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Hotel Catalonia Royal Tulum

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Ctra. Cancun - Chetumal Km. 264.5, Xpu-Ha 77790 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
26 people are viewing this hotel
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$160
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Free cancellation until 10/18/21
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$178
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Free cancellation until 10/18/21
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Traveler (12937)
360
Panoramas (7)
Pool & Beach (3680)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 05/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Catalonia Royal Tulum
Updated 05/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 6 hotels in Xpu-Ha
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Adults only all-inclusive resort, located in Xpu-Ha, Riviera Maya, on the Caribbean coastline. It is surrounded by native jungle trees, local plants, mangroves and cenotes - water springs where a diverse variety of flora and fauna can be found in an unspoiled habitat. It is just 25km from Playa del Carmen and Tulum's archaeological site, and 85 km south of Cancun International airport, in Quintana Roo State, Mexico.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
English, French, Spanish, German and 1 more
10094Reviews1901Q+A100Room tips
Traveler rating
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Popular mentions
Erica H wrote a review Jun 12
Northern KY2 contributions1 helpful vote
This was my third time at Catalonia but my first as a solo traveler. The staff made me feel very welcome and comfortable. The trip was relaxing and I was able to find a quiet place on the beach to read everyday. The staff at BLoved was amazing! The ladies in the morning were friendly and sweet. In the evening for dinner, Moise and Carlos were exceptional! Luis served drinks on the beach and he was great. The staff working to clear the sargassum on the beach are the hardest workers I've ever seen. I'm happy that I decided to take this trip and I definitely left feeling recharged. Thank you all for a wonderful trip!
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Date of stay: June 2021Trip type: Traveled solo
1 Helpful vote
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Ines I wrote a review Jun 11
Fort Worth, Texas3 contributions
Our service was fenomenal at Beloved Lounge Restaurant. We bought a couples dinner and it was exceptional. The food was great. Definitely recommend other couples to buy the dinner. Our server David was great and recommended a great Mexican wine to go with our meal!
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Date of stay: June 2021Trip type: Traveled as a couple
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Trish Shelton wrote a review Jun 11
1 contribution
Shout out to Rosa, Mario, Willie, Quetzebel, Moises, Guadalupe who are ALL AMAZING! Although the resort is beautiful and staff is wonderful, we will not be returning after this 2nd visit. I specifically emailed the resort in April before booking this trip and asked if Jim Beam, Jack Daniels/Absolutely are included with a Premium room. They quickly responded and said yes, so we re-booked for June 1st-8th to celebrate our 2nd wedding Anniversary. After arriving, we decided to upgrade to Priviledge Deluxe to ensure we'd have even more liquor options to choose from. NOPE! The only benefit of upgrading was that we could eat breakfast, lunch, dinner at B'Loved, which has DELICIOUS food. The rooms aren't any different. And no one monitors the bracelet colors in the so-called Privileged beach area so it is not private. (Side Note #1) It is true that B'Loved has slightly more liquor to choose from but they still do not have a single bourbon to offer. Jim Beam/Jack Daniels/Absolut are only part of "Exclusive" upgrade. Management kept offering J&B which is a scotch, not bourbon! And Sky vodka is crap! Soooo, we tried speaking w/2 different members of Management about this issue. They could care less and both said, "We can process a refund should you decide to check out early" OR "You can pay more $ to upgrade to Exclusive." Wtf?! I showed both the email from April that clearly shows we were lied to. They refused to fix their mistake and treated us like dollar signs which further proved they didn't value our repeat business. (Side Note #2) "Exclusive" upgrades start at $10,000/10 yrs. Bottom line = If you're interested in legit top shelf alcohol to enjoy while vacationing, this isn't the resort to go to! We ended up making the best of our trip, went on a GREAT private tour w/Nefi at makeyourowntour.com, drank rail liquor for 7 days and got headaches afterwards each night. FYI to Catalonia Executives….you need to re-evaluate what is considered to be "top shelf liquor" AND work on overall Management problem solving skills.
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Date of stay: June 2021Trip type: Traveled as a couple
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Palms and beaches wrote a review Jun 9
4 contributions3 helpful votes
We went for a girls trip, 6/4 to 6/9 and it was wonderful. The location is about an hour outside of Cancun and we loved that. We did have the privileged option, but honestly I think we would have been fine without it. Having the Bloved option was nice, but we preferred the buffet for our breakfast and lunch, we never had dinner at Bloved. The service was quicker at the buffet and we wanted to spend more time at the pool and beach than sitting waiting for food. Many reviews complained about the food, we thought the buffet was really good, note it is not open for dinner. Toscana wasn't great, but the grill was decent. Adelita was our favorite. The food, drinks and service at Adelita were very good. Our rooms were nice, clean and well equipped. We had a mini bar with snacks/water/beer/juice. The grounds were great, very lush and tropical. The pool was big enough and there were plenty of chairs/umbrellas. The beach was nice and private, it also had lots of chairs. I especially enjoyed the hammocks at the beach. It was a little hard to swim due to the seaweed, but that is not the resorts fault. They were cleaning up as much as they could every day. All the staff were super nice and answered all our questions. The covid testing was a bit annoying. It is no longer free as of June 1st (it was when we booked the room a few months ago), it was 17.50 USD per person. Bring cash it's much easier than paying in the website on your phone. You can only get tested 8 am to 11 am and they have no testing on Sunday's, so plan ahead. You do get results pretty quickly, we were told by 4 pm the same day of testing and we had results by 11 am. Overall a great place.
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Rachel M wrote a review Jun 8
Chicago, Illinois10 contributions1 helpful vote
+1
Best service and meals experience at restaurant BLove! In addition to having the best food options, server David was the ultimate host. He went above and beyond and was always a pleasure to interact with. Great recommendations. Great service. Always a smile. Because of his service, this was our go-to restaurant. Thank you for helping make our family trip a memorable time🙏❤
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Spacious and well appointed rooms. Natural juices only offered in the a.m. & at beach juice bar....
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PRICE RANGE
$165 - $459 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
catalonia royal tulum xpuha, riviera maya copacabana, copacabana riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaXpu-Ha
NUMBER OF ROOMS
288
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Frequently Asked Questions about Hotel Catalonia Royal Tulum
Which popular attractions are close to Hotel Catalonia Royal Tulum?
Nearby attractions include Chikin Ha (1.5 miles), Cenote Cristalino (1.0 miles), and Cenote Azul (0.9 miles).
What are some of the property amenities at Hotel Catalonia Royal Tulum?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Catalonia Royal Tulum?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Catalonia Royal Tulum?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Catalonia Royal Tulum?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Catalonia Royal Tulum?
Conveniently located restaurants include Jessie Gelato, CHIC CABARET & RESTAURANT, and Girafe.
Are there opportunities to exercise at Hotel Catalonia Royal Tulum?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Catalonia Royal Tulum have an airport shuttle?
Yes, Hotel Catalonia Royal Tulum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Catalonia Royal Tulum?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Catalonia Royal Tulum offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Catalonia Royal Tulum?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.