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The Royal Suites Yucatan by Palladium

Expedia.com$386*
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#3 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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The Royal Suites Yucatan by Palladium
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2,150 Reviews from our TripAdvisor Community

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Showing 1,118: English reviews
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London, United Kingdom
Reviewed yesterday NEW

We just got back from 7 nights at RSY. From the minute we arrived we were blown away by every little detail. Every single member of staff had smiles on their faces and couldn't do enough to be helpful. Our Mayan water villa was stunning, right on the water and a mini bar full to the brim with full sized...

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Helpful?
1Thank Sarah W
Calgary, Canada
Reviewed 2 days ago NEW

We went for a wedding. We upgraded to the Royal Suites for a small increase in price. Totally worth it. Gym is great, food - awesome - having your own restaurant and 24 room service helps. Access to the Spa - solid! You get lobster! You can have a la carte yoga, archery, riflery, cooking, dance, towel folding (yes...but why?)...

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Helpful?
Thank Vee P
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Vee P, We so much appreciate you taking the time to share such a wonderful review about your recent stay at Royal Suites Yucatán for a special wedding celebration. You made a very good choice upgrading to Royal, where we pride ourselves to go above and beyond to ensure our guests total satisfaction and feel very happy when we...

Boston, Massachusetts
Reviewed 2 days ago NEW

This is the only resort we have left where we said we would absolutely return. Check In: Given the wrong room at first, went back to desk. Front desk employee blamed it on the travel company saying that they never received our "requests." Were told we could switch rooms after two nights. I continued to question this. Once I spoke...

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Helpful?
Thank Kelsey B
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Chris and Kelsey, You have done such a lovely job of recounting your splendid visit at Royal Suites Yucatán, and we are sincerely grateful for the time you have taken to do so. We trust this made for a happy birthday, indeed! Thank you for highlighting the wonderful performance of the people that went beyond of what you have...

New york state
Reviewed 3 days ago NEWvia mobile

Another fabulous trip to the Palladium to be part of the reunion.. we've lost track of how many times we've been there, but it keeps getting better! Many improvements and the staff and friends make you feel like family!

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Helpful?
Thank EileenS
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Eileen, We are glad to know that you had a great time at the 12th Annual Get Together of the Palladium Addicts, we were very happy to share that fun night with all the many loyal guests that attended this fantastic event. Thank you for taking the time to share your feedback, we are pleased because you noticed the...

Littleton, Colorado
Reviewed 6 days ago NEW

I am a bit late in writing this review as we were there last July of 2016. This was our second time staying in the Royal Suites and we were again NOT disappointed. This time we brought my sister and our twin daughters who had just turned 18 years old. We just love the Grand Palladium! Especially the Royal Suites...

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Helpful?
Thank norbitz
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Kriss and Ray, Thank you for thinking of us and remember to write this wonderful review, we feel very honored to have your trust to make every single holiday special in the company of your family and friends. All the staff you mention here, keep you in their hearts, rest assured that you are already part of this big...

Batavia, Illinois
Reviewed 1 week ago

My husband and I visited the Royal Suites with our best friends from May 6th-16th. 10 nights. This was our second trip. We visited last year for 7 nights. It was just as good or not better this time. The staff are outstanding and the resort has so much to do you cannot fit everything into even 10 days. This...

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Helpful?
2Thank DotHeck
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear DotHeck, Thank you for sharing such a detailed experience of your stay at Royal Suites Yucatán. It has been really wonderful to read your trip report and realizing that once more we were able to provide you a very splendid holiday experience in our paradise. Thank you for noticing the many imrovements done to increase your satisfaction during your...

Beatrice, Nebraska, United States
Reviewed 1 week ago via mobile

We had the most wonderful trip with our friends, total of seven couples. This place is absolutely beautiful. We stayed for 5 days and could not have asked for more accommodating staff. They were all so kind, courteous and helpful. We can not say enough! Thank you all for making our trip amazing!! We definitely will be back!!

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Helpful?
1Thank Renee M
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Renee M, Thank you for this incredible comment, we are glad to know that your trip with your friends was a fabulous experience here at beautiful Riviera Maya. We want to express our utmost gratitude for your amazing words towards our staff, as you well say their kindness, genuine helpfulness and full commitment to ensure that our guests are...

Baltimore, Maryland
Reviewed 1 week ago

I spent 5 days here on a girl trip and couldn't have been more impressed with the level of service, quality, and amenities. Everyone was very helpful and provided us with anything we wanted. Staying at the royal suits comes with a few perks that I would HIGHLY recommend considering when booking with this property. The royal suits offers you...

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Helpful?
3Thank Meredith S
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Meredith S, We are glad to know that you and your friends were very pleased with our exclusive services and facilities at Royal Suites Yucatán. Your recommendation is our best reward and we are proud to have made your stay everything you were looking for with some perks more to make your stay unforgettable! We have a renovation scheduled...

Stephenville, Canada
Reviewed 1 week ago

Our 3rd trip to this beautiful place! The staff here are the best ever! Food is yummy! Drinks are delicious! Big shout out to Antonio & Lucy!! Your service is beyond! Certainly missed Israel at the suites this year. We always loved chatting with this friendly giant! The only problem I have because I am 5 foot 1 .. the...

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Helpful?
2Thank Darlene9
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Darlene9, Thank you for your trust and for giving us the opportunity to welcome you again to the Royal Suites Yucatán in beautiful Riviera Maya. We are delighted to know that you were once more impressed by the kindness and attentive service you received during your stay from Lucy and Antonio, we will also make sure to send your...

South Carolina
Reviewed 1 week ago

My husband and I stayed at Royal Suites from May 7th through May 13th. The service was excellent. The professionalism, courtesy, and hospitality of all of the employees that worked in the resort made our stay at the Royal Suites a very pleasant experience. We were given room 7132 which was on the third floor of building 71. Our room...

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Helpful?
1Thank South_Carolina_Crew
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear South_Carolina_Crew, Thank you for this enriching review, we are happy to know that you and your husband enjoyed your stay with us at Royal Suites Yucatán. We are delighted to read the beautiful memories that you took home, from the birds singing in your terrace that followed you all the way to your breakfast in the terrace of El...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $208 - $935 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico
Hotel Style:
#1 Green Hotel in Akumal
#1 Romantic Hotel in Akumal
#2 Top resorts Hotel in Akumal
#3 Spa Hotel in Akumal
#3 Luxury Hotel in Akumal
#3 On the Beach Hotel in Akumal
#4 Family Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Suites Yucatan by Palladium staff and other travelers.
260 questions
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Questions? Get answers from The Royal Suites Yucatan by Palladium staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask to be on the river and have an outdoor shower!”
VeeP104, 2 days ago | Read review
“No elevators, so choose accordingly! Most are very private.”
96kelseyb, 2 days ago | Read review
“Royal Suits have stunning views of the lagoon. Buildings 69 & 70 are perfectly located next to the pool”
181merediths, 1 week ago | Read review
“Building 69 or 71 closest to pool.”
Darlene9, 1 week ago | Read review
“Rooms require lots of walking, crossing bridges and climbing stairs.. We were in room 7132 on 3rd floor.”
South_Carolina_Crew, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$386* /night
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Bookit.com$386
Orbitz.com$386
Hotels.com$386
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*Disclaimer
Prices are for 1 room, 2 adults
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