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Extended Stay America - Cleveland - Beachwood - Orange Place - South

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3820 Orange Place, Beachwood, OH 44122
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Extended Stay America - Cleveland - Beachwood - Orange Place - South
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70 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Washington DC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This is a Welfare Hotel full of transient people rooms are shabby and the bedding is just not good. Walls are paper thin and this morning I dried my face after washing it and had a pubic hair stuck to my lip that was not mine. I am totally grossed out.

Helpful?
Thank ADK64
Manager_11525, Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you are not enjoying your stay. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at cbh@extendedstay.com. We hope that you will give us the opportunity to provide you... More 

Seneca Falls, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

Check in was easy and Maya explained everything to us. We asked if there was a recliner that we could have as my husband has a bad back and hotel chairs bother him and we were told that the room was too small for a recliner. When we got to the room we found there was plenty of room. We... More 

Helpful?
Thank lynncamp10
Winooski
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Location was easy to find. Safe area with lots of amenities close by. Room was wonderful, clean and spacious. Queen-sized bed was very comfortable. Desk with rolling office chair, lounge chair and table and chairs. Nice to have a refrigerator to keep our drinks cold and refreeze our ice packs. Grab & go breakfast with coffee, hot chocolate, granola bars,... More 

Helpful?
1 Thank weazy
Manager_11525, Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our location, your clean, spacious room and all the amenities we have to offer. We strive to provide all guests with a "home away from home" experience, and I'm happy to know that we met that goal with your stay. Thank... More 

Delafield
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 25, 2016

We called late afternoon and got a room after picking up our son from college. The staff was exceptionally helpful, the room was clean and updated and the breakfast was above average. I would stay there again.

Helpful?
1 Thank Matt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 28, 2016 via mobile

Hard bed and stopped up sink. Otherwise clean, temp control ok and able to have dogs. Now I'm just typing to fill up space since, ridiculously, there is a minimum. Oy! More characters? Well then I'll just tell you that Urban Farmer downtown us a really good restaurant.

Helpful?
1 Thank Abigail L
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the inconveniences you experienced. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals to ensure that everything is functioning properly. Your feedback is very important to us, so thank you for sharing. I... More 

Hendersonville, North Carolina
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 15, 2016 via mobile

Mistakenly went to the other one first, but had a better customer experience at this one. The last who checked us in was very friendly, professional, and accommodating. It was a great experience after a long travel time in the car. The lobby and our room were clean. We found this to be a great value. There was some drama... More 

Helpful?
1 Thank Mrs_Cutlip
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you for taking the time to write a review of your experience with us. I’m so pleased to read that we were able to accommodate your needs with a comfortable stay. It’s great to hear that you found our customer service to be exceptional and enjoyed our reasonable rates! The staff and I would like to thank you again... More 

Fort Erie, Canada
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed February 9, 2016

I can see were some of the bad reviews come from. I was in what looked like a new reno room so everything was nice. I stayed here 13 days while on business the price was definitely good and got what we paid for. A bed to sleep in and a shower. I have stayed in other long stays and... More 

Helpful?
1 Thank Wingze18
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 30, 2015

The only positive part of my stay was the price which was much lower than the surrounding properties. The lower price should not have been an excuse for unclean rooms. This was my first and last stay at this property.

Helpful?
1 Thank Roger P
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

I appreciate you bringing your experience to my attention. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our housekeeping staff to ensure your experience is not repeated. Thank you very much for providing us... More 

Phoenix, Arizona, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 21, 2015

even checking in at 3am this place was great. it is newly remodeled and by accident we got a room that was was not quite finished just little things like no blankets were put on bed to bedside light fixtures not installed but a quick run to the front desk we got blankets with tons of we are so sorry.... More 

Helpful?
1 Thank jazigirl
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for your initial experience at check-in. Still, I am proud of our staff for quickly resolving the issue and accommodating our needs with a comfortable stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any... More 

Lambertville, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 11, 2015 via mobile

My wife and 2 young daughters stayed on a Saturday night so we could experience our first ever visit to Cleveland. We booked through Expedia.they took our money and info, we show up to check in to find that they were sorry they over booked but sent us to the south location.not happy but we rolled with it.it was just... More 

Helpful?
1 Thank rickhouke
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - South, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that we were not able to accommodate your stay. As this hotel’s manager, I can assure you that we will work to better monitor our room inventory to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Cleveland - Beachwood - Orange Place - South

Address: 3820 Orange Place, Beachwood, OH 44122
Location: United States > Ohio > Beachwood
Price Range: $84 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Cleveland - Beachwood - Orange Place - South 2*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay America Beachwood
Extended Stay Beachwood
Beachwood Extended Stay
Extended Stayamerica Cleveland Beachwood
Extended Stay America - Cleveland - Beachwood - Orange Place - South Ohio
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