We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Koox Matan Ka'an Hotel

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Koox Matan Ka\\
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

265 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 79: English reviews
Merida, Mexico
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is good, the staff are helpful, there is a charming interior and theme to the rooms (they each have a name, we were in Paloma and Cactus). The Cactus room has a little view of the ocean while the Paloma room has a view of the street. Both rooms have absolutely horrible quality beds. I'm talking horrible. The... More 

Helpful?
Thank DarciPenner
Spain
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Great, beautiful, nice staff. Shame there isn't much to do in town... Clean, good design and good location. It has a pool which is useful in the afternoon after the beach and they are friendly. Overall it is good value for money so I can recommend.

Helpful?
Thank homelessdj
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear guest! Thanks a lot for your review of your stay at our hotel and we are delighted to know that you have enjoyed our hotel and its facilities!! Thanks a lot for your comment and all staff is sending greetings to you. We look forward to welcome you again very soon! Regards!! More 

Sheffield, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 13, 2016

Maria and Tadeo are very helpful and make you feel at home. Hotel is clean and has all the essentials. Superb breakfast and unbeatable location.Beach is 200 metres away and a wide choice of restaurants and bars in the perimeter

Helpful?
Thank Cesar C
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear guest, Thanks a lot for your kind words and for your time to write this review of your stay with us! We're delighted to know that you enjoyed our hotel!! Thanks for chosen us and we look forward to welcome you very soon! Kind regards! More 

Level Contributor
10 reviews
5 of 5 stars Reviewed August 8, 2016 via mobile

The place has a nice swimming pool and great facilities. But what made me review this place, was the extraordinary service I experienced at my stay. I asked the hotel manager, whether they had a laundry service at the hotel. They did not, but he told me there was one nearby but that it might be closed. To avoid that... More 

Helpful?
Thank Miriam M
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear Miriam, We are very grateful with your comment and you make us feel very proud with your comment about your service experience. Thank you so much!! We look forward to welcome you very soon! Our warmest regards! More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 29, 2016

The hotel seemed to lack proper pest control and maintenance overall. There were ants in our room and although we requested service on a few occasions, the problem didn't seem to go away. In addition, the water service was not working properly on the first two days, but it was resolved after complaining. On the positive side is the fact... More 

Helpful?
Thank Ruben P
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear Ruben, Thanks a lot for your review of your stay with us in Mahahual. We're just in the middle of mayan jungle, next to the sea.., there are ants, mosquitos and a lot of little animals that can't be control as a urban hotel. This is nature and we're sorry for your inconvenience with ants. We are happy to... More 

maryland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 21, 2016 via mobile

Buyer beware. We booked a 6 night stay at this hotel and had to change dates. We gave them over a month's heads up. They very strictly adhered to their no change policy. They had already charged our credit card and there was NO flexibility. If you book you must be absolutely sure that you will have no changes as... More 

Helpful?
1 Thank kjaxon
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear guest, Thanks for your review and we are very sorry for your inconvenience. However, you had booked a non flebility rate that is prepaid and non refundable. If you choose that rate, we're sorry but you don't have much flexibility. This rate is cheaper than the others for that reason. We look forward to welcome you in any other... More 

Madrid, Comunidad de Madrid, Spain
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 4, 2016 via mobile

I had called to book a room the day before saying that I was coming because I wanted to dive at Banco Chinchorro the next day. I was offered pricing options for diving and agreed to pay on arrival. When I arrived the diving had not been booked and I basically wasted time (it's a 5 hour journey here and... More 

Helpful?
Thank Raphyfa
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear Guest, Thanks for your review and we are sorry about your situation at the hotel. However, our staff kindly accept your booking without any credit card guarantee and they told you only asked for diving in Banco Chinchorro. They didn't book your tour as they agreed with you that you'll organize it once you arrive to the hotel. Moreover,... More 

Amsterdam
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 7, 2016

Very nice hotel in the center of Mahahual. Very nice staff and great continental breakfast, i liked especially the marmelade from papaya and pineaple. The room was very nice and clean. The pool did not look very clean. I would stay here again.

Helpful?
1 Thank 111MoN123
Belize
Level Contributor
10 reviews
5 hotel reviews
4 of 5 stars Reviewed May 2, 2016 via mobile

went to mahahual with the family. we choose this hotel based on the availability of swimming pool. it proved to be a wise decision. PROS:such a great place to relax after a sunny beach day. they have adequately sized clean rooms, with nice water pressure shower. the breakfast was excellent the location is really good also and even though is... More 

Helpful?
Thank Ivan D
Mexico City, Mexico
Level Contributor
105 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed April 29, 2016 via mobile

Pros: -Reasonable price. -Clean room. -free wifi -There is a cute and friendly cat and my kids like to play with him(her?). Cons: -The hotel is not next to the beach . It takes about 2 mins to walk to beach. But you can use the beach club and towel for free at hotel Koox Quinto Sole.(but you need to... More 

Helpful?
Thank chy_annietw
Questions? Get answers from hotel staff and past guests. Ask a question

233 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (216)
Viewed
View from Room (5)
Viewed
Dining (16)
Viewed
Pool/Beach Area (39)
Viewed
Hotel & Grounds (36)
Viewed
Family/Play Areas (16)
Viewed
Bathroom (7)
Viewed
Room/Suite (11)
Viewed
Other (86)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Mahahual hotels
0.0 mi away
Koox Quinto Sole Boutique Hotel
0.0 mi away
Posada Pachamama
Posada Pachamama
#8 of 12 in Mahahual
4.5 of 5 stars 180 reviews
0.3 mi away
Ko'ox El Hotelito Beach Hotel
Show Prices
Show Prices
Show Prices
0.3 mi away
Porto Coral
Porto Coral
#7 of 12 in Mahahual
4.5 of 5 stars 74 reviews
0.5 mi away
Luna de Plata . Hotel
Luna de Plata . Hotel
#6 of 12 in Mahahual
4.0 of 5 stars 131 reviews
2.9 mi away
Margarita del Sol
Margarita del Sol
#9 of 12 in Mahahual
4.0 of 5 stars 21 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
In the old Mayan language Matan Ka`an means "gift from the sky" and for all of us that we have worked with sacrifice and passion, it was really true. Matan Ka`an Hotel is located in the heart of Mahahual, a small fisherman village which can be a perfect start point to visit the entire surrounding area, rich of unspoiled natural beauties as the bank of Chinchorro, the only Mexican Caribbean atoll, or the biosphere of Sian Ka'an. ... more   less 

Additional Information about Koox Matan Ka'an Hotel

Address: Huachinango, Mahahual, Mexico (Formerly Matan Ka'an Hotel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Costa Maya > Mahahual
Price Range: $45 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Koox Matan Ka'an Hotel 3*
Number of rooms: 25
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Odigeo, Agoda, Priceline and Hotwire so you can book your Koox Matan Ka'an Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Koox Matan Ka'An Hotel Mahahual, Mexico - Costa Maya
Hotel Style:
#3 On the Beach Hotel in Mahahual
#4 Romantic Hotel in Mahahual
#5 Family Hotel in Mahahual
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay