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The Royal Suites Yucatan by Palladium

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#2 of 22 Hotels in Akumal
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The Royal Suites Yucatan by Palladium
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2,019 Reviews from our TripAdvisor Community

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Showing 1,036: English reviews
Buffalo, United States
Reviewed yesterday NEW

Really impressed, our suite was excellent and clean one of the nicer rooms we have vacationed in. Staff and service are exceptional especially Lucy our waitress at the bar in the lobby and Antonio the bartender. Royal pool was great they served lunch at the pool each day from 1 to 3PM. Buffet was very good along with the Italian...

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Helpful?
Thank Robert C
Binghamton, New York
Reviewed 2 days ago NEW

So tonight is my last night here at this resort and I am very happy with my results. I had originally booked the junior one bedroom suite which was the second to highest option you could book, and when we arrived we were offered an upgrade to the Mayan suite free of charge, we took this upgrade and really the...

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Thank Anewvogue
Toronto, Canada
Reviewed 2 days ago NEW

From beginning to end, our trip was restful and luxurious. The restaurants at this all-inclusive provided a great variety of fresh fruits, vegetables, meat and seafood. The spa is stunning and our massage was restful. The grounds are lovely. Our one bedroom suite was comfortable and spacious, clean and quiet. But most of all, it was the graciousness and kindness...

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Helpful?
Thank gotlibalan
Missoula, Montana
Reviewed 2 days ago NEW

My wife and I traveled with 2 other couples, stayed a week and had an absolute BLAST! We got in at night and Dulce made the checking in process so easy and was very informative. Room was great, I read other reviews about smells and what not but I think people are being too picky. You are in a jungle...

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Thank jaredspiker
Helston, England, United Kingdom
Reviewed 3 days ago NEW

We were booked for 28 nights and upgraded to The Royal Suites on arrival. Could not fault the hotel or facilities at all. Everything to do with Royal Suites was 5*. However the food was a real let down and therefor I have reduced the overall rating to 3*. Management really need to look into the food situation. Will not...

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Helpful?
1Thank John M
Newport Beach, California
Reviewed 6 days ago NEWvia mobile

Hubby and I stayed here for 1 week in Jan. Checkin: about 20 mins. We arrived at 10am and were lucky that a room on the 3rd floor is available. We were told that our room would be ready within 20 mins, so we walked over to the bar, had some snacks and cocktails, and within 20 mins they handed...

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Helpful?
3Thank jktran88
Alejandro M, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear jktran88, Thank you for your very detailed review about your stay in January at Royal Suites Yucatan, sounds like you had a wonderful time and enjoyed your own way the unique services and facilities in our only adult resort. We appreciate that you share your lovely experience, and that even do you don’t remember the names of our staff,...

Indianapolis, Indiana
Reviewed 1 week ago NEW

First thing you will notice in The Palladium Resort is the Beauty and cleanliness of the resort grounds and landscaping..!! There are many quiet waterways separating all of the resort areas with small wood walking paths that cross these canals and wooded areas. I believe there are 5 main areas to this resort on more than 50 acres of beech...

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3Thank KevinandAudrey
Alejandro M, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear KevinandAudrey, It was a real pleasure to read your review, we appreciate the time that you took of your day to write this impressive comments about all the aspects of your stay, aspects that you loved and enjoyed while staying at Royal Suites Yucatan. We pride ourselves on the service we provide our guests, and we are thrilled to...

Waldshut-Tiengen, Germany
Reviewed 1 week ago via mobile

My husband and I have stayed in the past at Palladium White Sands. During the winter holiday 10th-26th December we decide to "go royal". What are the extras: Better food - serrano ham and much better cold cuts in the morning, lobster w/o charge at dinner; more variety of fruits A la carte breakfast Real fruit juices - no sugar...

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Helpful?
3Thank Mooshy_choosky
Alejandro M, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Mooshy_choosky, We appreciate your loyalty to our resort and are honored to had the opportunity to welcome you in this occasion at Royal Suites Yucatan when staying in beautiful Playa del Carmen. We greatly depend on our valuable repeat guest’s feedback and welcome every opportunity to improve. On a positive note, thank you for the recognition of our ala...

Vancouver, Canada
Reviewed 1 week ago

My Girlfriend and I stayed 5 nights in one of the Royal Mayan Suites. The suites are have lots of space, large bathroom and an outdoor shower which is kind of cool. The terrace opens onto the lake where you can tie up a canoe. There are a variety of restaurants you can choose from, I recommend making reservations. The...

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Helpful?
4Thank Luke-Nesbitt
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Mr. Nesbitt, Thank you for taking the time to post a good review about your recent experience at our resort. We regret that you overall stay did not exceed your expectations, however.  Roxana, and the staff were trying always to listen and care about your situation. Even the Spa massage was refund it for the inconvenience that is not...

New Jersey
Reviewed 2 weeks ago

Visited 2nd week of November and traveled as a couple. Active mid 50's. Resort was clean and we kept. Staff was attentive and friendly for the most part. Many have written sterling reviews so I will just touch of the few areas that kept me from giving this resort 5 stars. First going in we new this was a big...

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1Thank Hoagggie
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $305 - $913 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico
Hotel Style:
#1 Romantic Hotel in Akumal
#1 Green Hotel in Akumal
#2 Top resorts Hotel in Akumal
#2 Spa Hotel in Akumal
#2 On the Beach Hotel in Akumal
#2 Luxury Hotel in Akumal
#4 Family Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Suites Yucatan by Palladium staff and other travelers.
229 questions
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Questions? Get answers from The Royal Suites Yucatan by Palladium staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The Royal Suites are large with a separate living room, two balconies and a location that is for adults only.”
 of 5 bubbles gotlibalan, 2 days ago | Read review
“Go for the Royal Suites but avoid the rooms on the creeks due to insects.”
 of 5 bubbles johnmA6366YH, 3 days ago | Read review
“Our kids stayed in one of the Junior suites and we opted for the next tier up but didn't feel that our room was any better.”
 of 5 bubbles Aquaskipper1, 2 weeks ago | Read review
“Royal Suite rooms are very spacious and quiet”
 of 5 bubbles cookie1010, 2 weeks ago | Read review
“6904 very quiet, looked out to pathway and stairs over river. A/C worked great very roomy”
  • 6913
  • 6913
 of 5 bubbles Daydreamer272010, 2 weeks ago | Read review
5 of 5
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