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The Royal Suites Yucatan by Palladium

#2 of 21 Hotels in Akumal
Certificate of Excellence
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Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
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1 room 1 adult
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The Royal Suites Yucatan by Palladium
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1,544 Reviews from our TripAdvisor Community

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Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We just got back from a week at the Royal, it was fantastic. The only complaint was I broke my camera but that was my fault. The Terraza pool bar was great, Ivon and Carlos looked after us very well, they were great. There was a booze influenced incident but security fixed that up quickly, nice to see the quick... More 

Helpful?
1 Thank Christine_B_12258
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Seven days of perfect weather. The pool was warm as well as the ocean. Many thanks to our drivers Frank and Israel who were always helpful and truly made us feel they were sincere when telling us Welcome Home. The Spa is so serene. Thank you to Lourdes who gave me one of the best massages ever. She worked on... More 

Helpful?
1 Thank Donnajerr
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The Royal Suites is located on the same grounds of Grand Palladium resort. The Royal Suites is an adults only resort with great amenities! It offers all you can drink alcohol, an adults only pool, comfortable beds, a stocked mini bar in your room, private hot tubs on every patio and room service 24 hours a day. The staff met... More 

Helpful?
3 Thank Barry H
Moncton, New Brunswick, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Fabulous Resort, great food and the Royal Suites Customer Service was awesome! The people are always so nice and very accommodating to their guests. I love staying there it is my first choice for travel.

Helpful?
3 Thank Donna A
Huron, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was the 5th year we have visited this resort(7 th year for some of our group). The staff is incredible!! Frank & Israel were very attentive to our group of 13. We also love our server Fernandia on the Royal Suites beach. Bernado is an awesome bartender at our private pool. Food was great, maid service great!! Everyone we... More 

Helpful?
4 Thank pam h
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear pam h, Thank you for your kind words about The Royal Suite and staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. We look forward to welcome you back and please, let us know it in advance in order... More 

Long Island, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the adults only section called the Royal Suites. We've been there twice now and would visit for a third time. The staff is INCREDIBLE. They remembered us and greet you with cool towels and a welcome drink. No pressure to book activities or listen to a time share presentation. It was nice to be able to make reservations... More 

Helpful?
3 Thank Brniedgurl
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Brniedgurl, Thank you for your kind words, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. All opinions are really significant for us as our aim is to enhance our offer day by day. Thanks again and we look forward for your next visit. Kind regards,... More 

Carol Stream, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 5 glorious nights at The Royal Suites Yucatan with our adult children last week. We all had Junior Royal Suites which were just wonderful and not problems at all. I am not good at remembering names of staff, but I can tell you everyone we encountered were very nice and accommodating. The bar tender at the Royal Beach bar... More 

Helpful?
4 Thank waxman2014
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Guest, Thank you very much for having chosen our resort and for sharing you vacation experience on TripAdvisor. We are very grateful for all your excellent comments regarding our facilities, services and staff. Your recognitions and expositions will help to future travelers to make an accurate choice at the moment they are planning their future vacation. We hope to... More 

Bourbonnais, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from our fifth visit to the Royal Suites Yucatan and all I can say is AWESOME! In all our years of vacationing in the Caribbean, this resort id the only one that we have visited more than once! The facilities and the service are second to none! Abundance of pools, beautiful beach, great grounds, great restaurants and... More 

Helpful?
3 Thank Bob P
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Mr. Bob Pierce, It was a pleasure to host you and your wife once again and we were also happy that this time you brought your friends with you. We are pleased reading that you had a great stay and that you are looking forward to the next on summer and being as special as your son´s wedding. You... More 

Scunthorpe, United Kingdom
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Myself and my partnered visited here for a week at the end of Jan 2016. We came to meet a group of friends who had already booked. This resort/hotel is by far the best we have stayed in for an AI holiday. We booked a Junior suite which was very well equipped, it was modern, clean and very spacious. We... More 

Helpful?
2 Thank Dave P
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Dave P First of all, I thank you by having selected The Royal Suites by Grand Palladium. Many thanks by your preference I also would like to extend our gratitude welcoming because you have taken some of your precious time to share your experience regarding this trip in our property through Tripadvisor advising future travelers about our excellent product.... More 

Victoria, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent a week at the Royal Suites at the Palladium, and it was fantastic. The service was wonderful, the staff knowledgeable and friendly, the food was divine. Great care was taken to welcome us : champagne, flowers, chocolates. This was our 9th trip back to this resort complex and we have never been disappointed. Worthy of... More 

Helpful?
4 Thank ken_kowalsky
Roxana A, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear ken_kowalsky, thank you very much for having chosen again The Royal Suites Yucatan and for sharing you vacation experience on TripAdvisor. We are very grateful for all your excellent comments regarding our facilities, services and staff. Your recognitions and expositions will help to future travelers to make an accurate choice at the moment they are planning their future vacation.... More 

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