There is no denying that the building and grounds of this hotel are beautiful and it is certainly an escape from everyday life. My luxury room was spacious, clean and tastefully decorated, with a gorgeous marble bathroom and all of the amenities you could ever want. The staff are by far what made my visit to Alexander House. I was warmly greeted by every staff member I came across and made to feel welcome and valued. Their small touches and proactive, discreet service went a long way in helping me relax and indulge. I chose this hotel mainly due to the spa, which unfortunately was rather underwhelming. Firstly the charge just to access the wet facilities seems rather greedy considering the cost of the room for the night. There was no fresh fruit or snacks offered which I find is normally standard in 5* spas. I appreciated having separate steam/sauna in the changing rooms however these were incredibly small and didn’t feature any smell infusions or niche features. It was just like the locker room at my gym at home. I also wasn’t comfortable with the female attendants continually walking around the male changing area. I’m sure a male employee wouldn’t be allowed to walk around the female section. The pool/jacuzzi area was pretty but lacked any sort of ambiance and it wasn’t a particularly relaxing atmosphere. I had planned to spend the evening in the spa but left after an hour or so. My other disappointment came at breakfast time. The selection was rather limited, especially the hot options. Like everywhere else in the hotel the service was brilliant but my food was a tad bland and uninspiring. I had breakfast included in my rate but had I paid the £22 charge listed on the menu I wouldn’t have felt I had gotten value for money. Overall this is a beautiful building with wonderfully attentive staff, but take that away and it is just like any other upmarket chain hotel, albeit double the price.

This is the ninth time we have stayed at the hotel and we still love it. Our room was a Cedar Lodge Suite with a balcony and this was wonderful to make use of the fine weather. Breakfast alfresco was great! Our massive bed meant we had a great sleep and social distancing was managed perfectly. You can book a table for breakfast if you wish to dine in the restaurant, and I strongly advise pre-booking dinner. You do need to pre-book spa times if you don't have a treatment scheduled. However you can do this on the day and I liked this idea as in pre-Covid times the spa gets very busy,. With a maximum of I think ten or fifteen in there maximum is adds to the relaxing feel of the hotel. There's an app you can use to order from the bar and a button marked "call waiter" if you need something off the menu or just help. The restaurant gives you an option of using the QR code for ordering or you can use the menu. We left after two days feeling thoroughly spoiled, every happy and already planning a repeat visit...

This is our 4/5th stay at Alexander House! The hotel maintained high Covid standards throughout our 2 night stay and staff went out of their way to make it a pleasurable experience. Had lovely lunch in Champagne Bar and checked into our room at 3pm. We stayed in "Magnolia" a luxury super king room, situated on the 2nd floor with wonderful views overlooking the spa. The grounds are amazing and you can literally walk for miles. Our evening meal was delicious and the breakfast was top notch ... cannot understand any bad feedback ... we had choice of fruit juice, followed by cereal/fresh fruit, basket of pastries/toast and choice of full English and usual other options - absolutely faultless. Gym was well equipped and also made good use of the tennis court. We cannot wait to return!