...Great location for day trip and away from the business of Cancun...

This is a great hotel in a lovely location...

Good food, comfortable beds, great entertainment and good location...

Excellent location, surrounded by nature, wonderful beach, hotel very well maintained, friendly service, amazing shows and good food...

Excellent service, awesome location and the team is really nice...

...The location, food and service is wonderful...

...Food was average, location was over an hour from the airport and we could have gotten a better experience much closer...

Great location two hours from Cancun Airport, reception were great on arrival, free drink and cold towels after the journey...

...Great food, staff, and location...

Affordable location and terrific beach, minus the abundance of seaweed littering the sand...

...I believe that the entire team of Catalonia employees is an excellent team that deserves all the praise and due respect, because they really do a great job, so that we, as tourists, can have a dream stay, in a paradise location. Catalonia Royal Tulum is now a soul location for us, where we will always return with love, when we return to Mexico!...

...Location: feels like you're in the middle of the jungle with no one else around...

...From the staff, the room, the food, the location, the wildlife- everything was perfect for me...

...Location: It’s located in a beautiful jungle with wild life...

...Definitely recommend checking out this location!...

Excellent location, staff and dinning experiences... Location is compact and all amenities close to one another...

...Because of the quality food, variety, service and location at B'loved, it didn't matter...

...The people and the location right on the beach were the best part... I would definitely go back to this resort for the people, the location and the chill vibe...

...They clean the room, change linens, etc... I only have a few minor tips/ suggestions: the sound system that plays music in lobby and restaurants had a weird, tinny sound they should fix... The entry and hallways in the buildings for the rooms could be updated with a fresh coat of paint...

...Also an issue is people bring their speakers down to the beach, great that you want to listen to your favourite songs while enjoying the view but I don’t want to so maybe a bit of consideration and self awareness to surroundings is needed by other guests...

...We felt well hosted from the room makeovers every day (including chocolates by the bed) and fresh beach towels, the attentive waitstaff at all the dining places we visited, to the amazingly enthusiastic Activiies and Entertainment staff members who knew us by name and engaged thoroughly all day long...

...They immediately brought out a welcome tray with drink and cool essential oil towelettes that was refreshing... We loved interacting with them for the events they hosted and our favorites were beach volleyball, pool volleyball, karaoke, and the nightly DJ parties... Carlos was a group favorite since he was out dancing with us every night and his energy matched our group the most, but we definitely have to shout out the rest of the staff because we loved them just as much: Paulina, Regina, Georgina, Alberto, and Johnny...

...Our favorite part was all of the entertainment and activities and games during the day and the shows and dance parties every night. Entertainers Georgina, Paulina, Regina, Johnny, Alberto and Carlos were on top of everything and made sure we had a blast and some of the nicest people we’ve met!!!...

...Georgina and Paulina are the sweetest and most fun ladies that will get you up and dancing every time!... Specifically, they have one of the best DJS around - Gabriel... Gabriel will have you up and dancing until 2am with some of the best mixes and beat you’ve ever heard and will cater to any crowd no matter where you’re from to make everyone feel included...

Excellent and attentive staff ready to help, good food, quiet ambiance throughout, thoughtful touches with interpretive signs along the path giving most commonly seen animal and bird names and natural history, and signs with little sayings consistent with the romantic resort theme... We did not manage to book the evening show at the Rauxa, which looked like fun and one evening there was a saxophone player in the main lobby which was a lovely surprise...

...We received chocolates and champagne as well as a happy anniversary banner on our door which was so thoughtful and sweet... The host Paul as well as allll the servers were great, gave us a shoutout to continue celebrating us as well as others’ birthdays and the performers put on an awesome show...

...The pool was very dull and quiet and really needs music all day, just some light tropical music should be playing all day while in paradise, but it was dead quiet except for a few small windows when the activities team did some sort of game... The rooms were spacious and bed super comfy and quiet... Will definitely stay again but fix the music!!...

...We actually went to the restaurant a second night and it was so warm inside that it was hard to eat ( even wine was warm) The food at the Tapas restaurant was just not good ( ie the breaded calamari was limp) The ambience though of this restaurant is amazing and worth a night there...

...First of all a special mention to all the entertainment staff, Georgina, Johnny, Paulina, Carlos, Regina, Alberto, Diego... So enjoyable to walk in there, wooden bridges and natural environment, animals (the coatis are so adorable) and I preferred that the place is not huge, it felt more cosy and faster to explore it... 7 restaurants to dine for all tastes, with the Spanish being in the most beautiful environment...

...The staff continued to keep the fun going with the salsa, dancing, lesson, poolside activities, and late night dancing...

...The entertainment staff was consistently friendly (Carlos, Georgina, Regina, Jonathan) and made us feel included and motivated us to participate in daily activities...

...The atmosphere is very chill but the kids in charge of entertainment around the pool area know how not to overdo it so everyone has a good time...

...Please be aware, if you want a quite relaxing stay, there is a decent amount of entertainment throughout the day with music from the speakers from the pool that can be heard from the beach...

...Nice touches like fresh beach towels brought to your room each night... Evening entertainment is minimal and would benefit from live music in the hotel lobby after dinner, as it’s the best place for an evening drink, especially the martinis - and would accommodate guests who prefer not to watch shows... Live music was typically on 7:30-8:30pm when most guests are eating in the restaurants...

...The room was large with a 4 poster bed which was very comfy, a seating area and a private balcony which overlooks the jungle... The restaurants are ok and we really enjoyed the Tapas, eating outside and the atmosphere is lovely...

...The settings of the hotel makes you feel, like you are in the jungle there is a covered walkway with local trees and wildlife from your room to the pool and beach which we loved...

...The restaurants in the evening also lacked atmosphere and the service was hit and miss at times...

...There is also nightly entertainment at the bar right by the pool (karaoke, shows, mechanical bull riding)...

...The only reason I’m giving 4 stars instead of 5 is because the lighting in the room is dimmer than I would’ve liked, especially in the bathroom...

...They clean the room, change linens, etc... The entry and hallways in the buildings for the rooms could be updated with a fresh coat of paint...

...Room service was 24 hours too which is great when we were planning for excursions...

...The rooms are a nice size, but the ac unit couldn’t be adjusted so we were pretty uncomfortable...

...That said, many issues with the hotel facilities that ultimately left us feeling disappointed with our stay...

...They were really good about asking people to participate but also respecting space...

...Rooms are comfortable, very clean, very good cleaning service... Taking your towels around the resort and exchanging them only in your room, is very inconvenient...

...Had more mosquitoes than usual and found they were getting in the room and biting sas we slept.all in all/it was a great trip except for mosquito/bites...

...The rooms are in one of 6 buildings which are located between the lobby and area where most of the restaurants were, and the pool/ ocean. We had a premier junior suite and found it roomy and comfortable, There are 3 floors and no elevators… Many reviews talk about the privileged status including upgraded rooms and access to a better restaurant, we were never offered, nor had a discussion with anyone other than other guests which I thought was odd... We tried room service for breakfast a few mornings and the first was perfect time wise and order... The towels are only replaced in the evening turn down in your room...

...The privileged package is well worth the upgraded room, 10% off purchases, and ability to use the B’loved restaurant...

Room: The room was clean, great water pressure in the shower and always hot... If you did not make a reservation, you had to order room service or you did not eat... After 10pm, the only option from room service is a cold sandwich...

...The only negative thing we experienced was that we were given a room on the 1st floor... We notified the front desk to request a different room... A man came right away to move our luggage to the other room...

This is a large hotel where the accommodation is quite far back from the beach and the rooms look through or just over a jungle so are quite dark... No telephones in the rooms so everything has to be done on-line and I feel there is a risk in an emergency having nobody to call by telephone...

...It is located on a very nice stretch of beach and the rooms are well appointed... At the end of the day you were supposed to leave your wet towels on the floor of your room and while you were out to dinner they would be picked up and exchanged... We also did not like wearing our room key on our wrist but that was not a make or break for us...

...Spa is old not worth the money, construction noise throughout the day, cutting water without notice, rooms are average...

...The buffet closes at 3pm and the restaurants don’t open until 6pm, so room service is a must between these hours... Our room was clean and we had no complaints about the rooms... It’s obviously more intimate than say the Hard Rock...

...Our room was 1216 in building 1, absolutely loved it. The room was large with a 4 poster bed which was very comfy, a seating area and a private balcony which overlooks the jungle... You didn't need to get up early to put your towels down as there's plenty of beds...

...The rooms are well serviced each day and the staff seem happy to help if extra towels or water bottles etc... The rooms are not on the beach, they are set back in the "gardens" of the hotel, and so beautifully designed...

...The sea is blue with white sand and the rooms are set in the jungle through a lovely winding path. Our room was a premier room which was large and kept spotless by the maids every day...

Good food, and great rooms... The only downside was they were doing renovations of rooms and it was a bit loud in our suite during the day...

Don’t waste your money to upgrade to privileged deluxe... If you take a taxi from the resort be prepared to be ripped off...

...This is definitely a hotel worth the price but I would stay away from the sales people...

...It was completely worth paying the extra for"privileged" status...

...We upgraded (only $40/day per couple) to dine at the beach restaurant, and we're glad we did, as this had the best view (and one of the only restaurants you can dine outdoors)... One night we tried the tapas restaurant and the food was terrible and the service was awful... Guess they are trying to save money... The bar in the main building is an echo chamber with no atmosphere...

Affordable location and terrific beach, minus the abundance of seaweed littering the sand... Room service has to be categorized no better than institutional cooking at best and disgraceful for a resort that charges thousands of dollars... If you value average to above average quality then stay as far away from this sad joke of a property...

Very expensive to upgrade for little rewards... Each member of our group was charged different "upgraded" amounts... Taxis had "agreement" with bellmen and payment up front to give "bellmen" their cut of the taxi costs...

...Overall, the staff were friendly and did their best to make sure we had a good time but there are some improvements that need to be made for the amount of money it costs to stay here...

...The resort didn’t seem worth the money we paid... The Al la carted require a reservation and there is no evening buffet except for on their Mexico themed night...

...Diego from the entertainment team brings so much energy it’s intoxicating!...

...Catalonia Tullum is a budget friendly hotel; having stayed at other like priced resorts in the area, i found the value for the dollar was far less than other locations. The food was mediocre at best, and there is effectively no nightly entertainment... Catalonia is a decent resort, but for $3,100usd (5 day visit) i feel it is overpriced...

The hotel should have more common sense and better accommodation for the guests who were tested positive for COVID 19... I paid money for all inclusive not for chips...And my orders were always wrong, They never sent the food I was asking for... not even once...

...Food is average, Beloved is the only restaurant had a good food the rest is a waist. Spa is old not worth the money, construction noise throughout the day, cutting water without notice, rooms are average...

...Room service could have a few better options, and other resorts offer top-shelf liquor, and here it is behind an "executive travel club" paywall...

...Also, we asked for the refund of the cost of the upgrade to privileged that was paid separately and we were told that, the process for that would last a couple of weeks. A couple of days later I received an email from the travel agency telling me that after several attempts, they couldn't get the approval from the property manager to waive the cancellation fee thus the refund won't be possible... I'm just surprised that the hotel didn't even try to come up with any other option and/or alternatives to not lose our entire trip as a way to support their "valued guests"... At the end we were left with the feeling that they just didn't care, and, we won't be coming back in the future...

...Highly recommend the ProDive excursion to Tulum/Cenotes/Snorkelling with turtles; Gustavo was an excellent tour guide and we got to see so much for the price we paid...

...You do not need to upgrade to “Privileged.” My wife and I did, and it is not worth it. The only worthwhile benefit that come along with it really….is access to the BeLive restaurant near the beach... We were going to bring our parents on this trip and I am so glad we did not...

...The buffet for lunch was good but a definite no go for the evening ... Definitely will not be going back anytime soon...

...Upgrading your stay is not expensive and is highly recommended as it unlocks the BLoved beachfront restaurant which is my favorite during all meals...

My wife and I have been to many resorts in Mexico and have found we prefer Quintana Roo, we also both work for Hilton Hotels and get amazing rates if we stay with Hilton... We always pay a bit more for the privileges option which we feel is worth the cost, the food is amazing at Beloved as is the service from everyone, especially Sandy!...

...It was $300 USD they were trying to charge us... We had to pay for people to come to our hotel door where we were ‘quarantining’... We spent £200 on a snorkel trip which was entirely wasted... It totally ruined our experience of Mexico and I strongly recommend you look for a different hotel...

...Another VERY IMPORTANT detail that needs to get addressed by the hotel is the cleanliness of the pool’s water. They need the correct equipment to clean it, they had two guys with nets trying to clean the water... The outside area of the pool was clean and tidy but the water not so much...

...The beach is stunning, and the sea was crystal clear with no seaweed for 8 out of our 10 days... Housekeeping were on the ball, room cleaned thoroughly, towels and mini bar replenished...

...We felt well hosted from the room makeovers every day (including chocolates by the bed) and fresh beach towels, the attentive waitstaff at all the dining places we visited, to the amazingly enthusiastic Activiies and Entertainment staff members who knew us by name and engaged thoroughly all day long...

...Room was lovely and clean with great facilities... Beach was beautiful and we were lucky to have no seaweed the first 4 days of our trip...seaweed did increase throughout our stay but the hotel staff work very hard to clean it and there is no bad smell at all... Fresh beach Towels are provided in your room every night so no panic in trying to find a towel station open to exchange...

...So beautiful, lush and green, and well kept. The rooms were modern and clean and well stocked with everything you need... They worked hard every day to clean it off the beach which was nice and we were still able to enjoy the beach and the ocean...

...Housekeeping did a great job at replenishing towels and keeping the room tidy...

...The property itself is situated on beautifully kept lands and with no resorts around it, makes for a nice and peaceful time. The buildings are all well kept and cleaned...

...Unlike other resorts we've visited, CRT gave each guest one pool/beach towel per day. This towel was then replaced (in the room) in the evening when we were at dinner... This way, the resort wasn't washing hundreds of barely-used pool towels every day... In addition, all of the pool/beach cups were made of washable/reusable hard plastic, in various fun shapes and sizes (instead of cheap disposable thin plastic cups)...

...From the time we arrived on the property & greeted with hibiscus tea & a cold cloth & the time we left (4 nights here) was an absolute delight!... The beach area was well maintained: no sea weed or trash in front of our area(but there is sea weed & trash outside our area)... Everyday they come to refresh your fridge & room... At night they come to refresh your beach towels...

...The hotel's beach is amazing, very clean with all the options, sunbeds to hammocks and there are people removing the seaweed nonstop (we were there January)... Cleanliness 100%, house keeping throughout the day...

...The beach is amazing, fine white sand and very little sea weed, It was wonderful to be able to walk the length of the beach away from the resort, over a mile...

...Everything is really easy to find as there is just the one main pathway, it was about 0.75km walking from the lobby to the beach...

I really like hotel.it was clean and quite.A lot of activities true the day time.the restaurants was really beautiful and the food delicious. The beach is big and clean with a lot of sunbeds .I will recommended to take privilege package because you will have discount for massage which was so good and relaxed.and you will have access to Belove restaurant-I enjoyed food there a special breakfast...

We visited this nice resort about two weeks ago, it was a very enjoyable experience, from the reception to the house keeping and beach teams was very nice and professional... The beach was excellent no seaweeds and always clean and also very easy to find chairs regardless when you go...

...The beach is awesome and they do a good job of clearing off any seaweed that washes up, although this time the weather was very calm and there was no seaweed... The rooms are well serviced each day and the staff seem happy to help if extra towels or water bottles etc... The pool is gorgeous and well kept...

...The housekeeper, Natali looked after us very well, (even though I'd tidy up before she came round) replenished the bar daily and left fresh clean beach towels daily... We didn't go in the pool but it looked clean , but why would we when the beach is pure paradise... You didn't need to get up early to put your towels down as there's plenty of beds... The sand is pure white and the sea was perfectly clear, no seaweed or stones, absolutely perfect for us...

...This resort is eco-friendly so there are no rooms that are near the beach and also there are no elevators despite there being 2 upper levels; luckily my room was on the 2nd floor...

...The grounds are beautiful and impeccably kept. The beach is beautiful and staff keep up on the cleaning of sargassum whenever it appears... Juan Alberto cleaned our room each day and did an amazing job...

...Loved the beach sand was like talcum powder so soft. Room was adequate for your needs nice rain fall shower...

We stayed here as a couple for 2 weeks in October, the hotel was lovely, clean with spacious rooms the hotel staff went above and beyond to make sure everything was ok from the waiters/waitresses to the maids everyone was very friendly and welcoming...

...They make fantastic Aguachile and ceviche as well as having lots of fresh guacamole and vegetables every day and working at the speed of light to help ... I did really appreciated Maloo, where Wilbert would prepare amazing fresh fruit juices... Staff: there are hundreds of people working very hard to make everyone’s holiday special and we would love to thank a few: Marli, for being a wonderful ray of sunshine with her smiles and endless positivity... 🤩😍 Quezabel and Karen for being our guardian angels at every breakfast and lunch ❤️ Carmen, Maria, Carlos and Erasmo for always making sure we were always having a great meal!!... !😘 To the Mexican and Italian entertainment staff including Diego, Sebastiano, Diletta, Mike for making sure we were having a great fun!... 🤪💃🕺 To Daniel and Yeri for helping us for the room and with lost and found items 🙏🏼...

...They do have some really great staff just not a great resort. When I asked to address my concerns with the manager over the bathroom ceiling food, cold water to shower they asked me to write them down, never so much as sorry to hear that you’re disappointed...

My husband and I stayed here from December 12 to December 26... This review is our opinion of what we like and have come to expect from the resorts that we stay at... At the end of the day you were supposed to leave your wet towels on the floor of your room and while you were out to dinner they would be picked up and exchanged... Many nights they either didn't come or they took the towels but didn't leave clean ones... In the morning my husband would have to walk to the Lobby to get towels and at times would be told to go back to the room to wait for them... I don't know why the resort doesn't have a palapa by the pool to exchange towels like every other resort we have stayed at... Overall what made our stay here enjoyable was the staff... We just wanted to give a shout out to Quetzabel, Rosario and Karen at the buffet... Manolo at the pool bar was amazing and all the entertainment staff around the pool...

...I’ve been to Mexico a couple times before and have never had such friendly staff! Literally everyone was amazing and knew me and my family by name at the end of our stay, but the couple that stuck out were: Diego, Regina and Carlos!... The drinks were all delicious and the service was pretty quick!... While sitting at the beach or pool, someone would come to check on us for drinks about every 10 minutes, but you could always just walk over to one of the bars and get a drink immediately hahah!...

...Paulina, Alberto, Jony, Ana, Jorgina, Diego, Regina - they are great... The rooms were clean and the minibar was well stocked... If you don't drink alcohol, you will have a hard time explaining to the bartender that you are not allowed to drink (medical reasons)... Also, the used glasses are only briefly washed by hand, so that quite sometimes remains on the glasses...

...Very relaxing atmosphere and staff was friendly... The host was a bit gruff, the waiter was inattentive, service was slow, and there are annoying acoustics in the dining room... Lobby bartenders Benjamin and Andres were awesome!... Also stand out bartenders/servers were Joel, David and Ede...

...The food available for me to eat in the room was only from room service- meaning pizzas and snacks... I paid money for all inclusive not for chips...And my orders were always wrong, They never sent the food I was asking for... not even once...

...The lobby is very nice and they welcome you with a cold towel and a non alcoholic cocktail... The airco works well, the bathroom is really nice and the minibar is filled daily... The room is clained every day and beachtowels are exchanged in the evening... The buffet breackfast en lunch was in the grill restaurant... The people working in this resort are by far the nicest i have ever met in a resort... They are friendly and will always do their best to help... Special thanx to: Sandy, Fany, Angel, Ester and Juan... There are plenty of beds so please dont put your towel down...

...The bar staff attentive to every detail and meeting there own lofty ambitions of achieving a massive 18% success rate in giving you exactly what you ordered... Working to her own tight schedule of only taking 4.5 hours to clean your room... Also offering the piece of mind of attaching a tiny camera to you, so she can ensure she is always cleaning your room when you’re wanting to go back in, and looking absolutely livid when you have the gall to want to access your room Aside from all this, the little details really made this holiday great... Checking us out early and disabling our wrist bands... The entertainment staff round the pool, offering such holiday classics as bingo and aqua aerobics giving you the genuine ‘nursing home’ experience Would not come back if my life depended on it...

We stayed here as a couple for 2 weeks in October, the hotel was lovely, clean with spacious rooms the hotel staff went above and beyond to make sure everything was ok from the waiters/waitresses to the maids everyone was very friendly and welcoming. Food was really good and room service available for them nights when you just don’t feel like getting dressed up and eating out... Always sun beds available and waiter service to the beds was a bonus!... They make you feel welcome and encourage you to join in from the beginning but aren’t pushy if you don’t want to take part in the activities the best 2 days we had was the olympics it was great fun and such a laugh they are all amazing and we would just like a special thank you to Jonny, Giorgina, Paulina, alberto, Diego and Regina and the rest of the entertainment team for making our holiday one to remember!...

...The resort is clean, the staff are amazing and cannot do enough for you... However, this wasn’t a problem as all the staff were on hand to help us in anyway needed 24/7... We also spent a little extra and visited the spa for a massage this was well worth the money and was much needed after nearly two weeks in the sun!... We wanted to say a huge thank you to Quezabel and Carlos who worked in the main restaurant during breakfast and lunch, they always made us feel special and took time out of their busy day to chat with us... Thank you again and see you in 2024 for our anniversary!...

This is our second time going to an all-inclusive resort, and Catalonia met all expectations... Room service could have a few better options, and other resorts offer top-shelf liquor, and here it is behind an "executive travel club" paywall...

...The front desk staff were very welcoming and friendly... I was still able to enjoy the cable channels... However, when I ordered room service, the food was delicious and fresh... I had the pleasure of dining at the Italian restaurant and the food as well as the staff was EXCELLENT!!!... I want to mention some of the staff who made my stay very enjoyable... Oscar who arranged a tour of the resort for me, a "special" dinner at the Italian restaurant as well as spa services... Esperanza who was my spa service guide as well as the masseuse, however I cannot remember her name... This resort caters to couples but does not exclude those who are traveling alone such as myself...

...The beach is awesome and they do a good job of clearing off any seaweed that washes up, although this time the weather was very calm and there was no seaweed... The hotel staff are so friendly and helpful... The food is very good and the service is great... The rooms are well serviced each day and the staff seem happy to help if extra towels or water bottles etc...

...Nice touches like fresh beach towels brought to your room each night. Good choice of a la carte restaurants with no problems booking... Service was often slow at Sorrento during the afternoon with an hour’s wait for a snack...

...Long story short, luckily we managed to do the upgrade upon check in... The night prior our departure I went to the front desk and explained the situation and I asked if it was possible to get a refund for the interrupted trip, the clerk also put me in a call with the travel agency where we booked to explain what happened... A couple of days later I received an email from the travel agency telling me that after several attempts, they couldn't get the approval from the property manager to waive the cancellation fee thus the refund won't be possible... It is Nov 18th and still haven't heard back from the hotel regarding the inquiry about the refund for the privileged upgrade... I understand it is a business, however, I think it is important that the hotel shows a bit of empathy and appreciation for their guests, specially the ones that keep coming back...

...The buffet closes at 3pm and the restaurants don’t open until 6pm, so room service is a must between these hours... Our room was clean and we had no complaints about the rooms... The maid service was excellent as well... Once the buffet is moved back, there should not be any lines for the buffet... You can walk from the lobby to the ocean in under 10 minutes...

...From the friendly staff to the not so pushy entertainment group. They weren't annoying with trying to get you involved, like other resorts are, and completely understood when you just wanted to relax... The staff at Catalonia Royal Tulum is like no other... They always greeted and treated you with the up most respect...

We have gone to this resort over 10 times and it never disappoints us... The incredible staff goes out of their way to make sure the guests are enjoying themselves...

...The hotel covid test provider gave us false positive tests and said that we could get ‘fake negatives’ to get back safe. It was $300 USD they were trying to charge us... The hotel staff ‘apologised’ by sending us a bottle of their free Prosecco...

...There are treats and infused waters at every turn... Lusvey kept our room pristine and would regularly come and restock our towels... However, we opted for the privileged package which gives you access to the Beloved restaurant... We really loved the food at this restaurant, everything we ordered was delicious and this restaurant offers a great view of the beach...

...When I asked to address my concerns with the manager over the bathroom ceiling food, cold water to shower they asked me to write them down, never so much as sorry to hear that you’re disappointed...

...The food available for me to eat in the room was only from room service- meaning pizzas and snacks...

We had the PERFECT honeymoon experience at the Catalonia Royal Tulum resort. Everything was absolutely amazing and we plan on going back to the same resort next time we travel... Several shout outs to the ones who helped make this experience incredible: Paulina made the pool games/area fun and exciting - she was full of energy... Luis was a very attentive bartender at the pool and always made great conversation... Ludy kept our room extra clean and made things look nice and presentable in our room... Keyla was very kind and told us everything we needed to know upon arrival about the resort and where to go... Finally, Margarita gave the world's best deep tissue massage and I would go back just for the massage!... Tequila bar has everything you need and the swim up bar was super fun!... I would absolutely recommend this resort with your friends or loved one for a week - they have everything you need if you want to relax and enjoy the sun!...

...The grill, offering such delicacies as gravy flavoured like genuine hot water... The bar staff attentive to every detail and meeting there own lofty ambitions of achieving a massive 18% success rate in giving you exactly what you ordered... Also offering the piece of mind of attaching a tiny camera to you, so she can ensure she is always cleaning your room when you’re wanting to go back in, and looking absolutely livid when you have the gall to want to access your room Aside from all this, the little details really made this holiday great... Card/room charge/cash, literally hours of fun... The entertainment staff round the pool, offering such holiday classics as bingo and aqua aerobics giving you the genuine ‘nursing home’ experience Would not come back if my life depended on it...

We stayed here as a couple for 2 weeks in October, the hotel was lovely, clean with spacious rooms the hotel staff went above and beyond to make sure everything was ok from the waiters/waitresses to the maids everyone was very friendly and welcoming. Food was really good and room service available for them nights when you just don’t feel like getting dressed up and eating out... Always sun beds available and waiter service to the beds was a bonus!...

...Amazing service from staff, very attentive and the entertainment staff are kind and friendly without being too pushy. Rooms kept super clean and bedding changed daily but our amazing house keeper Aisha... However the waiters etc are fantastic and try there best rectify the situations... Please be aware, if you want a quite relaxing stay, there is a decent amount of entertainment throughout the day with music from the speakers from the pool that can be heard from the beach...

This is our second time going to an all-inclusive resort, and Catalonia met all expectations... Room service could have a few better options, and other resorts offer top-shelf liquor, and here it is behind an "executive travel club" paywall...

...Three of those trips were before the pandemic so we expected a difference this time but there was the same perfect service and amazing food as before! We always upgrade to privileged as we love the extra restaurant by the sea but there are so many other options if you can’t upgrade!... As someone who works in a restaurant I’m amazed by the efforts they go to and the freshness and quality of everything!... If the pool is your thing it is more energetic than the beach and has a swim up bar... There are lots of servers bringing drinks to your lounger both on the beach and by the pool... Evening entertainment is near the pool and changes daily and is very good!... Drinks are excellent with lots of branded alcohol too Extra shout outs to Iris and the bar staff at night and the amazing David in Bloved And Enrique in the Italian restaurant to just highlight their amazing customer service... It’s also ideally located for trips out to playa del carmen or akimbo for the turtles and tulum mayan ruins and cenotes all within reach by using the local buses called collectivos which run by the hotel entrance costing far less than any excursions...

...Anyone can get involved, playing ping pong or fun activity like aqua aerobics and dancing. Shout out to the entertainment staff Georgina ,Paulina, Johnny,Alberto,Regina, Diego and Ana for all the activities being possible and fun...

...The front desk staff were very welcoming and friendly... I was still able to enjoy the cable channels... My package was all inclusive but didn't include laundering or spa services as well as specialty restaurants... However, when I ordered room service, the food was delicious and fresh... The pools, activities, and the beach are all in the same area which, depending on where your room is, is quite a walk to get to... But you'll enjoy the cute little animals and iguanas as well as the beautiful foliage... And at night, the walkway is beautifully lit... Oscar who arranged a tour of the resort for me, a "special" dinner at the Italian restaurant as well as spa services... Esperanza who was my spa service guide as well as the masseuse, however I cannot remember her name... This resort caters to couples but does not exclude those who are traveling alone such as myself... However, I was quite content with my experience...

We had the most relaxing holiday at Catalonia Royal Tulum. The resort is clean, the staff are amazing and cannot do enough for you... However, this wasn’t a problem as all the staff were on hand to help us in anyway needed 24/7... With this being an adult only holiday the resort is lively and fun with the entertainment staff always around to liven things up, even on rainy days!... However, it is still quiet enough to relax by the pool or the beach if you don’t fancy joining in... The beach is clean and the snorkelling is amazing!... We also spent a little extra and visited the spa for a massage this was well worth the money and was much needed after nearly two weeks in the sun!...

...The selection of restaurants is great and it’s easy to make reservations at them (yes you need reservations at the restaurants)... The buffet closes at 3pm and the restaurants don’t open until 6pm, so room service is a must between these hours... There is also nightly entertainment at the bar right by the pool (karaoke, shows, mechanical bull riding)... Our room was clean and we had no complaints about the rooms... The maid service was excellent as well... The buffet was moved during our stay for remodeling... Once the buffet is moved back, there should not be any lines for the buffet... It’s obviously more intimate than say the Hard Rock... You can walk from the lobby to the ocean in under 10 minutes... They would have had a very difficult time walking to and from the pool/ocean...

...The beach is awesome and they do a good job of clearing off any seaweed that washes up, although this time the weather was very calm and there was no seaweed. There is a lovely walk up the beach to the cove and back - about a mile there and back - beautiful... The rooms are well serviced each day and the staff seem happy to help if extra towels or water bottles etc... The pool is gorgeous and well kept... The rooms are not on the beach, they are set back in the "gardens" of the hotel, and so beautifully designed...

This place is great, and the entertainment team is actually entertaining (Regina is great!). They’ve got a great walkway through the thick jungle with a lot of wildlife to see... Upgrading your stay is not expensive and is highly recommended as it unlocks the BLoved beachfront restaurant which is my favorite during all meals...

This resort is amazing, the food is incredible and ala cart is unlimited. Dinner and a show is also amazing, with an acrobat show... Walk from the room to the pool is short and the pool has an ocean view... There are always waiters waiting to take your order by the pool and on the beach... Room service included in the stay as well... Entertainment lasts all day from the pool parties, Aqua gym and dancing to the daily night shows by the pool... Thank you Paulina, Georgina and Diego for making our stay so much fun...

The resort is well laid out with lots of things to do, e.g. games around the pool, several bars and a beach... The restaurants have lots of variety from Italian to traditional Mexican and a buffet for every meal... The whole family loved the hotel and would gladly return, with 2 of us already having their second visit here... They also planned out many different activities so you can do something new every day and all of the staff will remember you by name...

...To those who like snorkeling, theres a little reef just infront of the snorkel rental counter on the beach... The pool is the opposite you can always find chairs with umbrellas... If you want to do water activities you have to walk to stall further down on the beach( ex jetski, massage on the beach)... None the less I would definitely return as the resort staff was amazing... The good definitely outweighs the bad...

We stayed at Catalonia Royal Tulum for our holidays in Mexico. Staff was attentive and kind towards us, they were happy to help at any moment... There is a aqua sports stand if you wish to practice SUP or kayaking... Buffet style breakfast and lunch was nice, with a few gluten free options, although not too much variety when it comes to that...

...We spent £200 on a snorkel trip which was entirely wasted. The hotel staff ‘apologised’ by sending us a bottle of their free Prosecco... The hotel entertainment was full on and relentless...