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Al Cielo Hotel

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Al Cielo Hotel
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291 Reviews from our TripAdvisor Community

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Showing 219: English reviews
A TripAdvisor Member
1 review
Reviewed October 27, 2016 via mobile

It has taken me almost 4 months to write this- I didn't want anyone to know about this gem (sorry, I know that's terrible for business and selfish of me), but ownership was changing hands while we were there, so not sure if it will be the same as it was when we were there July 2016. My sister and...

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Thank A TripAdvisor Member
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear guest, We are so happy to know you and your sister enjoyed your vacation with us. We totally undestand it's hard to share the secret! Kindly note the ownership is the same since 2015 and there are no plans for new ownership this year or next or in many years. We do have plans for renovations on 2017 but...

Copenhagen
Reviewed September 1, 2016

1. Quiet 2. Wonderful location 3. The sound of the sea 4. Warm and safe waters to swim 5. Excellent service 6. Beautiful rooms 7. Loved my morning coffee on the hamaca 8. Nice low volume music 9. The color of the sea

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Thank ccohen71
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear ccohen71, Thank you for the lovely description of our small paradise. We are so pleased you have enjoyed your stay with us and will be more than happy to welcome you anytime! Warmest regards

Gilmer, Texas
Reviewed August 23, 2016 via mobile

What a piece of paradise! We stayed 4 nights in La Mar suite and wish it could have been much longer. But nice as the suite was, having your own little (somewhat) private cabana on the beach raised the fantastic experience to an even higher level. The beds are comfy, the showers are hot, the beach is gorgeous, and the...

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1Thank seaski42
London
Reviewed August 17, 2016

We have just spent two weeks staying here as a family and had the most amazing time. Great location we could dive in the ocean, in the cenotes, visit the ruins and still have loads of time to chill on the beach. We had the family room which was great with two large bedrooms (both with en suites) a good...

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Thank tjwh
Spain
Reviewed July 23, 2016 via mobile

This place is just amazing. Staff is so friendly. They make you feel home and will do anything to improve your stay. They honestly make the best drinks I ever tasted in whole area. The beach is just fabulous. Very quiet, amazing sand and sea color. The food is over priced but you have options to go out to other...

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1Thank MrBlonde_SP
Frankfort, Kentucky
Reviewed June 6, 2016

Perhaps I should have titled this review... Ode to Al Cielo. First, I want to say many thanks to Fernando, the delightful manager/concierge who was extremely helpful to me, a solo traveler. I feel very fortunate to have stayed at Al Cielo in late May 2016. I have no business interest in this hotel. It is my understanding that Al...

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3Thank SeeingtheBeauty
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear SeeingtheBeauty, We are so pleased to hear you had enjoy your vacation and that Fernando did a great job during your stay! Thank you so much for your kind comments, we truly hope you can come back to visit us once the renovations are done to pamper you one more time. Warmest regards

New York
Reviewed May 31, 2016 via mobile

I love Al Cielo. Private, quiet, everything I could ever want in Mexico. The staff was friendly and the food was wonderful. Our room was fine - beach chic. If you are expecting spotless take yourself elsewhere. If you want an amazing beachfront room on a gorgeous beach go here. We had planned on leaving and staying in another property...

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1Thank Waytansea
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear Waytansea, We were very happy you decided to come back! It was lovely to see you again. Please let us know whenever you plan to visit the Riviera Maya. We will be waiting for you. Warmest regards from all the staff!

long island, ny
Reviewed May 18, 2016 via mobile

I hate to write a review for this place because I don't want anyone to know about it. I want this to be my secret, and my hidden gem forever.. Words can't express how amazing, and perfect this spot is.. I've been coming to Mexico for years, and I will never go to any beach other than xpu-ha. What makes...

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Thank mellowkat
Garland, Texas
Reviewed April 29, 2016 via mobile

This hotel is small and quaint. A bit remote (there is nothing within walking distance) but nice. The beach is literally steps away from the rooms and somewhat private. We stayed in Suite La Mar which had a wonderful view of the ocean. While the room was nice we were surprised to see there was no TV or clock radio,...

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1Thank V F
Beaufort, South Carolina
Reviewed April 24, 2016 via mobile

In need of some rest and relaxation, I booked a five day, four night visit to the Al Cielo Hotel in April. My husband and I honeymooned at the Xpu-ha Palace Resort (now Bel Aire) 15 years ago so I was familiar with the area. Since I was solo this time, I wanted a smaller place where I could enjoy...

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2Thank Erin7Sc
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear Erin7Sc, Thanks so much for taking the time to write us such a nice review! We were so glad to have you here and of course we are so pleased to know we have fulfilled your expectations during this trip. We will be looking forward to welcome you again with a jalapeño margarita ready for you! Warmest regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Pool
  • Room Service
  • Free Parking
  • Spa
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Concierge
  • Multilingual Staff
  • Free Breakfast
  • Room Service
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Al Cielo Hotel is situated on the beachfront of Xpu Ha and its one of the most secluded beaches in the riviera maya where you can sleep in heaven. Al Cielo Hotel is a beachfront petit hotel situated on the peaceful Xpu-Ha Beach, only 20 minutes drive North of Tulum and 20 minutes drive South of Playa del Carmen in Mexico's Riviera Maya. This charming beachfront resort, has four rustic elegantly designed rooms, named Water, Air, Earth and Fire. Four elements that combine to become a Caribbean elixir for your holidays in this secluded beach. Aswell as 2 amazing chic and romantic garden Villas named Atardecer and Girasol, designed specially for the confort and privacy of casual couples and families. If you feel like sleeping in heaven Master Suite La Mar is the perfect choice, situated for the complete exclusive feeling of bliss and peace in one of the last romantic places in Mexico. Try the relaxed atmosphere and privacy on the beachfront new Villa named Villa del Patron. Al Cielo can be one of the last places in the whole Riviera Maya where you can trully be away from crowds and feel yourself immeresed in a true mexican caribbean beach club experience. Al Cielo was created to express a fresh and exquisit feeling of relax and sensitivity, perfect for escaping from the rutine and enjoy true life changing experiences. Feel the bliss of our reef having a lobster dinner or a seafood paella as your feet are immersed in the white sand beach. Diving in the cenotes, swimming with turtles or fishing in the bay. You can always explore the Tulum Ruins, Coba Ruins and the Colonial Citys of Valladolid and Izamal. Guests will enjoy the services of massages, tours and more. The exclusivity of this place allows Al Cielo Hotel's staff to offer you personal attention always. ... more   less 

Additional Information about Al Cielo Hotel

Address: Calle Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpu-Ha 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $223 - $692 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Al Cielo Hotel 3*
Number of rooms: 8
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Also Known As:
Al Cielo Xpuha
Hotel Al Cielo
Al Cielo Hotel Riviera Maya, Mexico - Xpu-Ha
Hotel Style:
#3 On the Beach Hotel in Xpu-Ha
#3 Spa Hotel in Xpu-Ha
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Questions & Answers

Here's what travelers have asked, with answers from Al Cielo Hotel staff and other travelers.
12 questions
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Questions? Get answers from Al Cielo Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“For families of 4 VILLA GIRASOLES is great.”
 of 5 bubbles ccohen71, Sep 1, 2016 | Read review
“Look at room descriptions on the Al Cielo website and TA reviews. Upstairs steps are a bit steep but the views are truly awesome.”
 of 5 bubbles SeeingtheBeauty, Jun 6, 2016 | Read review
“Rooms on the beach are smaller. Those in the back are larger and quieter (you don't hear the surf)”
 of 5 bubbles RobbinC433, Mar 27, 2016 | Read review
“We stayed in Suite La Mar and it was incredibly private.”
  • Sunset from the balcony at Suite La Mar
 of 5 bubbles lynna51, Mar 24, 2016 | Read review
“All rooms are ocean front. Villas are newer and larger.”
 of 5 bubbles PianoJim, Mar 23, 2016 | Read review
5 of 5
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