Second visit at Peckforton Castle for a Birthday celebration (following a brilliant first-time visit), completely let down on this occasion and our first experience was not relived. Our initial room 104 had a strong smell of damp with flaking ceilings, mold around the window in the bathroom and felt generally untidy and an unpleasant room to spend the evening in. Raising our issue to reception we were then moved to room 402. My partner had recently fractured his spine and this room was a fair walk away, but given the need for a clean room we accepted the alternative room. First impressions of room 402, much better than 104. However, after settling in, we then noticed the bath was missing a plug. We again, raised the issue with reception and a kind lady did offer help to fix the issue (thank you for your help, and the amount of steps you must have taken to try and resolve this, your generosity was appreciated!). This involved trying to source several plugs around the hotel, of which, none fitted. We then moved rooms again to 401, and at this point it was 6.30pm. With a dinner reservation booked for 7.30pm we had no time to relax, and enjoy the late afternoon in our hotel so immediately had to start getting ready for our reservation. We then noticed the room didn’t lock from the outside, and had to raise this issue with reception once again. Receptionist did something on the computer to make the locking system work on the door. Walked all the way back to room 402, and the door still wouldn’t lock, annoying!! Back to reception, and got a manual key to lock the door. Issue, after issue. By way of acknowledgement of the inconvenience, receptionist offered a late checkout. However, I decline due to having to be elsewhere in the morning after breakfast; plus it didn’t really feel like a late check out put things right for the amount of issues we had faced. Dinner was enjoyable, we both ordered a rib-eye steak. We then had some drinks in the wine cellar but had to wait for the barman to finish watching TV on his phone prior to getting served, not ideal. Overall, a really disappointing stay. Unfortunately, both let down on this occasion.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.