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Premier Inn East Grinstead Hotel

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294 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Seaford, United Kingdom
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This particular Premier Inn needs an update. The bath water failed to drain away overnight and made bubbling noises during the night and we were unable to use the shower in the morning. Several guests were making the same complaint. The room was hot and stuffy and smelt a bit musty in the bathroom. We were told that the restaurant... More 

Helpful?
Thank Peter H
WhitbreadHotels, Online Customer Service at Premier Inn East Grinstead Hotel, responded to this review

Hi Peter H Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to... More 

Herts.
Level Contributor
161 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I think only the second time I gave stayed at a Premier Inn. The first time was in Warrington which was excellent - very friendly staff, offer to carry bags, great breakfast, I am afraid Felbridge was a bit of a let down in comparison. The room was fine and standard. On arrival first evening I was told that the... More 

Helpful?
Thank DallyHerts_
San Francisco
1 review
1 of 5 stars Reviewed 3 weeks ago

Had booked 2 twin rooms which turned out to be a double bed and a sofa bed - was then told when I complained that they don't have twin rooms - which was news to me as they allowed me to book twin rooms on the website.

Review collected in partnership with premierinn.com

Helpful?
Thank bodomrsvickyb
WhitbreadHotels, Online Customer Service at Premier Inn East Grinstead Hotel, responded to this review

Hi bodomrsvickyb Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. For future reference, our website does state on the booking page for... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 16, 2016 via mobile

Myself and a colleague stayed here for 1 night on business, whilst the receptionist was lovely on arrival things went downhill from there. The room appeared clean, however there was dark hairs in my bed, the room was a little fusty and soooo hot. As the room was so hot I had the fan on and window open, however I... More 

Helpful?
Thank Michelle W
WhitbreadHotels, Online Customer Service at Premier Inn East Grinstead Hotel, responded to this review

Hi Michelle W Thanks for taking the time to review your stay. Our main objective is to deliver a high level of service in all our establishments and I'm really sorry that we failed to provide this during your visit. Please be assured that your comments will be duly followed up by the Management Team at this hotel. I would... More 

Buckinghamshire, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 16, 2016 via mobile

Stayed here for two nights while working in the area and as always what a very pleasant stay same as all the premier inns I have stayed in can't say a negative word about my stay here. Only thing I must say is stay away from the restaurant which is located in the car park. But thank you premier Inn... More 

Helpful?
Thank Simon C
northwich
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 12, 2016 via mobile

Stayed here for two nights whilst visiting the south of England show was met by a receptionist slumped in a chair who had difficulty finding our reservation we booked six weeks ago in my name she filled the register out making a mistake with my wife's name rooms look tired in need of an up grade very basic small towels... More 

Helpful?
Thank NorthwichTipper
WhitbreadHotels, Online Customer Service at Premier Inn East Grinstead Hotel, responded to this review

Hi NorthwichTipper Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve... More 

Crewe, United Kingdom
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 11, 2016 via mobile

Have stayed here a couple of times on business. As with all Premier Inns it's clean and well presented. The staff couldn't be more helpful. Breakfast is served in the pub next door and is freshly cooked, can't fault it. Only negatives would be TV reception for some channels is flaky and shame the rooms don't have more modern card... More 

Helpful?
Thank iand999
Kent, United Kingdom
1 review
3 of 5 stars Reviewed June 2, 2016

Can't fault the hotel, staff very helpful, room and facilities good but the breakfast was a let down, actually all 3 of us left with upset stomachs. So would recommend the hotel but not the breakfast.

Review collected in partnership with premierinn.com

Helpful?
Thank kingmsemmak
Norwich, United Kingdom
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 1, 2016

Stayed at the Prmier Inn so that we could visit Chartwell the home of Winston Churchill we had an excellent visit very interesting and beautifull gardens our visit lasted 7 hours thank you National Trust.

Helpful?
Thank Kingy424
Canterbury, United Kingdom
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 31, 2016

In East Grinstead for Tri with early start for me and late start for girls. Easy parking..although open seems safe and monitored with CCTV. Room clean and comfortable. Quiet. No food but able to eat next door at pub in evening and breakfast as well

Helpful?
Thank Michael F
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Multilingual Staff
  • Free Parking
Official Description (provided by the hotel)
Just half an hour from Hever Castle and the Bluebell Railway - both big draws to this historic town ... more   less 

Additional Information about Premier Inn East Grinstead Hotel

Address: London Road | Felbridge, East Grinstead RH19 2QR, England
Location: United Kingdom > England > West Sussex > East Grinstead
Price Range: $66 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn East Grinstead Hotel 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Premier Inn East Grinstead Hotel East Grinstead
Premier Inn East Grinstead Hotel West Sussex, UK
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