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Alexander House Hotel & Utopia Spa

East Street, East Grinstead RH10 4QD England
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Traveler (1857)
Room & Suite (674)
Dining (318)
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About

#2 of 3 hotels in East Grinstead
Location
4.6
Cleanliness
4.7
Service
4.4
Value
3.9
Travelers' Choice
Set on 170 acres of stunning private gardens and parkland, Alexander House Hotel & Utopia Spa in Sussex is both a boutique retreat and an unsurpassed destination spa hotel near London, UK, the heart of South England's countryside. With tastefully designed, luxurious bedrooms, award winning Utopia Spa and a 3 AA Rosette restaurant, Alexander House Hotel is ideal for a weekend luxury escape in Sussex countryside and is a perfectly appointed private function venue, wedding venue near London and business events venue.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Taxi service
Business Center with Internet Access
Electric vehicle charging station
Parking
Wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
See what other travelers are saying
  • Metsys
    London, United Kingdom8 contributions
    Underwhelming.
    There is no denying that the building and grounds of this hotel are beautiful and it is certainly an escape from everyday life. My luxury room was spacious, clean and tastefully decorated, with a gorgeous marble bathroom and all of the amenities you could ever want. The staff are by far what made my visit to Alexander House. I was warmly greeted by every staff member I came across and made to feel welcome and valued. Their small touches and proactive, discreet service went a long way in helping me relax and indulge. I chose this hotel mainly due to the spa, which unfortunately was rather underwhelming. Firstly the charge just to access the wet facilities seems rather greedy considering the cost of the room for the night. There was no fresh fruit or snacks offered which I find is normally standard in 5* spas. I appreciated having separate steam/sauna in the changing rooms however these were incredibly small and didn’t feature any smell infusions or niche features. It was just like the locker room at my gym at home. I also wasn’t comfortable with the female attendants continually walking around the male changing area. I’m sure a male employee wouldn’t be allowed to walk around the female section. The pool/jacuzzi area was pretty but lacked any sort of ambiance and it wasn’t a particularly relaxing atmosphere. I had planned to spend the evening in the spa but left after an hour or so. My other disappointment came at breakfast time. The selection was rather limited, especially the hot options. Like everywhere else in the hotel the service was brilliant but my food was a tad bland and uninspiring. I had breakfast included in my rate but had I paid the £22 charge listed on the menu I wouldn’t have felt I had gotten value for money. Overall this is a beautiful building with wonderfully attentive staff, but take that away and it is just like any other upmarket chain hotel, albeit double the price.
    Dear Metsys, Thank you for taking the time to share your experience with other travellers following your recent stay at Alexander House Hotel and Utopia Spa. I was pleased to read that you were satisfied with the high standard of service provided by the staff throughout your stay and enjoyed the comfort and cleanliness of your beautiful luxury room. I am sorry to hear that you were made feel uncomfortable by the presence of female cleaning staff in the male changing room, and was disappointed with your breakfast experience. Rest assured that your valuable and constructive feedback will be shared the team. We look forward to welcoming you back again in the future. Kind Regards, Sindarmy Vingadassalom Guest Services Manager
    Written March 4, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: February 2020
    Traveled on business
    Written February 27, 2020
  • Vespamartini
    Brighton, United Kingdom41 contributions
    Stay Number Nine!
    This is the ninth time we have stayed at the hotel and we still love it. Our room was a Cedar Lodge Suite with a balcony and this was wonderful to make use of the fine weather. Breakfast alfresco was great! Our massive bed meant we had a great sleep and social distancing was managed perfectly. You can book a table for breakfast if you wish to dine in the restaurant, and I strongly advise pre-booking dinner. You do need to pre-book spa times if you don't have a treatment scheduled. However you can do this on the day and I liked this idea as in pre-Covid times the spa gets very busy,. With a maximum of I think ten or fifteen in there maximum is adds to the relaxing feel of the hotel. There's an app you can use to order from the bar and a button marked "call waiter" if you need something off the menu or just help. The restaurant gives you an option of using the QR code for ordering or you can use the menu. We left after two days feeling thoroughly spoiled, every happy and already planning a repeat visit...
    Dear vespamartini Thank you for taking the time to write a review on Tripadvisor following your recent stay at Alexander House and Utopia Spa. I was delighted to read that you had a wonderful time at the hotel and particularly enjoyed your dining experience as well as our Utopia Spa facilities. Once again, thank you for posting your praising review and it is my sincere hope that we will have the opportunity of welcoming you back to Alexander House Hotel and Utopia Spa. Kind Regards, Sindarmy Vingadassalom Guest Services Manager
    Written October 7, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: September 2020
    Written September 30, 2020
  • lynda T
    Brentwood, United Kingdom98 contributions
    Fabulous Stay
    This is our 4/5th stay at Alexander House! The hotel maintained high Covid standards throughout our 2 night stay and staff went out of their way to make it a pleasurable experience. Had lovely lunch in Champagne Bar and checked into our room at 3pm. We stayed in "Magnolia" a luxury super king room, situated on the 2nd floor with wonderful views overlooking the spa. The grounds are amazing and you can literally walk for miles. Our evening meal was delicious and the breakfast was top notch ... cannot understand any bad feedback ... we had choice of fruit juice, followed by cereal/fresh fruit, basket of pastries/toast and choice of full English and usual other options - absolutely faultless. Gym was well equipped and also made good use of the tennis court. We cannot wait to return!
    Dear lynda T, Thank you for taking the time to write a review on Tripadvisor following your recent stay at Alexander House Hotel and Utopia Spa. I was delighted to read that you had a wonderful experienced and enjoyed every aspects of your stay. Thank you for your valuable and very encouraging comments. We look forward to welcoming you back again. Kind Regards, Sindarmy Vingadassalom Guest Services Manager
    Written October 14, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: October 2020
    Written October 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ariel I wrote a review Sep 17
3 contributions
We had a great time staying here for my friends bachelorette. They gave us adjoining rooms, everything was clean and lovely. The spa was a bit crowded but I guess that is to be expected on a weekend. We all had massages which were very relaxing. The service at the champagne bar was a bit lacking and they messed up my order and forgot a coffee.
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abi Taylor, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 1 week ago
Dear Ariel I, Thank you for coming to stay with us recently at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to hear that you had an enjoyable stay with us to celebrate your friend's special occasion. I am glad you were able to have interconnecting bedrooms so you and your party could all celebrate together and that you also found the cleanliness of the room to be to a high standard. I am pleased to hear you had relaxing treatments with us and I will be passing this on to our spa management. However it saddens me to hear that you found the spa to be overcrowded. I will be speaking with our spa management to ensure that we are monitoring our numbers correctly and that our spa is a relaxing environment for all. I do apologise for the issues you experienced with regards to the service you received in our champagne bar during your time with us. I will be speaking to our bar manager to see how this occurred. We look forward to welcoming you back to the hotel in the future. Kind regards Abi Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bernie wrote a review Sep 15
5 contributions2 helpful votes
We spent one night at Alexander House and had such a great experience! The building and gardens are lovely, the decor and facilities are top class - and the staff are all extremely personable, attentive and professional. We thoroughly recommend staying here.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reece Cloney, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 1 week ago
Dear Fghhlkvcl, Firstly thank you for taking the time to provide us with some feedback regarding your recent visit to us. I am delighted to read that your experience was memorable. I will be passing on your wonderful comments to the rest of the team. We look forward to welcoming you back. Kind regards, Charles Grainger Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
N S wrote a review Sep 13
3 contributions
We stayed at Alexander House and Utopia Spa for 3 nights from Sunday to Wednesday. We arrived at 1.00pm as we had booked afternoon tea. The staff were very helpful and friendly. The afternoon tea was of a very good standard and the lounge where it was served was very comfortable. Initially the staff were very attentive, unfortunately as it got busier the service level dropped to the point where errors were being made or requests were being forgotten. Check in was at 3.00pm and the reception staff were very helpful and made you feel welcome. We stayed in Eucalyptus which is a Luxury Super King Room. The room was clean and furnished and decorated to a good level. The bed was very comfortable. The only issue with the room was the heat. We were supplied with a fan which didn’t really help, we also requested a sheet as the duvet was too hot, unfortunately this never arrived. The hotel uses Google Nest rather than phones which would not be my choice, fortunately you can switch the microphone and screen off. I was a bit surprised to find the room did not have USB charging sockets. We had breakfast in the Reflections restaurant and this provided an excellent choice of cooked and continental breakfasts. We also had dinner in the reflections restaurant and ordered the following meals. Pork Loin - 10/10, Chicken Fillet - 10/10, Sirloin Steak - 9/10, Duck Breasts - 10/10, Risotto - 1/10 and Cheeseboard 10/10. When we mentioned to the waitress that the Risotto was overcooked they responded “oh sorry about that, I will let the chef know”. This was really disappointing as the other meals were so good and we’re glad this happened on our last night. The spa facilities were excellent and the best we have been to. We had a couples massage which was very good. The only negatives were that mobile phones and cameras were allowed in the spa area and some guests seemed to want everyone to hear their conversation or just didn’t have a volume switch. I think this could be improved by having signs asking guest to be mindful of others.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reece Cloney, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 1 week ago
Dear N S, Thank you for your feedback. We appreciate all of the comments mentioned during your experience. All of the useful points that you have mentioned will be passed onto each head of department. We look forward to welcoming you back in the future. Kind regards, Charles Grainger Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terry P wrote a review Sep 13
West Sussex, United Kingdom3 contributions2 helpful votes
so for my birthday i came with my girlfriend for a lovely afternoon tea, what made it even better was the fact I could bring my 2 british bulldogs who were also catered for ! They had their own 'afternoon tea.' Us humans loved our food and the doggies certainly enjoyed their tower of goodies. The staff were very attentive and friendly, nothing was 2 much trouble, with water provided for my dogs almost immediately, plus I also got additional cheese n pickle sarnies without charge. Had a relaxed and enjoyable afternoon with a walk around the scenic grounds after, no complaints here and the doggies and hoomans will be back again soon! Top notch, lovely clean building and great food. The scones were a particular delight. I'm easily pleased but still appreciate good service and tasty food which was here in abundance. Only minus point was the doggies didnt get their tea which was advertised on the doggy menu but to be fair wasn't needed and made no difference to my birthday celebrations
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abi Taylor, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 1 week ago
Dear terry1976priest, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to hear that you and your dogs enjoyed your Afternoon Tea with us and you all enjoyed the food you were served. We look forward to welcoming you back to the hotel in the near future. Kind regards, Abi Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RKN wrote a review Sep 11
1 contribution
I have a lovely lunch at the hotel. The service and the food was wonderful. The staff were excellent and welcoming. I also had a tour of the grounds and the Spa and was very impressed. I will be sure to return!
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LiAnne Taylor, Owner at Alexander House Hotel & Utopia Spa
Responded 2 weeks ago
Dear RoryK177, Thank you for taking the time for sharing your kind comments with regards to your spa day. I am very pleased to hear you thought the service and food was to your expectation. I will be passing your review to the relevant teams as I am sure they would be glad to hear such a lovely review. We look forward to your return. Kind regards, LiAnne Taylor Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kahleen C wrote a review Sep 9
Glasgow, United Kingdom106 contributions78 helpful votes
We took a two day spa break at this hotel at the beginning of September. For us, it was a special occasion and part of a celebratory 12 day tour of southern England. The hotel nestles in beautiful countryside and the grounds are well kept with lovely outdoor areas to enjoy fine weather. Firstly, our room was very kindly upgraded and was beautiful. Well, after 50 years of marriage, you do deserve a treat and a treat it was! The staff at the hotel are all very helpful. We ate in both restaurants. There was a culinary mishap in AGs on our first night but this was satisfactorily rectified by Leanne and very politely dealt with by the restaurant manager. The second night we ate in Reflections and had a great meal (thank you for the celebratory petit fours). The spa is lovely and has many treatment rooms. What we particularly liked about the spa was its proximity to the main hotel. You didn't have to trek miles in your dressing gowns to get to the spa as you do in some spa hotels. Everything was very accessible. We had a great stay and would visit again without hesitation!
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abi Taylor, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 2 weeks ago
Dear Kahleen C Thank you for coming to stay with us at Alexander House and for taking the time to provide your feedback. I am so pleased to hear that you enjoyed your time with us to celebrate your special occasion. I am so pleased you especially enjoyed the grounds, spa and the bedroom. I am also glad to hear the weather was nice during your time with us. I am pleased that you were well looked after by all of the team here at the hotel and I will be passing your kind comments on to them. We look forward to welcoming you back to the hotel in the near future. Kind regards, Abi Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dormouse101 wrote a review Sep 5
Swindon, United Kingdom83 contributions63 helpful votes
We were at the hotel for a wedding. The hotel is near Crawley but far enough into the country side that you would not know that there is a major town near it. It is an old country estate that has been turned into a hotel and it is wonderful. The staff were very helpful and nothing was too much for them. Our room was on the second floor and there is a lift, however it was a hot weekend end and we found our room got very stuffy so had the windows open. Food was excellent, breakfast was a choice of continental or full English. There is also a spa on site, but unfortunately I did not have time to use this.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: The spa seemed to get busy so book early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abi Taylor, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 3 weeks ago
Hello Dormouse101, Thank you for visiting us recently at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to hear you enjoyed your time with us and that you were well looked after by all of my colleagues in the hotel. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mobile47809873948 wrote a review Sep 4
1 contribution
The hotel was nice but Lianne is so helpful I would book just for her service. I booked the wrong night. She helped me out and understood my concerns. Nothing was a bother for her. The hotel has a pool and lovely grounds
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abi Taylor, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 3 weeks ago
Hello Mobile47809873948, Thank you for visiting us recently at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to hear you enjoyed your time with us and particularly enjoyed the pool and grounds. I will be passing your kind comments on to my colleague LiAnne who will be delighted to hear you enjoyed your time with us. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tonylist wrote a review Sep 1
69 contributions49 helpful votes
My son and partner booked the hotel for a romantic/ birthday treat and were not disappointed. A beautiful room with a balcony and tranquil view. The spa was brilliant, they had a treatment each which set them up for a lovely meal. Breakfast was spot on, thank you to all the staff for making it a great stay they will be back 👏🏻👏🏻👏🏻👏🏻🙏🏻
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LiAnne Taylor, Owner at Alexander House Hotel & Utopia Spa
Responded 3 weeks ago
Dear Tonylist, Thank you for going to the effort of writing such a glowing review. It is always reassuring when a guest is satisfied with their stay. With regards to your room I can see from your photos you were staying in our lovely new Garden Suites, which are very popular, and I am glad to hear you enjoyed the room. I will pass your positive comments to the spa team and restaurant team. Here at Alexander House we are very proud of the wide variety of treatments we provide and the breakfast we serve. I am happy to hear you thought they were both brilliant and spot on. We look forward to inviting you back for another night. Kind regards, LiAnne Taylor Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicola C wrote a review Aug 2023
6 contributions4 helpful votes
Really lovely hotel and spa. Lady on reception efficient and a great concierge service- the spa is beautiful- private hot tubs a weird option as they aren’t really private. Spa rooms absolutely lovely to stay in- the bathrooms are huge by comparison to most hotels of this type. So nice we decided to stay another night
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LiAnne Taylor, Owner at Alexander House Hotel & Utopia Spa
Responded 3 weeks ago
Dear Nicola C, Thank you for taking the time for writing such a lovely review. It does mean a lot to the staff members when we hear positive feedback about a guests stay. I will pass all your comments to the relevant teams. We look forward to welcoming you back. Kind regards, LiAnne Taylor Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$203 - $355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alexander house & utopia hotel east grinstead, alexander house and utopia spa, alexander hotel utopia
LOCATION
United KingdomEnglandWest SussexEast Grinstead
NUMBER OF ROOMS
58
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ALEXANDER HOUSE HOTEL & UTOPIA SPA - Updated 2023 Prices & Reviews (East Grinstead, West Sussex, UK)

Frequently Asked Questions about Alexander House Hotel & Utopia Spa
Which popular attractions are close to Alexander House Hotel & Utopia Spa?
Nearby attractions include Tulleys Escape Rooms & Games (1.8 miles), Tulleys Farm (1.5 miles), and British Wildlife Centre (4.6 miles).
What are some of the property amenities at Alexander House Hotel & Utopia Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Alexander House Hotel & Utopia Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Alexander House Hotel & Utopia Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Alexander House Hotel & Utopia Spa?
Yes, free parking is available to guests.
What are some restaurants close to Alexander House Hotel & Utopia Spa?
Conveniently located restaurants include Hux Burgers, Thai Time @ Forest Row, and Gravetye Manor.
Are there opportunities to exercise at Alexander House Hotel & Utopia Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Alexander House Hotel & Utopia Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Alexander House Hotel & Utopia Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Alexander House Hotel & Utopia Spa?
Many travelers enjoy visiting Standen (2.2 miles), Saint Hill Manor (1.8 miles), and Sackville College (3.0 miles).
Does Alexander House Hotel & Utopia Spa have any great views?
Yes, guests often enjoy the park view available here.