We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewspool tableboard gamesbliss productslobby baravailable for purchasesink areashower and toiletalarm clocklifetime fitnessbreakfast sandwicholive gardensnacks and drinksbed was comfortablegreat roomparking lotcleveland areaworkout room
Clean and modern hotel. Close to all types of shopping, food, etc.! Every employee we ran into was polite and welcoming!!! Great breakfast and lobby/lounge area! Rooms were clean and comfortable. Can’t wait to go back!
Amazing and helpful staff. Made sure that I had a smooth check in and out.also nice clean rooms . No problems what so ever there. I loved the stay. And would stay there again should I go to Cleveland again and my business handling is...More
The cleanliness of a new building was unsatisfactory. There were fantastic public spaces but the staff took their time to rearrange the furnishings and wipe the surfaces clean. I declined housekeeping service throughout my three day stay. When I told my concerns to the person...More
Loved the modern architecture. Everything was spacious and very 21st century. We didn't get to take breakfast there but it looked very good. All facilities were excellent and staff were extremely attentive.
Staff was accommodating as we requested a quiet location, and we had a great nights sleep during our four night stay! Loved that hotel is pet friendly and room was very clean and comfortable. Will definitely return on our next visit to the area!
We always pay with credit cards so I don't know their policy but I am sure if you call and speak to manager they will resolve problem for you. I am equally sure you will get response from your email but if this whole thing... More
We always pay with credit cards so I don't know their policy but I am sure if you call and speak to manager they will resolve problem for you. I am equally sure you will get response from your email but if this whole thing is making you anxious then give them a call. If you are Starwood member, you could also call member number for speedy resolution.