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Holiday Inn Canton (Belden Village), an IHG Hotel

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4520 Everhard Rd NW, Canton, OH 44718
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Traveler (13)
Room & Suite (27)
Dining (10)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Canton (Belden Village), an IHG Hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 19 in Canton
Location
4.5
Cleanliness
4.1
Service
4.2
Value
4.1
Welcome to the Holiday Inn Canton hotel (Belden Village) where Kids Eat and Stay Free. Our staff has a 'yes we can' attitude and is committed to ensuring that your stay will be a positive experience, we guarantee it! Located off I-77 at exit 109, the Holiday Inn Canton is in the heart of Canton's Belden Village shopping district and only 5 minutes from the Akron Canton Airport (CAK), 5 minutes from downtown Canton, and 19 miles from downtown Akron. The Holiday Inn Canton is only minutes from the Pro Football Hall of Fame, Memorial Civic Center, Museum of History and Science, Walsh University, Stark State and Malone College, National First Ladies Museum, Ohio's Amish country and 27 Stark County golf courses. We are conveniently located to corporations of Diebold, Timken Corporation, and Timken Research. The Holiday Inn Canton Hotel is a preferred full service hotel that offers 184 guestrooms, restaurant, lounge, banquet, meeting facilities. Our hotel offers local extras for Priority Club Rewards members, shuttle service, room service, outdoor pool, complimentary wireless high-speed Internet access, in-room movies and games, fitness center, business center, and indoor pool. The staff at the Holiday Inn Canton Hotel welcomes you!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Shared lounge / TV area
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Korean
80Reviews5Q+A15Room tips
Traveler rating
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Most Recent
Shelia H wrote a review Apr 2022
Cleveland, Ohio9 contributions14 helpful votes
Booked a two night stay, but had to leave the same day due to changing rooms. The first room key card did not work and could not be fixed. Received another room which was unsatisfactory due to having only one bed. Received another room that the heat was having trouble staying on. Maintenance did come and fix it, then discovered the refrigerator did not work (after shopping for groceries)! This was a total waste of time and a nightmare!
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Date of stay: March 2022
Rooms
Location
Service
Room Tip: Go to a Marriott chain
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Response from IHG Service, Owner at Holiday Inn Canton (Belden Village), an IHG Hotel
Responded Apr 16, 2022
Hi srenay, Thank you for choosing Holiday Inn hotels for your travel needs and for the time you have given to provide feedback. It was apparent that we missed this opportunity to amaze you. I am sorry for the problems. We make sure that every guest feels cared for. I assure you that your feedback has been shared with the hotel management for review and enhancement purposes. Again, thank you for doing business with IHG Hotels and Resorts. I hope you can try us again. Warm regards, Zel N. Case Manager IHGService
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Looking_for_Serenity wrote a review Jan 2022
Hatteras Island, North Carolina153 contributions18 helpful votes
Average hotel, on the newer side, close to the Pro Football Hall of Fame Museum. We got a 2 queen suite, nicely spacious. Breakfast cost extra so we opted out. There is also a restaurant connected to the hotel but we didn’t try it. Hotel mainly caters towards businesses with many conference and meeting rooms.
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Date of stay: January 2022Trip type: Traveled
Room Tip: Tons of restaurants close by!
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Response from IHG Service, Owner at Holiday Inn Canton (Belden Village), an IHG Hotel
Responded Jan 29, 2022
Hi Looking_for_Serenity, Thank you for staying at our hotel on this visit and sharing your feedback. I hope all is well. We strive for our guests to have a great and satisfying stay, but I am sorry it didn't go well as I have hoped it to be. While I am glad you found our hotel in a great spot and our spacious room is a great plus, I understand we failed to meet your expectation with your dining experience. I assure you that your concerns have been forwarded to the Management, and I am sure they will use this as a reference and be used for future improvements. Again, thanks for staying with us. We'll do our best to surpass your nest stay. Until then, Glaiza G. Case Manager IHGService
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Paul S wrote a review Oct 2021
Beaver Falls, Pennsylvania, United States2 contributions
Don't plan an event at this hotel. I had my step daughters wedding rehearsal dinner at the hotel in October of this year. Initially said it would be around $900.00. Ended up being $1,400.00 when they said that they would have to raise the cost about a week before the event because it was hard to get food. Additionally, the coordinator said that she would make sure that the room had music, which was important to my step daughter. You guessed NO MUSIC! Refused to comp a night for my step daughter after all of the above. Moreover, nobody ever contacted me for follow up to see if we were pleased with the dinner. I will say that the food was very good though. My wife and I, along with several family members stayed for four nights for the wedding and the toilet was constantly running and their maintenance staff (that appeared a little shady) never could fix it, and the rooms were looking dirty. Never again here!!
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Date of stay: October 2021
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todd a wrote a review Oct 2021
1 contribution
BEYOND terrible. the ONLY reason I stayed both nights is due to being a vendor for an event - Rather than a guest, it felt more like I was a PRISONER. Night 1 - at 10pm, realized both the heater and AC were not working, and needed a pair of needle-nose pliers to fix. - Did not want maintenance in my room to fix what should NEVER have been a problem - unapologetic, and offered a burlap-like blanket when requesting another blanket - as if i were bothering then. DAY 2 - planned an entire day around a reservation for the swimming pool at 5pm - only to be informed at 4:55pm that day, someone vomited the NIGHT before - and it needed to be emptied. NEVER bothering to inform us early in the morning - a complete day ruined - they're only suggestion was not to offer any genuine apology,or to correct the error, but make it go away by threatening to call other hotels after commenting this was by far, the worse experience I ever had - for $150/night. LOUD MUSIC/PARTY going on nearby until after 1AM - again, when expressing irritation, they made it out to be that I was the problem. Overall, a miserable experience, and the demeanor of the staff reflected the overall sorry state of the hotel. - Ignored when entering the restaurant for breakfast. When expressing my frustration to the front end desk manager, she made me out to be the problem, and instead of addressing the problems, she told me to go find another hotel. ....not to mention the ventilation in the bathroom didn't work, which caused the towel rack to be rusted and falling off the walls. Better off spending less than half staying at the Red Roof Inn across the street . Many other issues, but their hostility to resolve the above-mentioned is enough to get the point across. IF YOU HAVE ANY STANDARDS - AVOID THIS HELLHOLE UNDER ANY CIRCUMSTANCE.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: make sure all utilities work before paying for the room
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Response from IHG Service, Owner at Holiday Inn Canton (Belden Village), an IHG Hotel
Responded Oct 18, 2021
Hi toddaO8831VZ, Thank you for taking the time to give us your feedback about your stay at our hotel. We pride ourselves on delivering an enjoyable hotel experience, and what you described isn't what we promised. I'm sorry to hear about the maintenance issues with the AC unit, the issues with the pool, the loud party music, and the level of service taken in addressing your concerns let you down. This isn't the experience we want you to have or to any guests. I shared your review with our hotel management. I'm confident that the necessary actions will be discussed with the team, so better service will be sorted out. I also sent you a private message discussing this further. We're grateful to have you as one of our valued guests. I hope you'll give us another chance to host your stay and we'll make things right this time! Stay safe, Jomar M. Case Manager IHGService
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Katrina wrote a review Sep 2021
Carmel, Indiana1 contribution
0 out 5 I called their toll free number to cancel my stay on Labor Day weekend in Canton, Ohio that was within their written cancellation policy. The person told me it was canceled yet I was still hit with cancellation fees. I’ve spoken to several people at the company and even the GM at the hotel in Canton to no avail. My next step is to call my credit card company.
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Date of stay: September 2021Trip type: Traveled
Room Tip: If you cancel, do not use the 1-800 number, get a cancellation number and request a follow up...
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HJJ11 wrote a review Aug 2021
Ohio23 contributions7 helpful votes
This hotel has a horrible way of notifying standing reservations that the hotel will be closed, and their manager, Melissa, needs to take a customer service training course. My husband tried to check-in for his standing reservation on 8/6 only to find out the hotel was closed to anyone that was not affiliated with the Hall of Fame Game. I simply called to find out what was going on, and how this could be avoided in the future. Melissa was very stand-offish, and rather than apologizing for the miscommunication she decided to state that without a doubt EVERYONE was informed. When I asked how this was done, she said it was verbally to the customer, and once again said EVERYONE was informed. WOW Melissa...what a foolproof system. Verbally advising guests and keeping no record, or sending no email is definitely a great way of handling things, and making sure no one is stranded in a city where there is no hotel to be had within an hour. All I was looking for was an "I'm sorry", and find out the best way to make sure this doesn't happen to him again. Even to the very end of the conservation when I pointed all this out to her, that I really just wanted sympathy, she still couldn't cough up an "I'm sorry". How is she a manager of anything? If you like good customer service, I'd advise choosing another hotel.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Trip type: Traveled
Room Tip: Book another hotel
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cabucknc wrote a review Jul 2021
rancho cucamonga, ca.2 contributions
This place is old and dirty to top it off they put my family in the part of the hotel that had just flooded and was damp and smelled like black mold.....the manger here is perfect for the type of hotel a perfect fit rude unhelpful and out right mean...the other staff was friendly and helpful...it's to bad this type of person is in the wrong position....many other hotels to choose from in the area...we will be going there on our next visit
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Date of stay: July 2021
Value
Location
Service
Room Tip: choose one in another hotel or sleep in the car much better
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Ryan M wrote a review May 2021
Cleveland, Ohio19 contributions1 helpful vote
We needed to get away for a night, and this Holiday Inn was a perfect choice! The hotel is CLEAN, and we really had no worries about our safety (health and otherwise). We enjoyed the pool, and really enjoyed the Taphouse right at the hotel. You have got to try a burger; wow! We'll be back for sure, and hopefully won't oversleep so we can try the restaurant for breakfast. See you next time!
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Date of stay: May 2021
Rooms
Location
Service
Room Tip: Ask for 2nd floor; it was quiet and relaxing.
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MaurosNana wrote a review Apr 2021
Green Bay, Wisconsin12 contributions
We stayed one night last week. The entire lobby was taped off, the pool was closed and the fitness center was closed. This was very offputting. The rooms were okay, only. Staff was okay, only. Breakfast was served from a table blocking entire breakfast area. Had to tell server what you wanted and she put in a bag. There was no place to sit to eat. Server was quite nice. Not a place I will ever return to.
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Date of stay: April 2021
Value
Rooms
Service
Room Tip: If you want to use any of the facilities supposed to be included call ahead to find out if any...
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Kelsey K wrote a review Mar 2021
Fremont, Indiana1 contribution
We checked in Friday evening, paid $150 for a single night when it’s posted for $109+tax.. our room was SO outdated. Ceiling was falling apart, our door was broken to the point we struggled with opening & closing.. mesh under the bed is tore apart, wallpaper in bathroom is falling apart, the back of the door was falling off. For the most part our room was clean and so was the rest of the hotel. No TV guide, Itty bitty TV. We were told up to 10 people in the pool, we made a reservation to get in the pool because COVID restrictions and there was 12 people in the pool + they weren’t even staying in the hotel they were guests of others staying in the hotel. When we decided to stay a second night due to the time of the funeral we were charged $125. Still no answer into why our price was so high the first night. And the worst part of all is breakfast isn’t complimentary. Pretty high room price to not even receive breakfast. The one thing I can happily say is the front desk ladies were extremely friendly.
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Date of stay: February 2021Trip type: Traveled
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PRICE RANGE
$112 - $158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn canton (belden village) hotel canton, holiday inn north canton, north canton holiday inn
LOCATION
United StatesOhioCanton
NUMBER OF ROOMS
184
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Frequently Asked Questions about Holiday Inn Canton (Belden Village), an IHG Hotel
Which popular attractions are close to Holiday Inn Canton (Belden Village), an IHG Hotel?
Nearby attractions include Belden Village Mall (0.3 miles), Jerzees All American Bar & Grille (0.06 miles), and North Canton Skate & Entertainment Center (0.6 miles).
What are some of the property amenities at Holiday Inn Canton (Belden Village), an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn Canton (Belden Village), an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Canton (Belden Village), an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Canton (Belden Village), an IHG Hotel?
Conveniently located restaurants include Mission BBQ, Lucia's Steakhouse, and Papa Gyros.
Are there opportunities to exercise at Holiday Inn Canton (Belden Village), an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Holiday Inn Canton (Belden Village), an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Canton (Belden Village), an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Canton (Belden Village), an IHG Hotel have airport transportation?
Yes, Holiday Inn Canton (Belden Village), an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Canton (Belden Village), an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Canton (Belden Village), an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Canton (Belden Village), an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.