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Adults only all-inclusive resort, located in Xpu-Ha, Riviera Maya, on the Caribbean coastline. It is surrounded by native jungle trees, local plants, mangroves and cenotes - water springs where a diverse variety of flora and fauna can be found in an unspoiled habitat. It is just 25km from Playa del Carmen and Tulum's archaeological site, and 85 km south of Cancun International airport, in Quintana Roo State, Mexico.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Romantic
Languages Spoken
English, French, Spanish, German and 1 more
Location
Ctra. Cancún - Chetumal Km. 264.5, Xpu-Ha 77790 Mexico
Name/address in local language
Catalonia Royal Tulum
4.5 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Catalonia Royal Tulum is celebrated for its scenic beachfront setting and an array of amenities, including a stunning beach, lively entertainment, and a variety of dining experiences, though some guests suggest improvements for evening meals. While the rooms are spacious and tidy, a number of guests have noted a dampness issue. The hotel's location, while picturesque, is described as somewhat isolated, affecting nearby activity options.
The atmosphere strikes a balance between energetic and serene, despite some dated elements. Service at the hotel garners high marks for the staff's warmth and professionalism, contributing to its overall cleanliness and maintenance, yet some travelers question the value, citing extra costs for premium offerings.
Location
Picturesque
Atmosphere
Eclectic
Rooms
Damp
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
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The resort was beautiful, one of the best I have ever stayed at. We booked through Sunwing, which was a major dissapointment, but the overall stay at the resort was perfect.
The resort is about an hour away from the airport, which can make for a long travel day, but worth the drive.
The layout of the resort it perfect. It separates the a la carte restaurants from the buildings with the rooms, which separates the buffet/pool/beach. The rooms face a small jungle, which allows for the Coatis to come by your balcony. The walk from your room to the lobby or beach goes through this jungle, allowing you to see the Coatis up close, as well as iguana's and paca's (all adorable). Lobby has a good drink bar/coffee bar, as well as a gift shop. Pool is surrounded by the buffet and the ocean making it easy to pack for the day, and stay put if wanted.
The room was large, large shower with great water pressure and good temperature. Lots of pillows and extra blankets if neede. A/C worked well. Nice size balcony which was nice to relax on.
Staff was great and helpful, only getting one who kind of brushed us off when asking for information about our transport (again, mainly a Sunwing issue...).
Booking the a la carte restaurants were super easy through their site, which was easily usable with their free Wifi, which worked great and without password needed. You have five restaurants to choose from (favorites being Mamma Mia, Tao Cat and Rauxa). The Grill was okay, and we did not try the Adelita. Buffet was always well stocked and had more then enough options (overheard people complaining about lack of options so I guess it just depends on taste). Every supper is an a la carte, with the exception of Saturday which is the Mexican buffet, as well as some of the a la cartes still being available.
The beach was perfect! No resorts sharing the beach right next to Catalonia Royal Tulum on either side. Beach was kept clean, staff bringing drinks were always available, juice bar right on the beach. No seaweed, no rocks in the swimming area, watersport activities easily accessible. We never had to fight for chairs, however towards the end of our stay we started to notice the typical ignorant people reserving chairs on the beach without showing up for most of the day.
Nightlife was minimal, but in a good way. Always had something, but we did not attend often.
To be noted : we booked an excursion through Amstar (Sunwing not having a representative at the resort all week). It was Tulum & Yalku Excursion: Guided Tour, Cenote, Snorkel, and Lunch at 169$ USD. This was a big dissapointment, and would not recommend. I will leave a review on their page, but long story short, 8 hour day, less then 2 hours spent doing the actual excursion.
This was easily my favorite in terms of layout, looks, comfort, food, etc.
Would recommend highly.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Beach was beautiful, Rooms clean, Pool never packed.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Royal Tulum
Responded Jan 10, 2025
Dear Guest, Thank you for your detailed and thoughtful review! We are so pleased to hear that Catalonia Royal Tulum provided such a memorable experience for you, and that you enjoyed the beauty of the resort, the comfort of your room, and the fantastic wildlife encounters. It’s wonderful that you appreciated the unique layout of our resort, where the jungle surroundings offer a peaceful atmosphere and opportunities to see Coatis, iguanas, and paca’s up close. We are glad you found the walk from your room to the beach so enjoyable! We’re happy to know that you had a great time with the restaurants, particularly Mamma Mia, Tao Cat, and Rauxa, and that the buffet offered a wide variety of options. Your comments about the beach, cleanliness, and service are much appreciated, and we’re delighted that you didn’t experience any issues with beach chair availability, though we will continue to monitor this to ensure a relaxing environment for all guests. We’re also grateful for your feedback regarding the excursion you booked through Amstar, and we apologize that it didn’t meet your expectations. We appreciate you sharing your experience, as it helps us improve the overall guest experience. Thank you again for recommending our resort so highly. We hope to welcome you back soon for another incredible stay! Warm regards, Your Catalonia Royal Tulum Team
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This hotel is quaint and well-maintained. The walk to the beach is always pleasant and full of surprises, as you never know what kind of animal you might encounter in their mini jungle. I appreciate the hotel's ecological efforts, such as using glass bottles instead of plastic ones. You don't have to worry about your room key because it is conveniently tied to your hotel wristband—a brilliant touch.
The food is okay, but the hostesses—Angeles, Quetzabel, and Yolanda—always greet you at the Palapa with beaming smiles, which makes every visit special. Making reservations for à la carte dining is a breeze, and securing your preferred dining time is easy. The entertainment team puts in great effort to make your stay enjoyable, and they are always friendly. The beach is stunning, which is rare for the Mayan Riviera, and an added bonus is that you don’t have to compete for beach chairs.
However, I would recommend designating specific smoking areas, as it can be unpleasant to smell cigarette smoke throughout the day. Additionally, since the hotel is committed to preserving its wildlife and jungle, cleaning the walkways with bleach may not be the best approach. Eco-friendly alternatives would better align with their sustainability efforts.
All in all, this was a delightful surprise.
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Date of stay: December 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Royal Tulum
Responded Jan 10, 2025
Dear Guest, Thank you for sharing your thoughtful review of your stay with us. We are so pleased to hear that you had a pleasant experience at Catalonia Royal Tulum and appreciated the unique charm of our resort. We are thrilled that you enjoyed the walk to the beach and the encounters with the animals in our mini jungle. Our team is dedicated to preserving the ecological integrity of the property, and it's wonderful to know that our efforts, such as using glass bottles instead of plastic, made a positive impact on your stay. It’s great to hear that you were welcomed with smiles by our hostesses Angeles, Quetzabel, and Yolanda at the Palapa, and that the dining experience, especially with the ease of making reservations, contributed to your enjoyment. We will be sure to pass along your compliments to them! We are also grateful for your feedback regarding smoking areas and walkway cleaning methods. We are always striving to improve our environmental practices, and your suggestions are valuable as we continue our efforts to align with sustainable practices that preserve both the guest experience and the natural beauty of our surroundings. We’re glad to hear that your overall stay was a delightful surprise, and we hope to have the pleasure of welcoming you back to our paradise soon! Warm regards, Your Catalonia Royal Tulum Team
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We stayed at the Catalonia Royal Tulum Resort for 10 days and loved it. This is a relatively small resort, ideal for anyone who likes to relax. If you want excitement, there are regular entertainment options as well as excursions (for an added cost). We particularly enjoyed the Aqua Gym and other activities with Abraham and the rest of the Entertainment team. Painting classes were fun. The Rauxa Show is amazing. If you want a quiet place to read or rest, that is also possible. The beach is beautiful, with warm water and clean, soft sand. Seaweed drifted in for two days, but it was cleaned up each morning and then disappeared altogether. We didn’t have too much difficulty finding chairs at the beach or the pool. The pool is warmed by the sun, so it was slightly cooler than the sea on two cloudy rainy days (when the temperature was only 22 degrees Celsius), but on hot sunny days (27-29 degrees Celsius) it was lovely. Chairs at the pool enable sun or shade, as desired, and we had no difficulty finding a place to sit. The room was very comfortable and clean – staff came in each morning to make the bed, clean up, stock the fridge, and replace any towels thrown on the floor. Then they came again during supper time to replace any beach towels we left on the floor. Corridors were swept and washed regularly. Even the stone path to the beach was scrubbed. Staff (especially Quetzabel and Angeles at La Palapa Restaurant) were friendly and helpful and genuinely seemed to enjoy their guests. There was an excellent variety of food at the buffet for breakfast and lunch, with gluten-free options and something for everyone. The various restaurants in the resort each offered distinctive dishes, and we enjoyed our selections from each one. We didn’t suffer any adverse effects from meat, fresh fruit, or salads, thanks to the care taken by kitchen staff, who were seen regularly checking the temperature of food. Overall, we had a wonderful time and will be coming back in the future.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Bring lots of sunscreen -- a 125 mg bottle at the resort store costs $21 USD. We found we did...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Royal Tulum
Responded Jan 28, 2025
Hello Alice, thank you so much for sharing your detailed experience with us! 😊 We are thrilled to hear that you had a wonderful time during your 10-day stay at Catalonia Royal Tulum Resort. It’s great to know that you enjoyed the Aqua Gym, painting classes, and especially the Rauxa Show. We’re also happy that you had a relaxing beach experience and that our team, including Abraham and the Entertainment staff, made your stay even more enjoyable. We will certainly take your feedback regarding the seaweed and pool temperature into account to continue improving our guests’ experience. We’re also grateful for your recognition of the cleanliness and comfort of your room, as well as the food variety and quality. We look forward to welcoming you back for another memorable stay! 🌞✨ Catalonia Social Media
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The place is very beautiful, the path which leads from the rooms to the beach, swimming pool, restaurant is superb, the room is comfortable as is the bedding and the very large bathroom, really pleasant, the tiling everywhere is very appreciable in terms of hygiene , a balcony overlooking the lush vegetation completes the whole, the safe is large enough to leave all our belongings there and in particular the iPad which enters without problem, the cleanliness is perfect, we had a Junior suite in the first building near from the lobby to recommend to people who like tranquility in the evening, in fact the buildings near the swimming pool are live with boom boom fiestas around the pool. The beach where you can easily walk is very pleasant. The breakfast and lunch buffets are plentiful and good, despite the crowds in this type of establishment we never waited to get a table. The bar in the heart of the lobby is very nice for an aperitif.
Points to improve :
The service at the pool is slow and sometimes they forget to bring you your order, this happened to us, perhaps an all-inclusive policy to serve less drinks. The deckchairs, as in all these places, are reserved by customers early in the morning by their towels placed there and kept there throughout the day. Whoever arrives after a walk manages. If there is a solution to be found it would be appreciated. We had dinner at the Tuscany restaurant the first evening, deplorable service it is obligatory to reserve according to slots orchestrated by quarter of an hour and despite this at hour H you wait more than 20 minutes for a table to be available, even though set tables are not occupied, the service is very long for uninteresting dishes. And the worst was to come at the restaurant La Terrasse, albondigas with the taste of bleach spat out just as dry, patatas bravas not cooked enough… we never remember putting such bad dishes in our mouths. The drinks served around the pool are of very poor quality, again perhaps the effect of the all inclusive, I prefer to pay for my drinks but for them to be of good quality. No straws when we see how the glasses are not washed but just passed under water without dishwashing detergent it's shameful and above all not at all hygienic have you already forgotten the Covid era? The rolling of suitcases on the path passing in front of the balconies at 6:30 a.m. is very unpleasant. Is there not a solution to have the suitcases of customers leaving early or arriving late removed from the back of the buildings? We asked for a service from Francesca from the marketing department who kindly gave it to us, however we would have liked an invoice in fact we asked her to send back for us the key of the previous hotel in BACALAR taken away by accident, we asked her to given 1000 pesos we received neither change (which we would have left him anyway for the service rendered) nor an invoice. The way of proceeding is very cavalier all the same in a 5 star hotel. We are far from the quality of service expected in a 5 star hotel. It’s a mediocre regret to have chosen this establishment to spend so many nights there. Junior suite 1001 C JORAS and M LAFORGE
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Vraiment pas à la hauteur d’un 5 étoiles et du prix payé.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed from December 29, 2024 to January 10, 2025. We arrived at the hotel around 22:00. The first room they gave us was on the 2nd floor, which is the last, we asked for a change because there is no elevator and asked them to change us to the 1st to avoid the stairs, we didn't want a bass and since we've been in Mexico on another occasion we knew the problem of humidity in the bass. The room we were given, on the first silver, had the shower with rust, the fingers stuck to the switches by dirt. The countertop of the bathroom with cracks. We called to be changed and they told us they were okay, but they were gonna take time because they were almost complete. We told them that night we stayed there, we were tired of the trip, it was almost 12 at night, but the next day they found us a room in condition, we are talking about a 5 star hotel. I couldn't even take a shower because of the disgust and danger of rust. The next day we got up early because we planned to go to Playa del Carmen. We approached reception to show them the pictures and they told us they would change us but because of the high occupancy they would take time. Back in the room, and of course, immediately a maintenance manager arrived, who came with 2 employees who started to remove the rust, we told him that there we did not stay, that they had to give us another room, because the cracks of the countertop would not fix them and that was dangerous, because we could cut ourselves. Between waiting for the room change, etc. We couldn't leave until 13:00 for Playa del Carmen. Another thing, the rooms have such a musty smell that it permeates the clothes, even the backpacks. With the air fresheners they cast it masks a little, but the smell of moisture persists. The last day we were picked up at 6:00 p.m. We asked if they had any complimentary rooms, to take a shower before we left. And they told us they were complete, which wasn't true because I made the assumption to book a room for that day and there was. We were told that at the Spa it could be, but that we were not guaranteed. The option we were given was to pay a plus, and that's what we did. We paid $50 and had our room until 17:00. Knowing that we lost the first morning with the change of rooms, they could have had the detail of compensating us with the extension.
To say something positive the hotel staff in general well, both the animation team, and the waiters, are friendly and give good service. The food's not bad. Buffet is only for breakfast and lunch. Dinners and lunch are in theme restaurants and with reservations, also good food, and good service. The hotel is isolated, if you are not going to be all day in the hotel, you need a rental car, or as we did, take taxis, which are about 40 € round trip to Playa del Carmen. You can take the groups, which are vans, of about 11 places that stop at the door of the hotel, and are cheap, to Playa del Carmen 40 pesos, each way, but on the return they leave you in front and you have to cross a 4-lane highway, which we found very dangerous. The hotel beach very good, quiet and clean. Employees always on the lookout, come wherever you are in case you want something. The hotel needs a comprehensive renovation.
The problem too, they have it when it rains, because the evening animation has to be done at the reception.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Tras nuestras quejas, la habitación se esmeraron y estaba limpia. Un día volvimos a las 18:00 h....
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is terrible. A true nightmare. We arrived on August 10. The worst experience we could have had, it ruined our vacation. We arrived late because of the hotel transportation and when we arrived they did not give us dinner and they invited us to order room service which took an hour and a half and the food was inedible. But that wasn't all. The room they were given, 2013, was very old, it smelled of humidity and the bathroom smelled of rotten pipes, a smell that was unbearable because the bathroom could not be closed since the door was very old. The refrigerator didn't work, the safe didn't work either, the TV didn't work, the lights were out, the mattress was sagging. We asked for change and they told us that it was not possible until the next day. The room offered does not have adequate air conditioning and we slept at 28 degrees!!! New change from room to another with a lot of humidity and a musty smell, a joke. There are also no bottles of mineral water in the hotel, only filtered water from them.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:No elijáis nunca este hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although this resort is a bit outdated, it was still really nice. Everyone is really friendly and hard-working. We had a romance privileged room, which included wine and fruit one night, 30 min couples massage (which we upgraded ro 1 hr for $35 pp), dinner on the beach and the use of the spa facilities daily. Plus, of course, the Bloved restaurant that we tried for breakfast, lunch, and dinner. Our room was cleaned several times a day. Safe was locked if we forgot to lock it, towels were replaced daily, and water (large glass bottle that is pretty heavy to take to the beach) was placed in the room daily. Bring small plastic bottles and fill them from the big bottle if you want to take it with you out of the room. We tried all the restaurants except the Italian. I have celiac, and all the restaurants took really good care of me. There is a section at the buffet for gluten-free bread. There are a lot of gluten-free deserts, too. Haven't gotten sick once. There are plenty of options to eat even if you don't choose the privileged option. I wouldn't say food was amazing, but there was plenty to choose from if the option you first picked wasn't good.
The jungle feel of the resort is really unique. Extremely romantic. The shows were very tasteful and colorful. The drinks were strong. And there is a lot in the area to do if you want to just leave the resort for a change of scenery.
The beach was gorgeous, the first part of the trip. Then it got windy and blew in a lot of seaweed. Not the resorts fault, of course. Mother nature has its ways. But I'm glad we got to enjoy the gorgeous beach for the first part of the trip.
I definitely think this is a 5 star resort and would return in a heartbeat.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Royal Tulum
Responded Oct 23, 2024
Thank you for sharing your wonderful experience at our resort! We’re thrilled to hear that you enjoyed the romance privileged room, the attentive service, and the unique jungle atmosphere. It’s great to know that our staff took good care of your dietary needs, and you appreciated the variety of food options. We’re glad you loved the beach during the first part of your stay and enjoyed the shows and activities. We look forward to welcoming you back for another amazing getaway!
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OK have just stayed here for 2 weeks in January 2025, with my wife, and wanted to give an honest assessment of the place. Firstly, on arrival the initial impression, is that its much smaller then previous hotels we've stayed in at this location. The reception leads to 6 residential blocks were the guests stay, and has a walkway which goes directly through the centre of these blocks down to the beach. It's a jungle-esque setting, so obviously you'll see plenty of coats, agouti, birds and the occasional iguana (one of the reasons we chose it). At the end of the walkway is a decent sized pool, the main restaurant, and then a superb beach, its set on Xpu-Ha beach, which other tourists pay to enter, so you know its going to be good. For those who snorkel, there are a number of reefs both left and right of the hotel beach which you'll see sting rays, and countless other fish ( I was lucky enough to see an Electric Ray and a Mobula Ray while there). The rooms - we specifically asked for a ground floor room to allow a close up of the hotels resident animals. Sadly the room smelled damp, but we persevered as it is a jungle environment, and we're rewarded with numerous personal encounters with coats and agouti, as well as the Mayan Jay's. The rooms are dated, and damp, our clothing actually was moist by time we left such was the effect of the dampness. The room itself is sizeable, and adequate. Restaurants - the hotel boasts 6 restaurants and for those wishing to upgrade, a 7th BeLoved for privileged guests. For evening meals you have to prebook, and this is on a first come first served basis, I did find it surprising that they don't have a buffet restaurant on an evening which would offer choices, not sure if this is a cost cutting thing or not. The meals - again adequate, not bad but considering these are supposed to be individually prepared meals from a menu, certainly not outstanding. On an evening they have a limited entertainment program, which weather permitting, is sited near the pool bar. Let's just say we've had better elsewhere ! The Beloved package is offered to all guests arriving, who can upgrade for $50 per person per night. These rooms are apparently an upgrade to the standard rooms, albeit not significantly so. For that price you get an extra 2 dishes choice on each of the menus at the restaurants ( again given the quality of the food I doubt it would be an upgrade), and as explained earlier the privileged guests have a separate restaurant to dine in, however not sure how good this was as the privileged guests seemed to dine were we ate ! There is a roped off area on the beach for exclusives, which is surrounded by sunbeds for non privileged, oh and you get a cushion for your sunbed !!! For me the cost isn't worth the upgrade, I'm sure others will suggest otherwise who have paid it to justify it, but the benefits don't outweigh the cost. Summary - we enjoyed the stay, but for the cost, we could have got better. The rooms require updating, the meals require attention, and the evening entertainment certainly needs looking at. But the wildlife and beach certainly don't disappoint.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Royal Tulum
Responded Jan 22, 2025
Dear Guest, Thank you for taking the time to share your detailed and honest review of your recent stay at our resort. We genuinely appreciate your balanced feedback and are glad to hear that you enjoyed the natural setting, wildlife encounters, and the beauty of Xpu-Ha beach. These unique aspects are indeed some of the highlights that make our location special. We’re pleased that snorkeling and wildlife sightings, such as stingrays and agoutis, added to your experience. Your understanding of the jungle environment and the challenges it brings, such as dampness, is much appreciated, though we regret that the room conditions detracted from your comfort. Updating and improving our accommodations is an area we’re continuously working on, and your feedback is valuable in helping us prioritize these efforts. Regarding the dining experience, we understand that prebooking meals and the lack of a buffet option in the evening might not align with everyone’s preferences. We’ll consider your suggestion about introducing more flexible options and strive to improve the overall quality and variety of our dishes. Your insights about the Privileged package and its value are also noted. While some guests enjoy the additional amenities, we recognize that it may not meet everyone’s expectations. Your honest perspective will help us reassess the benefits offered to ensure they provide true value. As for evening entertainment, we’re sorry it didn’t meet your expectations. We aim to offer enjoyable activities for all our guests, and your comments will be shared with the team to explore ways to enhance our programs. We’re glad you appreciated the natural surroundings and beach, but we regret that certain aspects of your stay fell short. Your feedback helps us to grow and improve, and we hope to have the opportunity to provide you with an even better experience in the future.
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The resort grounds are impressive. The Mayan-inspired path through the central jungle setting of the resort and the white sand, blue water beach are wonderful. Xpu Ha beach is ideal for serene beach strolls and ocean swimming. During the week it is a very quiet stretch of sand but that changes on the weekends when the nearby beach clubs attract large local crowds, providing it with a fun vibe. The large and very clean pool is a bit too busy and noisy for my own preferences but does provide an active and fun environment for those seeking it. To me, the beach seemed a bit crowded with basic lounge chairs placed quite close to one another. The natural shade from the palm trees is great but those chairs with that shade could be hard to find late in the morning and early afternoon when people tended to “reserve” chairs with their towels. The food was very good. For breakfast and lunch, the well managed buffet provided quality and choice. For dinners, I most enjoyed the Grill and Mamma Mia (Italian). Their menus are like dining out at home, so not much of a Mexican feel, but still good food and service. The room was spacious, clean and well appointed. There was a very feint musty smell (not unexpected in the tropics) upon check in but that dissipated by day 2. The water pressure, hot water, A/C, and ceiling fan were fine and added to the comfort of the room. The sales tactics of the Member Services (Guest Services) were disappointing and they reach out to you on day 1 in the morning. I am fine with trying to promote and sell memberships but doing so in such a way that can leave a bitter taste with many guests early in their visit is an approach that management might want to review. Those staff members are friendly but too much focused on the potential sales and not the services. Overall, the staff at Royal Tulum was excellent. Very friendly and professional. I enjoyed my interactions with them and they are a real strength of the resort. To note a few: Quetzabel and Angeles are hostesses at the buffet restaurant and they greeted me each visit with such energy and friendly chats. After only 7 days, it felt like being greeted by good friends. I often had either Luis or Maria as a server and they were much appreciated. Alondra (I think that’s her name) is a hostess at the Grill. She was always friendly and offered helpful advice and information during our brief chats. It was my first visit to the Yucatan peninsula and I hope to return soon. If/when I do, I would happily stay again at Royal Tulum. As a solo traveler on this trip, it was a relaxing and restful week. I think it would be a better destination for couples or groups of friends/family. (out of 5, closer to a 5 than a 4)
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Royal Tulum
Responded Jan 28, 2025
Hello Erica, thank you for sharing your experience at Catalonia Royal Tulum! We are thrilled that you enjoyed our beautiful grounds, the peaceful beach, and the serene jungle path. We completely understand your preference for quieter areas, and we’re happy you found moments of calm despite the lively beach. 😊 We appreciate your positive feedback about our food and staff, especially Quetzabel, Angeles, Luis, Maria, and Alondra. They truly make a difference in our guests' experiences. Your insights on the sales tactics of our Member Services team are valuable, and we will review them to ensure that all our guests feel comfortable from start to finish. Thank you again for your thoughtful review, and we look forward to welcoming you back for another relaxing stay at Royal Tulum! 🌊🌿
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I have been a guest 3 times at this facility and eight years later, given the spectacular memories I carried within me, I decided to return to the Catalonia Royal Tulum. I have always come here as a customer with a room in a suite, access bracelet to the VIP area etc... always paying extra fees. The holiday was a disappointment. I don't know what happened inside this structure (which still retains its splendor because it is located on a beach in a very beautiful location), but the restaurants that before were of excellent quality are now of almost second-rate quality in village food style, the theater that was once open and entertained guests with shows by external artists every evening, has now been closed and in the evening we get bored with the usual banal activities of village entertainment. The staff, especially in the catering areas, were always well qualified, prepared and attentive to the needs of the guests, but now mainly kids or people who are novices and not experts in the catering sector have been hired, sometimes even very unhappy with the work they do and this is very bad to see. The quality restaurants that served meat, lobster, shrimp and sushi, Now I'm just a sad bluffet from calamari every day, white rice, pre-cooked and cold meat tacos and overcooked pasta! This is one of the most expensive structures, the flagship of the Riviera Maya, but a paid trip Maldives style was just banal weekly entertainment from a holiday village. Few excursions available and those few are carried out with unqualified tour operators, with the exception of the excursion which was followed by a very good guide named Roberto in holbox. The head of the entertainment staff was absolutely unable to provide assistance to guests and assistance on guided and organized excursions. Unfortunately the weather was not the best, and the week was quite cold, but the even sadder thing was to see the type of clientele completely changed (elderly mostly) and the type of air and environment that can be breathed in the structure, completely change. Years ago this place was full of youth, dancing, evening and pool fun, now it is a shadow of itself and the old 90s style villages! A sad thought went to our companions in misfortune, who unfortunately were on their honeymoon and will only bring back a bad memory to Italy. If I had seen Mexico as it was this last time I would never have gone back, and that's a great shame.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip:Il cibo mi ha generato
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Settimana, perciò occhio
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Si alla sera fanno degli spettacoli con musica dove si può ballare o anche solo ammirare.Durante il giorno gli animatori organizzano dei giochi o balli in piscina
None of the rooms at this amazing resort have an ocean view. We almost didn't book several years ago because of this. I'm so glad I went with my heart. We've been 2x since 2022 and are going back this year, too. All rooms have a balcony facing the beautiful green jungle. Walk down the winding stone pathway and over the bridge (beautifully lit at night) to the pool then on to the most gorgeous beach you could dream of.
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