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Holiday Inn Express Cleveland Airport - Brook Park

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Holiday Inn Express Cleveland Airport - Brook Park
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154 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Cleveland Airport - Brook Park
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Showing 151: English reviews
Sylvania, Ohio
Reviewed May 18, 2015 via mobile

Stayed here one night 1st floor 2Q. This area near the airport hasn't had much investment since Continental Airlines spit the bit and was eaten alive. This property obviously used to be a different hotel. Next to a Bob Evans and across from a small family style restaurant. Hotel has had cosmetic upgrades but still shows its age. Basic property...

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1Thank Toby B
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Tony B- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. We are truly a unique hotel that always exceeds guest expectations with service and quality. We are continuously improving our property and service. Feedback is so important. Thank you so much and hope to see you back...

Fresno, California
Reviewed April 22, 2015

Very friendly staff. Cookies available at front counter. The room was very clean and the bed comfortable. Microwave and fridge in the room. Two charging stations in the room, both with two 120V receptacles and two USB's. Food was normal HI Express, so no surprise there. Look carefully for the enter sign for the parking lot, or you will go...

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Helpful?
1Thank DClarkPE
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear friendly guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. We are truly a unique hotel that always exceeds guest expectations with service and quality. Thank you so much and hope to see you back again soon. Management

Reviewed April 15, 2015

The hotel is very closed to the airport. But located nearby a road with a lot of traffic all night long. You hear very well the guys which enjoy their powerful cars or trucks. When I asked for a quite room per email a few days before, my request was not taken into account and when I asked for a...

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1Thank mig103
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear mig103- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. I want to apologize for the inconvenience you experienced at our hotel. The noise from the road is something we try to avoid for our guests based on room availability. The Holiday Inn Express brands tend to have a smaller fitness center and pool...

Berlin, Ohio
Reviewed March 27, 2015

I made my reservation with reward points and left comment that I was leaving my car there for 6 nights. I left my cell # in case that was a problem. I checked in at 10 pm and was told by Daniell the front desk clerk, that I could not use points for park in fly.(There are no park and...

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2Thank Berle3232
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Guest- I want to first say we are so sorry for the inconvenience you experienced at our property. I also apologize that we are unable to accommodate your park n fly request. Due to safety and city laws, we must have a min number of parking spots available at any given time. I have spoken to the GM and...

Menomonee Falls, Wisconsin
Reviewed February 25, 2015

Arrived in the afternoon to a very friendly hostess. Checked and chatted a bit about the weather and she looked at my profile and thanked me for my membership and welcomed me to the area. She proceeded to invite me to have a cookie and let me know of the coffee and the pizza they would have available for the...

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Helpful?
Thank Diesel4036
Amit P, General Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Diesel40360- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. We are truly a unique hotel that always exceeds guest expectations with service and quality. It is our duty to ensure we satisfy our guests and that they want to come back. Thank you so much and hope...

West Seneca, New York
Reviewed February 11, 2015 via mobile

Passing through town, didn't have reservations. Walked in and received excellent, friendly service. Had a large parking space for our F350 longbed pickup. Clean, quiet, and in excellent condition. Continuous fan option on the furnace/ac unit great for those used to sleeping with a fan. Spacious shower, abundance of hot water, great pressure.

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Helpful?
Thank Tracy L
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear SignsCountry- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay. Our hotel is very unique as we continue to provide excellence in service and quality. We hope to see you back here again soon. Management

Newark, Delaware
Reviewed February 10, 2015

Upon arrival, the 3 women at the front desk were very pleasant and friendly. They thanked me for being a platinum member immediately. When I asked for an upgrade they quickly found me a room with a king bed. After making the change to my room, I asked if they had a hot tub near the pool. They told me...

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Helpful?
Thank Paul P
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Paul P- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay. Our hotel is very unique as we continue to provide excellence in service and quality. We hope to see you back here again soon. Management

Houston, United States
Reviewed February 9, 2015

HIE is our favorite hotel, we stay approximately 4 weeks per year at them across the country. We can always count on a good breakfast or so we thought until we stayed at this hotel. Apple juice was so watered down it tasted like water and had only a slight color. Sausage gravy was so bad we couldn't eat it....

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Helpful?
Thank Al P
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear AIP- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay. I want to apologize for the dissatisfaction you experienced at our smart breakfast bar. We have taken the necessary actions to ensure our standards are met per the Holiday Inn policy. Thank you for bringing...

Reviewed December 13, 2014 via mobile

I flew from texas. Hadnt seen my wife in months. The front desk is totally blind to standards. They announced my room # in a lobby full off people drinking alcohol. Mm security breach. Later i went to smoke since they had no smoking rooms and left id in my room. They called the cops. At 120 a nite and...

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Helpful?
2Thank Shane B
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Guest- We have reviewed the tapes and reported this response to trip advisor as it is fraudulent for what occurred. You were intoxicated and causing nuisance to other guests in the lobby. Please ignore/disregard this response. Our other reviews prove that this hotel provides excellence in service, security, and quality. thanks, Management

Venice, Florida
Reviewed November 22, 2014

Spent weekend in Cleveland with this being home base, great location! Service personnel was kind and helpful and the room was excellent. Close to downtown area restaurants and minutes from Rock and Roll Hall of Fame. We will be back.

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Thank herv r
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear herv r- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so thrilled to hear about your positive experience at our hotel. Thank you for the kind words as our staff continues to provide excellence in service and quality. We strive to exceed guest expectations and that is what makes us unique....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events. ... more   less 

Additional Information about Holiday Inn Express Cleveland Airport - Brook Park

Address: 16330 Snow Rd, Brook Park, OH 44142-2821 (Formerly Holiday Inn Express Brookpark - Cleveland Airport)
Location: United States > Ohio > Brook Park
Price Range: $105 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Airport - Brook Park 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Cleveland Airport - Brook Park staff and other travelers.
3 questions
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Questions? Get answers from Holiday Inn Express Cleveland Airport - Brook Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“2nd or 3rd floor.”
 of 5 bubbles stephensV1608UI, Nov 1, 2016 | Read review
“Rooms on the 1st floor are at street level so make sure to close your curtains to avoid headlights!”
 of 5 bubbles 914grantm, Aug 5, 2016 | Read review
“really near the airport, but NO NOISE”
 of 5 bubbles amandawT3710DQ, May 23, 2016 | Read review
“Ask for upgrades upon arrival”
 of 5 bubbles paulenich, Dec 19, 2015 | Read review
“Get a room facing the back, the road noise is somewhat substantial if you face the front.”
 of 5 bubbles 227MichaelG, Oct 9, 2015 | Read review
5 of 5
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