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Hotel Arenas

Certificate of Excellence
Costera Mahahual KM. 2.3, Mahahual 77940, Mexico
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1 room 1 adult
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Hotel Arenas
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69 Reviews from our TripAdvisor Community

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Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The hotel looked nice outside and we were looking forward to our stay. It is situated just on the edge of the busier zone in town, which is nice. On arrival, we see that the hotel is very much in need of maintenance. We had a superior room. The safe didn't work. The patio door was broken. The window frames... More 

Helpful?
Thank Aventura69
Cancun, Mexico
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed November 23, 2015

The room is OK and the staff is polite although not English speaking. Not located near the town but it is quiet and peaceful. Need to drive to town for the restaurants or take a long walk. Bathrooms are small and the faucets are corroded. With a few improvements it would be a great place. Great place to relax on... More 

Helpful?
Thank 336tracyh
1 review
5 of 5 stars Reviewed November 22, 2015

The first thing i thought as i reached this wonderful hotel was "Am I in Paradise?" And as I turned and looked myself around I answered myself "yes.. I really am in Paradise" wonderful location basically on the beach, the sea is incredible and i never saw one like this before. Hotel is extreamly clean and the room service is... More 

Helpful?
Thank alessandro d
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 24, 2015 via mobile

Don't stay here or at Mahahual. The wifi doesn't work. The concierge doesn't speak English. The room is dated and doors don't work properly. The room door had to be slammed shut with such force that my wife could not do it. The sliding door doesn't work and my wife hurt herself and broke a nail (bleeding). The concierge didn't... More 

Helpful?
Thank Gordon P
1 review
5 of 5 stars Reviewed March 22, 2015

Really a great place to stay! Awesome landscape, beautiful sea, everything was clean, preacious and tasty food. Respectful staff and management. Excellent! Thank you Hotel Arenas!!! I hope will be back soon!!!

Helpful?
Thank minozizou
Marseille, France
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 6, 2014

Sincerely, if we have a very good record of Mahahual is most for our stay in Arenas hotel! Vicenzo the gérant is a young and very sympatic person. Rooms are very clean ,With a stuning view to the sea.... Beds and matress are very confortable ! Bathroom are cute, chocolate product like shampoo are provided. Price are very raisonnable, the... More 

Helpful?
1 Thank Lili210955
Corozal Town, Belize
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 4, 2014

This was our second time to this hotel. The first time was great but now their service has declined. The rooms need some maintenance nonetheless it was very clean and ac was nice. The curtains can be changed or washed. The beach was wonderful, very private. The ceviche was to die for. The continental breakfast that is included is a... More 

Helpful?
1 Thank kyn2011
Ottawa, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 25, 2013

Our experience at this hotel was not a good one!!! Aside from the lack of concern shown from hotel staff for issues such as the air conditioner not working and no shower curtain or bath mat to prevent shower water from splashing, or no internet signal we were offered a simple shrug of the shoulders…….. My husband and I were... More 

Helpful?
2 Thank Debbie1012
Chilliwack, Canada
Level Contributor
274 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
4 of 5 stars Reviewed October 8, 2012

Our third trip to the Costa Maya while staying in Mexico, and our second stay at this hotel. Staff is very friendly and professional and always willing to help you in anyway. Cost of room for low season, is very reasonable. Away from the 'town centre' and the boat people, when cruise ship in town, making this a very quiet... More 

Helpful?
Thank CookyM-G
Colima, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 13, 2012

Hotel Arenas is maybe a "once upon a time" good hotel and could be a great hotel today if the staff all received an attitude adjustment, and the hotel took more care in maintaining their rooms. This was our second time visiting the beautiful beach in Mahahual and we decided to try one of the "nicer" hotels down the road.... More 

Helpful?
3 Thank KmLXalapa
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