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Extended Stay America - Cleveland - Brooklyn

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Extended Stay America - Cleveland - Brooklyn
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61 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Kissimmee, Florida
Level Contributor
18 reviews
5 of 5 stars Reviewed 1 week ago

Last minute reservation due to poor hotel at another location. this Hotel is well maintained and the staff is very friendly and willing to help. They do not have a business lounge but the will print stuff off for you if you need it. the continental breakfast was good. the coffee is one of the best I have had. there... More 

Helpful?
Thank Daniel S
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 22, 2016

Went to Cleveland to watch a baseball game. Thought the hotel was closer to Progressive Field than it actually was (it's about a 15-20 min drive). It was clean. They had a microwave, fridge, stove top and sink. Dishes available if you ask reception. Shampoo bottle was half empty for some reason but we brought our own anyways. And bathtub... More 

Helpful?
Thank Aliya S
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Your feedback is very important to us. It's rewarding to know our location was convenient during your stay and that you valued the clean, comfortable accommodations provided. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Mason, Ohio
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed May 30, 2016 via mobile

We stayed here one night and couldn't wait to leave. There were visible rat traps in the laundry room and other common rooms on the 1st floor where we were staying. The hallway smelled like garbage since we were at the same hall as the trash room. There was a pile of trash outside the side exit, bedding had cigarette... More 

Helpful?
Thank Felix_the_Cat_23
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness of the hotel is truly regrettable. We are very sorry for your experience. I met with the staff, and we will monitor the cleanliness not only in our hotel, but outside in the parking lot areas to ensure that your experience is... More 

Travelers are raving about these Brooklyn hotels

Staten Island, New York
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 16, 2016

This hotel was recently renovated and it is obvious. Everything, from the rooms to the hallways to the lobby, is brand new and beautiful. Even the parking lot was being repaved when I stayed. The front desk ladies were just lovely and very helpful. As this was my first time in an extended stay, there were a few thing a... More 

Helpful?
Thank jnypa291
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

It is so rewarding to read that you had such a wonderful stay with us. Thank you for your comments. I am so pleased to read that our staff provided you with exceptional customer service! It’s great to hear that you enjoyed our fully equipped kitchens as well as our reasonable rates. Thank you for your kind words. The staff... More 

Ashland, Virginia
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed November 16, 2015

I hadn't been in the Cleveland area in about 15 years, so when I noticed there was a hotel in this area, it was the perfect location for me. I was surprised to see how this area had been built up, and I was very happy with the location. Because I was staying a week, I got a good deal... More 

Helpful?
Thank Sue D
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the service and maintenance issues you experienced. We are sorry for these issues, but are happy to read that we provided you with an enjoyable stay overall. The staff and I would like to thank you again for posting your... More 

Hodgenville, Ky
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 15, 2015 via mobile

My friend and I booked here because it was decently priced and not too far from the city. The room was bigger than I thought and looked really nice. The bed was comfortable, and seemed clean. The curtains were great and seeing as if we slept it, kept out a lot of light. Which was a plus for us. We... More 

Helpful?
Thank JtClrk
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the cleanliness issues you experienced. In response to your feedback, I will use your comments to coach our housekeeping staff. Still, I am glad to read that you had a positive stay overall and enjoyed our spacious rooms. Your feedback is very important to... More 

Lafayette, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 15, 2015

We stayed here on a whim one night as we were passing through the Cleveland area. The hotel was very well kept and the staff was friendly. Our room was clean and comfortable. Location was also a plus. Nice quiet area loctaed near shops and restaraunts. There was a bar & grill next door. We would stay there again.

Helpful?
Thank kjgill17
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Fenton, Michigan
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 28, 2015

I had an extremely pleasant experience here. I enjoyed every second and felt home away from home. Tina was very thorough and handled all my questions very well, extra towels and dish soap when requested. Location was right by highway. Ten minutes or so to Progressive, grocery store nearby, highly recommended.

Helpful?
Thank perlanga2005
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you so much for sharing your experience with us. I am proud of our staff for providing excellent customer service to our guests. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the... More 

Knoxvlle, Tn
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed September 10, 2015

This is just an average hotel in my opinion. Only stayed here because it had the lowest price and was closest to where I was visiting. We had a room w/2 double beds (one was hard as a rock - per my son), a stove, fridge, microwave, and sink. If you want pots, pans, and utensils, you have to ask... More 

Helpful?
1 Thank luckylady47
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that the towels were rough. Still, I am happy to know that our staff was so helpful to you. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our... More 

Oakley, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 10, 2015

My husband & I just returned from a five day trip to the Cleveland area. This was our first time at Extended Stay and we found it to be a great place to stay. The staff was very friendly and always spoke as we came and went. When we checked in everything was ready and they verified all policies. They... More 

Helpful?
Thank Carol S
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

It is so rewarding to read that you enjoyed your stay with us. Thank you for your comments. We are so glad to hear we were able to provide you with great service and a comfortable stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Cleveland - Brooklyn

Address: 10300 Cascade Xing, Brooklyn, OH 44144-2300
Location: United States > Ohio > Brooklyn
Price Range: $88 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Brooklyn 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Brooklyn
Extended Stay America Brooklyn
Brooklyn Extended Stay
Extended Stay America - Cleveland - Brooklyn Ohio
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