So to summarise, we had issues with the smoke alarms, internet, phone and safe. The unit was beautifully clean and the staff were friendly. Outdated TV toaster kettle etc. Unfortunately, we were extremely tired on our drive back to Brisbane due to lack of sleep over the entire stay due to piercing alarm on all the time. I wrote to SEBEL and ACCOR after our trip but have had zero response My concern for guest safety is that the smoke alarms probably don’t work, and if there was any sort of emergency, guests of this unit don’t have access to an in house phone. Unfortunately, overall the experience was poor.
The Wi Fi was very poor. They still had a dvd player in the apartment and a number of old dvd's at reception. In this day and age not to have foxtel or any other streaming service is very poor. The apartment is showing signs of age along with the furniture. When the price of this apartment is taken into consideration all the above points become magnified.
We have just had 2 nights at th is beautiful hotel. Well appointed apartment overlooking the beach. Going to sleep every night listening to the rolling surf was so relaxing. Thank you ....we will be back.
Great view. Clean rooms. The main room was an excellent venue - made for social un distancing. The whole experience was relaxing after some stressful days We would like to say the staff were excellent but they were unobtrusive and obviously made it all work seamlessly. We saw them for check in and check out. Those were good interactions. We stayed overnight only and I would have liked to stay longer. Overall good value. Good venue.
The staff were all fantastic from the moment we checked in and did a great resolving the couple of issues we had. The room was very pleasant and had everything you needed. The down sides were that the washing machine didnt work, how ever they did the washing for us at no charge. The view was great from the 12th floor but you could quite clearly hear the road noise. I would rate a 4 star due to somethings being out dated, but maintenance was beeing undertaken at the time. Overall i would recommend as a good family apartment that is close to the beach, takeaways/ restaurants
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