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Berlin Grande Hotel

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Traveler (190)
Room & Suite (68)
Videos (1)
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About

#5 of 18 hotels in Berlin
Location
4.9
Cleanliness
4.9
Service
4.8
Value
4.6
Travelers' Choice
Located in the heart of Amish Country, the Berlin Grande Hotel is a recently renovated 122 guest room property with modern decor and down home service. Featuring large spacious rooms, an indoor heated saltwater pool, expanded meeting space, a business center, 24-hr fitness room, free WIFI and long distance for our guests, a friendly supportive staff, and spectacular views of the surrounding countryside.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Board games / puzzles
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Housekeeping
Private balcony
Safe
Seating area
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Telephone
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Business
Languages Spoken
English
Traveler Insights
This summary was created by AI, based on 113 recent English reviews.
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The Berlin Grande Hotel has drawn mixed feedback from travelers. Many guests appreciate the hotel's central location, its modern amenities, and the remarkable cleanliness maintained throughout. The rooms are spacious and beautifully decorated, though some travelers have mentioned noise issues and discomfort. The service is generally praised for being friendly and professional, however, some have cited unresponsiveness. Despite enjoying the breakfast and additional features like the pool and hot tub, some guests have expressed dissatisfaction with the value for the price they paid.
Location
Convenient
Atmosphere
Charming
Rooms
Spacious
Value
Overpriced
Cleanliness
Immaculate
Service
Friendly
Amenities
Abundant
Location
Convenient
Travelers appreciated the hotel's location, praising its proximity to shopping, dining, and attractions, with many citing convenience and centrality as key benefits.
  • car0nea
    car0nea
    Apr 2023 1 contribution
    Nice location, but the general manager and lady working at desk were very rude!...
  • nklingler1019
    nklingler1019
    Mar 2023 1 contribution
    Had a great time and the hotel was in a great location!...
  • Janetsewstoomuch
    Janetsewstoomuch
    Feb 2023 1 contribution
    ...Location to areas I wanted to visit was perfect...
  • sc0tt939
    sc0tt939
    Feb 2023 1 contribution
    ...The hotel is nice and clean with a good location and value for the rooms was good...
  • P7903KEjohnp
    P7903KEjohnp
    Jan 2023 2 contributions
    ...The central location made visiting the various attractions of Berlin easy...
  • Sunshine297585
    Sunshine297585
    Jan 2023 2 contributions
    ...The location is perfect and the accommodations were wonderful...
  • Daphne B
    Daphne B
    Dec 2022 7 contributions
    This is such a beautiful hotel in a very convenient location...
  • Karen B
    Karen B
    Nov 2022 84 contributions
    ...The location is perfect for shopping and eating in all our favorite places in the area...
  • LsDano2
    LsDano2
    Nov 2022 273 contributions
    ...The location is perfect, walking distance to restaurants and stores and a quick drive to everything else...
  • tfullum
    tfullum
    Nov 2022 1 contribution
    Great location for shopping in Berlin...
  • joandotis
    joandotis
    Nov 2022 1 contribution
    ...Very reasonably priced and in a good location in Amish country...
  • fgorva5q0q
    fgorva5q0q
    Nov 2022 1 contribution
    ...Great location, friendly service, the morning breakfast was lovely...
  • rjones219185
    rjones219185
    Oct 2022 1 contribution
    ...Location is right in the center of all the action...
  • Jim T
    Jim T
    Oct 2022 2 contributions
    ...We loved the location to the shops in Berlin...
  • tjwilliams1030
    tjwilliams1030
    Oct 2022 1 contribution
    ...A great location to restaurants and shopping too...
  • ecutrim
    ecutrim
    Oct 2022 15 contributions
    ...Wonderful location, friendly staff, super clean room...
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Atmosphere
Charming
Travelers describe the hotel's atmosphere as clean, spacious, and beautifully decorated, with modern amenities and a friendly environment. Outdoor areas and common spaces are enjoyed by guests.
  • dn8138s6v6
    dn8138s6v6
    Mar 2023 1 contribution
    ...Environment is very friendly and place is quiet, clean, updated and surrounded with nature and beautiful green space...
  • B8106SStroyd
    B8106SStroyd
    Mar 2023 1 contribution
    ...Nice sitting area outside...
  • Catladyohio
    Catladyohio
    Mar 2023 1 contribution
    ...Would like to see ottomans in the rooms...
  • bstone320154
    bstone320154
    Feb 2023 1 contribution
    ...The spacious rooms are very clean and comfortable. The common areas of the hotel are very nicely decorated and provide space for curling up with a good book or playing one of the available board games...
  • 314trina
    314trina
    Feb 2023 1 contribution
    ...The rooms were very clean, spacious and relaxing. My parents had a beautiful pet friendly room for the pups...
  • Francis U
    Francis U
    Dec 2022 11 contributions
    ...The room was very spacious and clean.the fireplace and the corner bathtub added the romantic touch. The rose petals for the heart on the bed was a nice touch for my wife...
  • 36hqi2jram
    36hqi2jram
    Dec 2022 1 contribution
    ...Two queen rooms have crowded sides... Nice breakfast bar area in room but only two chairs so have to drag in from other rooms to accommodate friends...
  • jkbrown2023
    jkbrown2023
    Dec 2022 1 contribution
    ...We were in a pet friendly room and completely understand the no carpet, but expected the decor/furnishings of all other rooms...
  • 03mamk3k8i
    03mamk3k8i
    Dec 2022 1 contribution
    ...Our room was made up daily, something rare these days...
  • cbeall874723
    cbeall874723
    Dec 2022 1 contribution
    ...The room was very nice with a small balcony... Loved the counter space with bar stools...
  • Seaside513373
    Seaside513373
    Dec 2022 1 contribution
    ...Everything was beautifully decorated for Christmas...
  • jmmay80
    jmmay80
    Nov 2022 3 contributions
    ...The Grande checks all the boxes….immaculately kept….spacious rooms, reception area, and dining room….delicious breakfast offerings….friendly and efficient staff….and a charming outdoor seating area to sit and relax around the fire pit...
  • Julie O
    Julie O
    Nov 2022 14 contributions
    ...Rooms were larger than most, with a nice bar area with extra sink...
  • chrissyf283
    chrissyf283
    Nov 2022 1 contribution
    ...The hotel is beautiful, had a full buffet breakfast, rooms and halls were clean...
  • BobbieG
    BobbieG
    Oct 2022 116 contributions
    ...The room also had a nice -sized leather couch, a sitting chair, cable TV and small kitchenette...
  • ecutrim
    ecutrim
    Oct 2022 15 contributions
    ...Everywhere you look it’s a a framed post card...
  • Candace G
    Candace G
    Oct 2022 5 contributions
    ...A very nice outdoor area with fire pit , beautiful flowers and comfortable chairs outside ...
  • tjwilliams1030
    tjwilliams1030
    Oct 2022 1 contribution
    ...Great outdoor area with fire pit and beautiful fall decorations...
  • Sherrie5966
    Sherrie5966
    Oct 2022 1 contribution
    ...Super clean, beautifully decorated, delicious breakfast buffet, friendly staff...
  • pdtumblin
    pdtumblin
    Sep 2022 1 contribution
    The Berlin Grande is a very affordable beautifully appointed hotel...
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Rooms
Spacious
Travelers consistently praise the hotel's rooms for their spaciousness and cleanliness, though some note issues with noise and comfort.
  • Jen
    Jen
    Jun 2023 8 contributions
    ...Staff was friendly, had a double queen room with balcony and room was extremely spacious. Room was clean, beds were comfy, bathroom was a good size...
  • 7seibers
    7seibers
    Apr 2023 1 contribution
    ...Very clean facility however the beds were worn down and uncomfortable...
  • Cliff Staley
    Cliff Staley
    Mar 2023 17 contributions
    ...On top of that the 2 queen bedroom had a TON of room for our family it was perfect...
  • Dale P
    Dale P
    Feb 2023 11 contributions
    ...You hear everything in all the rooms around you...
  • Mmadison66
    Mmadison66
    Feb 2023 616 contributions
    It depends on your expectations, however the room was large. Soft & chair in main room was not comfortable...
  • ervin2023
    ervin2023
    Feb 2023 1 contribution
    Room had a sliding door to the balcony ... i would have called for a different room but assumed that you were sold out ...
  • Daphne B
    Daphne B
    Dec 2022 7 contributions
    This is such a beautiful hotel in a very convenient location... Also, neighboring rooms were a little loud...
  • Francis U
    Francis U
    Dec 2022 11 contributions
    ...When I contacted the hotel directly, the staff was very helpful, and made it easy to book our reservation . The room was very spacious and clean.the fireplace and the corner bathtub added the romantic touch...
  • cbeall874723
    cbeall874723
    Dec 2022 1 contribution
    ...The room was very nice with a small balcony... Found the one in the room later...
  • V3121WCdavids
    V3121WCdavids
    Nov 2022 3 contributions
    ...Great views of the countryside from the room...
  • monica s
    monica s
    Nov 2022 80 contributions
    ...We had the smallest room and it was huge, with a breakfast bar and chairs...
  • chrisbailey1618
    chrisbailey1618
    Oct 2022 1 contribution
    ...We could hear talking in other rooms which also means we could hear the TV. We could still hear the normal talking from other rooms with a fan continuously in our room... With all of this said, I know some of this may sound picky and some of this is very subjective, but we paid $247 to stay here one Thursday night...
  • JAF1010
    JAF1010
    Oct 2022 1 contribution
    ...I LOVE that Berlin Grande has daily room cleaning service! Most hotels have stopped cleaning and allowed their overall level of service to decline... Overall, based on the website, I expected the room to be nicer than it was...
  • Anonymousakron
    Anonymousakron
    Oct 2022 1 contribution
    ...We could hear everything from the room upstairs. The air conditioning was not equal in all rooms... The living room furniture was VERY uncomfortable...
  • ritalntohline
    ritalntohline
    Oct 2022 2 contributions
    We booked a suite which was spacious and comfortable... I would have liked more light in the living area and individual control lights for the bedroom...
  • happytogether1979
    happytogether1979
    Oct 2022 1 contribution
    ...Room 420 had a nice view of the inner courtyard and the hillside with a small patio/2 chairs. Beds were very comfortable and our room was very quiet...
  • tjwilliams1030
    tjwilliams1030
    Oct 2022 1 contribution
    Very clean and friendly staff great service every aspect of hotel was clean and up to date accommodations...
  • brasherdairy
    brasherdairy
    Oct 2022 1 contribution
    ...Overall very clean but on one day our room floor was not vacummed...
  • Sharrenanne
    Sharrenanne
    Sep 2022 12 contributions
    ...The standard room was way bigger than we could have hoped and even had a small bar-like kitchenette where we could gather around for drinks and appetizers...
  • 701lynj521
    701lynj521
    Sep 2022 1 contribution
    ...We had to go to the front desk to ask that the room be stocked properly. The room was nice, but the the lack of toiletries and kitchen supplies was hard to go unnoticed...
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Value
Overpriced
Travelers frequently expressed discontent with the value they received for the price they paid, citing poor amenities and service as reasons.
  • Kevin H
    Kevin H
    Apr 2023 1 contribution
    ...I reserved the Grande Room off their website 5 minutes after 5:00pm est, and I received a call from the hotel less than 50 minutes later stating that the room I book was already booked this morning. This is unprofessional and laziness to not update their own website when they only have one Grande Room in the entire hotel... I would think twice booking a room at this hotel...
  • mikegin
    mikegin
    Mar 2023 4 contributions
    ...The price is very reasonable, the rooms are large and spotlessly clean, the staff are friendly, and the breakfast is very, very good...
  • Sarah
    Sarah
    Mar 2023 3 contributions
    ...Would have been nice to know this ahead of time...
  • B8106SStroyd
    B8106SStroyd
    Mar 2023 1 contribution
    ...King room, and you get a 32-inch TV...
  • sc0tt939
    sc0tt939
    Feb 2023 1 contribution
    ...I could hardly stand just sitting in there for more than a few minutes... The hotel is nice and clean with a good location and value for the rooms was good...
  • ervin2023
    ervin2023
    Feb 2023 1 contribution
    ...i would have called for a different room but assumed that you were sold out ...
  • 478rossd
    478rossd
    Jan 2023 1 contribution
    ...My only complaint is the same with any hotel and that is the price in their snack shops are ridiculous... So why do they all charge $3 for a candy bar that I can walk across the street and get for $1.50?...
  • jessboot07
    jessboot07
    Jan 2023 1 contribution
    For as much money as I spent on a nightly rate, the amenities were very poor... Finally, when the entire city shutting down early it would be nice to offer some additional amenities to offer - this is only because of the nightly rate being so high... The high rate didn't provide enough value for the money spent...
  • Francis U
    Francis U
    Dec 2022 11 contributions
    ...The breakfast Buffett was well prepared...
  • Gi Y
    Gi Y
    Nov 2022 6 contributions
    ...The person didn't seem to want me using Expedia, which was a lower price, I didn't use Expedia until I was checking in, waiting to see if they could give me a better walk in price and they were very reluctant for me to use Expedia...
  • pbarnes2022
    pbarnes2022
    Nov 2022 1 contribution
    ...I would have expected at least courteous offer to reduce our room rate for the inconvenience we experienced...
  • pfetzer30
    pfetzer30
    Nov 2022 1 contribution
    ...The price was reasonable, the room was large, very clean, and comfortable...
  • joandotis
    joandotis
    Nov 2022 1 contribution
    ...Very reasonably priced and in a good location in Amish country...
  • Roger B
    Roger B
    Nov 2022 3 contributions
    The building seems new, rooms are very nice and spacious...
  • chrisbailey1618
    chrisbailey1618
    Oct 2022 1 contribution
    ...I know that's subjective and my family does sleep on plush beds, but it truly felt like the springs were only separated by a piece of cardboard... There were some other minor concerns that work as big of a deal, but I will list them here so you can form your own opinion since this is listed as a 3 star hotel and rather pricey... Sure, that's being good, but this is supposed to be a three star hotel... No sympathy whatsoever from the worker at checkout... When I meant you just to her that we are very disappointed in the beds and told her why she just replied to no one has ever complained about the beds before... With all of this said, I know some of this may sound picky and some of this is very subjective, but we paid $247 to stay here one Thursday night...
  • Marcylw
    Marcylw
    Oct 2022 49 contributions
    Can’t believe I fell for this sham... I really have no idea how this place has the reviews it has and how it qualifies for the price they sell it at... Simple hospitality gone out the window... The bed when you lay in it had a huge sink hole that springs greeted your spine with... I think you could buy a $5 pillow at Walmart and it would be more comfortable... I figured for the price and the name “grande” in the title that this was really gonna be an awesome place... Take your HUNDREDS of dollars elsewhere... There are way too many other hotel in this area for half the price that are much nicer... I would love a partial refund for this hotel...
  • Jim T
    Jim T
    Oct 2022 2 contributions
    ...However, for the price of the King Suite with Jacuzzi tub,the amenities and comfort level were not what we expected. The bed and pillows were awfully uncomfortable...
  • Sherrie5966
    Sherrie5966
    Oct 2022 1 contribution
    ...Rates are competitive and worth every dollar...
  • BobbieG
    BobbieG
    Oct 2022 116 contributions
    We booked a king room for 3 nights...
  • pdtumblin
    pdtumblin
    Sep 2022 1 contribution
    The Berlin Grande is a very affordable beautifully appointed hotel...
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Cleanliness
Immaculate
Overall, the hotel is praised for its remarkable cleanliness. Guests consistently note the hotel's meticulous housekeeping, spotless rooms, and orderly public spaces.
  • shellabargerfam
    shellabargerfam
    Apr 2023 1 contribution
    ...The hotel from the rooms to the lobby were very clean...
  • aqua3bat
    aqua3bat
    Mar 2023 1 contribution
    ...The hotel was spotlessly clean, the swimming pool and hot tub were a refreshing treat after a long day shopping in Amish country...
  • boog537
    boog537
    Mar 2023 2 contributions
    ...We had the pleasure of meeting Amy our housekeeper who was so very polite (this hotel is so CLEAN!!!)...
  • mikegin
    mikegin
    Mar 2023 4 contributions
    ...The price is very reasonable, the rooms are large and spotlessly clean, the staff are friendly, and the breakfast is very, very good...
  • Jana P
    Jana P
    Mar 2023 3 contributions
    ...We were thoroughly impressed with the cleanliness of the entire hotel...
  • Culture01854682334
    Culture01854682334
    Feb 2023 3 contributions
    ...The cleaning crew do an amazing job. I wear white socks and after walking on the carpets they were still WHITE... I can't say enough on how clean the hotel was inside and outside...
  • 5onwhitt
    5onwhitt
    Feb 2023 1 contribution
    Very clean room, like having the small refrig... Bed was very comfortable and nicely made... Very clean bathroom (which is very important) The continental breakfast is good with many breakfast items to choose from...
  • cauto2023
    cauto2023
    Feb 2023 1 contribution
    ...The hotel is very clean and the staff is very friendly and professional...
  • tccan
    tccan
    Jan 2023 216 contributions
    ...Our room was large, super clean, comfy and cozy... Having the patio door directly to the outside lady potty breaks super convenient...
  • John D
    John D
    Jan 2023 9 contributions
    ...Clean reception area, clean rooms, and courteous staff... The morning breakfast was a delight, they put on a great spread; The dining area was clean and plenty of seating...
  • 03mamk3k8i
    03mamk3k8i
    Dec 2022 1 contribution
    ...The hotel is new, clean, beside a good restaurant, and very close to downtown Berlin shopping. Our room was made up daily, something rare these days...
  • Francis U
    Francis U
    Dec 2022 11 contributions
    ...The room was very spacious and clean.the fireplace and the corner bathtub added the romantic touch...
  • jmmay80
    jmmay80
    Nov 2022 3 contributions
    ...The Grande checks all the boxes….immaculately kept….spacious rooms, reception area, and dining room….delicious breakfast offerings….friendly and efficient staff….and a charming outdoor seating area to sit and relax around the fire pit...
  • JAF1010
    JAF1010
    Oct 2022 1 contribution
    ...I LOVE that Berlin Grande has daily room cleaning service! Most hotels have stopped cleaning and allowed their overall level of service to decline...
  • BobbieG
    BobbieG
    Oct 2022 116 contributions
    ...This room included a walk-in shower and complimentary toiletries... The room and the hotel were kept very clean... We had daily housekeeping which was nice to see come back in the hospitality industry... We would definitely stay here again when visiting the area...
  • chrisbailey1618
    chrisbailey1618
    Oct 2022 1 contribution
    Well this place is clean and that is very important to me... While I absolutely love the cleanliness at this place, I stayed here to get a good night's rest while we were away...
  • tjwilliams1030
    tjwilliams1030
    Oct 2022 1 contribution
    Very clean and friendly staff great service every aspect of hotel was clean and up to date accommodations...
  • stevebF9188NS
    stevebF9188NS
    Sep 2022 5 contributions
    ...All employees from management, front desk, breakfast, and room cleaning were all very professional and extremely friendly...
  • John B
    John B
    Sep 2022 2 contributions
    ...It is now almost commonplace to encounter public places (due to lack of staff and expense cuts) that do not have the level of cleanliness and service that you provide. Thank you for the quality you provide to your visitors...
  • lghardison
    lghardison
    Sep 2022 1 contribution
    ...The hotel was clean and the rooms were excellent, Clean towels were kept in our room everyday... Tables were keep clean and the food was always warm and plenty of it...
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Service
Friendly
Travelers widely praised the hotel's service, highlighting the friendly, helpful, and professional staff. Some complaints mention staffing issues and occasional unresponsiveness.
  • car0nea
    car0nea
    Apr 2023 1 contribution
    Nice location, but the general manager and lady working at desk were very rude! We had NO hot water, and our microwave was broken...
  • tnealo2023
    tnealo2023
    Apr 2023 1 contribution
    ...The facility is nice, well maintained and very convenient. The staff was great, going over and above to assist in every way... Breakfast bar was satisfying and room was kept very clean...
  • claywvsheriff05
    claywvsheriff05
    Mar 2023 1 contribution
    ...Very nice, clean place to stay . Nice rooms , great/ breakfast, very friendly staff... Had a couple nights to enjoy the area and shop, the staff at the hotel very informative about the area and helped locate what we were interested in We will stay again in the future ...
  • Larry F
    Larry F
    Mar 2023 2 contributions
    ...The staff treat you like you are their best customers...
  • Culture01854682334
    Culture01854682334
    Feb 2023 3 contributions
    ...The front counter team was friendly and helpful. The cleaning crew do an amazing job... They serve a fantastic breakfast, and its different every day... If you're going to Berlin this is the best place to stay...
  • Canadians2155021
    Canadians2155021
    Dec 2022 54 contributions
    My husband and I visited the Berlin Area to check out places to stay, eat and visit for an upcoming bus trip for our Seniors Group from our church. We were very pleased with the Berlin Grande Hotel... From arranging our room and help with our planning the staff were very pleasant and very accommodating... Our room was beautiful and had all the amenities we needed... The breakfast was unbelievable with homemade potatoes, french toast and everything you possible could want for breakfast... The Managers gave us so many options for our group and we know they will love their stay at this hotel... The Farmstead Restaurant is right next door a very short walk...
  • Seaside513373
    Seaside513373
    Dec 2022 1 contribution
    ...One lady at the desk seemed annoyed by the time we checked out but the other lady who I think was the manager was very polite. After some chitchat about the morning's events, she gave us a bottle of wine to help make up for the inconvenience of the morning...
  • jkbrown2023
    jkbrown2023
    Dec 2022 1 contribution
    ...was wonderfully friendly and greeted me every morning...
  • pbarnes2022
    pbarnes2022
    Nov 2022 1 contribution
    ...Called front desk at approximately 12:30 AM to request something be done... Mentioned to front desk when we were asked "How was your stay?"... We were told that it was an elderly business man that stays with them regularly & that "next" time we should request a room on the top floor & handed us the Business Manager's card... I would have expected at least courteous offer to reduce our room rate for the inconvenience we experienced...
  • Gi Y
    Gi Y
    Nov 2022 6 contributions
    ...The person didn't seem to want me using Expedia, which was a lower price, I didn't use Expedia until I was checking in, waiting to see if they could give me a better walk in price and they were very reluctant for me to use Expedia. She did manage to work it out for me though which I appreciated...
  • monica s
    monica s
    Nov 2022 80 contributions
    Can not say enough positive things about our one night stay. The receptionist at check in was warm and friendly, and was able to direct us to a place close by for my son to purchase a belt at 830 in the morning... The pineapple was freshly cut, the coffee freshly brewed, and the cinnamon and maple rolls right out of the oven... The kitchen staff were super kind... A guest scratched herself and the kitchen person immediately offered assistance with antiseptic and bandages...
  • Roger B
    Roger B
    Nov 2022 3 contributions
    ...I had a few small problems, no hot water but staff changed something to get it on, surprised that I was able to hear people talking in the next room, went shopping, came back to find we were locked out of our room, our cards would not work, called front desk and they sent someone up to get us in...
  • eposa221002
    eposa221002
    Nov 2022 1 contribution
    ...Friendly, courteous, and helpful staff... Overheard the manager say that they were 11 people short of a full crew... I never even had a clue they were under-staffed; that's how good the service was...
  • Pam H
    Pam H
    Oct 2022 4 contributions
    This hotel in the center of Berlin is clean and modern but the best part is their welcoming staff... They have a salt water pool, a hot breakfast that changes daily, a firepit outside with lots of seating in the courtyard...
  • slshoup8
    slshoup8
    Oct 2022 1 contribution
    ...We requested a one hour early room entry so my wife could use her breathing machine prior to a special family meeting. The Hotel staff made sure we were taken in our room one hour early...
  • ritalntohline
    ritalntohline
    Oct 2022 2 contributions
    We booked a suite which was spacious and comfortable. Bathroom was large with step in shower which had multiple shower heads and very easy temperature control which did not vary throughout the shower... Also, the breakfast each day was fantastic and the staff friendly and super efficient...
  • Gregory K
    Gregory K
    Oct 2022 3 contributions
    ...April was very helpful with correcting a reservation error. Tristen at the front desk was also very accommodating...
  • rjones219185
    rjones219185
    Oct 2022 1 contribution
    ...We have stayed at the Berlin Grande hotel many, many times and it is always a treat. Superior hotel with great staff...
  • stevebF9188NS
    stevebF9188NS
    Sep 2022 5 contributions
    ...All employees from management, front desk, breakfast, and room cleaning were all very professional and extremely friendly...
  • John B
    John B
    Sep 2022 2 contributions
    ...It was a pleasant change from what we have experienced recently. It is now almost commonplace to encounter public places (due to lack of staff and expense cuts) that do not have the level of cleanliness and service that you provide... Thank you for the quality you provide to your visitors...
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Amenities
Abundant
The amenities at the hotel are generally well-received, with many guests enjoying the spacious rooms, breakfast offerings, and additional features like the pool, hot tub, and outdoor spaces. However, some guests mentioned issues with specific amenities such as beds and showers.
  • car0nea
    car0nea
    Apr 2023 1 contribution
    ...We had NO hot water, and our microwave was broken. It was advertised that there were fire pits and we asked the front desk if we can use them and she said she didn’t know they had them, but she didn’t care so we went to turn them on and it wouldn’t turn on...
  • claywvsheriff05
    claywvsheriff05
    Mar 2023 1 contribution
    ...Very nice, clean place to stay . Nice rooms , great/ breakfast, very friendly staff... Had a couple nights to enjoy the area and shop, the staff at the hotel very informative about the area and helped locate what we were interested in We will stay again in the future ...
  • aqua3bat
    aqua3bat
    Mar 2023 1 contribution
    ...The hotel was spotlessly clean, the swimming pool and hot tub were a refreshing treat after a long day shopping in Amish country... There was fresh fruit, cinnamon rolls, and everything you could want... The hotel is also centrally located in Berlin, so if you would like to walk to shops and restaurants, you can!...
  • bstone320154
    bstone320154
    Feb 2023 1 contribution
    ...The spacious rooms are very clean and comfortable. The common areas of the hotel are very nicely decorated and provide space for curling up with a good book or playing one of the available board games... The staff is friendly and accommodating, and very knowledgeable about the attractions in the area... The breakfast has a nice variety of hot and cold items, including omelets, potatoes, meats and French toast... Cereals and fresh fruit are also available to round out the offerings... It is centrally located in the heart of Ohio Amish country and an easy drive to many of the attractions in the area...
  • GetOutside
    GetOutside
    Feb 2023 5 contributions
    Corner rooms on front are perfect for families with tons of room to move, eat, and sleep for at least 6 people with room for pack-n-plays or your own air mattresses if needed! Bonus is porch with two chairs and 3 big windows to see what’s going on in Amish Country!... Hot tub and pool are nice but loud if crowded... Biggest hotel breakfast area and crowd we have ever seen with plenty to eat!... The nice breakfast ladies said they’d prepared 200 on the day we were there... Sausage, eggs, French toast, and cinnamon rolls were a hit!... Cookery Pizza nearby has the best pizza including gluten-free to bring back to your room... Corner room with views and space on 4th floor are worth staying here since it’s so close to everything in Berlin!... Literally the biggest hotel room we’ve ever stayed in!...
  • Mmadison66
    Mmadison66
    Feb 2023 616 contributions
    It depends on your expectations, however the room was large... Since breakfast is included, this is the only place you can get breakfast on a Sunday...
  • 314trina
    314trina
    Feb 2023 1 contribution
    This hotel was perfect for our family weekend getaway. The rooms were very clean, spacious and relaxing... My parents had a beautiful pet friendly room for the pups... The pool was warm and the hot tub was very relaxing... There were a ton of options for breakfast and the food was fresh, warm and delicious...
  • jessboot07
    jessboot07
    Jan 2023 1 contribution
    For as much money as I spent on a nightly rate, the amenities were very poor... It was nice to have a selection of games and puzzles but there were missing pieces and not a great selection of these either... Finally, when the entire city shutting down early it would be nice to offer some additional amenities to offer - this is only because of the nightly rate being so high...
  • Canadians2155021
    Canadians2155021
    Dec 2022 54 contributions
    My husband and I visited the Berlin Area to check out places to stay, eat and visit for an upcoming bus trip for our Seniors Group from our church. We were very pleased with the Berlin Grande Hotel... From arranging our room and help with our planning the staff were very pleasant and very accommodating... Our room was beautiful and had all the amenities we needed... The breakfast was unbelievable with homemade potatoes, french toast and everything you possible could want for breakfast... The Managers gave us so many options for our group and we know they will love their stay at this hotel... The Farmstead Restaurant is right next door a very short walk... The Village of Berlin is a walk for those that are able or a very short drive...
  • 03mamk3k8i
    03mamk3k8i
    Dec 2022 1 contribution
    ...The hotel is new, clean, beside a good restaurant, and very close to downtown Berlin shopping. Our room was made up daily, something rare these days... There was a free hot breakfast every day... The hotel has a nice pool and hot tub... There are even auxiliary restrooms on each floor in case your room's bathroom is occupied... There is parking and entraces on each side of the building for convenience...
  • monica s
    monica s
    Nov 2022 80 contributions
    Can not say enough positive things about our one night stay. The receptionist at check in was warm and friendly, and was able to direct us to a place close by for my son to purchase a belt at 830 in the morning... We had the smallest room and it was huge, with a breakfast bar and chairs... The bedding was soft and just the right "weight"... The breakfast in the morning was varied with strong options... The pineapple was freshly cut, the coffee freshly brewed, and the cinnamon and maple rolls right out of the oven... The kitchen staff were super kind... A guest scratched herself and the kitchen person immediately offered assistance with antiseptic and bandages...
  • Pam H
    Pam H
    Oct 2022 4 contributions
    This hotel in the center of Berlin is clean and modern but the best part is their welcoming staff... They have a salt water pool, a hot breakfast that changes daily, a firepit outside with lots of seating in the courtyard...
  • slshoup8
    slshoup8
    Oct 2022 1 contribution
    ...We requested a one hour early room entry so my wife could use her breathing machine prior to a special family meeting. The Hotel staff made sure we were taken in our room one hour early...
  • happytogether1979
    happytogether1979
    Oct 2022 1 contribution
    ...When we arrived, there was a small reception area that had water (with oranges), coffee, hot water for tea and hot chocolate... Room 420 had a nice view of the inner courtyard and the hillside with a small patio/2 chairs... Beds were very comfortable and our room was very quiet... We will definitely be back and plan to stay at the Berlin Grande Hotel...
  • ritalntohline
    ritalntohline
    Oct 2022 2 contributions
    We booked a suite which was spacious and comfortable. Bathroom was large with step in shower which had multiple shower heads and very easy temperature control which did not vary throughout the shower... Lots of TV channels including the Thursday night Amazon Prime NFL game!... I would have liked more light in the living area and individual control lights for the bedroom... Also, the breakfast each day was fantastic and the staff friendly and super efficient...
  • chrisbailey1618
    chrisbailey1618
    Oct 2022 1 contribution
    Well this place is clean and that is very important to me... We could hear talking in other rooms which also means we could hear the TV... Sure, that's being good, but this is supposed to be a three star hotel...
  • BobbieG
    BobbieG
    Oct 2022 116 contributions
    ...We booked a king room for 3 nights. This room included a walk-in shower and complimentary toiletries... The shower did not have a grab bar which may be something to consider adding in the future... The room also had a nice -sized leather couch, a sitting chair, cable TV and small kitchenette... The room and the hotel were kept very clean... Daily hot breakfast was included from, I believe, 7-10 AM... I received, in a very terse tone, that she knew it was empty and if I wanted decaf I could use the individual packets located at the hotel entrance... With an hour left of breakfast service why not make more decaf??... It was quiet at night with an outdoor fire pit to keep warm... The hotel is close to shops and the main road... You can walk to the shops or drive to the many parking areas available at the shops... We would definitely stay here again when visiting the area...
  • Sharrenanne
    Sharrenanne
    Sep 2022 12 contributions
    ...We spent last Saturday night at the Berlin Grande as we wanted to meet up with out of town friends. The standard room was way bigger than we could have hoped and even had a small bar-like kitchenette where we could gather around for drinks and appetizers... And then after dinner (nice fall night) they lit the patio fire for us and we gathered again for several hours of the evening...
  • stevebF9188NS
    stevebF9188NS
    Sep 2022 5 contributions
    ...All employees from management, front desk, breakfast, and room cleaning were all very professional and extremely friendly...
  • pdtumblin
    pdtumblin
    Sep 2022 1 contribution
    ...The Berlin Grande is a very affordable beautifully appointed hotel. The courtyard is one of our favorite places to relax... There is a beautiful pavilion on the property for gathering and picnics which overlooks the beautiful farm valley... We had a balcony which was nice for morning coffee or evening sunsets... The staff was very accommodating and the free breakfast was nice to enjoy in their spacious breakfast room...
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Jetta K wrote a review Oct 2023
Bowling Green, Kentucky50 contributions
+1
Hotel's Favorite
This is an extremely nice hotel. From the friendliness of the front desk staff to the spaciousness and cleanliness of the room everything is perfect. The grounds and flowers are beautiful. Breakfast is large and very good.
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Date of stay: October 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Doug Burgess, General Manager at Berlin Grande Hotel
Responded Oct 24, 2023
Thank you so much for your kind words! We are happy to hear we met your expectations! We hope we have the opportunity to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Magic_Travelers wrote a review Aug 2023
Ohio96 contributions
+1
Whereas I am not a heavy-duty traveler, I've had my share of hotel stays, and this was one of the best I can remember. The Berlin Grande is definitely not your run-of-the mill hotel. It's a step above in almost every way. The location is lovely, the property itself is immaculately maintained, the staff is wonderful, the free breakfast was delicious, and the room was amazing. This was one of the largest rooms I've ever stayed in. I was in a double queen (Room 332) that included a really wonderful kitchenette (fridge, microwave, coffee-maker and a large, marble-top counter with pendant lights above and seating for two.) The bathroom was large and clean and featured an enormous walk-in shower as well as an assortment of lovely Bee Kind toiletries by Glichrist & Soames of London (as I said...this place is a step above!) The beds were very comfortable and offered a variety of pillows to suit the preferences of most sleepers. The sheets were soft and inviting. One of the room's most wonderful features was the balcony! Featuring two chairs, the space was rather small, but cozy for a singleton or a couple. All balconies in the hotel are recessed -- a great feature for privacy as well as shelter from the sun, rain, etc. The breakfast area is large and very well-kept, with friendly staff buzzing about to make sure everything was well-stocked, tables were cleaned, etc. As for the food, it went beyond the ordinary "free breakfast" offerings at most hotels and included a variety of hot items (real scrambled eggs, sausage, bacon, hash browns) as well as some very tasty breakfast rolls iced in one's choice of vanilla or maple. There was also cinnamon bread French toast! If you're looking for lunch or dinner close to the hotel, the Berlin Farmstead restaurant is literally steps from the property. Keep in mind that this is Amish and Mennonite country, though, so nearly everything is closed all day on Sundays. For those interested in exploring the shops, stores, restaurants and scenery of Holmes County, Ohio, the Berlin Grande sits in the heart of it all. There's simply nothing but good to say about this wonderful hotel. I would definitely stay again and would encourage others to stay there as well!
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Date of stay: August 2023
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Trip type: Traveled with friends
Room Tip: The balconies are wonderful! Remember, this is Amish/Mennonite country so everything is closed...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Doug Burgess, General Manager at Berlin Grande Hotel
Responded Aug 19, 2023
Thank you so much for reviewing your recent stay with us! We appreciate your feedback and we are happy to hear we met your expectations and more! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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grinch4 wrote a review Jun 2023
Newark, Ohio260 contributions
Would rate it a5/5. Very beautiful facility. Very friendly reception. The room was spacious was exceptionally clean. The room patio/outside area was very enjoyable in the evening. Breakfast had a great selection of both hot/cold items. Highly recommend.
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Date of stay: June 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Doug Burgess, General Manager at Berlin Grande Hotel
Responded Jun 26, 2023
Thank you so much for reviewing your recent stay with us! We are happy you enjoyed your visit and hope to welcome you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jen wrote a review Jun 2023
8 contributions
Very nice hotel in Berlin. Staff was friendly, had a double queen room with balcony and room was extremely spacious. Room was clean, beds were comfy, bathroom was a good size. Outside is nice with landscaping and outdoor seating, and behind the hotel is a large pavilion with seating. Breakfast was good, really enjoyed the cinnamon rolls! Thanks for a great stay!
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Doug Burgess, General Manager at Berlin Grande Hotel
Responded Jun 26, 2023
Thank you so much for reviewing your recent stay with us! We are happy you enjoyed your visit and hope to welcome you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tour56657839292 wrote a review Jun 2023
1 contribution
Excellent hotel very helpful staff rooms are very comfortable atmosphere is great breakfast is excellent 👌👍 from Kenneth and Shirley Thomas from Strongsville Ohio hot tub and pool was excellent land scape is beautiful and well kept parking is excellent and coffee and water is excellent house keeper s is excellent front desk crew is very helpful.
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Doug Burgess, General Manager at Berlin Grande Hotel
Responded Jun 14, 2023
Thank you so much for reviewing your recent stay with us! We are happy you enjoyed your visit and hope to welcome you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BSN47 wrote a review Jun 2023
Bailey, Mississippi48 contributions
Very nice hotel. Clean and spacious. Only complaint I have is the shower - it’s large and doesn’t have a grab bar. I’m not handicapped, just older, but when trying to wash your feet and legs a grab bar to hold on to would be welcome - or a shower stool.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Doug Burgess, General Manager at Berlin Grande Hotel
Responded Jun 5, 2023
Thank you for taking the time to review your recent stay with us! Unfortunately, the only room type available with grab bars is a handicap-accessible room. We are happy you enjoyed your visit and hope to have the opportunity to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Classic Country wrote a review May 2023
Columbus, Ohio179 contributions
This place was SO CLEAN! Parking was not so great. Another hotel who apparently doesn’t want their guests to park in front except for 12 guests. Exceptionally clean and well kept rooms and hallways! Very small TV 📺 in the rooms and no exhaust fan in the bathroom. Staff at front desk was loaded with 3 employees and ready to serve thank you so much!! Hotel was unwilling to match Priceline cost per room if we wanted to stay an extra day. That is UNACCEPTABLE! We have already reserved a room for the next day at a newer hotel via Priceline. I was advised that their rooms start at $179 per day which is ridiculous. This is rural Ohio, not Manhattan. Stop gouging your customers in the name of the almighty dollar.
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Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: Last resort from this point on due to price gouging
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Response from Doug Burgess, General Manager at Berlin Grande Hotel
Responded May 27, 2023
Thank you for taking the time to review your recent stay with us. We are sorry to hear you were not satisfied with your stay. We do apologize for the miscommunication regarding third-party rate matching. Please note that the property sets the prices with third-party platforms and therefore would happily match the price so long as the rate being compared is for the same room type for the exact date at our property. We are sorry to hear that you feel the rate was too high, if you will compare it with other properties similar to ours you will notice they are very much in line with what other properties charge this time of year. Also note that rates change from weekday to weekend and are also based upon occupancy. If you would like to discuss your experience further, please feel free to reach out to our Front Office Manager, April Lemmon at 330-403-3050 or at alemmon@berlingrandehotel.com to discuss the details. We thank you for your business and hope you will consider staying with us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Barbara K wrote a review May 2023
Pittsburgh, United States99 contributions
If you want to feel special this is the place. Absolutely lovely inside and out. In the heart of Amish Country. Lots to see and do with many places to dine. The hotel is immaculate and the employees are gracious. Don't miss this lovely hotel.
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Date of stay: September 2022
Value
Location
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Room Tip: In the heart of Amish Country.
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Response from Doug Burgess, General Manager at Berlin Grande Hotel
Responded May 3, 2023
Thank you so much for reviewing your recent stay with us! We are happy you enjoyed your visit and hope to welcome you again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tnealo2023 wrote a review Apr 2023
Parkersburg, West Virginia1 contribution
The facility is nice, well maintained and very convenient. The staff was great, going over and above to assist in every way. However, one downfall.... the climate-control equipment (heat/cool) sounded like a freight train with hiccups. Loud, obnoxious and unsettling. Otherwise, it was great. Breakfast bar was satisfying and room was kept very clean.
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Review collected in partnership with this hotel
Date of stay: April 2023
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Doug Burgess, General Manager at Berlin Grande Hotel
Responded Apr 24, 2023
Thank you so much for reviewing your recent stay with us! We are happy you enjoyed your visit and hope to welcome you again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jmmay80 wrote a review Apr 2023
3 contributions
We’ve stayed at the Grande twice, as part of an antiques show dealer group. From the personable and accommodating Front Desk greeters, spacious and immaculate room with balcony, beautifully groomed outdoor spaces, and substantial breakfast offerings, this hotel is top notch ! We look forward to our next “ stay” in November!
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Review collected in partnership with this hotel
Date of stay: April 2023
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Doug Burgess, General Manager at Berlin Grande Hotel
Responded Apr 24, 2023
Thank you so much for reviewing your recent stay with us! We are happy you enjoyed your visit and hope to welcome you again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$134 - $180 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioBerlin
NUMBER OF ROOMS
122
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BERLIN GRANDE HOTEL $106 ($̶1̶2̶4̶) - Updated 2023 Prices & Reviews - Ohio

Frequently Asked Questions about Berlin Grande Hotel
Which popular attractions are close to Berlin Grande Hotel?
Nearby attractions include Amish and Mennonite Heritage Center (0.7 miles), Sols In Berlin (0.4 miles), and Berlin Village Antique Mall (0.2 miles).
What are some of the property amenities at Berlin Grande Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Berlin Grande Hotel?
Top room amenities include a kitchenette, a flat screen TV, and a seating area.
What food & drink options are available at Berlin Grande Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Berlin Grande Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Berlin Grande Hotel?
Conveniently located restaurants include Boyd and Wurthmann Restaurant, Berlin Farmstead, and Der Bake Oven Inc.
Are there opportunities to exercise at Berlin Grande Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Berlin Grande Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Berlin.
Are any cleaning services offered at Berlin Grande Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Berlin Grande Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Berlin Grande Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.