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Al Cielo Hotel

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Al Cielo Hotel
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287 Reviews from our TripAdvisor Community

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Showing 217: English reviews
Gilmer, Texas
Level Contributor
120 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

What a piece of paradise! We stayed 4 nights in La Mar suite and wish it could have been much longer. But nice as the suite was, having your own little (somewhat) private cabana on the beach raised the fantastic experience to an even higher level. The beds are comfy, the showers are hot, the beach is gorgeous, and the... More 

Helpful?
Thank seaski42
London
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just spent two weeks staying here as a family and had the most amazing time. Great location we could dive in the ocean, in the cenotes, visit the ruins and still have loads of time to chill on the beach. We had the family room which was great with two large bedrooms (both with en suites) a good... More 

Helpful?
Thank tjwh
Spain
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This place is just amazing. Staff is so friendly. They make you feel home and will do anything to improve your stay. They honestly make the best drinks I ever tasted in whole area. The beach is just fabulous. Very quiet, amazing sand and sea color. The food is over priced but you have options to go out to other... More 

Helpful?
1 Thank MrBlonde_SP
Frankfort, Kentucky
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 6, 2016

Perhaps I should have titled this review... Ode to Al Cielo. First, I want to say many thanks to Fernando, the delightful manager/concierge who was extremely helpful to me, a solo traveler. I feel very fortunate to have stayed at Al Cielo in late May 2016. I have no business interest in this hotel. It is my understanding that Al... More 

Helpful?
3 Thank SeeingtheBeauty
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear SeeingtheBeauty, We are so pleased to hear you had enjoy your vacation and that Fernando did a great job during your stay! Thank you so much for your kind comments, we truly hope you can come back to visit us once the renovations are done to pamper you one more time. Warmest regards More 

New York
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed May 31, 2016 via mobile

I love Al Cielo. Private, quiet, everything I could ever want in Mexico. The staff was friendly and the food was wonderful. Our room was fine - beach chic. If you are expecting spotless take yourself elsewhere. If you want an amazing beachfront room on a gorgeous beach go here. We had planned on leaving and staying in another property... More 

Helpful?
1 Thank Waytansea
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear Waytansea, We were very happy you decided to come back! It was lovely to see you again. Please let us know whenever you plan to visit the Riviera Maya. We will be waiting for you. Warmest regards from all the staff! More 

long island, ny
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed May 18, 2016 via mobile

I hate to write a review for this place because I don't want anyone to know about it. I want this to be my secret, and my hidden gem forever.. Words can't express how amazing, and perfect this spot is.. I've been coming to Mexico for years, and I will never go to any beach other than xpu-ha. What makes... More 

Helpful?
Thank mellowkat
Garland, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 29, 2016 via mobile

This hotel is small and quaint. A bit remote (there is nothing within walking distance) but nice. The beach is literally steps away from the rooms and somewhat private. We stayed in Suite La Mar which had a wonderful view of the ocean. While the room was nice we were surprised to see there was no TV or clock radio,... More 

Helpful?
Thank V F
Beaufort, South Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 24, 2016 via mobile

In need of some rest and relaxation, I booked a five day, four night visit to the Al Cielo Hotel in April. My husband and I honeymooned at the Xpu-ha Palace Resort (now Bel Aire) 15 years ago so I was familiar with the area. Since I was solo this time, I wanted a smaller place where I could enjoy... More 

Helpful?
1 Thank Erin7Sc
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear Erin7Sc, Thanks so much for taking the time to write us such a nice review! We were so glad to have you here and of course we are so pleased to know we have fulfilled your expectations during this trip. We will be looking forward to welcome you again with a jalapeño margarita ready for you! Warmest regards, More 

Los Angeles, California
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 27, 2016

We spent 5 days at Al Cielo and wished we could have stayed longer. The hotel is off the beaten path about an hour's easy drive from Cancun. It is marked only by a small sign on the highway, and is down a long road to an unmarked gate. Once you arrive, you are instantly at home. Within 24 hours,... More 

Helpful?
2 Thank Robbin C
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear Robbin C, We are so glad you have enjoyed a great family vacation with us. Your kind comments about our lovely paradise are highly appreciated. Our main goal is always to make our guests to feel at home and it is very pleasant to know this was not an exception. Please let us know whenever you plan to visit... More 

minneapolis
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 24, 2016

We just got back from a 7 day stay at Al Cielo for our honeymoon. It was the most amazing experience of our lives. From the pristine beaches to the amazing Xpu Ha sunsets at night, there is just nothing like it. Travelling through busy Cozumel and Playa Del Carmen you realize that when you get to Al Cielo that... More 

Helpful?
2 Thank lynn a
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear lynn a, Thank you for your warm comments. Xpu Ha beach is indeed an outstanding venue for a special celebration like yours. We are so glad to hear you have enjoyed your stay at Al Cielo, from the stunning views and the serenity of the place to the food and finally, the service provided by our great staff. On... More 

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Amenities

Highlights
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Free Breakfast
  • Pool
  • Room Service
  • Free Parking
  • Spa
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Concierge
  • Multilingual Staff
  • Free Breakfast
  • Room Service
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Al Cielo Hotel is situated on the beachfront of Xpu Ha and its one of the most secluded beaches in the riviera maya where you can sleep in heaven. Al Cielo Hotel is a beachfront petit hotel situated on the peaceful Xpu-Ha Beach, only 20 minutes drive North of Tulum and 20 minutes drive South of Playa del Carmen in Mexico's Riviera Maya. This charming beachfront resort, has four rustic elegantly designed rooms, named Water, Air, Earth and Fire. Four elements that combine to become a Caribbean elixir for your holidays in this secluded beach. Aswell as 2 amazing chic and romantic garden Villas named Atardecer and Girasol, designed specially for the confort and privacy of casual couples and families. If you feel like sleeping in heaven Master Suite La Mar is the perfect choice, situated for the complete exclusive feeling of bliss and peace in one of the last romantic places in Mexico. Try the relaxed atmosphere and privacy on the beachfront new Villa named Villa del Patron. Al Cielo can be one of the last places in the whole Riviera Maya where you can trully be away from crowds and feel yourself immeresed in a true mexican caribbean beach club experience. Al Cielo was created to express a fresh and exquisit feeling of relax and sensitivity, perfect for escaping from the rutine and enjoy true life changing experiences. Feel the bliss of our reef having a lobster dinner or a seafood paella as your feet are immersed in the white sand beach. Diving in the cenotes, swimming with turtles or fishing in the bay. You can always explore the Tulum Ruins, Coba Ruins and the Colonial Citys of Valladolid and Izamal. Guests will enjoy the services of massages, tours and more. The exclusivity of this place allows Al Cielo Hotel's staff to offer you personal attention always. ... more   less 

Additional Information about Al Cielo Hotel

Address: Calle Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpu-Ha 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $266 - $513 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Al Cielo Hotel 3*
Number of rooms: 8
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Also Known As:
Al Cielo Xpuha
Hotel Al Cielo
Al Cielo Hotel Riviera Maya, Mexico - Xpu-Ha
Hotel Style:
#3 On the Beach Hotel in Xpu-Ha
#3 Spa Hotel in Xpu-Ha
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