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Macdonald Portal Hotel, Golf and Spa

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Cobblers Cross Lane, Tarporley CW6 0DJ England
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Traveler (545)
Dining (40)
Room & Suite (36)

About

#3 of 4 hotels in Tarporley
Location
4.4
Cleanliness
4.3
Service
3.6
Value
3.7
GreenLeaders Silver level
Portal Hotel is perfectly located in Tarporley within the heart of the Cheshire countryside, yet with easy access to the main motorways and surrounding towns. The four-star luxury hotel is one of the finest hotels in Cheshire, where the stunning scenery is coupled with first class service to make for a perfect break. A venue for all occasions, the hotel offers 85 luxury bedrooms. Surrounded by idyllic countryside, you’ll never tire of things to do during your stay. For the indulgent types, your stay wouldn't be complete without a visit to the spa, as we’re one of the best hotels with a spa in Cheshire. Portal offers a state-of-the-art Health, Fitness and Beauty Spa which includes an 18 metre swimming pool, advanced Life Fitness equipment and a thermal suite with rock sauna, aroma steam room, ice room and sauna. And if golf is your game, Portal is one of the best golf hotels in Chester. We offer a combination of three magnificent golf courses to choose from. If you want to explore further afield during your stay, we are located a short drive from the Peak District where you can find some of the most magnificent scenery England has to offer, and less than 30 miles from both Liverpool and Manchester. Our stylish, flexible meeting rooms and stunning location, make Portal the perfect meeting venue in Cheshire. We’re very accessible to reach with easy access to nearby motorways and towns, and offer beautiful landscaped gardens and plenty of grounds for your event. Our team will provide an environment and dedicated events team to help you hit all of your meeting objectives. The food in our award-winning restaurant is deliciously decadent. From our award-winning breakfast to our evening service, you can indulge in delicious dishes, whilst you take in the views across the Cheshire plains. Not only do we have complimentary Wi-Fi, parking and a state of the art gym, but we’re also one of the only luxury hotels in Cheshire which is pet friendly, so you can bring your dog with you too!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Seating area
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English, French, Latvian

Location

45Car recommended
Grade: 45 out of 100
14Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
2712Reviews25Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Darnhall Primary wrote a review Yesterday
Winsford, United Kingdom1 contribution
For the second time this month we have hired a meeting room for important interviews. The refreshments and lunch have been lovely. On the first visit Megan looked after us very well. Thank you to Chrissie for sorting our bookings and accommodating our requests. We will be booking again for May. Reasonably priced. The only issue we had on one visit was the laptop connection to screen but we were given a discount.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zara G wrote a review Mar 20
1 contribution
This is a review for the Spa only. My husband booked an Elemis hot stone massage for me on Mothers Day and it was the best massage I’ve ever had. Rebecca was absolutely fantastic, she used the right level of pressure and I was instantly relaxed. The atmosphere was very zen and the products smelled amazing. I’ll definitely be booking another treatment with Rebecca.
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office, Guest Services / Front Office at Macdonald Portal Hotel, Golf and Spa
Responded yesterday
Hi 78zarag, many thnaks for the great review we are so pleased you enjoyed the spa experience and Rebecca is a great masseuse I personally like the relaxation room after the treatment we hope to see you again soon kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sarahbW4713LH wrote a review Mar 19
Crewe, United Kingdom35 contributions8 helpful votes
Food was lovely, service good for both our evening meal & breakfast. Room was lovely & spacious but then we did upgrade to a deluxe double double (two double beds in the room) Pool area is massively lacking enough loungers or chairs, paint flaking off the ceiling & no jacuzzi? Pool is very shallow, this area is the main reason I gave a lower score, as it really needs some work/updating. Staff at the hotel are all friendly. Spa area could do with a few more rooms to relax in, as get quite busy at times & find it very unusual that there’s no water available in the relaxation room? Other spas I’ve been, they give you a glass of water & tell you to drink plenty but not here & no water available in the room you are to relax in? Overall good for the package price but little things let it down
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Book an upgrade
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office, Guest Services / Front Office at Macdonald Portal Hotel, Golf and Spa
Responded 2 days ago
Hi sarahbW4713LH, many thanks for the kind review and feedback we are happy you enjoyed the eperience and many thanks for the feedback which will be shared with the teams we hope to see you again soon kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CheshireHB wrote a review Mar 19
Chester, United Kingdom1 contribution
It has been a couple of years since I last visited when I frequented the excellent selection of golf courses. However, I was visiting for a wedding this weekend and on Friday evening my wife and I enjoyed an evening of drinks in the bar. The service from a young girl named Annabel was simply brilliant. She was working so hard all night and singlehandedly ran the bar, and for someone so young, I thought she coped exceptionally well - this made our evening very pleasant. At one point she had an issue with the Peroni pump and explained to us there would be a short delay on our drinks and took swift action to get things back up and running. Great communication and such a friendly and welcoming host. As we live somewhat close, we shall definitely be returning in the near future and cannot wait for my golfing season to commence. Thank you.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Excellent selection of cocktails and service was great which really rounds off a visit.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office, Guest Services / Front Office at Macdonald Portal Hotel, Golf and Spa
Responded 2 days ago
Hi haydybax91, many thanks for the great review Annabelle is one our shining stars and one for the future we are so happy you enjoyed the experience and hope to see you again soon kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kev B wrote a review Mar 19
2 contributions1 helpful vote
What a fabulous day with family and friends. For the past several months the team led by our Wedding Coordinator (Chrissie) have supported us amazingly, culminating in a perfect day. The whole event was delivered with professionalism alongside a respect of our wishes. The team worked tirelessly to ensure our day went without a hitch, we will be forever grateful for ensuring that the day will be etched in our memories forever.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office, Guest Services / Front Office at Macdonald Portal Hotel, Golf and Spa
Responded 2 days ago
Hi Kev, we are so happy we could be a part of your special day and it was a great team effort from our side and yours It was a lovely day with great people and all had a great time the singing waiters were a great touch!! we will see you for the anniversary! take and many thnaks for the great review the team at Portal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
karengolledge wrote a review Mar 18
Cardiff, United Kingdom16 contributions2 helpful votes
What a fabulous weekend we are currently having at this beautiful hotel. Rooms and staff are just fabulous. I need to nominate one of your bartenders Annabelle who is just amazing. She is so kind attentive and nothing is too much trouble. Made THE most amazing strawberry daquiri ive ever had. She is a fabulous asset to your team.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office, Guest Services / Front Office at Macdonald Portal Hotel, Golf and Spa
Responded 3 days ago
Hi Aren, many thnaks for the super review, Annabelle is a super asset to the team and she does love a cocktail! All the team will be made aware of the review and the kind words enjoy the rest of the stay kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam H wrote a review Mar 18
Biddulph, United Kingdom49 contributions39 helpful votes
This has the potential of being such a lovely hotel due to its surroundings and scenery however it is let down massively. I wasn’t going to post a review as I emailed feedback to head office following our stay to give them the opportunity to respond however they didn’t even acknowledge the issues so here goes This hotel is located close to the village of Tarporley which has a few bars and restaurants. You can walk to it but the road when dark is not for everyone. When we arrived at 3:00 to check in, there wasn’t anybody on reception at all which I thought was poor given 3:00pm is check in time. After waiting 3-4 minutes, someone finally arrived. The staff were pleasant enough. We asked about a taxi to Tarporley and were given a list of 6 numbers which was great. When we got to our room, at 5:00pm we couldn’t get a phone signal so I rang reception and asked if they could book a taxi for 6:45 as we had booked a table at a pub for 7. We were told no problem. At 6:30, we went down to get a drink at a bar. Again, no staff on the bar so we had to wait a few minutes. Staff member flippantly commented we didn’t have to wait long. Once we had drinks, I checked with reception that the taxi was booked to which I was told he hadn’t even bothered to to ring one. He said he was going to do it now. After another 5 minutes I asked if he had any luck and he just replied no. So, we had to drive down and leave the car in the village. The following morning, we went down for breakfast at about 9:30. The restaurant was quite quiet and again, no staff member greeting. When someone arrived, she apologised and said they’d been extremely busy. Breakfast was a shambles overall. Every single table in the whole restaurant was dirty with not one single table being cleared after use. It was awful. I assumed they didn’t have enough staff however more and more were arriving but the organisation and lack of understanding to their roles and responsibilities was plain to see. Staff were going to one table, clearing a mug and leaving everything else. They’d then go to another table and do the same. The breakfast items were slow to be restocked. The whole experience was really poor. On top of this, the price of drinks at the bar was extortionate. We had a beer and a gin and tonic and paid £25! We had stayed at the Lowry in Manchester the previous week and paid £17. The swimming pool also looks nothing like the images, it has the feel of leisure centre vibes and is not relaxing in the slightest. All in all I would never stay here again which is a shame given the picturesque setting. On a positive, the room was nice, we had a suite with a balcony. Macdonald head office ring you before you arrive to try and upsell rooms and experiences, what they need to focus and concentrate on is service.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office, Guest Services / Front Office at Macdonald Portal Hotel, Golf and Spa
Responded 3 days ago
Hi Adam H, many thanks for the review Its pleasing to know you were happy with the room and surroundinga as they are beautiful We are a very busy hotel with weddings, functions, golf and spa facilities and we try to organise the restaurant through asking guests to book meal times however not all guests adhere to the times they booked and that then compounds the meal time. We strive to give constant high quality standards and service and we apologise for not meeting your expectations on this iccassion. Once again, many thanks for the review kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ellie e wrote a review Mar 17
2 contributions
Had an amazing weekend away for my Uncle’s wedding, we were served by Annabelle at the bar and she was so friendly and attentive went above and beyond for us ❤️ such qn amazing hotel and staff are amazing, beautiful atmosphere and you feel right at home x
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office, Guest Services / Front Office at Macdonald Portal Hotel, Golf and Spa
Responded 4 days ago
Hi Elliee691, Many thanks for the great review Wea re proud of the work we are doing here at Portal and we are training our teams and striving to get it right on a daily basis and we are so happy you enjoyed the experience with us. Annabelle is one of our new shining lights and is making a difference in the bar and towards the guest experinece in general. Many thnaks again for the review and we hope to see you again soon kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cathryn-jayne g wrote a review Mar 13
Winsford, United Kingdom2 contributions
+1
The pool and the spa facilities were good but everything else was horrible. My massage started out good -good pressure but the masseuse didn't listen to me when I asked her to focus on shoulders and neck instead spent more time on lower back, which is now bruised. Then she got softer and softer so my firm massage ended up more like a soft caress and she felt knots in the shoulders but didn't work them so it wasn't very good at all. Especially not for a deep tissue massage. Then we move on to a vegetarian afternoon tea, booked way in advance. Moved without telling us!! Then we had to wait for half hour for it to come. It only had one cup of coffee with it. Tiny terrible sandwiches on stale bread with ROTTEN cucumbers. Tiny portions of cake one with a finger hole in it and stale éclair. Overall a terrible experience, would not recommend and will definitely be putting a review.
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Not sure what it is like to stay at but the spa days are not worth it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office, Guest Services / Front Office at Macdonald Portal Hotel, Golf and Spa
Responded 1 week ago
Hi cathryn-jayne g, many thanks for the review I have spoken with all departments concerned and I have been assured that changes have been made where and when needed. We had several afternoon teas on the day in question all without the above issues. All our professional masseuses are open to take direction from the client and all clients are free to discuss concerns on the day. Apologies for not meeting your expectations on the day and we are happy to recieve you again to allow you to experience the improvements. kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lucy Z wrote a review Mar 13
6 contributions1 helpful vote
We had a spa break here and had a lovely time. Our massages were both very nice, but slightly limited leisure facilities - no jacuzzi. Room was very clean but quite dated. Staff friendly. Nice breakfast. Location and setting are brilliant. Only real complaint is that the drinks at the bar are very expensive. We paid over £14 for 2 pints.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office, Guest Services / Front Office at Macdonald Portal Hotel, Golf and Spa
Responded 1 week ago
Hi 982lucyz, many thanks ofr the super review we are very pleased to hear you enjoyed ur spa experience apologies for not quite meeting your expectations on this occassion we will review your comments with the team and feed back to our head office once again, many thanks for the review and we do hope to see you again soon kind reagrds
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$89 - $172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
macdonald portal hotel, golf hotel tarporley, macdonald portal tarporley
LOCATION
United KingdomEnglandCheshireTarporley
NUMBER OF ROOMS
85
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MACDONALD PORTAL HOTEL, GOLF AND SPA $148 ($̶1̶6̶5̶) - Updated 2023 Prices & Reviews - Tarporley, Cheshire, UK

Frequently Asked Questions about Macdonald Portal Hotel, Golf and Spa
What are some of the property amenities at Macdonald Portal Hotel, Golf and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Macdonald Portal Hotel, Golf and Spa?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Macdonald Portal Hotel, Golf and Spa?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Macdonald Portal Hotel, Golf and Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Macdonald Portal Hotel, Golf and Spa?
Conveniently located restaurants include The Coast, Little Tap, and Latte' Da.
Are there opportunities to exercise at Macdonald Portal Hotel, Golf and Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Macdonald Portal Hotel, Golf and Spa located near the city center?
Yes, it is 0.6 miles away from the center of Tarporley.
Are any cleaning services offered at Macdonald Portal Hotel, Golf and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Macdonald Portal Hotel, Golf and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Macdonald Portal Hotel, Golf and Spa?
The staff speaks multiple languages, including English, French, and Latvian.
Are there any historical sites close to Macdonald Portal Hotel, Golf and Spa?
Many travelers enjoy visiting Bunbury Mill (3.1 miles) and Beeston Castle (3.1 miles).