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Koox Matan Ka'an Hotel

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259 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Sheffield, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Maria and Tadeo are very helpful and make you feel at home. Hotel is clean and has all the essentials. Superb breakfast and unbeatable location.Beach is 200 metres away and a wide choice of restaurants and bars in the perimeter

Helpful?
Thank Cesar C
Level Contributor
10 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The place has a nice swimming pool and great facilities. But what made me review this place, was the extraordinary service I experienced at my stay. I asked the hotel manager, whether they had a laundry service at the hotel. They did not, but he told me there was one nearby but that it might be closed. To avoid that... More 

Helpful?
Thank Miriam M
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The hotel seemed to lack proper pest control and maintenance overall. There were ants in our room and although we requested service on a few occasions, the problem didn't seem to go away. In addition, the water service was not working properly on the first two days, but it was resolved after complaining. On the positive side is the fact... More 

Helpful?
Thank Ruben P
maryland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 21, 2016 via mobile

Buyer beware. We booked a 6 night stay at this hotel and had to change dates. We gave them over a month's heads up. They very strictly adhered to their no change policy. They had already charged our credit card and there was NO flexibility. If you book you must be absolutely sure that you will have no changes as... More 

Helpful?
1 Thank kjaxon
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear guest, Thanks for your review and we are very sorry for your inconvenience. However, you had booked a non flebility rate that is prepaid and non refundable. If you choose that rate, we're sorry but you don't have much flexibility. This rate is cheaper than the others for that reason. We look forward to welcome you in any other... More 

Madrid, Comunidad de Madrid, Spain
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 4, 2016 via mobile

I had called to book a room the day before saying that I was coming because I wanted to dive at Banco Chinchorro the next day. I was offered pricing options for diving and agreed to pay on arrival. When I arrived the diving had not been booked and I basically wasted time (it's a 5 hour journey here and... More 

Helpful?
Thank Raphyfa
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear Guest, Thanks for your review and we are sorry about your situation at the hotel. However, our staff kindly accept your booking without any credit card guarantee and they told you only asked for diving in Banco Chinchorro. They didn't book your tour as they agreed with you that you'll organize it once you arrive to the hotel. Moreover,... More 

Amsterdam
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 7, 2016

Very nice hotel in the center of Mahahual. Very nice staff and great continental breakfast, i liked especially the marmelade from papaya and pineaple. The room was very nice and clean. The pool did not look very clean. I would stay here again.

Helpful?
1 Thank 111MoN123
Belize
Level Contributor
10 reviews
5 hotel reviews
4 of 5 stars Reviewed May 2, 2016 via mobile

went to mahahual with the family. we choose this hotel based on the availability of swimming pool. it proved to be a wise decision. PROS:such a great place to relax after a sunny beach day. they have adequately sized clean rooms, with nice water pressure shower. the breakfast was excellent the location is really good also and even though is... More 

Helpful?
Thank Ivan D
Mexico City, Mexico
Level Contributor
105 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed April 29, 2016 via mobile

Pros: -Reasonable price. -Clean room. -free wifi -There is a cute and friendly cat and my kids like to play with him(her?). Cons: -The hotel is not next to the beach . It takes about 2 mins to walk to beach. But you can use the beach club and towel for free at hotel Koox Quinto Sole.(but you need to... More 

Helpful?
Thank chy_annietw
Carleton Place, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2016

Cozy spot just off the Malecon , close to restaurants and very clean and quiet. The manager (Gerben) was very accomodating and helpful in so many ways. Wonderful breakfasts and great seating areas to relax and enjoy your WFI.

Helpful?
1 Thank klutz47
Playa Del Carmen
Level Contributor
164 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed April 20, 2016

This is one of the few virgin beaches still in the Caribbean side of Mexico. Sea is amazing, a great reef for diving and really cheap. This is a very small town, only two streets mostly visited by local people, most of them camping there. There are few hotels and Matan Ka'an is maybe the best. There is no security... More 

Helpful?
1 Thank Amaru_y_Jorge
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
In the old Mayan language Matan Ka`an means "gift from the sky" and for all of us that we have worked with sacrifice and passion, it was really true. Matan Ka`an Hotel is located in the heart of Mahahual, a small fisherman village which can be a perfect start point to visit the entire surrounding area, rich of unspoiled natural beauties as the bank of Chinchorro, the only Mexican Caribbean atoll, or the biosphere of Sian Ka'an. ... more   less 

Additional Information about Koox Matan Ka'an Hotel

Address: Huachinango, Mahahual, Mexico (Formerly Matan Ka'an Hotel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Costa Maya > Mahahual
Price Range: $46 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Koox Matan Ka'an Hotel 3*
Number of rooms: 25
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Also Known As:
Koox Matan Ka'An Hotel Mahahual, Mexico - Costa Maya
Hotel Style:
#3 On the Beach Hotel in Mahahual
#4 Romantic Hotel in Mahahual
#5 Family Hotel in Mahahual
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