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1901 Ford Dr, Cleveland, OH 44106-3923
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (179)
Room & Suite (160)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Glidden House
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
Travelers' Choice
The Glidden House Hotel in Cleveland Ohio is a stunning and beautiful historical mansion built in 1910; The Glidden House is a full-service boutique hotel conveniently located on the campus of Case Western Reserve University. Glidden House offers guests a rare mix, an opportunity to indulge in both historical luxury and modern convenience with easy access to all that Cleveland, Ohio has to offer. The friendly and experienced staff strives daily to make your stay memorable and comfortable; it's much like staying with friends!
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Room & Suite (160)160
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Free breakfast
Business Center with Internet Access
Conference facilities
Baggage storage
Newspaper
24-hour front desk
Bar / lounge
Banquet room
Meeting rooms
Fax / photocopying
Non-smoking hotel
Outdoor furniture
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Room features
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Boutique
783Reviews13Q+A100Room tips
Traveler rating
  • 468
  • 208
  • 57
  • 30
  • 20
Time of year
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Popular mentions
Amanda E wrote a review Jul 2020
1 contribution
1/5 just now on Google Unbelievable experience with this hotel- my husband and I stayed stayed the night on the 4th and when we checked out we received our receipt for $150, the correct amount. On the way home I checked my bank account and noticed a $600 charge from Glidden House. I called and no one was available to speak to me so I left a voicemail. The next day I spoke with the accountant who told me my card was used for another persons room!!! I have no idea how that even happens! He assured me he was reversing the charges. I got a letter from him to give to my bank stating I was charged incorrectly and my funds Needed to be released. This morning I checked my account and found that instead of being refunded, he charged me the amount I was supposed to get back. On top of that I had another $700 charge pending from Glidden House! I went into my bank and had to have the charges disputed and a new card issued. I have been calling since the 5th to get ahold of the GM, Tom and he never answers the phone. I left a voicemail this morning, didn’t get a return call and finally called again this evening and explained the situation to the woman at the desk who was “able to catch him.” When I explained to him that I was understandably upset by this situation and extremely concerned about my card being charged upwards of $1,000 and that they were fraudulent charges, he was dismissive and rude. This was my husband and I’s first anniversary weekend and this mess was caused by something sketchy going on with their staff or billing department. He even had the nerve to laugh at me when I was telling him I don’t care about the hours he works- that’s not why I called and not my problem. Luckily, my bank couldn’t have been more helpful as they recognized they were fraudulent charges and disputed all of them quickly. Here’s my advice- don’t book here period. They are a mess and if something goes wrong with your billing, the accountant has no idea how to reverse charges. Or more than likely, they will charge hundreds of dollars on your card and not care to call you back or fix the issue. Avoid this Hotel at all costs. If you have to stay here- use a credit card to make it simple for your CC company to shut their scamming down immediately.
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Date of stay: July 2020Trip type: Traveled as a couple
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Jazc185 wrote a review Jul 2020
Boston, Massachusetts13 contributions7 helpful votes
I want to thank the staff here for their care and concern during this time (esp. Amanda, who took the time to call and email me prior to our visit to reassure us about safety, since would be visiting with elderly family.). We had a great stay while in town visiting family, and we felt safe with the space and the staff policies. Our room was clean and comfortable with a great view of the gardens. The outdoor space was AMAZING where you could sit and enjoy coffee or a meal and feel distanced from people. We will want to stay here for every visit to Cleveland! Thank you.
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Date of stay: July 2020Trip type: Traveled with family
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NLB wrote a review Jun 2020
Washington DC, District of Columbia3 contributions1 helpful vote
We stayed at Glidden House just after they re-opened in June 2020. We talked to a couple of people before coming to Cleveland and they reassured us that there were not too many guests expected, they would be cleaning the common areas and rooms extra carefully, the check- in would be contact-less, etc. We upgraded to a suite and were disappointed to find that there was trash in the bathroom and sitting room and the bed was messy. The phone in the room wasn't working so we had to go back down to the reception and they moved us to a less desirable suite. The only response we got about why the trash was in the original suite was that it had not been cleaned since they closed down in March. Really? We thought they were cleaning extra carefully??? The reception staff wore masks but we also saw cleaning staff and a bell boy not wearing masks. And there was a wedding at Glidden house on the last day we were there, with many people around, and not one wearing a mask. Given that we went to visit an elderly family member in Cleveland who was with us at Glidden house, we were glad to be leaving so he didn't have to be on the only elevator with 5 people who were not wearing masks. Disappointing.
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Date of stay: June 2020
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1 Helpful vote
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RS L wrote a review Mar 2020
East Lansing, Michigan23 contributions11 helpful votes
I have stayed here several times - and I’m willing to overlook the need for room updates because the common areas are relaxing and the location is great. But this past trip was a case study in poor customer service. The front desk staff who checked me in was surly/rude. They made a mistake on my reservation and indicated that I was “lucky” that they could honor the two night reservation I had made. They made multiple billing errors that required effort on my part to correct. When asked to speak to someone, they transferred me to a line that wasn’t set up to take messages (this happened twice). No one called or emailed me although I repeatedly requested them to do so. Plans to host a workshop there are now cancelled. Poor customer service is a management issue. Would love to see this gem of a location under new management and updated.
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Date of stay: February 2020
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Response from lowilliams, Front Office Manager at Glidden House
Responded Mar 25, 2020
Dear 888rsl, Thank you for taking the time to share your valuable comments with us. Let me assure you that we take great pride in the service that we provide to each guest and anything short of fantastic is not acceptable. I am sorry that your experience did not reflect this. Please know that we will use your feedback as a training tool to prevent any re-occurrences. Your willingness to share your thoughts is genuinely appreciated. We look forward to providing flawless service during your next visit. Sincerely, Laura Brdar Front Office Manager
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Shala wrote a review Feb 2020
Amherst, New York4 contributions
The location of these accommodations was surprisingly lovely being surrounded by art, architecture and the university. It was a pleasant distraction from our intended business in Cleveland. The room was adequate, clean and relatively quiet, though a few less decorative pillows and bolsters would be more hygienic as their storage while using the bed was problematic given scant chairs. However, upon returning home I noted, in addition to the room rate, an additional charge on $10.80 on my credit card. Curious, I tried to reflect ‘what could be worth $10.80 that I may have used inadvertently?’ The only thing I could deduce was the use of two bottles of water provided next to the “free” coffee(?), typically provided in hotels/ motels now. I do not use tap water to make my coffee in accommodations other than my home. My suggestion to future patrons is check with the front desk before touching anything you didn’t bring for your stay!!
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Date of stay: January 2020
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Trip type: Traveled on business
Room Tip: Make inquiries as to location of your room.
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Response from lowilliams, Front Office Manager at Glidden House
Responded Feb 21, 2020
Dear 02120bham, Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit. The $10.80 is a parking charge. If you did not have a vehicle with you, please contact me directly to have the parking charge removed from your credit card. I look forward to an opportunity to welcome you back the next time you are in the area. Sincerely, Laura Brdar lbrdar@gliddenhouse.com
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PRICE RANGE
$139 - $213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
glidden house hotel cleveland, glidden hotel cleveland
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
60
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Frequently Asked Questions about Glidden House
Which popular attractions are close to Glidden House?
Nearby attractions include Cleveland Museum of Art (0.2 miles), University Circle (0.3 miles), and Cleveland History Center (0.2 miles).
What are some of the property amenities at Glidden House?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Glidden House?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Glidden House?
Yes, parking is available to guests.
What are some restaurants close to Glidden House?
Conveniently located restaurants include L'Albatros Brasserie + Bar, Provenance and Provenance Cafe, and Mitchell's Ice Cream.
Does Glidden House offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Glidden House?
Many travelers enjoy visiting Wade Memorial Chapel (0.7 miles), USS Cod Submarine Memorial (4.4 miles), and Heinen's Downtown (4.1 miles).
Is Glidden House accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.