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Bel Air Collection Xpu Ha Riviera Maya

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Bel Air Collection Xpu Ha Riviera Maya
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1,799 Reviews from our TripAdvisor Community

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Showing 908: English reviews
Edmonton, Alberta
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago

We traveled to this hotel from July 23 to Aug. 2/16. This was a vacation we planned for over a year for my husband’s 50th birthday and our 18th year wedding anniversary. We booked this resort as it was rated on Expedia as a 3.5 to 4 star resort and on Trip Advisor as a 4 star resort and this... More 

Helpful?
2 Thank DonnaBruce
1 review
5 of 5 stars Reviewed 2 weeks ago

We would like to thank everyone of the staff from Bel Air at Xpu-ha that have make our honey moon such good and comfortable. From the front desk always ready to help you in everything you need, giving good advice even for things that have no business with the hotel; to the cleaning service, quick and precise. Thank to the... More 

Helpful?
Thank Leonardo G
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Estimdo Leonardo: Thanks for taking a few minutes of your valuable time to devote your comments fully appreciate your views on our facilities and especially the warmth of the staff who was with you and your family that made possible many beautiful moments, as well as mentions beauty of this place and tranquility does not compare. Espamos them back once... More 

Orange Walk, Belize
1 review
4 of 5 stars Reviewed 4 weeks ago

This was our first family trip spend at Bel Air. Our stay was an unforgettable stay. Our family enjoyed to the max. We are looking forward for our next vacation next year. We would greatly and no doubt recommend this place.

Review collected in partnership with this hotel

Helpful?
Thank 432elviaa
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Elvia: It is a pleasure yusted family have spent an unforgettable holiday for that reason we invite you again to enjoy this paradise in the Mayan Riviera. Have the privilege of being able to swim in the crystal clear waters of this beautiful cenote offered along with activities to kayaking and snorkeling. We appreciate your visit and we hope... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

From the very start of our stay we were not pleased. The resort is run down, staff is hit and miss when it comes to them being helpful and friendly- majority are overworked, and the animals are sad. There is absolutely NO NIGHT LIFE, being a younger couple we would have enjoyed to stay up but we're in bed by... More 

Helpful?
2 Thank Tanishah-Lyn Q
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

From the very start of our stay we were not pleased. The resort is run down, staff is hit and miss when it comes to them being helpful and friendly- majority are overworked, and the animals are sad. There is absolutely NO NIGHT LIFE, being a younger couple we would have enjoyed to stay up but we're in bed by... More 

London, Canada
Level Contributor
4 reviews
4 of 5 stars Reviewed 5 weeks ago

This was a very relaxing place to stay. The food was hit or miss. The drinks were always fantastic. It was easy to take the shuttle to and from the off-site beach. One thing to note, we never had the advertised bath robes and we only got the petit fours (2 small cookies) 2 out of the 7 nights. Also... More 

Helpful?
Thank Caroline F
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 22, 2016

We traveled to this hotel as a family of four, this past December. While I could go into painstaking detail about all the disappointments we encountered once there, I will keep it short and sweet. To begin with, we are not fussy travellers -both my husband and I have travelled a lot and I have never written a bad review... More 

Helpful?
2 Thank Mandy A
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Guest: Thanks for taking a few minutes of your valuable time, we feel flattered to know what you think about our resort, what you mentioned facilities, it is true that the hotel was affected by a hurricane a few years ago, although achievement somewhere recover only by terms of management, we have in the hotel an animal sanctuary where... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 16, 2016

We stayed at this hotel in March of this year (sorry for my late review). We were 2 families with kids and we really loved it. The site is great for kids as they can swim in the pool and visit the animals. The animal show was nice too and kids got to interact with different exotic animals. The location... More 

Helpful?
Thank Myrmaid
Birmingham, Michigan
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 12, 2016

I'm prefacing this with the fact we are timeshare owners of the Bel Aire property in Nuevo Vallarta when it was still Playa del Sol and Spanish is my first language so that wasn't the issue here. We stayed here for 7 days with two small kids (5 & 7). I was very disappointed with the stay on many levels... More 

Helpful?
1 Thank SvM0526
Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 10, 2016

Long walks, and the transportation never passed. Food poorly options and below quality. One night our room key didn't work and we made 4 trips of 10 minutes walk with a baby at 10 pm to lobby to fix it and we return to the room and wasn't working, we had to wait 1 and half hour to get fixed... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Annamyldred
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Guest Annamyldred: The Thank you for taking a few minutes of their time in dejarno valuable comments to fututras desprogramcion ocaciones of the keys, it is recommended they are away from the cell and / or television. In the air conditioners are gladly supports our guest, whereas when passing any problems immediately report to the administration to assist 10... More 

Cambridge
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 7, 2016

No management communication. Not happy with resort. No compensation or an email from management . In fact I had to pay more for a double occupancy room all ready paid for. Wasn't told prior to trip of change of management or place was sold and most animals removed.

Review collected in partnership with this hotel

Helpful?
2 Thank Jennifer M
Questions? Get answers from hotel staff and past guests. Ask a question

1,716 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $103 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Mexico - Xpu-Ha
Hotel Style:
#4 Spa Hotel in Xpu-Ha
#4 On the Beach Hotel in Xpu-Ha
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