We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Alexander House Hotel & Utopia Spa

Save
Share
East Street, East Grinstead RH10 4QD England
5 people are viewing this hotel
Lock in the lowest price from these sites
Booking.com$293
Travelocity$284
Hotels.com$284
Trip.com$294
Orbitz.com$284
Hurb$295
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1745)
Room & Suite (587)
Dining (317)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Staff required to regularly wash hands
  • Contactless check-out
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 4 in East Grinstead
Location
4.6
Cleanliness
4.7
Service
4.4
Value
3.9
Set on 170 acres of stunning private gardens and parkland, Alexander House Hotel & Utopia Spa in Sussex is both a boutique retreat and an unsurpassed destination spa hotel near London, UK, the heart of South England's countryside. With tastefully designed, luxurious bedrooms, award winning Utopia Spa and a 3 AA Rosette restaurant, Alexander House Hotel is ideal for a weekend luxury escape in Sussex countryside and is a perfectly appointed private function venue, wedding venue near London and business events venue.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Taxi service
Business Center with Internet Access
Electric vehicle charging station
Parking
Wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Iron
Laptop safe
Wake-up service / alarm clock
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Business
3064Reviews43Q+A100Room tips
Traveler rating
  • 1,903
  • 555
  • 358
  • 140
  • 109
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
NotWantedOnVoyage wrote a review Yesterday
United Kingdom1 contribution
I planned this for our 10th anniversary gift to my wife along with s stay overnight we had never done a spa trip before. And this hotel spa was recommended via a friend. From the moment of arrival we were welcomed to the hotel the staff were all very polite, knowledgeable. I can't say enough words to praise the staff for our stay the waiters and food just made you feel so welcome and nothing was too much trouble with any issues or general advice about the facilities and spa. The facilities /spa are maintained to a high level everything was very clean and so nice to use. The hotel is very spacious and cleaned to a high standard and had a really nice feel that throughout the facility just made you feel so relaxed. The bedroom was also maintained to a high standard and spacious, and welcoming. Tea and coffee in the room was also very nice. We also had an afternoon tea which was very nice indeed and highly recommended this if your having a trip to this hotel. We have never felt so relaxed and didn't want to go home. Just can't recommend this Hotel Spa enough.
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Resort776445 wrote a review May 25
3 contributions
Having used the hotel on many occasions, to accommodate and entertain visiting overseas colleagues and clients, I was very disappointed at the standard of service and the quality of food when we gathered for dinner to celebrate my granddaughter's birthday. Apart from the poor service, the food was substandard, for example, the so-called 'reflection fries' at £4.00 a portion were no more than frozen french fries that one would expect to receive at the local McDonalds. the steaks lacked simple dressing, etc - I can only assume Jonny Standford had a day off. Regretfully I would not recommend this restaurant, there are far better local alternatives.
Read more
Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: I only commented on the Restaurant
See more room tips
Helpful
Share
Asmah H wrote a review May 24
1 contribution1 helpful vote
Me and my friend visited the spa for her bday treat and it wasn’t what I expected. The changing rooms were awful, half of the lockers don’t work, hardly any creams, ear buds or complimentary items you usually get from Hotels. The spa pools were amazing but the steam room was not powerful enough, and the massage was rubbish. The lady who massaged me, had no idea of pressure points and did my massage with Luke warm oil (which should have been warm oil), and massaged me with her elbow in which caused me more agony. I had to tell her to stop and don’t put too much pressure. I felt like crying as this is the worst massage ever. Also we had afternoon tea , which we made sure we got there for 3pm , and it we was waiting for an hour for everything to come out. It was horrible and not time keeping. I don’t recommend this spa for massages at all,
Read more
Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Share
Response from Adam Hulme, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 3 days ago
Dear 868asmaah Thank you for your review! We are saddened to read about your experience within our Spa. Out therapists are trained to a high standard, and the feedback is usually really positive. I have spoken to the Spa Manager who I believe you have emailed. She has assured me that she will contact you directly. Kind Regards Adam | Front of House Manager
Read more
Nicola34 wrote a review May 24
London, United Kingdom12 contributions25 helpful votes
We stayed at Alexandra House and SPA for one night and stayed in room 10 in the new building. It was absolutely lovely what can I say… the bathroom was amazing and the bed was so comfy I just wish I could have stayed longer! The grounds are also stunning and well looked after. I booked myself a Reflexology treatment in the Spa which was VERY disappointing indeed. I’ve had Reflexology many times before and this was not it, it was more of a very light foot massage that my husband could have done for nothing. I cannot believe I paid £130 for this, it is the most expensive ‘foot massage’ I have ever had in my life in hindsight I wouldn’t have even paid half that amount!
Read more
Date of stay: May 2022Trip type: Traveled
Room Tip: Do not book a Reflexology treatment there
See more room tips
2 Helpful votes
Helpful
Share
Response from Adam Hulme, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 3 days ago
Dear Nicola34 Thank you for your 5 bubble review! I am so thrilled to read your lovely comments about our Knole suite in our Cedar Lodge! The room really is something, and I am so pleased you loved the room" I am saddened to read about your Reflexology treatment. I will ensure our Spa Manager is aware so she can look into the quality of this treatment. We do hope to welcome you back to Alexander Hotel Hotel & Utopia Spa in the not so distant future Adam | Front of House Manager
Read more
HairyToffee wrote a review May 23
Orpington, United Kingdom30 contributions42 helpful votes
This was an overdue return visit as we were last here back in 2015. We had a huge modern and luxurious room (Garden Deluxe Suite) that although it is not cheap, it is worth pushing the boat out for. A massive comfortable bed, great bathroom with his and hers sinks, with both a large bath and separate shower. As we were on the ground floor we had a nice outside space with table and chairs as well. Both check in and out were quick and easy. The hotel and grounds are beautiful. We made use of the bar and outside seating area in the evening. Breakfast is also very tasty and I can highly recommend the cooked vegetarian breakfast. One bonus for EV owners is that they have (i think) four bays for destination charging.. However don't count on using these as they were constantly in use during our stay.
Read more
Date of stay: May 2022
Value
Rooms
Service
Room Tip: The newer wing has aircon for when the weather is warmer
See more room tips
1 Helpful vote
Helpful
Share
Response from Adam Hulme, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 3 days ago
Dear HairyToffee Thank you for your 5 bubble review! We are overwhelmed to read such amazing feedback about our Hotel & Garden Suites! We are so pleased you loved your rooms, the Garden Deluxe suites are incredible!! We do hope that we can welcome you back to Alexander House Hotel & Utopia Spa in the not so distant future! Kind Regards Adam | Front of House Manager
Read more
HolidaySeason wrote a review May 19
London, United Kingdom20 contributions24 helpful votes
This is a nice hotel, in close proximity to a number of gardens which are lovely to visit, we especially recommend Leonardslee lakes and gardens. The service was very good, we visited with our 1 year old son and the staff were very helpful (both at breakfast and at the spa)! In terms of value for money, we found the hotel to be overpriced in terms of the rooms and decor.
Read more
Date of stay: August 2021
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Adam Hulme, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 6 days ago
Hello HolidaySeason Thank you for your review on your experience at Alexander House Hotel & Utopia Spa! We thank you for your feedback. We are pleased that you found out staff very helpful and that you overall enjoyed your break with us! We do hope to welcome you back in the near future! Adam | Front of House Manager
Read more
Jax Smith wrote a review May 16
2 contributions1 helpful vote
Wow, I can not express how much we enjoyed our stay at the Alexandra utopia spa.. The staff are amazing very attentive. I would like to give special thanks Charles at reception. He dealt with an issue that we had, he was very quick to sort this for us and very understanding. They couldn’t of done enough for us, the staff and facilities are just superb. We cannot wait to return. You guys are amazing!! Also I would highly recommend the massage so relaxing! Thank you all so much for making our stay even more memorable.
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Response from Adam Hulme, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 6 days ago
Dear JaxSmith86 Thank you for your 5 bubble review! We are so pleased to read that you had a great stay with us at Alexander House Hotel & Utopia Spa! I am so pleased that Charles was on hand to assist, he is a true credit to our Hotel team! We really look forward to welcoming you back in the not so distant future Adam | Front of House Manager
Read more
Rachel S wrote a review May 13
Ashford, United Kingdom10 contributions6 helpful votes
Myself and my sister stayed overnight for a spa break, we had the best time, the grounds are beautiful the whole atmosphere is so relaxing, we had dinner in the reflections restaurant the staff couldn’t do more for us, very attentive, brilliant breakfast, the outside facilities were stunning! Lunch in the champagne bar was spot on. We will be back. Thank you.
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Response from Adam Hulme, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 2 weeks ago
Dear racahels53 Thank you for your 5 bubble review! We are so pleased to read about your great stay with us here at Alexander House Hotel & Utopia Spa! I have make all the relevant Managers aware so they can past your feedback to the teams We all look forward to welcoming you back to Alexander House Hotel & Utopia Spa! Adam | Front of House Manager
Read more
siddisene wrote a review May 11
Stavanger, Norway62 contributions47 helpful votes
Excellent hotel with great suite. Nice afternoon tea with Nyetimber tasting. Great spa facilities. Good breakfast. Friendly service. The trippel A restaurant were closed when we visited and we had dinner in the Reflections restaurant were food were excellent and service good, but the wine list surprisingly below standard for a 5 star hotel. Have seen better wine list at the countryside pubs I have visited this week.
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Response from Adam Hulme, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 2 weeks ago
Dear Siddidene Thank you for your 5 bubble review! We are so pleased to read that your break was perfect! Thank you for the feedback on the wine list, I will ensure the Food and Beverage Management are aware We do hope to welcome you back to Alexander House Hotel in the not so distant future! Adam | Front of House Manager
Read more
martin b wrote a review May 11
Guildford, United Kingdom34 contributions8 helpful votes
Just returned from a Spa break with my wife and I thoroughly recommend Alexander House. We had the Henley suite - when we arrived the aircon wasn't working but the service from Kirim the Concierge was absolutely superb, he really looked after us while we were there. Also special mention for Oliver in the restaurant who was very attentive, charming and made us feel really welcome and to Emily the mixologist in the Champagne bar who makes a mean Manhattan ! Chilled, stylish and chic AH was everything we'd expected and more. The Spa facilities were extremely good and the treatments (fully body massage, facial and reflexology) were about the best I think we have ever had.
Read more
Date of stay: May 2022
Value
Rooms
Service
Helpful
Share
Response from Adam Hulme, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 2 weeks ago
Dear Martin B Thank you for your 5 bubble review! We are so overwhelmed to read such a great review on Alexander House Hotel & Utopia Spa! I am so pleased you enjoyed the Henley suite, and that Kamil, my concierge was on hand to assist! Our 1608 Champagne Bar team take a lot of pride in their drinks, especially the cocktails - I will ensure Oliver and Emily are aware of your amazing personal feedback! We really look forward to welcoming you back to Alexander House Hotel & Utopia Spa in the not so distant future! Adam | Front of House Manager
Read more
Previous
123456
PRICE RANGE
$315 - $426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alexander house & utopia hotel east grinstead, alexander house and utopia spa, alexander hotel utopia
LOCATION
United KingdomEnglandWest SussexEast Grinstead
NUMBER OF ROOMS
58
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Alexander House Hotel & Utopia Spa
Which popular attractions are close to Alexander House Hotel & Utopia Spa?
Nearby attractions include Tulleys Escape Rooms & Games (1.8 miles), Tulleys Farm (1.5 miles), and British Wildlife Centre (4.6 miles).
What are some of the property amenities at Alexander House Hotel & Utopia Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Alexander House Hotel & Utopia Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Alexander House Hotel & Utopia Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Alexander House Hotel & Utopia Spa?
Yes, free parking is available to guests.
What are some restaurants close to Alexander House Hotel & Utopia Spa?
Conveniently located restaurants include Thai Time @ Forest Row, Gravetye Manor, and The Parson's Pig.
Are there opportunities to exercise at Alexander House Hotel & Utopia Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Alexander House Hotel & Utopia Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Alexander House Hotel & Utopia Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Alexander House Hotel & Utopia Spa?
Many travelers enjoy visiting Standen (2.2 miles) and Sackville College (3.0 miles).
Does Alexander House Hotel & Utopia Spa have any great views?
Yes, guests often enjoy the park view available here.