The Berlin Grande looks majestic sitting on top of the hill overlooking the fields. The views and atmosphere is great. The people are very friendly and helpful, breakfast was always fresh and hot, pool area was clean. Not much to complain about except for one thing. The chair in our room was so broke down, we were not able to get down to it and get back up very easily. If you have any joint and or muscular problems, we would not advise sitting in the chair. Everything else was fine...
We have stayed at the Berlin Grande Hotel several time before and continue to return due to the friendly staff and well kept property. The rooms are spotless and well maintained and all the common areas are very attractive. They offer a nice hot breakfast, despite the Covid restrictions.
We have stayed at this hotel 4 times now. We heard about it through friends. The employees are all very nice and helpful. The breakfast both days was hot. Bed was hard was only complaint. will stay again.
Only recommendation is to make the outside balcony light controllable by the customer. It shined in our room and the front desk said it was not adjustable. Front desk clerk was a little abrupt when we first arrived but warmed up after we intentionally tried to engage her on more personal level.
This is a very nice, clean, updated hotel! The location is perfect for shopping in Berlin. Highly recommend. Will be back. Nice continental breakfast included. The grounds are beautiful. We came for a girls trip with 6 of us and reserved 2 rooms side by side.
I wish breakfast was better standard.but overall hotel service was great. hotel was closed to all the attractions. I wish breakfast should had been much better quality. Service staff was great. Pool and hottub was great.
Everything was great. Friendly staff, very nice courtyard to relax in, deluxe breakfast, plus pool and hot tub were enjoyable with plenty of towels. The only suggestion we would make is add more lighting for putting on makeup. We will definitely come back.
The ladies that prepared breakfast were so nice and the food was great. The gentlemen that cook care of us at the reservation desk, I think his name was Doug answered any questions and took care of our needs he was a good representtion of your employees.
Another great get away with girlfriends full of shopping, dining and relaxation. The staff is outstanding even though are short on help. The manager takes extra steps to insure that your stay is perfect. I appreciate all the staff does during these difficult days if labor shortages.
Would be great if had lamps beside the beds curtains need to be where they can close the thicker curtain Pam the cook was amazing and friendly made you fill like she was a great friend cooking you breakfast great server thank you
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