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Rookery Hall Hotel & Spa

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Main Road Worleston, Nantwich CW5 6DQ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (680)
Room & Suite (153)
Dining (61)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Rookery Hall Hotel & Spa
Updated 07/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 6 hotels in Nantwich
Location
Cleanliness
Service
Value
Travelers' Choice
Built in 1816, Rookery Hall Hotel and Spa is a four AA red star, Grade II Georgian Hall situated close to Nantwich in Cheshire. Part of the Hand Picked Hotel collection Rookery Hall is set in 38 acres of private gardens and grounds offering a selection of 70 well-appointed bedrooms and suites, extensive meeting and event facilities, a Health Club & Spa and a 2 AA Rosette Restaurant. The Health Club and Spa is set adjacent to the main hotel and offers a variety of luxurious treatments with seven treatment rooms, manicure and pedicure suite, Rasul mud therapy chamber, waterwall sensory relaxation room, glass roofed 17 metre indoor swimming pool, fully-equipped gym, fitness studio and a Cafe Bar. Rookery Hall's spa is recognised as one of the top residential spas in the country and offers a full range of spa treatments by expert therapists using the Elemis product house. Rookery Hall Hotel and Spa was initially awarded 4 AA red stars in 2013 and has retained these for 2014 and 2015. The hotel was also awarded Hotel Restaurant of the Year 2014 at the Nantwich Food Festival and Solo Spa of the year 2014 at the Good Spa Guide Awards. Conveniently located 15 minutes away from the M6, Rookery Hall is within easy reach of Chester and Manchester and the medieval town of Nantwich, just 5 minutes away. Crewe station which connects via high-speed train to London and Manchester is also just a short drive away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Board games / puzzles
Taxi service
Business Center with Internet Access
Electric vehicle charging station
Parking
Wifi
Indoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Concierge
Newspaper
Non-smoking hotel
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Additional bathroom
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English
2276Reviews27Q+A100Room tips
Traveler rating
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Popular mentions
Margaret O wrote a review Jul 2021
Market Deeping, United Kingdom119 contributions64 helpful votes
Having paid £300 a night in advance for room(suite) and breakfast for my husband and myself I expected a high standard of accommodation, food and especially service. Unfortunately, we were bitterly disappointed by all three. The room had a musty smell. The windows were shut because of the air conditioning but it really needed some fresh air. Only 4 hangers in a tiny cubicle. Cracked washbasin. First breakfast we waited over an hour for service. One waitress offered to clear our table as she thought we had been there so long we had finished. I ordered the haddock with poached egg. When it arrived on a large plate, all I saw was the egg. However, when I moved this I found the tiny piece of haddock underneath. Still, we made up for the lack of food on the plate by eating the cold rubbery toast. Dinner was a disaster. We sat in the bar area on our own and ordered a drink. It took over half an hour before it arrived. We then went outside to eat as it was a hot evening. We ordered another drink and a carafe of iced water. The food arrived an hour later and the wine and warm water arrived after we finished our meal. My plate also contained a hair. I would normally have sent it back but couldn't face another long wait. The next evening was even worse. They have a bar menu and a restaurant menu. As we were outside we were given both to look at. I ordered from the bar menu and my husband from the restaurant menu Told "No. You both have to order from the same menu" After much "discussion" I ordered from the restaurant menu. However, after an hour an a half and a drink, I was totally "past" waiting and left to go back to my room totally upset for a spoiled evening. My husband spoke to the manager who apologised and discounted the food and drink. However, this did not go any way to salvaging what should have been a lovely break, the first since lockdown. Never again.
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Date of stay: July 2021
Value
Service
Sleep Quality
1 Helpful vote
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Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded yesterday
Dear Margaret O Thank you for taking the time to leave a review and for your feedback. I did meet your husband, discussed the detail with him and apologised for not delivering the experience that you both expected. I also arranged a return stay with my compliments as clearly there were some issues throughout your stay. I do hope you both take me up on that offer. I apologise again and I hope to see you back at Rookery Hall at some point in the near future. Kind Regards Tim Tim O'Sullivan General Manager
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debbie b wrote a review Jul 2021
2 contributions2 helpful votes
Really clean, staff friendly. Food delicious, service excellent, well done Team. Had a lovely one night break, stayed in executive room which is worth paying the extra for.,tv in bathroom! Fresh milk to make Tea. Receptionist very welcoming. Bottle of iced water on reception for guests. Little touches that add a lot to your stay. Enjoyed the pool, all really clean. Food delicious, sat on terrace overlooking the garden. Would be nice if offered more cocktails. Cant wait to return.
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Date of stay: July 2021
Value
Cleanliness
Service
Room Tip: Executive room fab
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Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded yesterday
Thank you for your feedback and for taking the time to leave a review. I'm really pleased you enjoyed your experience and we can't wait to see you back here again very soon! Thank you again, I'll have the cocktails ready when you next visit! Kind Regards Tim Tim O'Sullivan General Manager
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Alex R wrote a review Jul 2021
6 contributions4 helpful votes
The spa is incredible; both the quality of all the facilities and the services provided by all the staff there. Had a 55-minute treat by Sarah who is so professional and did an amazing treatment. Treatment was followed by afternoon tea which was to such a high standard and again came with great customer service. As for the hotel, there's not a single suggestion I could make to improve it, it's absolutely beautiful and every single staff member we came into contact with was so friendly and helpful. They knew it was a birthday and we had a handwritten birthday card and chocolates in the hotel room waiting, such a nice little extra. The rooms are done to a very high standard and have lovely views too. Unfortunately, the restaurant did let it down, massively long waiting times between each course. We had been sat down for over an hour and a half before we got our mains. There was a large school prom on that night so I'm not sure if maybe there were staffing issues trying to cover everything. Unfortunately the prices don't match the quality we received. I'm not a steak expert but I asked for my steak medium and it came very very well done and had clearly been left for a while as it wasn't hot at all which is a little disappointing. £6 for 3 very small pieces of bread was also a bit steep. The front of the house staff team that night were quite young and every single one of them was so professional and fantastic at their jobs, definitely a credit to the hotel. Just a shame that the kitchen side really lets it down. I cannot recommend the hotel and the spa enough, you will not be disappointed at all, it's incredible, but I would suggest eating out instead of the restaurant.
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Date of stay: July 2021
Location
Cleanliness
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Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded yesterday
Thank you for your feedback and for taking the time to leave a review. I'm really pleased to read that overall you enjoyed your experience with us and your time with Sarah and all the team was a positive one. I'm very sorry that we did not get everything right in the restaurant with the speed of service and the quality of the food. I have discussed these issues with the Restaurant Manager and Head Chef, and we are working hard to ensure we get things right moving forward. Thank you again for your feedback, I do appreciate it and I do hope I see you back at Rookery Hall again in the future. Kind Regards Tim Tim O'Sullivan General Manager
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DiscoverTheWorld8 wrote a review Jul 2021
Manchester, United Kingdom4 contributions1 helpful vote
Had the perfect mother and daughter spa day at rookery hall today. We had the half day afternoon tea spa day and now feel so relaxed. Our therapists Emma and Kelly were very professional and really talented at our massage and facial - one of the best massages I have had. The afternoon tea had a great cake selection - we couldn’t finish them all so we were given a take away box which was kept in a cold room for us. Just an example of the little details they thought of. Additionally (due to Covid, I assume) we had our own changing room which made us feel very special!
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Date of stay: July 2021Trip type: Traveled with family
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Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded yesterday
Dear Chloe M Thank you for your feedback and for taking the time to leave a review. I am really pleased to read you enjoyed your Spa experience with us. I will ensure I pass your feedback to Emma & Kelly, it will make their day! Thank you again and I hope to see you back again very soon. Kind Regards Tim Tim O'Sullivan General Manager
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thealrightmon wrote a review Jul 2021
Shrewsbury, United Kingdom12 contributions7 helpful votes
My wife and I stayed in a suite for the first weekend in July and were looking forward to this, given that it was our first stay in a hotel since February 2020 due to the COVID pandemic. The hotel itself is a beautiful building set within lovely grounds in the Cheshire countryside. As soon as you arrive the quietness and luxury feel encourages you to do nothing other than relax. Check-in was straight forward, as you would expect and the receptionist showed us to our room, all in a very COVID secure manner. The room itself, whilst missing a few items (like the coffee table), was exactly what we had expected. It had a luxury feel and was spotlessly clean. Given the above, one may wonder how a poor rating was awarded to Rookery Hall and unfortunately this is purely down to the service, or lack of, within the restaurant and bar area. The issues we encountered were as follows: - After checking in, we decided to drop our bags and head for a drink on the patio before returning to our room to get ready for dinner. This was around 18:15, the hotel was not overly busy and there were only a few other tables occupied both inside and out. There were at least 4 members of staff hovering at the bar and waiting on. After 30 minutes of waiting, I followed another guest's cue and went inside to see if it would be possible to order a drink. After a further 20 minute wait I had to go back in to check where the drink was. When it did arrive my drink was fine, however my wife's Aperol Spritz was instead half a pint of neat Aperol over ice so had to be returned. - Having prebooked the tasting menu some three weeks prior to our stay, we were seated and then advised that they would have to check whether we could have the tasting menu as you need to book this in advance. When I queried this, they checked and advised that we were in fact ok to have the tasting menu. We then ordered wine, which arrived after the first course and was the wrong bottle. - After dinner we enjoyed a couple of drinks in the bar, which were slow to be served. We also had the pleasure of overhearing a conversation between a member of staff and a supervisor/manager about their desire to be made permanent and be given a contract rather than working as a "casual". A conversation that perhaps should have taken place in an office rather than in front of guests. - On the Saturday morning we decided to have breakfast in the room which arrived on time. Butter and jam was provided for toast, however the toast was missing. After calling through to room service this was brought to the room in a napkin rather than on a plate which resulted in soggy warm bread. - On the Saturday evening we had room service (meals and drinks), we ordered this at around 1930 and received this around 2100, we were not made aware of any potential delays when ordering. - Breakfast on the Sunday morning was enjoyed in the restaurant, however this became a comedy of errors. We were not offered any juices, tea was brought to the table and plonked on a tray in front of me without strainers and so it went on. There were at least four other tables occupied with each of them also having to request items that should have been given or correct mistakes with their orders or that they were yet to order despite the table next to them already having their food when they arrived after them. The number of apologies being given by the waiting on staff was became both amusing and embarrassing. - Upon checking out I was not asked how our stay had been, however I did offer some feedback on the level of service but was not asked for any further information and did not get the feeling that it would be taken seriously. We did not complain at the time of encountering each issue. In all honesty, in isolation the above would not really be a big issue. However given the cost of the stay, the meals, drinks etc. and the fact that this is supposed to be a luxury 4 star hotel we felt that the service was somewhat lacking and nowhere near experiences that we have had at other hotels and restaurants. The shame of this is that the quality of the food is of a high standard, we thoroughly enjoyed the tasting menu and the afternoon tea that we enjoyed on the Saturday was first class. The staff were also very pleasant, you could also tell that they were working hard to get things right but seemed to lack both the experience required and any type of direction or management. Breakfast for example would have been served in a much better way by simply allocating roles to the waiting staff rather than have everyone doing the same thing! I am a great believer in giving someone the opportunity to put something right before airing your views in public. Unfortunately, despite mentioning on checkout that we were unhappy with the level of service and emailing feedback.rookery@handpicked.co.uk six days ago I have received no feedback or contact from anyone at the hotel. To summarise, this is a lovely hotel, the food is great, the rooms are spotless and inline with expectations which is how I arrived at the review title of "Frustratingly disappointing", with a few minor adjustments this could well have been a 5/5 glowing review! It will certainly make me think twice before returning or booking a stay within the Handpicked group.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded yesterday
Dear thealrightman Thank you for taking the time to leave a review and for your detailed and constructive feedback. I have emailed you directly to deal with the specific areas of your feedback, I do apologise for not getting the detail right and I do understand the impact this has on your experience and the frustration it causes. I hope to get the opportunity to speak with you directly and resolve the issues you have raised. In the meantime thank you again and I do hope I get the opportunity to welcome you back to Rookery Hall again soon. Kind Regards Tim Tim O'Sullivan General Manager
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PRICE RANGE
$138 - $238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rookery hall hotel nantwich, rookery hall hotel and spa
LOCATION
United KingdomEnglandCheshireNantwich
NUMBER OF ROOMS
70
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Frequently Asked Questions about Rookery Hall Hotel & Spa
Which popular attractions are close to Rookery Hall Hotel & Spa?
Nearby attractions include St Mary's Church (Nantwich) (2.2 miles), Crewe Lyceum Theatre (2.9 miles), and Nantwich Museum (2.4 miles).
What are some of the property amenities at Rookery Hall Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Rookery Hall Hotel & Spa?
Top room amenities include a flat screen TV, an additional bathroom, and a desk.
What food & drink options are available at Rookery Hall Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Rookery Hall Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Rookery Hall Hotel & Spa?
Conveniently located restaurants include St Martha, Wickstead Arms, and The Rising Sun.
Are there opportunities to exercise at Rookery Hall Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Rookery Hall Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Rookery Hall Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Rookery Hall Hotel & Spa?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Rookery Hall Hotel & Spa?
Many travelers enjoy visiting Dorfold Hall (2.5 miles) and St Bartholomew's Church (2.9 miles).