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The Royal Suites Yucatan by Palladium

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#2 of 21 Hotels in Akumal
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1,866 Reviews from our TripAdvisor Community

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Showing 953: English reviews
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

This place is simply amazing...this is a detailed review about our entire stay that I hope will help you further enjoy your stay. We will definitely be back!!! Here are my tips to a successful trip in order of importance. 1. If you can, book 2 extra nights than what you are thinking. This Hotel Palladium is huge! The 1st... More 

Helpful?
Thank Jeremy W
Kearns, Utah
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I spent months researching and even went to a Travel agent to find a resort that would meet my very specific wish list. The Royal Suites was suggested and the price was acceptable. Afterwards I became obsessed with learning everything and look up every review I could to validate my choice. Let me provide you with what I learned and... More 

Helpful?
2 Thank cheryle h
Philadelphia, Pennsylvania, United States
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is our third year staying here and we plan to return! The rooms are large and we love the jetted tub on the balcony. They always decorate the room romantically for celebrations and dinner at El Jardin is very good for both the food and service. Drinks in the RYS lobby are top notch and we love the peace... More 

Helpful?
3 Thank Loretta M
DtorAdjunto, Asistente de Director de alojamiento at The Royal Suites Yucatan by Palladium, responded to this review

Dear Loretta M, First and foremost, thank you for your good comments and feedback from your last stay with us. We feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks again and please let us know if there is anything further we can do and feel... More 

Point Pleasant Beach, New Jersey
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This is an updated review. While during the first day we had some issues, management went above and beyond to see that we were happy. Thank you to Roxana and the rest of the staff for making our trip to The Royal Suites, one to remember. We arrived at the Royal suites on September 11th for eight days in celebration... More 

Helpful?
4 Thank shayq1
DtorAdjunto, Asistente de Director de alojamiento at The Royal Suites Yucatan by Palladium, responded to this review

Dear shayq1, First and foremost we would like to thank you for your updated review, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are happy to know that you had... More 

Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I love the Palladium resorts in RM, but my very favourite section is the Royal. It's like an oasis and I'm always treated like one of the family when I'm there. The rooms are clean and well appointed. All 3 villas are close to the pool and the lobby. They are now even serving a BBQ lunch on the pool... More 

Helpful?
4 Thank Jackie-N-Jake
DtorAdjunto, Asistente de Director de alojamiento at The Royal Suites Yucatan by Palladium, responded to this review

Dear Jackie-N-Jake, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us the... More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We had the most amazing vacation. All the staff were very friendly and welcoming. We'd especially like to thank Irvan & Rodrigo at the Bar Jarra, Daniel & Antonio at the Royal Suites Bar and Candido for driving us all around the resort and being so very kind. Each of the restaurants and buffets had great food, the beaches were... More 

Helpful?
6 Thank Raquelle H
DtorAdjunto, Asistente de Director de alojamiento at The Royal Suites Yucatan by Palladium, responded to this review

Dear Raquelle H, First of all we would like to thank you good comments and for your feedback about The Royal Suites Yucatan, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance.... More 

Riviera Maya, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Checked into the Royal Suites on The 4th, and was a little worried at first about the check-in. We were seated down by one person, then passed off to another, who was in training. It was her second day, and you could tell she was nervous about the explaining the details of the resort. I could tell she left out... More 

Helpful?
7 Thank ror322
DtorAdjunto, Asistente de Director de alojamiento at The Royal Suites Yucatan by Palladium, responded to this review

Dear ror322, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. Thanks again and please let us know if there is anything... More 

Trenton, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my third time visiting Royal Suites. I enjoy my visit every time. The staff members are very nice, and extremely friendly. The resort is nicely decorated. The food is plentiful, and there was a variety of food to choose from. There are a number of pools in which to swim and the nightly activities are fun to participate... More 

Helpful?
5 Thank Deniecejj
DtorAdjunto, Asistente de Director de alojamiento at The Royal Suites Yucatan by Palladium, responded to this review

Dear Deniecejj, First and foremost, thank you for your good comments and feedback from your last stay with us at The Royal Suites. We feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks again and please let us know if there is anything further we can... More 

Baltimore, Maryland
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Royal suites for a week. It was everything and more than we could've imagined. The room was spotless and beautiful. We loved soaking in the jacuzzi tub on our porch. All the staff were friendly and very accommodating. Room service was wonderful and we enjoyed having the lobster for dinner in our room. Making dinner reservations... More 

Helpful?
6 Thank astegm1
DtorAdjunto, Asistente de Director de alojamiento at The Royal Suites Yucatan by Palladium, responded to this review

Dear astegm1, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the amazing vacations expected, very good choice to stay at The Royal Suites Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there... More 

Orlando
Level Contributor
68 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Like the Akumal region, especially to check out beautiful cenotes. The resort is massive - we were in Royale section. The grounds are well-maintained, rooms are very nice, and shuttles are efficient. Service is excellent. Breakfast was excellent but had trouble finding a good place for dinner. Buffet was ok, tapas place was poor, but we did like the Brazilian-themed... More 

Helpful?
4 Thank abcdef999
DtorAdjunto, Asistente de Director de Alojamiento at The Royal Suites Yucatan by Palladium, responded to this review

Dear abcdef999, First of all we would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $297 - $915 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico
Hotel Style:
#1 Romantic Hotel in Akumal
#1 Green Hotel in Akumal
#2 On the Beach Hotel in Akumal
#2 Top resorts Hotel in Akumal
#2 Spa Hotel in Akumal
#2 Luxury Hotel in Akumal
#4 Family Hotel in Akumal
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