Nice location, but the general manager and lady working at desk were very rude!...

Had a great time and the hotel was in a great location!...

...Location to areas I wanted to visit was perfect...

...The hotel is nice and clean with a good location and value for the rooms was good...

...The central location made visiting the various attractions of Berlin easy...

...The location is perfect and the accommodations were wonderful...

This is such a beautiful hotel in a very convenient location...

...The location is perfect for shopping and eating in all our favorite places in the area...

...The location is perfect, walking distance to restaurants and stores and a quick drive to everything else...

Great location for shopping in Berlin...

...Very reasonably priced and in a good location in Amish country...

...Great location, friendly service, the morning breakfast was lovely...

...Location is right in the center of all the action...

...We loved the location to the shops in Berlin...

...A great location to restaurants and shopping too...

...Wonderful location, friendly staff, super clean room...

...Environment is very friendly and place is quiet, clean, updated and surrounded with nature and beautiful green space...

...Nice sitting area outside...

...Would like to see ottomans in the rooms...

...The spacious rooms are very clean and comfortable. The common areas of the hotel are very nicely decorated and provide space for curling up with a good book or playing one of the available board games...

...The rooms were very clean, spacious and relaxing. My parents had a beautiful pet friendly room for the pups...

...The room was very spacious and clean.the fireplace and the corner bathtub added the romantic touch. The rose petals for the heart on the bed was a nice touch for my wife...

...Two queen rooms have crowded sides... Nice breakfast bar area in room but only two chairs so have to drag in from other rooms to accommodate friends...

...We were in a pet friendly room and completely understand the no carpet, but expected the decor/furnishings of all other rooms...

...Our room was made up daily, something rare these days...

...The room was very nice with a small balcony... Loved the counter space with bar stools...

...Everything was beautifully decorated for Christmas...

...The Grande checks all the boxes….immaculately kept….spacious rooms, reception area, and dining room….delicious breakfast offerings….friendly and efficient staff….and a charming outdoor seating area to sit and relax around the fire pit...

...Rooms were larger than most, with a nice bar area with extra sink...

...The hotel is beautiful, had a full buffet breakfast, rooms and halls were clean...

...The room also had a nice -sized leather couch, a sitting chair, cable TV and small kitchenette...

...Everywhere you look it’s a a framed post card...

...A very nice outdoor area with fire pit , beautiful flowers and comfortable chairs outside ...

...Great outdoor area with fire pit and beautiful fall decorations...

...Super clean, beautifully decorated, delicious breakfast buffet, friendly staff...

The Berlin Grande is a very affordable beautifully appointed hotel...

...Staff was friendly, had a double queen room with balcony and room was extremely spacious. Room was clean, beds were comfy, bathroom was a good size...

...Very clean facility however the beds were worn down and uncomfortable...

...On top of that the 2 queen bedroom had a TON of room for our family it was perfect...

...You hear everything in all the rooms around you...

It depends on your expectations, however the room was large. Soft & chair in main room was not comfortable...

Room had a sliding door to the balcony ... i would have called for a different room but assumed that you were sold out ...

This is such a beautiful hotel in a very convenient location... Also, neighboring rooms were a little loud...

...When I contacted the hotel directly, the staff was very helpful, and made it easy to book our reservation . The room was very spacious and clean.the fireplace and the corner bathtub added the romantic touch...

...The room was very nice with a small balcony... Found the one in the room later...

...Great views of the countryside from the room...

...We had the smallest room and it was huge, with a breakfast bar and chairs...

...We could hear talking in other rooms which also means we could hear the TV. We could still hear the normal talking from other rooms with a fan continuously in our room... With all of this said, I know some of this may sound picky and some of this is very subjective, but we paid $247 to stay here one Thursday night...

...I LOVE that Berlin Grande has daily room cleaning service! Most hotels have stopped cleaning and allowed their overall level of service to decline... Overall, based on the website, I expected the room to be nicer than it was...

...We could hear everything from the room upstairs. The air conditioning was not equal in all rooms... The living room furniture was VERY uncomfortable...

We booked a suite which was spacious and comfortable... I would have liked more light in the living area and individual control lights for the bedroom...

...Room 420 had a nice view of the inner courtyard and the hillside with a small patio/2 chairs. Beds were very comfortable and our room was very quiet...

Very clean and friendly staff great service every aspect of hotel was clean and up to date accommodations...

...Overall very clean but on one day our room floor was not vacummed...

...The standard room was way bigger than we could have hoped and even had a small bar-like kitchenette where we could gather around for drinks and appetizers...

...We had to go to the front desk to ask that the room be stocked properly. The room was nice, but the the lack of toiletries and kitchen supplies was hard to go unnoticed...

...I reserved the Grande Room off their website 5 minutes after 5:00pm est, and I received a call from the hotel less than 50 minutes later stating that the room I book was already booked this morning. This is unprofessional and laziness to not update their own website when they only have one Grande Room in the entire hotel... I would think twice booking a room at this hotel...

...The price is very reasonable, the rooms are large and spotlessly clean, the staff are friendly, and the breakfast is very, very good...

...Would have been nice to know this ahead of time...

...King room, and you get a 32-inch TV...

...I could hardly stand just sitting in there for more than a few minutes... The hotel is nice and clean with a good location and value for the rooms was good...

...i would have called for a different room but assumed that you were sold out ...

...My only complaint is the same with any hotel and that is the price in their snack shops are ridiculous... So why do they all charge $3 for a candy bar that I can walk across the street and get for $1.50?...

For as much money as I spent on a nightly rate, the amenities were very poor... Finally, when the entire city shutting down early it would be nice to offer some additional amenities to offer - this is only because of the nightly rate being so high... The high rate didn't provide enough value for the money spent...

...The breakfast Buffett was well prepared...

...The person didn't seem to want me using Expedia, which was a lower price, I didn't use Expedia until I was checking in, waiting to see if they could give me a better walk in price and they were very reluctant for me to use Expedia...

...I would have expected at least courteous offer to reduce our room rate for the inconvenience we experienced...

...The price was reasonable, the room was large, very clean, and comfortable...

...Very reasonably priced and in a good location in Amish country...

The building seems new, rooms are very nice and spacious...

...I know that's subjective and my family does sleep on plush beds, but it truly felt like the springs were only separated by a piece of cardboard... There were some other minor concerns that work as big of a deal, but I will list them here so you can form your own opinion since this is listed as a 3 star hotel and rather pricey... Sure, that's being good, but this is supposed to be a three star hotel... No sympathy whatsoever from the worker at checkout... When I meant you just to her that we are very disappointed in the beds and told her why she just replied to no one has ever complained about the beds before... With all of this said, I know some of this may sound picky and some of this is very subjective, but we paid $247 to stay here one Thursday night...

Can’t believe I fell for this sham... I really have no idea how this place has the reviews it has and how it qualifies for the price they sell it at... Simple hospitality gone out the window... The bed when you lay in it had a huge sink hole that springs greeted your spine with... I think you could buy a $5 pillow at Walmart and it would be more comfortable... I figured for the price and the name “grande” in the title that this was really gonna be an awesome place... Take your HUNDREDS of dollars elsewhere... There are way too many other hotel in this area for half the price that are much nicer... I would love a partial refund for this hotel...

...However, for the price of the King Suite with Jacuzzi tub,the amenities and comfort level were not what we expected. The bed and pillows were awfully uncomfortable...

...Rates are competitive and worth every dollar...

We booked a king room for 3 nights...

The Berlin Grande is a very affordable beautifully appointed hotel...

...The hotel from the rooms to the lobby were very clean...

...The hotel was spotlessly clean, the swimming pool and hot tub were a refreshing treat after a long day shopping in Amish country...

...We had the pleasure of meeting Amy our housekeeper who was so very polite (this hotel is so CLEAN!!!)...

...The price is very reasonable, the rooms are large and spotlessly clean, the staff are friendly, and the breakfast is very, very good...

...We were thoroughly impressed with the cleanliness of the entire hotel...

...The cleaning crew do an amazing job. I wear white socks and after walking on the carpets they were still WHITE... I can't say enough on how clean the hotel was inside and outside...

Very clean room, like having the small refrig... Bed was very comfortable and nicely made... Very clean bathroom (which is very important) The continental breakfast is good with many breakfast items to choose from...

...The hotel is very clean and the staff is very friendly and professional...

...Our room was large, super clean, comfy and cozy... Having the patio door directly to the outside lady potty breaks super convenient...

...Clean reception area, clean rooms, and courteous staff... The morning breakfast was a delight, they put on a great spread; The dining area was clean and plenty of seating...

...The hotel is new, clean, beside a good restaurant, and very close to downtown Berlin shopping. Our room was made up daily, something rare these days...

...The room was very spacious and clean.the fireplace and the corner bathtub added the romantic touch...

...The Grande checks all the boxes….immaculately kept….spacious rooms, reception area, and dining room….delicious breakfast offerings….friendly and efficient staff….and a charming outdoor seating area to sit and relax around the fire pit...

...I LOVE that Berlin Grande has daily room cleaning service! Most hotels have stopped cleaning and allowed their overall level of service to decline...

...This room included a walk-in shower and complimentary toiletries... The room and the hotel were kept very clean... We had daily housekeeping which was nice to see come back in the hospitality industry... We would definitely stay here again when visiting the area...

Well this place is clean and that is very important to me... While I absolutely love the cleanliness at this place, I stayed here to get a good night's rest while we were away...

Very clean and friendly staff great service every aspect of hotel was clean and up to date accommodations...

...All employees from management, front desk, breakfast, and room cleaning were all very professional and extremely friendly...

...It is now almost commonplace to encounter public places (due to lack of staff and expense cuts) that do not have the level of cleanliness and service that you provide. Thank you for the quality you provide to your visitors...

...The hotel was clean and the rooms were excellent, Clean towels were kept in our room everyday... Tables were keep clean and the food was always warm and plenty of it...

Nice location, but the general manager and lady working at desk were very rude! We had NO hot water, and our microwave was broken...

...The facility is nice, well maintained and very convenient. The staff was great, going over and above to assist in every way... Breakfast bar was satisfying and room was kept very clean...

...Very nice, clean place to stay . Nice rooms , great/ breakfast, very friendly staff... Had a couple nights to enjoy the area and shop, the staff at the hotel very informative about the area and helped locate what we were interested in We will stay again in the future ...

...The staff treat you like you are their best customers...

...The front counter team was friendly and helpful. The cleaning crew do an amazing job... They serve a fantastic breakfast, and its different every day... If you're going to Berlin this is the best place to stay...

My husband and I visited the Berlin Area to check out places to stay, eat and visit for an upcoming bus trip for our Seniors Group from our church. We were very pleased with the Berlin Grande Hotel... From arranging our room and help with our planning the staff were very pleasant and very accommodating... Our room was beautiful and had all the amenities we needed... The breakfast was unbelievable with homemade potatoes, french toast and everything you possible could want for breakfast... The Managers gave us so many options for our group and we know they will love their stay at this hotel... The Farmstead Restaurant is right next door a very short walk...

...One lady at the desk seemed annoyed by the time we checked out but the other lady who I think was the manager was very polite. After some chitchat about the morning's events, she gave us a bottle of wine to help make up for the inconvenience of the morning...

...was wonderfully friendly and greeted me every morning...

...Called front desk at approximately 12:30 AM to request something be done... Mentioned to front desk when we were asked "How was your stay?"... We were told that it was an elderly business man that stays with them regularly & that "next" time we should request a room on the top floor & handed us the Business Manager's card... I would have expected at least courteous offer to reduce our room rate for the inconvenience we experienced...

...The person didn't seem to want me using Expedia, which was a lower price, I didn't use Expedia until I was checking in, waiting to see if they could give me a better walk in price and they were very reluctant for me to use Expedia. She did manage to work it out for me though which I appreciated...

Can not say enough positive things about our one night stay. The receptionist at check in was warm and friendly, and was able to direct us to a place close by for my son to purchase a belt at 830 in the morning... The pineapple was freshly cut, the coffee freshly brewed, and the cinnamon and maple rolls right out of the oven... The kitchen staff were super kind... A guest scratched herself and the kitchen person immediately offered assistance with antiseptic and bandages...

...I had a few small problems, no hot water but staff changed something to get it on, surprised that I was able to hear people talking in the next room, went shopping, came back to find we were locked out of our room, our cards would not work, called front desk and they sent someone up to get us in...

...Friendly, courteous, and helpful staff... Overheard the manager say that they were 11 people short of a full crew... I never even had a clue they were under-staffed; that's how good the service was...

This hotel in the center of Berlin is clean and modern but the best part is their welcoming staff... They have a salt water pool, a hot breakfast that changes daily, a firepit outside with lots of seating in the courtyard...

...We requested a one hour early room entry so my wife could use her breathing machine prior to a special family meeting. The Hotel staff made sure we were taken in our room one hour early...

We booked a suite which was spacious and comfortable. Bathroom was large with step in shower which had multiple shower heads and very easy temperature control which did not vary throughout the shower... Also, the breakfast each day was fantastic and the staff friendly and super efficient...

...April was very helpful with correcting a reservation error. Tristen at the front desk was also very accommodating...

...We have stayed at the Berlin Grande hotel many, many times and it is always a treat. Superior hotel with great staff...

...All employees from management, front desk, breakfast, and room cleaning were all very professional and extremely friendly...

...It was a pleasant change from what we have experienced recently. It is now almost commonplace to encounter public places (due to lack of staff and expense cuts) that do not have the level of cleanliness and service that you provide... Thank you for the quality you provide to your visitors...

...We had NO hot water, and our microwave was broken. It was advertised that there were fire pits and we asked the front desk if we can use them and she said she didn’t know they had them, but she didn’t care so we went to turn them on and it wouldn’t turn on...

...Very nice, clean place to stay . Nice rooms , great/ breakfast, very friendly staff... Had a couple nights to enjoy the area and shop, the staff at the hotel very informative about the area and helped locate what we were interested in We will stay again in the future ...

...The hotel was spotlessly clean, the swimming pool and hot tub were a refreshing treat after a long day shopping in Amish country... There was fresh fruit, cinnamon rolls, and everything you could want... The hotel is also centrally located in Berlin, so if you would like to walk to shops and restaurants, you can!...

...The spacious rooms are very clean and comfortable. The common areas of the hotel are very nicely decorated and provide space for curling up with a good book or playing one of the available board games... The staff is friendly and accommodating, and very knowledgeable about the attractions in the area... The breakfast has a nice variety of hot and cold items, including omelets, potatoes, meats and French toast... Cereals and fresh fruit are also available to round out the offerings... It is centrally located in the heart of Ohio Amish country and an easy drive to many of the attractions in the area...

Corner rooms on front are perfect for families with tons of room to move, eat, and sleep for at least 6 people with room for pack-n-plays or your own air mattresses if needed! Bonus is porch with two chairs and 3 big windows to see what’s going on in Amish Country!... Hot tub and pool are nice but loud if crowded... Biggest hotel breakfast area and crowd we have ever seen with plenty to eat!... The nice breakfast ladies said they’d prepared 200 on the day we were there... Sausage, eggs, French toast, and cinnamon rolls were a hit!... Cookery Pizza nearby has the best pizza including gluten-free to bring back to your room... Corner room with views and space on 4th floor are worth staying here since it’s so close to everything in Berlin!... Literally the biggest hotel room we’ve ever stayed in!...

It depends on your expectations, however the room was large... Since breakfast is included, this is the only place you can get breakfast on a Sunday...

This hotel was perfect for our family weekend getaway. The rooms were very clean, spacious and relaxing... My parents had a beautiful pet friendly room for the pups... The pool was warm and the hot tub was very relaxing... There were a ton of options for breakfast and the food was fresh, warm and delicious...

For as much money as I spent on a nightly rate, the amenities were very poor... It was nice to have a selection of games and puzzles but there were missing pieces and not a great selection of these either... Finally, when the entire city shutting down early it would be nice to offer some additional amenities to offer - this is only because of the nightly rate being so high...

My husband and I visited the Berlin Area to check out places to stay, eat and visit for an upcoming bus trip for our Seniors Group from our church. We were very pleased with the Berlin Grande Hotel... From arranging our room and help with our planning the staff were very pleasant and very accommodating... Our room was beautiful and had all the amenities we needed... The breakfast was unbelievable with homemade potatoes, french toast and everything you possible could want for breakfast... The Managers gave us so many options for our group and we know they will love their stay at this hotel... The Farmstead Restaurant is right next door a very short walk... The Village of Berlin is a walk for those that are able or a very short drive...

...The hotel is new, clean, beside a good restaurant, and very close to downtown Berlin shopping. Our room was made up daily, something rare these days... There was a free hot breakfast every day... The hotel has a nice pool and hot tub... There are even auxiliary restrooms on each floor in case your room's bathroom is occupied... There is parking and entraces on each side of the building for convenience...

Can not say enough positive things about our one night stay. The receptionist at check in was warm and friendly, and was able to direct us to a place close by for my son to purchase a belt at 830 in the morning... We had the smallest room and it was huge, with a breakfast bar and chairs... The bedding was soft and just the right "weight"... The breakfast in the morning was varied with strong options... The pineapple was freshly cut, the coffee freshly brewed, and the cinnamon and maple rolls right out of the oven... The kitchen staff were super kind... A guest scratched herself and the kitchen person immediately offered assistance with antiseptic and bandages...

This hotel in the center of Berlin is clean and modern but the best part is their welcoming staff... They have a salt water pool, a hot breakfast that changes daily, a firepit outside with lots of seating in the courtyard...

...We requested a one hour early room entry so my wife could use her breathing machine prior to a special family meeting. The Hotel staff made sure we were taken in our room one hour early...

...When we arrived, there was a small reception area that had water (with oranges), coffee, hot water for tea and hot chocolate... Room 420 had a nice view of the inner courtyard and the hillside with a small patio/2 chairs... Beds were very comfortable and our room was very quiet... We will definitely be back and plan to stay at the Berlin Grande Hotel...

We booked a suite which was spacious and comfortable. Bathroom was large with step in shower which had multiple shower heads and very easy temperature control which did not vary throughout the shower... Lots of TV channels including the Thursday night Amazon Prime NFL game!... I would have liked more light in the living area and individual control lights for the bedroom... Also, the breakfast each day was fantastic and the staff friendly and super efficient...

Well this place is clean and that is very important to me... We could hear talking in other rooms which also means we could hear the TV... Sure, that's being good, but this is supposed to be a three star hotel...

...We booked a king room for 3 nights. This room included a walk-in shower and complimentary toiletries... The shower did not have a grab bar which may be something to consider adding in the future... The room also had a nice -sized leather couch, a sitting chair, cable TV and small kitchenette... The room and the hotel were kept very clean... Daily hot breakfast was included from, I believe, 7-10 AM... I received, in a very terse tone, that she knew it was empty and if I wanted decaf I could use the individual packets located at the hotel entrance... With an hour left of breakfast service why not make more decaf??... It was quiet at night with an outdoor fire pit to keep warm... The hotel is close to shops and the main road... You can walk to the shops or drive to the many parking areas available at the shops... We would definitely stay here again when visiting the area...

...We spent last Saturday night at the Berlin Grande as we wanted to meet up with out of town friends. The standard room was way bigger than we could have hoped and even had a small bar-like kitchenette where we could gather around for drinks and appetizers... And then after dinner (nice fall night) they lit the patio fire for us and we gathered again for several hours of the evening...

...All employees from management, front desk, breakfast, and room cleaning were all very professional and extremely friendly...

...The Berlin Grande is a very affordable beautifully appointed hotel. The courtyard is one of our favorite places to relax... There is a beautiful pavilion on the property for gathering and picnics which overlooks the beautiful farm valley... We had a balcony which was nice for morning coffee or evening sunsets... The staff was very accommodating and the free breakfast was nice to enjoy in their spacious breakfast room...