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Crowne Plaza Felbridge

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1,179 Reviews from our TripAdvisor Community

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Showing 1,163: English reviews
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Reviewed 2 days ago NEWvia mobile

Staff amazing. Food always so perfect. The perfect end to my holiday. Aph park and hotel is always a bargain at the start or end of your holiday. Aph parking are friendly and efficient and the hotels I have stayed at have been lovely. I would recommend this hotel . I have paid £80 for two with breakfast.

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Helpful?
Thank Tracy B
East Sussex
Reviewed 3 days ago NEWvia mobile

This looks like a fabulous place. The hotel had recently had a facelift and the decor is great. What a shame the rooms are so small, however that in itself would be forgiven if the food wasn't so awful. Cold plates, cold food, poor quality ingredients - baked beans swimming in sauce, cheap bread, scrambled eggs made from powder and...

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Thank DiggerOne
Worthing, United Kingdom
Reviewed 5 days ago NEWvia mobile

Stayed for what was meant to be a relaxing girlie weekend away. Communication with and between staff at reception was poor, they either knew nothing or behaved as though it was an effort being there and one young lady just rolled her eyes at everything, including her colleagues. Finally spoke to the manager Eva who was very good but in...

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Helpful?
Thank ExellExcelling
Karl_Emerick, General Manager at Crowne Plaza Felbridge, responded to this review

Thank you for taking the time to leave your review. I am so sorry to read about your visit with us and I sincerely apologise for the experience you had. This is not usual practice for us and I will be taking all of your comments up with the team and thank you for bringing them to my attention. Warm...

Reviewed 1 week ago NEW

My family visited the Bay Tree Restaurant for a Sunday lunch to celebrate two birthdays, the table was pre-booked for 12 of us at 2pm. We arrived in good time and was shown to our table, the staff seemed initially to be welcoming but after that things went rapidly down hill. After ordering our meal it was just under an...

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Helpful?
Thank James W
Karl_Emerick, General Manager at Crowne Plaza Felbridge, responded to this review

Thank you for taking the time to leave your review. I am so sorry to read about your visit to us for Sunday Lunch, I sincerely apologise for the experience you had. This is not usual practice for us and I will be taking all of your comments up with the team and thank you for bringing them to my...

london
Reviewed 1 week ago

I visited for a Day Spa with lunch. Note that the hotel is currently under refurbishment. Main entrance was shut and although I found the spa at the back of the car park the entrance was cordoned off, you have to enter the building via the restaurant. At the spa I was welcomed, given my schedule and a menu to...

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Helpful?
Thank a l
Karl_Emerick, General Manager at Crowne Plaza Felbridge, responded to this review

Thank you for taking the time to leave your review. I am very pleased to hear you enjoyed the spa facilities, your spa treatments and lunch. I am very sorry to hear about the confusion about how many courses lunch is and please accept my sincere apologies about how you were spoken to by a member of staff. This is...

Stanford-Le-Hope, United Kingdom
Reviewed 1 week ago

We stayed here prior to going on holiday for one night. Had one of the refurbished rooms, it was nicely decorated and is compact with all you need. Had the Sunday roast in the restaurant, that was very good, worth the money with the deals to park and stay.

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Helpful?
Thank paul672555
Karl_Emerick, General Manager at Crowne Plaza Felbridge, responded to this review

Thank you for taking the time to leave your review. I am very pleased to hear you enjoyed your stay with us. I am also very pleased to hear you enjoyed our Sunday Roast. I hope you had a lovely holiday and we look forward to welcoming you back again soon. Warm regards Karl Emerick General Manager

West Sussex, United Kingdom
Reviewed 1 week ago via mobile

This was the most disappointing dinner and evening out I can remember, on arrival we went to the bar and asked for some cocktails but they didn't do them not a good start, we went to our table in the restaurant which was very cold so we asked to move nearer the one small heater in the room, we asked...

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Helpful?
Thank alihamblett
Karl_Emerick, General Manager at Crowne Plaza Felbridge, responded to this review

Thank you for taking the time to leave your review. I am so sorry to read about your evening with us and I sincerely apologise for the experience you had. This is not usual practice for us and I will be taking all of your comments up with the team and thank you for bringing them to my attention. I...

Essex, United Kingdom
Reviewed 1 week ago via mobile

It's such a shame that I went to this hotel and spoilt my view of Crowne Plaza. I know they have only had it since December and there are lots of refurbishment activities going on, but the room I was given was obviously one of the old rooms. It was also dirty. As an IHG member I have visited many...

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Thank Debbie B
Karl_Emerick, General Manager at Crowne Plaza Felbridge, responded to this review

Dear Debbie Thank you for taking the time to leave your review and for you kind comments about breakfast and our refurbished areas. I am so sorry to hear about your bedroom and I sincerely apologise that it was not up to standard. I will be following this up with our teams to ensure this does not happen again. We...

Grantham, United Kingdom
Reviewed 1 week ago

This hotel at present is being refurbished, the refurbished rooms are excellent as is the refurbished bar and restaurant, staff very attentive and very helpful,did not use any of the spa facilities but it looks good, be aware there is no lift to the upper floors, enjoyed our stay for a few days and will visit again

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Helpful?
Thank Happas
Karl_Emerick, General Manager at Crowne Plaza Felbridge, responded to this review

Thank you for taking the time to leave your review. I am very pleased to hear you enjoyed your stay with us. Thank you for your kind comments about our staff and I am pleased to hear you liked our refurbished bedrooms, bar and restaurant. We look forward to welcoming you back again soon so you can see all the...

Brighton, United Kingdom
Reviewed 1 week ago

We arrived at 1pm and was told our room would be ready at 3pm which was fine and to be expected. We made our way to the lounge bar and ordered a hot chocolate and Irish coffee. The hot chocolate arrived quickly , after a while, they asked if I wanted cream in my Irish coffee, some time later they...

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Helpful?
Thank lipoon2015
Karl_Emerick, General Manager at Crowne Plaza Felbridge, responded to this review

Thank you for taking the time to leave your review. I am very sorry to hear about the problems you had with your hot chocolate in the bar and that your room wasn’t ready for you in time. I will be following your comments up with our team to ensure changes are made. I am pleased to hear you enjoyed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located less than 10 miles from Gatwick Airport, the newly refurbished Crowne Plaza Felbridge is a convenient base for business and leisure, within easy access of the M25 and M23. The location of this stylish hotel, makes an ideally placed meeting and conference destination. The Crowne Plaza Felbridge is the perfect location for training, seminars, product launches, annual conferences, boardroom meetings, interviews, teambuilding and brainstorming events as well as small exhibitions. All the meeting rooms offer everything you would expect from a luxurious and contemporary hotel. Whether you are travelling for business or pleasure, you will appreciate the excellent range of facilities at the Crowne Plaza Felbridge hotel, with its 116 bedrooms including accessible and family room availability and 8 purpose built meeting rooms. The hotel is conveniently located close to local attractions including the Bluebell Railway, Ashdown Forest, Tullys Farm, Lingfield Race Course, Chartwell House (home of Winston Churchill) and within 15 minutes of Gatwick Airport with direct links to London. It also boasts The Chakra Spa and Health Club which includes 5 treatment rooms, gym and leisure facilities. For eating and drinking, the Crowne Plaza Hotel restaurant, lounge and bar offer tempting international-style dishes - as well as some hearty British favourites. We offer 24-hour room service that will tingle your taste buds with locally sourced produce. With state-of-the-art AV systems, complimentary Wi-Fi throughout the hotel, free on-site parking, the luxurious Chakra Spa and Fitness Centre and delicious catering options, The Crowne Plaza Felbridge will be equipped to provide you with a seamless experience - setting you up for a productive stay. ... more   less 

Additional Information about Crowne Plaza Felbridge

Address: London Road, East Grinstead RH19 2BH, England (Formerly Felbridge Hotel and Spa)
Location: United Kingdom > England > West Sussex > East Grinstead
Price Range: $81 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Felbridge 4*
Number of rooms: 120
Reservation Options:
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Also Known As:
Felbridge Hotel East Grinstead
Felbridge East Grinstead
Crowne Plaza Felbridge East Grinstead, West Sussex, UK
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Felbridge staff and other travelers.
10 questions
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over a year ago
Glasgow, United Kingdom
Crawley, United Kingdom
9 months ago
London, United Kingdom
10 months ago

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Questions? Get answers from Crowne Plaza Felbridge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The newly refurbished rooms are excellent”
 of 5 bubbles Happas, 1 week ago | Read review
“Go somewhere else”
 of 5 bubbles davebrom11, Jan 7, 2017 | Read review
“Room 206 still quiet even next to the stairs in constant use.”
 of 5 bubbles nancynye94, Jan 6, 2017 | Read review
“ask for a room fairly near reception other wise it is a hike”
 of 5 bubbles T7416BXjudyl, Jan 4, 2017 | Read review
“Room 130 was lovely”
 of 5 bubbles penfoldjules, Jan 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question