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Macdonald Portal Hotel, Golf and Spa

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Cobblers Cross Lane, Tarporley CW6 0DJ England
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Traveler (482)
Dining (44)
Room & Suite (36)

About

#3 of 4 in Tarporley
Location
4.4
Cleanliness
4.3
Service
3.6
Value
3.7
GreenLeaders Silver level
Portal Hotel is perfectly located in Tarporley within the heart of the Cheshire countryside, yet with easy access to the main motorways and surrounding towns. The four-star luxury hotel is one of the finest hotels in Cheshire, where the stunning scenery is coupled with first class service to make for a perfect break. A venue for all occasions, the hotel offers 85 luxury bedrooms. Surrounded by idyllic countryside, you’ll never tire of things to do during your stay. For the indulgent types, your stay wouldn't be complete without a visit to the spa, as we’re one of the best hotels with a spa in Cheshire. Portal offers a state-of-the-art Health, Fitness and Beauty Spa which includes an 18 metre swimming pool, advanced Life Fitness equipment and a thermal suite with rock sauna, aroma steam room, ice room and sauna. And if golf is your game, Portal is one of the best golf hotels in Chester. We offer a combination of three magnificent golf courses to choose from. If you want to explore further afield during your stay, we are located a short drive from the Peak District where you can find some of the most magnificent scenery England has to offer, and less than 30 miles from both Liverpool and Manchester. Our stylish, flexible meeting rooms and stunning location, make Portal the perfect meeting venue in Cheshire. We’re very accessible to reach with easy access to nearby motorways and towns, and offer beautiful landscaped gardens and plenty of grounds for your event. Our team will provide an environment and dedicated events team to help you hit all of your meeting objectives. The food in our award-winning restaurant is deliciously decadent. From our award-winning breakfast to our evening service, you can indulge in delicious dishes, whilst you take in the views across the Cheshire plains. Not only do we have complimentary Wi-Fi, parking and a state of the art gym, but we’re also one of the only luxury hotels in Cheshire which is pet friendly, so you can bring your dog with you too!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Desk
Interconnected rooms available
Room service
Safe
Coffee / tea maker
Flatscreen TV
Walk-in shower
Seating area
VIP room facilities
Wardrobe / closet
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, French, Latvian
2528Reviews24Q+A100Room tips
Traveler rating
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Belinda D wrote a review Yesterday
1 contribution
Stayed with a group of ladies for 3 rounds of golf at Portal. The hotel was good with a nice clean room however we waited nearly an hour for our food! We preferred the Premier course as the championship was a bit long for us but both courses were in very good condition! We had some confusion with our tee times and buggies however Simon and Jordan from the golf shop were excellent in sorting it out for us so we could play earlier and everyone in our group could have a buggy. In all a very pleasant stay with tremendous staff.
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Date of stay: June 2022Trip type: Traveled
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Markham wrote a review Yesterday
13 contributions4 helpful votes
It's alright unless you want a drink of Peroni, or IPA, or Becks, or Guinness, or don't want to walk 300 yards to the other side of the hotel where you're eating to the "only functional bar". Very very poor service!!
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Date of stay: June 2022Trip type: Traveled
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Sharon H wrote a review Yesterday
Manchester, England, United Kingdom23 contributions41 helpful votes
Stayed overnight for a spa night including bed, breakfast, meal and back massage. Set in lovely grounds with a golf course. Nice big room with large bed, lovely and clean with fridge, tea, coffee and biscuits. Hotel reception staff were friendly and professional. Pool area and changing rooms nice. Spa staff and environment was lovely and had a lovely back massage. Restaurant staff also friendly and professional and although we had £25 per person towards food, the meals are quite expensive for tasty but not extra special meals. There was a large golfing group who were quite loud and used bad language but this was no fault of the staff and hotel. Bar area not staffed well considering a few large groups of golfers so wait for drinks was quite lengthy but again no fault of the bar staff who were doing their best and run off their feet. The positives outweighed the few negatives. Every member of staff worked really hard and were both friendly and professional
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Date of stay: June 2022Trip type: Traveled
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Taylor F wrote a review Yesterday
London, United Kingdom1 contribution
My husband and I were in the area recently for our honeymoon and decided to book in for golf at your beautiful location. We were amazed by the service we received at the pro shop from Jay. He helped keep our day flowing perfectly. He took care of organizing all the amenities needed! He was even nice enough to hold our champagne we had brought in their fridge, and then delivered it to us on the 14th tee along with some chocolates! He really made our day special, thanks again!
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Date of stay: June 2022Trip type: Traveled
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Robert S wrote a review Yesterday
1 contribution
Back from a golfing stay with friends. Reception staff were very helpful and friendly and knew of all the various reservations for golf and dinner. There was a general feeling that the hotel was understaffed but Millie, Jack and Ellie in the restaurant deserve a special mention for their friendly and excellent service so too does Morgan in the bar, who despite being short of several key products managed deliver suitable replacements. Seeing some of the negative comments posted is surprising. For me the 4 star rating for the hotel is justified as is a 5 star rating for those members of staff named above.
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Date of stay: June 2022
Location
Service
Sleep Quality
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NicoleMilligan wrote a review Jun 25
2 contributions
If you’re a local resident and book a treatment (every now and then) you’re guaranteed to get it moved or cancelled. After the 4th time of being moved because there was an “issue” - really? I’ve had other staff members explain that it’s about the diary and how they schedule it, to then be given an absolute story is pretty poor to say the least. I will never use the spa ever again, I would rather drive to the Mere then 5 minutes up the road. Utterly disappointing especially for a birthday voucher which has been moved twice - by the spa! In 2 weeks. Never again.
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Date of stay: June 2022Trip type: Traveled
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J Paul J wrote a review Jun 25
1 contribution
Big shout out to Jordan and Jaz who very kindly sorted our transfer from the hotel up to the Premier Course at lunchtime on Thursday - service above and beyond. Well done. Left a few shots out there …!!
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Date of stay: June 2022Trip type: Traveled
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Response from Jan Coskun, General Manager at Macdonald Portal Hotel, Golf and Spa
Responded yesterday
Many thanks for taking the time to pass on your feedback from your Golf Days. We will be delighted to pass on your thanks to Jordan & Jaz. We hope to welcome you back soon to the Macdonald Portal Hotel.
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Bronovo wrote a review Jun 25
4 contributions1 helpful vote
If you are a keen golfer, but are a bit down on your uppers at the moment, fear not. Play golf at the Championship Course. Tell the pro shop there are three of you but you want to be able to play with only one set of clubs between you. No problem. Don’t worry about the frustration and resentment of holding up those members playing behind you. Rich moaning wingers - that’ll teach em.
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Date of stay: April 2022
1 Helpful vote
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Iain S wrote a review Jun 24
58 contributions15 helpful votes
Overall just a real shame and a place where they clearly just don't pay to employ enough staff. The bar service was a shambles with huge numbers of people trying to be served by a single bar person. We were then forced to sit down for large group meals without being able to order drinks from the table and being forced to wait huge amounts of time by which point your food was cold!! I think the staff they had on were all actually really good and were trying to do the best they could in a tough situation but clearly management were at fault and there were just far fewer people than were needed. The room itself was nice enough until I got in the shower and realised the shower head was broken and just leaked water out of the side so regardless of the setting just fell down in a big central clump of water. We were here to play golf and the courses were ok but not amazingly - the whole complex has the possibility of being really something special but they clearly just don't want to spend the money on green keeping staff to make it that and it was distinctly rough around the edges with really tatty tee boxes and fairways and only average greens. The food itself when we got it was ok - nothing special but squally not terrible just big standard pub grub - however beware the extra supplement for the steak if you get a package deal as they don't make that obvious and it's hugely not worth it for a very mediocre steak! Overall would avoid and all of us definitely won't be coming back
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Date of stay: June 2022Trip type: Traveled
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Response from Jan Coskun, General Manager at Macdonald Portal Hotel, Golf and Spa
Responded 3 days ago
Many thanks for taking the time to detail your feedback from your stay and we are sorry it didn't meet your expectations. We will ensure the notes regarding staffing, golf and food are passed on to each team and the improvement team. We will also raise the shower head being broken with the house keeping team Thank you again for taking the time to pass on your feedback and hopefully we can accommodate you in the future to show our improvements
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Frank K wrote a review Jun 23
1 contribution
A great venue set in the Cheshire countryside with fantastic views and with a choice of three courses to play, We chose the Championship Course and the Premier Course. The hotel has many first class facilities including a spa with swimming pool, bar and dinning room. The staff in the hotel were very welcoming, professional and engaging. There were four employees who went the extra mile in making our stay special. They are: Ellis Jack Morgan and Davina. We used the bar and tried the lunch menu as well as using the main restaurant for dinner and breakfast. I would strongly recommend the hotel for a midweek or weekend break.
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Date of stay: June 2022
Value
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Sleep Quality
Room Tip: Trust the staff recommendation
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Response from Jan Coskun, General Manager at Macdonald Portal Hotel, Golf and Spa
Responded 3 days ago
Many thanks for taking the time to pass on your feedback from your Golf Experience! We are so pleased to hear you had a wonderful time on the Championship and Premier Courses. We are glad you enjoyed the magnificent countryside and views we very fortunately have surrounding us, along with the facilities in the spa and restaurant. We will be delighted to pass on your thanks to Ellis, Jack, Morgan and Davina We hope to welcome you back soon to Macdonald Portal
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PRICE RANGE
$147 - $292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
macdonald portal hotel, golf hotel tarporley, macdonald portal tarporley
LOCATION
United KingdomEnglandCheshireTarporley
NUMBER OF ROOMS
85
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Frequently Asked Questions about Macdonald Portal Hotel, Golf and Spa
What are some of the property amenities at Macdonald Portal Hotel, Golf and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Macdonald Portal Hotel, Golf and Spa?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Macdonald Portal Hotel, Golf and Spa?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Macdonald Portal Hotel, Golf and Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Macdonald Portal Hotel, Golf and Spa?
Conveniently located restaurants include The Coast, Little Tap, and Latte' Da.
Are there opportunities to exercise at Macdonald Portal Hotel, Golf and Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Macdonald Portal Hotel, Golf and Spa located near the city center?
Yes, it is 0.6 miles away from the center of Tarporley.
Are any cleaning services offered at Macdonald Portal Hotel, Golf and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Macdonald Portal Hotel, Golf and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Macdonald Portal Hotel, Golf and Spa?
The staff speaks multiple languages, including English, French, and Latvian.
Are there any historical sites close to Macdonald Portal Hotel, Golf and Spa?
Many travelers enjoy visiting Bunbury Mill (3.1 miles) and Beeston Castle (3.1 miles).