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The Royal Suites Yucatan by Palladium

#3 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
06/11/2017 06/12/2017
1 room 2 adults 0 children
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The Royal Suites Yucatan by Palladium
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2,160 Reviews from our TripAdvisor Community

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Showing 1,120: English reviews
Indy
Reviewed July 21, 2012

The royal treatment is all we got in paradise, just amazing. This was a girls trip with my mother- inlaw, sister-inlaw, & myself. I chose the adult only mainly because of the dedicated golf cart guys catering to us so my mother inlaw didn't have to walk with her disability. We had a Jr. suite with 2 dbl beds &...

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11Thank PiccolaChef
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Piccolachef We appreciate you taking the time to review The Royal Suites Yucatán. We are delighted to hear that your stay with us was enjoyable and would like to thank you for your comments on the hotel and the staff. We look forward to welcoming you back again in the near future. Sincerely, Antonio Parrado Rodríguez Director Residente /...

Dallas, Texas
Reviewed July 17, 2012

My wife and I spent a week at the Royal Suites Yucatan, June 30 to July 7. We were in the Royal Mayan Suite Cabanas. Just to give a reference to my review, we’ve stayed at resorts in Cancun, Playa Del Carmen, Tulum, and some other resorts along that stretch of Mexican coast. We always stayed at the all inclusive...

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14Thank iluvink
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear iluvink We would like to thank you for taking the time to share your comments and to let us know how we can make some improvement. We are glad you found the staff to be very friendly and helpful. They'll be happy to know they have been recognized for a job well done. We do regret not meeting your...

toronto
Reviewed July 16, 2012

Just got back from the royal suites and it was a great week. We were travelling with another couple and it was our honeymoon. First and formost when you get there make sure you see Pedro the VIP shuttle driver. He made our week so much fun, he was nice and entertaining. An other person to see is Jose the...

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3Thank ringettegirl
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear ringettegirl, Thank you for your comments regarding your stay with us. We are glad to know that our staff was helpful to assist you and to hear that your issue was resolved to your satisfaction. We also appreciate your compliments on our hotel and staff and are looking forward to welcome you again. Warmest regards, Antonio Parrado Rodríguez Director...

Santa Rosa, California
Reviewed July 9, 2012

This is a great resort and an amazing beach. The Royal Suites is the only place to stay. The rooms were great and the Royal Suites pool was quiet and private.

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6Thank so1333
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear so1333, Thank you for taking the time to share your experience at The Royal Suites Yucatán on Trip Advisor, reading this makes all the hard work of the team worth it. We look forward to seeing you in your future travels. Antonio Parrado Rodríguez Director Residente / Resident Manager Grand Palladium White Sand Resort & Spa Grand Palladium Riviera...

Reviewed July 1, 2012

My girlfriend and I just returned yesterday, unfortunately, and I'm looking forward to booking another trip to the Royal Suites. From the second we got there til the moment we left, I truly felt like royalty. Any issues/concerns we had were handled quickly and professionally with a smile on the employees faces. I celebrated my birthday while there and when...

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9Thank dpedan29
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear dpedan29, Thank you for taking the time to post your review regarding your recent stay with us. We value each guest and are honored when we are able to share these comments with our staff and other guests. We look forward to having you stay with us again. Kind Regards, Antonio Parrado Rodríguez Director Residente / Resident Manager Grand...

Fort Worth, Texas
Reviewed June 30, 2012

My husband and I just returned from an 8 day trip to the Royal Suites. We were extremely disappointed. We take a summer trip to Mexico every year and always stay at an adult only resort. We have had amazing experiences...until this trip. My husband and I like to spend a lot of time at the beach, dining at restaurants...

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7Thank mrc19791980
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear mrc19791980, Thank you for taking the time to share your comments, they are important to us. Your experience will help us flag opportunities for which continued improvement is required. We will consider all your remarks. We apologize for any inconvenience you suffered and hope to welcome you back to our property. Sincerely, Antonio Parrado Rodríguez Director Residente / Resident...

Harrisburg, PA
Reviewed June 29, 2012

Although we had just been at the Royal Suites in March, we decided to go back in June to celebrate my 60th birthday and retirement. We booked close to departure when choices were limited, but we were able to purchase an upgrade to the Royal Suites once we arrived. The temperatures were only in the low 80's but the humidity...

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8Thank bob&robin
Management response:

Dear Bob & Robin, We would like to thank you for your kind review regarding your recent holiday at our hotel. We are happy that you enjoyed your time spent here and that you decided to take some of your precious time to share your memories with others. We look forward to welcoming you back again in the near future....

Las Vegas
Reviewed June 24, 2012

OK- Where do I start. My Partner and I vacation every year at an all inclusive, all over Mexico and the Carribean. We make a point of always going somewhere new. We really don't like to go back to the same property. Next year... we have already booked again at the Royal Suites. This is a first for us and...

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7Thank drewmcculloch
Management response:

Dear DrewMcculloch, Thank you for taking the time to post a review on Trip Advisor following your stay at The Royal Suites Yucatán. We are thrilled to read that you had wonderful stay with us. It is always good to receive such positive feedback from our guests and we will be sure to pass your lovely comments on to all...

Rehoboth Beach, Delaware
Reviewed June 21, 2012

After 16 times to the same resort, what can I say? Well #17 & #18 are booked for Sept and Dec 2012. Champagne at Sun rise at Punta Emila is the perfect start to any day. Morning chat with our dearest friends Pedro ( Resort Ambassador) and Pepe ( Royal Lobby Bartender). Aurora , General Mgr of Royal Suites, Betty...

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5Thank Neller1234
Management response:

Dear Neller 1234 Thank you so much for having taken the time to post your feedback once again and being one of our valued customers, we greatly appreciate your loyalty. We are delighted that you enjoyed your overall experience. I can assure you that I will share your compliments with the entire team, they undoubtedly be thrilled to hear words....

Chatham Il
Reviewed June 20, 2012

We were at the Grand Palladium/Royal Suites for the third time the week of June 3rd – June 10th. Since this was our third time you already know we really enjoy the Royal Suites here. As soon as we set foot in the RS lobby we were greeted by “Pedro” one of the cart drivers making jokes and welcoming us...

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9Thank travelnut
Management response:

Dear TravelNut, Thank you for sharing your comments regarding your recent stay at The Royal Suites Yucatán. I am very pleased to learn you enjoyed your stay . We look forward to the opportunity of welcoming you back. Best Regards

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $208 - $936 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico
Hotel Style:
#1 Romantic Hotel in Akumal
#1 Green Hotel in Akumal
#2 Top resorts Hotel in Akumal
#3 On the Beach Hotel in Akumal
#3 Luxury Hotel in Akumal
#3 Spa Hotel in Akumal
#4 Family Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Suites Yucatan by Palladium staff and other travelers.
260 questions
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Questions? Get answers from The Royal Suites Yucatan by Palladium staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask to be on the river and have an outdoor shower!”
VeeP104, 6 days ago | Read review
“No elevators, so choose accordingly! Most are very private.”
96kelseyb, 6 days ago | Read review
“Royal Suits have stunning views of the lagoon. Buildings 69 & 70 are perfectly located next to the pool”
181merediths, 1 week ago | Read review
“Building 69 or 71 closest to pool.”
Darlene9, 1 week ago | Read review
“Rooms require lots of walking, crossing bridges and climbing stairs.. We were in room 7132 on 3rd floor.”
South_Carolina_Crew, 2 weeks ago | Read review
5 of 5
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Prices are for 1 room, 2 adults
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