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Holiday Inn Express Cleveland Airport - Brook Park

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Holiday Inn Express Cleveland Airport - Brook Park
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150 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Cleveland Airport - Brook Park
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Showing 147: English reviews
Menomonee Falls, Wisconsin
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 25, 2015

Arrived in the afternoon to a very friendly hostess. Checked and chatted a bit about the weather and she looked at my profile and thanked me for my membership and welcomed me to the area. She proceeded to invite me to have a cookie and let me know of the coffee and the pizza they would have available for the... More 

Helpful?
Thank Diesel4036
Amit P, General Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Diesel40360- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. We are truly a unique hotel that always exceeds guest expectations with service and quality. It is our duty to ensure we satisfy our guests and that they want to come back. Thank you so much and hope... More 

West Seneca, New York
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 11, 2015 via mobile

Passing through town, didn't have reservations. Walked in and received excellent, friendly service. Had a large parking space for our F350 longbed pickup. Clean, quiet, and in excellent condition. Continuous fan option on the furnace/ac unit great for those used to sleeping with a fan. Spacious shower, abundance of hot water, great pressure.

Helpful?
Thank Tracy L
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear SignsCountry- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay. Our hotel is very unique as we continue to provide excellence in service and quality. We hope to see you back here again soon. Management More 

Newark, Delaware
Level Contributor
110 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed February 10, 2015

Upon arrival, the 3 women at the front desk were very pleasant and friendly. They thanked me for being a platinum member immediately. When I asked for an upgrade they quickly found me a room with a king bed. After making the change to my room, I asked if they had a hot tub near the pool. They told me... More 

Helpful?
Thank Paul P
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Paul P- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay. Our hotel is very unique as we continue to provide excellence in service and quality. We hope to see you back here again soon. Management More 

Houston, United States
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed February 9, 2015

HIE is our favorite hotel, we stay approximately 4 weeks per year at them across the country. We can always count on a good breakfast or so we thought until we stayed at this hotel. Apple juice was so watered down it tasted like water and had only a slight color. Sausage gravy was so bad we couldn't eat it.... More 

Helpful?
Thank Al P
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear AIP- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay. I want to apologize for the dissatisfaction you experienced at our smart breakfast bar. We have taken the necessary actions to ensure our standards are met per the Holiday Inn policy. Thank you for bringing... More 

Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed December 13, 2014 via mobile

I flew from texas. Hadnt seen my wife in months. The front desk is totally blind to standards. They announced my room # in a lobby full off people drinking alcohol. Mm security breach. Later i went to smoke since they had no smoking rooms and left id in my room. They called the cops. At 120 a nite and... More 

Helpful?
2 Thank Shane B
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Guest- We have reviewed the tapes and reported this response to trip advisor as it is fraudulent for what occurred. You were intoxicated and causing nuisance to other guests in the lobby. Please ignore/disregard this response. Our other reviews prove that this hotel provides excellence in service, security, and quality. thanks, Management More 

Venice, Florida
Level Contributor
44 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 22, 2014

Spent weekend in Cleveland with this being home base, great location! Service personnel was kind and helpful and the room was excellent. Close to downtown area restaurants and minutes from Rock and Roll Hall of Fame. We will be back.

Helpful?
Thank herv r
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear herv r- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so thrilled to hear about your positive experience at our hotel. Thank you for the kind words as our staff continues to provide excellence in service and quality. We strive to exceed guest expectations and that is what makes us unique.... More 

Monroeville
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 15, 2014

We stayed at this Holiday Inn Express on Saturday 10/11. We were greeted by the best customer relations/desk clerk, we have ever had. I wish we had gotten his name, but we didn't. I have never been so warmly received anywhere. We checked in aprox. 5 pm, he was intelligent, helpful, friendly and you could tell that he either loved... More 

Helpful?
Thank Liz S
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Liz S- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Exceeding guest expectations are what make this hotel unique. We thank you for the kind words. Our staff continues to provide excellence in service and quality. Please do come back and see us again soon. Thank you again for staying with us. Management. More 

Rochester
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 11, 2014 via mobile

We stayed one night. Comfortable bed and pillows, clean bathroom, used the fitness room, breakfast food had a good selection and was very good for an express meal. There was hallway noise during night and morning but I expect that when not at home. Nice staff!

Helpful?
Thank MCGang
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Hi MC Gang- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Our staff is trained to provide the best quality and service. That's what makes this hotel unique. We always try to exceed expectations. That's our motto with over 50Megs of Internet + 300 Channels of DirectTV. Thank you for staying with us and... More 

Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
138 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed September 30, 2014

Stayed here for 1 night on business. Room was very nice, new, clean. Had a business suite near the business lounge which was nice. Staff was very nice, had pizza and cookies at check in which was a nice treat. Next door to Bob Evans. Close to airport.

Helpful?
1 Thank MSP-Mike
Amit P, General Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We always take care of our guests and want to exceed them by providing good service and a clean stay. Thank you for staying with us and hope you see you back again soon. Management More 

Honolulu, Hawaii
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 18, 2014

Stayed here at HIE Cleveland Airport during a recent trip. They accommodated my early check in. The room was on the small side, but it had the king bed, microwave oven, refrigerator that I wanted. I had leftovers, so I didn't try the complimentary hot breakfast. I exercised a bit by walking a three mile course. Enjoyable stay, and one... More 

Helpful?
1 Thank HaveRiceWillTravel
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear HaveRiceWillTravel- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. As a Senior Contributor for Trip Advisor, we thank you for your kind words. We strive to provide excellence in quality and service and that's what makes this hotel unique. Thank you again for staying with us and hope to see you back again... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Free Breakfast
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events. ... more   less 

Additional Information about Holiday Inn Express Cleveland Airport - Brook Park

Address: 16330 Snow Road, Brook Park, OH 44142-2821 (Formerly Holiday Inn Express Brookpark - Cleveland Airport)
Location: United States > Ohio > Brook Park
Price Range: $118 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Airport - Brook Park 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn
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