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DoubleTree Cleveland East/Beachwood

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DoubleTree Cleveland East\/Beachwood
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595 Reviews from our TripAdvisor Community

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Showing 593: English reviews
Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel was ok overall especially for the area. The front desk did not greet me when I arrived nor did they recognize me as a rewards member. The room was not clean when I checked it. The bathroom was dirty along with the sheets on my bed.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank chatay35
Denver, Colorado
1 review
1 of 5 stars Reviewed 5 days ago NEW

The people at the front desk and in the restaurant were terrific; the only reason I would ever come back. The carpet was stained in my room, nothing worked, and everything is grimy. The rooms are in dire need of remodeling. I thought about getting into the hot tub but when I saw the film on the surface of the... More 

Helpful?
Thank 0119Traveler
Miri L, on behalf of the staff at DoubleTree Cleveland East/Beachwood, responded to this review

Dear 0119Ttraveler Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our... More 

Macon, Georgia
1 review
2 of 5 stars Reviewed 1 week ago

The restaurant staff was AMAZING.... Other than that, don't expect quality service. They "clean" the room and don't replace towels! Or just put a "do not disturb" sign on your door so they don't have to clean it

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stephanie M
Miri L, on behalf of the staff at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Stephanie M Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us... More 

Olympia, United States
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Comfy and cozy bedding. Plenty of pillows. Enough lighting for reading or watching TV. The Ballroom for my activity was very comfortable and good access to the bathrooms. The food served for the conference was excellent.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Arlene O
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Arlene O, Thank you for your recent Five Star review of the DoubleTree Hotel in Beachwood, Ohio. From reading your review it looks like our team exceeded your expectations in every area of the hotel. Thank you again for your kind words. Yours in Service, John D'Adamo General Manager More 

mitchell, IN, United States
Level Contributor
111 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Room and building seems to be old and tired like me. I'm not saying it was dirty but just old. While on vacation we spent every night at a Hilton place. All the other places were almost new comparison to this place. I think it's time to replace it for Hilton people. By the way it was the most expense.

Helpful?
Thank Thomas C
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Thomas C, Thank you for your recent review of our hotel. Our hotel has recently undergone renovation of the hotels Lobby, Restaurant and Lounge, along with the Front Desk. The guest rooms and corridors are scheduled about a year from now. I am glad that you pointed out our cleanliness and the professionalism of our staff. Thank you again.... More 

NY
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I picked this hotel as part of the Hilton Honors program and am very rarely disappointed. I wasn't this time either but it was underwhelming at best. The bar was singly manned and slow would be an understatement. The bartender was great but everytime you asked for something he had to walk all the way around the bar and into... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank smxNy
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear smxNy, Thank you for your recent review of our hotel. Ironically earlier today while looking at our recent reviews I discussed the potential need for additional staffing at the Bar. This has been addressed and should never become an issue in the future. I thank you for being a Hilton HHonrs member and appreciate your business. I do sincerely... More 

North Royalton, Ohio
1 review
3 of 5 stars Reviewed 2 weeks ago

It was adequate. The upgrade I was offered from my text was not honered. (honors rewards). The 2 hour happy hour with one bartender i could only get one drink. He was to stress to come back. it was adequate.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 643rhondaa
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear 643rhondaa, Thank you for your comments and recent review of your experience while staying at our hotel. I do apologize for you not receiving your upgrade that evening. I was made aware that the attendance for the event nearly doubled and unfortunately we were ill prepared to react and have more staff on hand. We will be more vigilant... More 

Louisville, Kentucky
1 review
4 of 5 stars Reviewed 2 weeks ago

The is a nice hotel and in a great location. I'd strongly suggest adding the breakfast bar to your stay. The staff was friendly and very helpful. I was advised my child could pay cash for there stay and that wasn't so this made me very sad to have to come up with other ways to pay for her room.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank S364SKlisam
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear S364SKlisam, Thank you for your recent review of our Hotel on Trip Advisor. I was very happy to see that our staff throughout the hotel were professional and courteous Sadly this hotel does not accept cash for overnight stays. We will accept Cash for advance deposits. You can also settle the balance including your room by cash, but the... More 

Atlanta, Georgia
1 review
1 of 5 stars Reviewed 2 weeks ago

Stayed at this location from 22 August 2016 to 02 September 2016. Employees friendly but issues with service and upkeep of hotel. I submitted a form to be added to their rewards program and it was not done. Housekeeping regularly did not replace used glasses, ice cooler liner or towels on floor even after complaining to management. Lobby and restaurant... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank josephbQ3301BI
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear josephbQ3301BI, Thank you for your recent review of your experience at our hotel. After reading your review I would like to apologize for the lack of consistent service you had received in Housekeeping. I was disappointed to see this, especially for someone like yourself who stayed such a long time with us. I am attaching my actual email address... More 

Cleveland, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I was at you establishment for a Family Reunion. We had a huge crowd but, no complaints from any family member from out of town. The breakfast was outstanding and the service in the Restaurant was also. As members of the family looking for a place for the family and the result was the best for my family. Those who... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank George H
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear George H, Thank you for your recent Five Star review of the DoubleTree Hotel in Beachwood, Ohio. The DoubleTree is a perfect location for family gatherings, such as your Family Reunion. We have ample event space, gatherings, meals and of course hospitalities. We are very happy you selected us for such a memorable event. All the Best, John D'Adamo... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come enjoy Cleveland, Ohio and the Hilton Cleveland East Beachwood Hotel in Beachwood, Ohio. With 404 recently renovated rooms, large event facilities, and indoor and outdoor pools, we are a perfect choice for all! ... more   less 

Additional Information about DoubleTree Cleveland East/Beachwood

Address: 3663 Park East Dr, Beachwood, OH 44122-4315 (Formerly Hilton Cleveland East/Beachwood)
Location: United States > Ohio > Beachwood
Price Range: $105 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Cleveland East/Beachwood 3.5*
Number of rooms: 404
Reservation Options:
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Also Known As:
Hilton Cleveland East/Beachwood Hotel Beachwood
Hilton Beachwood
Beachwood Hilton
DoubleTree Cleveland East/Beachwood Ohio
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