We were on our way to a funeral and the staff made us very welcome. Room service was fast and delicious. Breakfast was excellent. The staff were very kind. The hotel is very attractive and our room was spacious and well decorated. The bathroom was very smart.
We needed a one night stay while importing a car through a nearby company. The hotel staff couldn’t have been more helpful and the room was a decent size. With breakfast included at the price we paid it was a fantastic deal. Davina welcomed us, recommended a take away Indian restaurant and provided cutlery and plates. She responded immediately to queries and our breakfast was brought to our room at the exact time we’d requested. All COVID regulations were adhered to throughout our stay.
I stayed one night at the YewTree lodge to pick up my daughter from Uni digs and bring her home. The hotel were brilliant. Check in was done via the internet so all I had to do was pick up my key. Breakfast was delivered to my room and I had a full breakfast menu to choose from. The room was very clean, bed was comfy and shower was good to. Price was great, it was a perfect experience
We have been regular visitors for over 15 years. Short Breaks and Weekly Lunches. Consistently,The Rooms and the Food have been excellent. But what makes us really feel comfortable is the welcoming and friendly atmosphere. Created by Sopha and the Whole Team,this makes us feel we are part of a caring and happy Family. We feel we can Relax and “Get away from it all”. Looking forward to this Hotel reopening. Thanks Again to Sopha and The Team🤗🤗
Put in a pet friendly room when have allergies and asthma, blood stained mattress topper, no hand wash, poor customer service and bad attitude, bribed with money to not put bad reviews,room dusty,cobwebs and carpet full of dog hair. Only solution was for them to hoover room not change us. When complained we just got excuses and and tried to justify the blood stain.. 1 of our group had to sleep on it due to another 1 of our group being took to hospital.. sofa bed in room was not able to sleep as it was broke and the girl being 5 stone even sunk through the bed mattress had no support so not fit for the sofa bed. manager tried to state only for a child yet she knew we was 4 adults staying and also I have kids there's no way they could of slept on that so mattress ended up on floor we didn't see the blood until the morning as after the traumatic experience we just wanted to chill out and the girl who slept on the matress just went straight to sleep. In the morning when packing and tidying up I noticed it and the girl ran to the toilet and threw up! We couldn't believe what we was seein look at picture does that really look like coffee to you? The manager seems to think so and we was like that is no way coffe.. if coffee was spilt then would of spreaded more ect! after trying to complain to customer service and spending nearly £500 for 2 nights there justification was £60 even knowing 1 member didn't even stay the 2 nights or no meals or breakfast as she was in hospital. Emails I recieved shown no remorse just stating because ambulance was called and a member of staff was talking on the phone telling them what was happening apparently thats good enough for being OK with the fact the girl is now having to get checked for hiv ect cause she's worried she could of caught something. Hair in beds as well. All in all spa great can not fault the massages ect best part and pool and jacuzzi. The room we was in and the customer service has now made us never to return! And still feel disgusted.…
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