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All reviewscleveland airporthie propertybob evanspre made omeletsearly flighthi expressrental carremodeled roomsstaff was super niceroom was cleanhot tubfront desk stafflarge bathroomlight sleeperfridge and microwavewould definitely stay here againyogurt
Although not right downtown, your close enough to The Rock Roll Hall of Fame and the attractions to make this a convenient hotel for your stay in Cleveland. Rooms are comfortable, clean and sleep well. Breakfast is average but will get your going in the...More
Fortunately it was a one night stay. Hotel is not run down "but" the room smelled run down. Moldy odor taht forced me to hang my clothes in the bathroom and leave the light and extractor on so that my clothes wouldn't get that smell....More
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded October 3, 2017
Thank you for your review. We apologize for not meeting your expectations. We will utilize your comments to train our staff to exceed guest satisfaction in future. I hope you will give us another chance to show you our improvements.
First off the staff here at this location was awesome and the facilities were clean and comfortable. That being said, it's not worth the price. The breakfast was horrible. Powder scrambled eggs that weren't even room temperature. Pre made omelets they heat up in the...More
Thank Rico S
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded September 11, 2017
Thank you for your review, We apologize for not meeting your expectation. We will use your comments to train our staff member. Hope you will stay with in near future and give an opportunity to show our improvements.
Totally new remodeled rooms. Customer service was awesome. Coffee was really good and plentiful breakfast. Have stayed 2 times in the past 2 mths. Will definitely return. Pool is open until midnight as well.
Thank Cindy f
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded September 9, 2017
Thank you for your wonderful review and we look forward to your next stay with us.
The front desk staff is helpful and friendly here. The facility, however, is not what I have come to expect from HIE. The entire hotel has a fuggy, musty smell. Our room smelled like mildew with an attempt to cover it with strong air freshener....More
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded August 17, 2017
Thank you for your review. I'm sorry we were not able meet your expectation. Our housekeeping staff is determine to remove smell you had experience. The mattress are only two years old and we will be changing our pillows real soon.
Our shuttle runs from 5 to Midnight, departing every half hour. While checking in please request the time you would like to leave. If you are going to leave a car while you are gone, please make sure you have made... More
Our shuttle runs from 5 to Midnight, departing every half hour. While checking in please request the time you would like to leave. If you are going to leave a car while you are gone, please make sure you have made reservation thru hotel as a "Park and Fly" reservation, otherwise you will have to leave your car at the parking facilities close to the airport.
The Cleveland Clinic is located downtown which is about 1/2 hour drive from our property. Our shuttle is limited to with in 1 miles radius from the property. You would have to rent a car for your drive to the clinic.
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"Away from elevator, ice machine and stairs-top floor"