Love this resort & the food & entertainment Regina & Anna, Diego, Gonzalo,Gio, Paulina, Alberto, Johnny , Eder & Gabriel they were the best . The resort was clean and the view was great. The pool was great.
Sept 15-20, 2022 I see there are a lot of mixed reviews about the resort. Some are spot on and some are exaggerated (in my opinion). You have to remember that this resort is home to wild animals (nothing dramatic). It was a great experience seeing them up close b/c they’re actually pretty friendly creatures and will come right up to you. Not begging for food or anything, but just curious. I can’t remember the types of animals but there are information boards throughout the walkway. The resort can get loud in the evenings due to the pool side activities that take place. During the day it’s pretty chill. I’m a foodie and maybe had 1 day where the food was just “ok”, which was at Sorrentos. Other than that, we ate really good. The wrist bands to enter your room are a plus b/c I’d lose a card if it was given to me. The check-in desk will give you a QR code that will give you all the information that’s on the resort. Restaurants, Bars, Activities, Room Service etc. All restaurants outside of B Loved, Sorrentos and La Palapa will require a reservation that you can book via QR code (if they’re not busy, they do walk-ins). My only “cons”: There isn’t really a place to have a good time after hours (in doors). A previous resort had a little night club on its grounds that everyone migrated to after hours. This resort does everything pool side in the evening. Not sure if it was just our room, but we had ants everyday. They even got into the celebratory fruit that was given to us on our first night. Some times they were in the bed. There’s air in the rooms, but don’t expect it to be the same type of airflow from home. The doors are a little offset so there were cracks. The room would be cool but not the cool to look forward to after a long day at the beach/pool. In regards to chair access. A majority of guest claimed their seats by placing their towels over the chairs. So it was really hard to determine who’s actually there and who’s left b/c they didn’t take the towels with them. You’ll just have to look for additional items like drinks, shoes etc. to determine if it’s still occupied. Other than that, it was a nice resort. 4 stars for my “cons”. Just in case it helps, I took little notes each day. Day 1: Check-in….quick and informative. The QR code assist with the site map to include activities and restaurant information. B Loved: Quick snack after arrival: steak tacos and chicken nachos B Loved: dinner: steak and potatoes David served us on both occasions. He’s great. Music in the evening by the pool plus a small show Day 2: Breakfast buffet at La Palapa (a lot of options, plus made-to-order omelettes) Lunch at Sorrento with Ethel (pizza and Buffalo wings. Not good: pizza or wings) Privilege Complimentary 30min massage extended to 50min for $30/p: excellent. Able to use spa facility afterwards Drinks at the B Aqua bar while swimming. Booked excursions for sat/sun with ease. Romantic full coarse meal on the beach with bottle of Moët, Salmon salad, tuna/calamari kabob, filet mignon/shrimp, salmon/shrimp, chocolate mousse. Photo shoot for the occasion (very good service). Day 3: 7:40am-4pm - Excursion- ATV, cenotes and Mayan ruin ($120/p) Dinner & show at Rauxa (good drinks, selected grilled octopus, 3 mini burrito choices) Jose’ as waiter. They kept the no red meat/pork notation for my husband. Day 4: 7:55am-1pm - Excursion- Boat ride to an island, open bar, lunch, snorkeling/paddle boating ($110/p). Dinner: The Grill- New York strip/grilled chicken, fries, broccoli and strawberry cheesecake. Strawberry margaritas. Server: Marisela - Very good Day 5: Breakfast a BLoved with Argel French toast, fresh fruit, eggs and green juice Lunch: La Palapa. Very good. Multiple options. I just selected the Salad bar and 2 made to order steaks (really good). Enjoyed hours by the pool and beach Dinner at Toscana: we were seated immediately. It however took our server 10mins to come to our table. We also were sat down well before other parties and they received their food before us. But over all, the food was pretty good…
Resort is amazing!! Great service, beautiful beach, jungle and grounds. Juan at the bar by the pool is excellent!! We had the best week. Used Tantum Travel Mexico for transfers and excursions. Best service in Mexico!! The whole experience was great!
Best place we have stayed, so much to do, great service and facilities and the highlight was the Sports and entertainment team; Ana Diego !!! Regina Georgina Alberto Francesco Paulina Jonny Gonzalo Mike And the spa team was great especially Esperanza who gave the best massage I have ever received. Thank you to everyone
Great hotel, great service! Every day the bed had a decoration. Any request meet with courteous service. Restaurant selections were amazing. Favorite was Terrace, serving Tapas in an outdoor setting. Entertainment poolside was engaging and fun. Thanks Diego! Servers that went above and beyond Lenora Mixhelle and Sylvia. Beach was clean and maintained well. Pool and pool bar was great! We will return!
Just returned from our 2nd two week visit to the Catalonia Royal Tulum and so glad we went back. The hotel was as good as our previous holiday and although the staff were fantastic last time the staff in the Tequila Bar and La Palapa this time helped us have an amazing holiday. A special thanks goes to, Quetzabel in the Palapa and Andres,Abesaid,Roberto,Iris,Fidencio And Scarleth from the Tequila Bar and of course not forgeting Manny and Marco Polo form the beach.
We loved our trip to this hotel. Beautiful beach and walkways around the hotel. Fantastic service from staff all round from the entertainment, housekeeping and restaurant staff, they really made the trip special. Special mention to the animation team Ana, Diego, Georgina, Gonzalo, Regina, Paulina, Paul, Johnny, Alberto, Gabriel, Eder and the staff at the buffet particularly Quetzabel who made our mornings everyday! Food was a little hit and miss but to be expected at an all inclusive. Would definitely recommend Rauxa as the show was amazing.
We stayed at Catalonia Royal Tulum for our holidays in Mexico. Staff was attentive and kind towards us, they were happy to help at any moment. There is a aqua sports stand if you wish to practice SUP or kayaking. The animation team (Paulina, Georgina, Alberto, Jhony, Diego, Regina, Ana) were always cheerful and energetic, encouraging you to partake in the activities they had. Food was nice, there is a buffet style dinner on Thursdays and Saturdays. You need to book a restaurant on the other nights as the buffet is closed. Buffet style breakfast and lunch was nice, with a few gluten free options, although not too much variety when it comes to that.
I liked this hotel and the facilities, the hotel workers were very nice and attentive. Food options were good for someone with no food allergies but my sister who is celiac struggled a bit. The animation team (Paulina, Alberto, Jhony, Georgina, Diego, Regina and Ana) worked hard to entertain everyone. I especially enjoyed the pool activities.
I had a deep tissue massage with Martha! It was the BEST deep tissue massage I have ever had! She found knots I didn’t know I had. I could have spent all day there! Would highly recommend! Spa had a lovely relaxation area too.