rooms in the same category are not all identical. They are different layouts and sizes.”
 of 5 bubbles saramV2231HD, Oct 26, 2016 | Read review
“Rooms on the public share side have a great view.”
 of 5 bubbles brutus43615, Oct 17, 2016 | Read review
“If you like a bathtub in your room make sure you ask for that.”
 of 5 bubbles jbun906, Sep 20, 2016 | Read review
“Be-friend the receptionist to get the best room”
 of 5 bubbles Alex_suomi, Aug 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question