I loved staying here. The waiters were fantastic and the food is outstanding. The rooms are a good standard too - they are big and spacious and will suit a family well for a good night's sleep. It's a great place to stay and you will enjoy it loads.
I booked a 2 night stay 'exclusive offer' as advertised in the Daily Telegraph. This was advertised as £185 per person, but when I tried to book this I was informed that only Prestige rooms were available at £225 per person. This I accepted, but was surprised to find several non-prestige rooms unoccupied in the hotel once we took up residence. The 'glass of bubbly' supposedly included never offered or appeared. The 'Prestige' room we were given had numerous faults including stains on net curtains; stain on a window ledge; dirt on the window frames; rusty window latches, raised and separating flooring in the en-suite; lost grouting from wall tiles; lost paint from the door frame,; no cap on the hot water tap; dirt and mould around the bath; stains and disrupted surface to the base of a draw; and a chunk out of one of the picture frames. Not one of which you would expect to find in a 4 star hotel. The food quality at Dinner was adequate, but breakfast on both days was tasteless and inedible; the fruit juice grossly watered down, and overall was the worst breakfast by some margin that I have ever been served up in any hotel. I wrote a letter of complaint to the Director explain the shortcomings, and received a reply from the hotel manager. He had obviously failed to do his homework as this was inaccurate, paltry excuses made, but innumerable points I raised ignored and left unaddressed. There is a photograph in the lobby of the front of the hotel in 1977. This has AA and RAC plaques indicating a 2 Start hotel, which is a more accurate assessment of it in its current condition and service provided. The Lake District Hotels Ltd have 6 hotels, five of which are reported 'Luxury 4 Star' according to their website. If the other hotels are a reflection of the standards at the Borrowdale Hotel. I shall be avoiding these in the future. Poor hotel, poor service, poor response to guests.…
The hotel is in a great location and there are some fabulous restaurants and tea rooms around. Our first room (standard) was very loud and very small, luckily we were able to get upgraded and our new room was a much better size and we weren’t disturbed by anyone. The staff were all fantastic, breakfast was very good. Wine and the bar were nice. The evening meals were popular although we never tried it.
I had the misfortune to get a flat tyre while passing this hotel. When I asked for help the manger of the hotel spent most of his busy evening trying to help me, when he did all he could but couldn't fix the problem, he called a trusted, local tradesman to help. Meanwhile he gave my, somewhat alarmed, family tea and hospitality in the beautiful lounge of this historic hotel. The hotel was nearly as fantastic as his staff and him but that would takesome doing. I would like to say a big thank you to all of the staff at the Borrowdale
I had a minor vehicle accident just near the borrow Dale Hotel, and had zero signal,I had my little boy with me 4yrs old, I asked them for help and they couldn't have been any more kind and helpful mainly (Kim) we had to wait for four hours for recovery help and we were allowed to sit in the warm bar area, where we ordered food which was lovely. But again I just want to thank you for the help in that bad situation we found ourselves in especially Kim she has amazing customer care, fair play.