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Grand Mercure Apartments Magnetic Island

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Grand Mercure Apartments Magnetic Island
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308 Reviews from our TripAdvisor Community

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Showing 300: English reviews
Brisbane, Qld
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

What a gem! Right from the start we found this hotel to be wonderful. Checking in was a breeze the manager and staff were very friendly and so helpful. We were directed to our 2 bedroom apartment and on entering were amazed at the wonderful set up and the views are to die for. The apartment was exceptionally clean and... More 

Helpful?
Thank Amy T
Sydney, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This is our 10th time that we have stayed on Magnetic Island and always stay in August for our anniversary. This time we decided to stay 3 months! We are now half way thru our stay at the Grand Mercure and have thoroughly enjoyed our time here so far. This is the first time we have stayed at the Grand... More 

Helpful?
Thank B_Hanzlicek
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

My wife and I frequently visit Magnetic Island. We thought we would try somewhere different this time and it certainly didn’t pay off. We felt really compelled to write this review. It was dud from the moment we booked. We booked a deal on lastminute.com which clearly stated in writing ‘book now, pay later’ and it included ‘no cancellation fee’.... More 

Helpful?
10 Thank ElSteelo
Eric D, General Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thank you for your review. We appreciate your feedback, and always look at ways of improving our services where the complaints are genuine in nature. To speak to the on-duty Manager is paramount in resolving any issues that may have actually existed. More 

Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Be very careful when booking with this hotel. They deducted the full amount without authorization and are refusing to perform a refund when cancelled according to their own conditions! I am curious if other people have had the same experience?

Helpful?
5 Thank hotelbezoeker_20
Eric D, General Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thank you for your review. In this day and age it is becoming increasingly apparent that people are looking for ways to deny any liability for the decisions that they themselves make. As with any resort, we run specials which provide you the guest with an opportunity to enjoy the beauty and luxurious comfort of a fabulous resort at an... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

Thanks to Rita and the ladies at reception who were very helpful and accommodating. Great location to stay .Close to IGA , bus stop and ferry terminal. Room and beds were quite comfortable .Bathrooms were great. Thanks Again

Helpful?
Thank ocecconato
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

3 of us shared a 2 bedroom apartment. Looking at the photos, we expected nice water views. No we had a view of the car park. Room was ok and spacious, not dirty but not properly clean either. Air con didn't work. Fan either flat out, or just slow. Bathroom exhaust fan didn't work. They do not service the apartments,... More 

Helpful?
1 Thank MarkCaz
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Disappointed. Kitchen utensils and appliances still dirty. Apartment looking tired. Loose fixtures. Bathroom vanity and bathtub chipped and cracked. Aircon not effective. Overpriced for quality of the unit.

Helpful?
Thank tonynelisa
1 review
5 of 5 stars Reviewed June 17, 2016 via mobile

We found our two bedroom apartment to be very spacious well stocked kitchen and great ocean views loved the constant sound of the ocean the gardens we found to be lush and attractive four pools to choose from clean based great location close to ferry terminal and other ammenities. Friendly and extremely helpful management and staff. A great place to... More 

Helpful?
Thank GetAboutMa
Melbourne, Australia
Level Contributor
7 reviews
5 of 5 stars Reviewed May 26, 2016 via mobile

Wow what an stay! I spent a week here and was extremely impressed by every part of my stay. Aboard the ferry over the views of the island are amazing and you can see the Grand Mercure curving its way beautifully around the rocks from a fair distance. The Grand Mercure is only a minutes walk from the terminal, it's... More 

Helpful?
Thank tim j
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2016

The 2 bedroom apartment is incredibly spacious, and the ocean view from the master bedroom and kitchen is amazing. We were pleased to find 2 seperate bathrooms, perfect for larger groups. The apartment could be improved by upgrading some of the furniture in the kitchen & outside that has signs of rust. Overall a very comfortable apartment and highly recommend... More 

Helpful?
Thank Claire F
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
With the character of Magnetic Island reflected in its distinctive architecture, Grand Mercure Magnetic Island offers a secluded sanctuary, with oceanfront accommodation comprising of four buildings nestled around tropical landscaped gardens. Grand Mercure Magnetic Island offers a selection of deluxe one, two and three bedroom beach house style apartments designed to take advantage of uninterrupted views of the Coral Sea and enhance the natural space and lighting with sliding door panels, louvered walls and breezeways and private balconyies. ... more   less 

Additional Information about Grand Mercure Apartments Magnetic Island

Address: 146 Sooning Street, Nelly Bay, Magnetic Island, Queensland 4819, Australia (Formerly Mantra One Bright Point)
Location: Australia > Queensland > Magnetic Island
Price Range: $150 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Apartments Magnetic Island 4*
Number of rooms: 70
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Also Known As:
Accor Grand Mercure Apartments Hotel Magnetic Island
Mantra One Bright Point Hotel
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