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BEST WESTERN Airport Inn & Suites Cleveland

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16501 Snow Rd., Brook Park, OH 44142-2778
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BEST WESTERN Airport Inn & Suites Cleveland
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386 Reviews from our TripAdvisor Community

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Showing 378: English reviews
Washington, DC
Level Contributor
96 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Every hotel gouges the public during big events, so no surprise there. But if you are going to charge 4 or 5 times the normal rate during the Republican convention, you can at least provide a few upgrades. This hotel is fine for $60ish a night, but when people are paying hundreds, you could at least fix the equipment in... More 

Helpful?
Thank TK_DC
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for conveying your thoughts to us. we do take them seriously and will use them to strengthen our operations. We are one of the lower priced hotels during the convention, so we are not price gouging. I realize that this is your perception so I respect your comment. If I can be of further service please do... More 

Rolling Meadows, Illinois, United States
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Delivered what I reserved, no issues with late arrival Breakfast buffet was good . Convenient location to cleveland and sites. Room was exceptionally clean and there were enough linen for the pull out bed.

Helpful?
1 Thank Mary T
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for staying with us. We are very happy that we were able to deliver a good experience to you. We hope to see you again in the near future. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stayed the night on Friday the 15th. Was a one night stay, went to see Seinfeld and didn't want to drive the 2 hours back home. Everything was perfect. The lady checking us in was nice and the bed was comfortable. Would definitely stay again

Helpful?
Thank Bryan C
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, This is great to hear! We take pride in our service and amenities and our thankful that you would return. We look forward to seeing you again. More 

El Paso, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Hotel was selected because I needed to stay near airport with a hotel that has a 24 hour shuttle service. Although this hotel did not have vending machines they sold canned soft drinks for $1.and gave bottled water away. The WiFi speed seemed fast enough for my needs. The breakfast was very good, and the hours it was offered was... More 

Review collected in partnership with Best Western

Helpful?
Thank Larry L
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for staying with us. We are glad you enjoyed your stay and were able to take advantage of our amenities. We hope to see you again in the near future. More 

Salt Lake City, United States
1 review
5 of 5 stars Reviewed 1 week ago

We arrived to Cleveland and the Best Western about 2 a.m. We were picked up at the airport. We had trouble finding the pick-up location but the driver waited for us. Our room was very nice and the breakfast was wonderful. Many choices, all good.

Review collected in partnership with Best Western

Helpful?
Thank Charles W
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, We are so happy that you were able to enjoy your stay and that you were able to experience the great service that we offer. We look forward to serving your future needs. More 

Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

The staff is really nice and so are the rooms but the breakfast could use a little work. The pool area was really nice but lacked a hot tub but the nice hot shower done okay to replace it I liked the area the hotel is in also close to a lot of things to do

Helpful?
Thank Cmf011095
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for your comments . We are glad you enjoyed your stay. We are always looking to improve our amenities if possible for our guests. I would be interested in hearing your thoughts of what we could do better in Breakfast. please call me at 216-267-9364 More 

Rockville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This facility had a high quality of services. I could charge two cell phones, watch TV, sleep comfortably, with a self-service room for breakfast. It was miles from downtown, but near the expressway that took us quickly to our destination, the Rock and Roll Hall of Fame.

Review collected in partnership with Best Western

Helpful?
Thank Lonard A
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, We are thrilled that you enjoyed your stay and that you were able to easily reach your destination spots and enjoy what Cleveland has to offer. We hope to see you in the near future when you return to Cleveland. More 

Atlanta, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good experience. We didn't get into the Cleveland Airport until midnight and after a long day, the Best Western shuttle was there waiting for us as soon as we called. The following morning, the driver took us directly to the rental car facility and we were off. Perfect airport location with an extremely friendly and helpful staff.

Review collected in partnership with Best Western

Helpful?
Thank SKAnderson
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for taking the time to fill out the survey and for staying with us. We are very happy that you experienced the great service and friendliness that strive for for our guests. We hope to see you again in the near future. More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

All staff members were very pleasant, our rooms were clean. The beds were hard, which I'm sure some people like, I prefer a softer bed. My granddaughter left a small teddy bear there, my daughter called about it the next day & was promised it would be sent back to us. Three phone calls & 11 days later, they shipped... More 

Helpful?
Thank Nana20010901
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for your survey We are glad that you enjoyed your stay with us. We are sorry that Fed ex charged you for overnight delivery. We always mark the express saver unless specifically asked to send otherwise by our guests. More 

Travelers are raving about these Brook Park hotels

Mesa, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

When we first go to the hotel we had no idea how to get into the lobby. It is in the back of the hotel and not labeled. We had a suite and it looked like a run down apartment. It was dark and outdated. The pictures on the website are nothing like the hotel. The breakfast was good, but... More 

Review collected in partnership with Best Western

Helpful?
Thank Paul G
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for your comments. I am not sure what room you stayed in but all our rooms have recently been recently updated with new bathroom tile, paint throughout and granite and new kitchens in all the suites. Please give me a call at 216-267-9364 and we can discuss. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Airport Inn & Suites Cleveland

Address: 16501 Snow Rd., Brook Park, OH 44142-2778
Location: United States > Ohio > Brook Park
Price Range: $87 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Airport Inn & Suites Cleveland 2*
Number of rooms: 64
Reservation Options:
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Also Known As:
Best Western Airport Inn And Suites
Best Western Airport Hotel Brook Park
Best Western Brook Park
Brook Park Best Western
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