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The Royal Suites Yucatan by Palladium

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#2 of 22 Hotels in Akumal
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1,969 Reviews from our TripAdvisor Community

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Showing 1,008: English reviews
maryland
Reviewed 3 days ago NEWvia mobile

We were here the week of 11/13. This was our 5th visit. I would have to say, not our best visit. Several things were "off". Nothing major, which is why I gave 4 instead of 3. But, we know what this resort is capable of and this visit did not show us what we have come to love. The cleanliness...

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Helpful?
Thank mkmaj
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Mkmaj, Thank you for taking the time to post such a great review about your recent experience at our resort. We regret that our accommodations did not exceed your expectations like the precious visits, however.  All of our staff is there to provide you with a customer service experience unlike any other. The experience that you have shared in...

Salt lake City, United States
Reviewed 4 days ago NEW

This has to be the best resort that I have stayed at in the Yucatan area. The complex is very big and has a ton of stuff to do, and when lounging at the Royal Suites side it was very quite and relaxing. Staff was very friendly and very willing to make sure you had what you needed. I will...

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Helpful?
Thank danielrodriguezf
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Daniel, Thank you for your feedback and taking the time to post your comments. We are pleased to hear that everything was perfect during your stay. We are glad you and your family had a lovely stay and that you want to come back. we await for you in your mexican home Regards, Celia Benito Assistant Manager Celia Benito Assistant Manager

Reviewed 4 days ago NEW

My wife and I are in our late 30's. We have been here 2012, 2015 and 2016. We stayed for 8 nights and overall had a very good time. Check-in was a breeze. We had booked a Royal Suite this year. In the past we had stayed in a Royal Junior Suite, but never really liked the bathrooms, too open...

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Helpful?
Thank Darin U
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Darin, Thank you for taking the time to post such a great review about your recent experience at our resort. We are delighted to know that we were able to exceed your expectations one more time It’s always a pleasure when our guests have a wonderful time with us. We appreciate your kind tone and look very forward to...

Alberta
Reviewed 4 days ago NEW

Our 2016 Royal Vacation This was our 14th vacation to a Palladium resort. We have seen many changes through out the years, some good some not for us.. Lets start at the beginning, we flew with westjet and as always the flight and service was good. We arrived at the Cancun airport at 6:03pm and were on our way to...

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Helpful?
Thank BlueSkiesnSand
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear BlueSkiesnSand, Thank you ever so much for sharing such lovely words about your recent stay at the Royal Suites Yucatán  We are delighted to note that you had a pleasant experience on our lovely resort Your home away from home awaits you next time you are in Mexico Regards, Celia Benito Assistant Manager

MN
Reviewed 1 week ago NEW

We just got back from a six night trip to this wonderful resort. We stayed at the Royal Suites section. As you may have already read, this was part of a 5- resort complex. The resort is huge! But do not let that deter you. There are multiple golf carts that will take you anywhere you want to go. Although,...

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Helpful?
2Thank tmoeller_98
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear tmoeller_98, Thank you ever so much for sharing such lovely words about your recent stay at the Royal Suites All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will...

belgium
Reviewed 1 week ago

Let me start by saying this was not our first time at the hotel. When we checked in, we were warmly welcomed by familiar faces which is always a plus. Nevertheless I found it a pity that not all questions (that we already know they should ask) were asked (eg allergy) and that not everything was given (like a cool...

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Helpful?
1Thank vicky_vd
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Vicky, It makes us happy to know that you had a a wonderful vacation again with us and we were able to live up your expectations one more time. Thank you for sharing. It’s always a pleasure when our guests have a wonderful time with us Regards, Celia Benito Assistant Manager

Saskatoon, Canada
Reviewed 1 week ago via mobile

Just returned from a week in a master suite facing the canal. Our check-in was quick and easy and we were in our room within 15 minutes of arrival. The cart service is wonderful across the resorts. You simply ask at any lobby or bar and they will radio for a ride. The resort is massive, but if you like...

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Helpful?
3Thank RedPanda1980
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear RedPanda1980, Thank you for your feedback and taking the time to post your comments. We are pleased to hear that everything was perfect during your stay. We will consider Alberto "Einstein", Lucy, Ernesto, Gasper, and Marco for the staff awards. Regards, Celia Benito Director Adjunto / Assistant Manager

Edwardsville, Illinois
Reviewed 1 week ago

This was our first trip to Riviera Maya and we were not disappointed. The Royal Suites Yucatan by Palladium is fantastic. If you are looking for relaxation with great service this is your place. The staff in the lobby (Martha especially) are always so helpful and the ease of check in was very unexpected. This is a very large resort...

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Helpful?
1Thank edjones14
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Ed Jones, Thank you very much for your friendly review. We are very pleased to have made your stay a special and memorable one!  We appreciate your kind words on our gastronomy and resort amenities. Our staff, like Martha, is always there to assist and make your experience even greater. It’s our hope to be able to exceed your expectations once more. Thank you again....

Reviewed 1 week ago via mobile

Absolutely fantastic!! I have been to other all inclusives on the Mayan Riviera but the Royal Suites takes the cake! The service is phenomenal, we decided on a Mayan Suite and we were just delighted by the ambiance, the location and the quiet!! The Mayan shower just tops it off. Extremely private and quiet. As mentioned in most of the...

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Helpful?
1Thank Jason H
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Jason, First of all, we want to thank you for choosing us as you holiday provider. Thank you also for sharing your excellent experience at the Royal Suites Yucatan  We are delighted to note that you had a pleasant experience on our lovely resort We appreciate your kind tone and look very forward to welcoming you back again in...

Edwardsville, Illinois
Reviewed 1 week ago

The resort is beautiful. Room service was great. The buffet and restaurants were better than any place I've stayed in Mexico previously. My only complaint (and not really complaining) is that there should be an adults only swim up bar area. Was a great vacation and look forward to coming back!

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Helpful?
Thank laab0213
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear laab, Thank you for staying with us and for your kind review and recommendation. We so much appreciate your kind tone; and feel happy that we were able to live up your expectations In short... thank you. For your words, for your trust, and for your time. It was lovely having you here and we are looking forward to see...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $330 - $908 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico
Hotel Style:
#1 Green Hotel in Akumal
#1 Romantic Hotel in Akumal
#2 Top resorts Hotel in Akumal
#2 Luxury Hotel in Akumal
#2 On the Beach Hotel in Akumal
#2 Spa Hotel in Akumal
#4 Family Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Suites Yucatan by Palladium staff and other travelers.
219 questions
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Questions? Get answers from The Royal Suites Yucatan by Palladium staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book a Royal Suite, better bathrooms.”
 of 5 bubbles 191darinu, 4 days ago | Read review
“We enjoyed the Junior Suites rooms very much! Ground level worked well,for us.”
 of 5 bubbles tmoeller_98, 1 week ago | Read review
“If walking upstairs is not an issue for you, choose upper floors”
 of 5 bubbles 352tatianag, 1 week ago | Read review
“in the Royal Suites Adult only get a room with hot tub not the room on water with canoe. useless and they tip so easy.”
 of 5 bubbles M9318ZDericd, 2 weeks ago | Read review
“2nd floor if you have a jacuzzi room, more privacy”
 of 5 bubbles sunsa2016, 3 weeks ago | Read review
5 of 5
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