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BEST WESTERN Crewe Arms Hotel

Nantwich Road, Crewe CW2 6DN, England
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236 Reviews from our TripAdvisor Community

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Showing 228: English reviews
London, United Kingdom
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed yesterday NEW

The best thing about this hotel is how close it is to the train station. I stayed one night as it was convenient for me to catch the train in the morning. The hotel is not particularly nice. It was the hottest day of the year and there is no air conditioning, but at least there was a fan in... More 

Helpful?
Thank BELTRAN76
Basingstoke, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

I was pleasantly surprised when I arrived at this hotel. The staff were so friendly right from the start and stayed that way right to the end. The location was good (a little noise from the trains). The room was pf a good size and very clean. I had the basic sky package and free wi-fi. Breakfast was good and... More 

Helpful?
Thank AMLR1000
London, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

We go here usually when other places are booked. Let me start by saying the people here work damn hard under ridiculous circumstances. The hotel is a grand building that deserves better management. I came down for breakfast in the restaurant to find the air conditioning on the hottest day of the year was left off. The refrigerated plate to... More 

Helpful?
Thank Peter D

Travelers are raving about these Crewe hotels

Eastleigh, United Kingdom
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Checked in last night, receptionist wasn't rude but hardly helpful. So when I decided that I wanted something to eat at 9.20pm I was told they had stopped doing food at 8.30. What kind of hotel stops doing food that early? Off to Mc Donalds then, as there's not much else about. Interestingly I'd only seen 4 other people eating... More 

Helpful?
Thank bishytraveller84
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

On behalf of the team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will staying with us again so that we can have... More 

Rossendale, United Kingdom
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We've used The Crewe Arms Hotel for meetings as it's a great location just across the road from the train station and with very easy access to the M6. Room hire is at reasonable price with catering facilities laid on. All meeting rooms are of good size. Can't fault the place really. Will be back! 👍

Helpful?
Thank Robert G
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for writing this great review I am delighted that you like our conference facilities and we hope you visit us again soon. More 

Dornie Scotland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ideally situated across the road from Crewe train station. Friendly and welcoming staff. Bedrooms are well appointed and always spotlessly clean. Excellent safe on site free car parking. On arrival remember to register your car details to avoid parking charge.

Review collected in partnership with Best Western GB

Helpful?
Thank johnb07
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for taking the time to write this wonderful review, I'm so glad that you enjoyed your stay with us. More 

Maidstone, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Today a group of 15 of us attended the hotel for an AGM and lunch. Unlike my friends , having never visited the hotel before I wasn't sure what to expect. I have to say that I was pleasantly surprised. The meeting room facilities were spacious and adequate for our requirements with ample coffee, tea and biscuits provided.. The hotel... More 

Helpful?
Thank mousemole
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

I am so glad to hear that you all enjoyed your meeting and lunch with us and we hope you will come back and see us again soon. More 

Nottingham, United Kingdom
Level Contributor
599 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check in was excellent with plenty of information and an offer to help with bags etc. Unfortunately the room we had been allocated originally was not as per our booking confirmation however the lady on reception went out of her way to make sure she could do as much as possible to put things right. Once this was sorted out... More 

Helpful?
1 Thank 2014Jandy
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for taking the time to write your review I am glad that we could sort out the room for you and that you enjoyed the rest of your stay. We hope you will come back and see us again soon. More 

Ludlow, United Kingdom
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel, sat in the car to pick my relative up who is disabled and cannot walk very far from Crewe Railway Station - not knowing the area, I did not require long term parking just short term. The parking arrangements for the station have all changed I sat in the car, I did not actually park.... More 

Helpful?
Thank Room62
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

I am sorry to hear that you received a parking fine, we do have signs around the outside of the hotel informing people to register their car at reception, with you being a past guest of the hotel if you can please contact us and we will cancel this for you. More 

Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is an old style hotel with creaky floorboards and old character. Food is ample. Not much of a menu but all hotels seem to be going down this route. Not much of a view from rooms that are clean and tidy. Usual tea and coffee plus TV in each room.

Helpful?
Thank David D
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for taking the time to write a review about the hotel, it's great to hear that you enjoyed your stay with us and we hope you will come back and see us again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
A traditional 61 bed roomed hotel offering both bar and restaurant along with 5 meeting/conference rooms. The bar is open daily serving food and drinks from 7am - 11pm All rooms are en suite and offer tea/coffee, iron/ironing boards, hairdryers, free wi-fi, flat screen TV's, direct dial telephones Undergoing a major refurbishment Jan - June 2014 - all areas of the hotel have been completely renewed and modernised. ... more   less 

Additional Information about BEST WESTERN Crewe Arms Hotel

Address: Nantwich Road, Crewe CW2 6DN, England
Location: United Kingdom > England > Cheshire > Crewe
Price Range: $58 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Crewe Arms Hotel 3*
Number of rooms: 61
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Also Known As:
BEST WESTERN Crewe Arms Hotel England
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