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Holiday Inn Express Cleveland Airport - Brook Park

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Traveler (17)
Room & Suite (34)
Dining (4)

About

Location
Cleanliness
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Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Airport transportation
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Hotel links
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Location

Full view
Contact
16330 Snow Rd, Brook Park, OH 44142-2821
Getting there
Hopkins Intl Airport2 mi
Burke Lakefront Airport10 mi
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197Reviews
63Photos
3Q+A
40Room tips
Traveler rating
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Popular mentions
I stay at many HIE and this one just seemed off. I am a member, I am supposed to have a top floor, I got there and I was told there is nothing on the top floor some Irish thing is there. I have no idea what that was, but for a member that was odd. I was also told we have to
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook Park
Responded Feb 25, 2019
Hi jlsitler17, I'm glad that our tidy rooms helped you get a restful sleep, and it's great to know breakfast was suitable. Providing you excellent service is what we aim for. I'm sorry for any uncertainty during your visit. We are committed to making you feel at ease and comfortable. I am confident that our staff was just following procedure when acquiring your personal information. Your security is one of our top priorities. Rooms are assigned upon arrival depending on your booking and hotel inventory. Your preferences are in mind and are also subject to availability. Soundproofing our rooms is an excellent idea! I shared your comments to our hotel management. I'm sure steps will be taken to better guest experience. We hope to accommodate you again. Thank you for staying with us! Until next time, Vice B Case Manager IHGService
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We have stayed at this particular hotel several times and it has what you expect for the price and matches other HIEs around the world. For location (convenient to I71/480/airport), amenities, cleanliness, staff hospitality, etc. - we would promote top-tier ratings for each of
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook Park
Responded Dec 25, 2018
Hello doejohnandjane, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to address your concerns so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back in the area. Sincerely, Krysllin G. Case Manager IHGService
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We visit family in the Cleveland area during Thanksgiving and like to stay close to the airport the night before our early flight home. This year we stayed at the HIE on Snow Rd which is close to the highway and not more than 15 minutes from the airport car rental location.
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Response from HOLIDAY INN EXP... C, Manager at Holiday Inn Express Cleveland Airport - Brook Park
Responded Nov 27, 2018
Thank you for your wonderful review and your stay. We hope to see you again in near future.
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I consider myself a tough but fair rater. We arrived for one night and left the following morning. I could find nothing to complain about. The hotel is located right of the expressway for ease of access. The rooms were clean and well furnished. The air conditioner heater
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This is a very nice HIE! Check in was fast. My room was very clean and in good order. The breakfast was nice and fresh. The scrambled eggs were particularly good! The airport shuttle service was very prompt. I would like to mention Karrah, the breakfast attendant who
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Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook Park
Responded Nov 12, 2018
Thank you for your wonderful review and our staff works hard to meet all your expectation. We hope to see you soon.
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Our shuttle runs from 5 to Midnight, departing every half hour. While checking in please request the time you would like to leave. If you are going to leave a car while you are gone, please make sure you have made reservation thru hotel as a "Park and Fly" reservation, otherwise you will have to leave your car at the parking facilities close to the airport.
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How late does your airport shuttle run? Our flight doesn't get in until after 1am.
Once you get your luggage please contact our hotel at 216-433-0004 and we will provide you with instruction on how to take the taxi. Thanks.
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The Cleveland Clinic is located downtown which is about 1/2 hour drive from our property. Our shuttle is limited to with in 1 miles radius from the property. You would have to rent a car for your drive to the clinic.
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"ask for near elevator we were place a mile from the elevator"
"Don't stay here if you need to checkout late."
"Away from elevator, ice machine and stairs-top floor"
"First floor rooms may be level with arriving parking cars, i enjoyed second floor"
"Top floor as I always recommend if you're "lucky" enough to get a room I guess!"
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PRICE RANGE
$94 - $141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express brookpark - cleveland airport hotel brook parkholiday inn brook parkbrook park holiday inn
FORMERLY KNOWN AS
Holiday Inn Express Brookpark - Cleveland Airport
LOCATION
United StatesOhioBrook Park
NUMBER OF ROOMS
67
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