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The Royal Suites Yucatan by Palladium

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#2 of 22 Hotels in Akumal
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2,010 Reviews from our TripAdvisor Community

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Showing 1,030: English reviews
Newport Beach, California
Reviewed yesterday NEWvia mobile

Hubby and I stayed here for 1 week in Jan. Checkin: about 20 mins. We arrived at 10am and were lucky that a room on the 3rd floor is available. We were told that our room would be ready within 20 mins, so we walked over to the bar, had some snacks and cocktails, and within 20 mins they handed...

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Helpful?
Thank jktran88
Waldshut-Tiengen, Germany
Reviewed 2 days ago NEWvia mobile

My husband and I have stayed in the past at Palladium White Sands. During the winter holiday 10th-26th December we decide to "go royal". What are the extras: Better food - serrano ham and much better cold cuts in the morning, lobster w/o charge at dinner; more variety of fruits A la carte breakfast Real fruit juices - no sugar...

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Thank Mooshy_choosky
Vancouver, Canada
Reviewed 1 week ago NEW

My Girlfriend and I stayed 5 nights in one of the Royal Mayan Suites. The suites are have lots of space, large bathroom and an outdoor shower which is kind of cool. The terrace opens onto the lake where you can tie up a canoe. There are a variety of restaurants you can choose from, I recommend making reservations. The...

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4Thank Luke-Nesbitt
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Mr. Nesbitt, Thank you for taking the time to post a good review about your recent experience at our resort. We regret that you overall stay did not exceed your expectations, however.  Roxana, and the staff were trying always to listen and care about your situation. Even the Spa massage was refund it for the inconvenience that is not...

New Jersey
Reviewed 1 week ago

Visited 2nd week of November and traveled as a couple. Active mid 50's. Resort was clean and we kept. Staff was attentive and friendly for the most part. Many have written sterling reviews so I will just touch of the few areas that kept me from giving this resort 5 stars. First going in we new this was a big...

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1Thank Hoagggie
Saskatoon, Canada
Reviewed 1 week ago via mobile

Overall we are very pleased with our stay here at the Grand Palladium - Royal Suites at Yukitan. This is our 2nd visit to this property. We originally booked at the Kantenah but were offered a paid upgrade at the time of check in. We probably paid a bit more for than if we originally booked it this way, but...

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2Thank fancytravelreviews
Alejandro M, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear fancytravelreviews, Thank you so much for your wonderful and exhaustive review on your recent holiday experience at our Royal Suites Yucatan, we are thrilled you enjoyed every aspect of your stay among us. There is no better reward for us to read our guest´s full satisfaction on their stay, we are sincerely grateful for the time you took out...

Sweden
Reviewed 1 week ago

The resort is built in a mangrove area in a fantastic balance with the nature. You pass mangrove fields when walking from one part to the other. We stayed at The Royal Suites Yucatan by Palladium which is one of several resorts within the resort complex. The room was very nice and clean. We actually were offered an upgrade to...

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1Thank Raymond-Ibolya
Alejandro M, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Raymond-Ibolya, We would like to thank you for your review and feedback about your stay in November at Royal Suites Yucatan. We are working every day in order to improve our services and we really appreciate all comments that help us to be a better hotel. Your concerns and suggestions are highly treasured, and we are glad that your...

Reviewed 1 week ago

For the past few years I have taken my family to different 5 star resorts around Cancun. This year I decided to try the Royal Suites booking it through Air Canada Vacations. The biggest difference from the other resorts we have gone to is its size. It takes around 20 minutes to walk from one end to the other. They...

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2Thank Aquaskipper1
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Aquaskipper1, We truly appreciate your taking the time to write a review on the Royal Suites Yucatán. Our resort appreciates your feedback, as we are always looking for opportunities to address any areas of improvement and growth opportunities. We take note of your tips about facilities to move around the size of the property and signage. We truly apreciate you...

Montreal
Reviewed 1 week ago

We spent the Christmas holidays at this resort. We had booked at the Grand Paladium Riviera Maya but were offered an upgrade to the Royal Suites resort for a very reasonable price and it was worth it. The Grand Paladium is five resorts in one and if you book at one, you have access to the others (except for the...

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2Thank cookie1010
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear cookie1010, Thank you very much for your friendly review. We are very pleased to have made your stay a special and memorable one! Great upgrade and great opportunity We appreciate your kind tone and look very forward to welcoming you back again in the near future Best regards and Happay New Year, Celia Benito Assistant Manager

Calgary, Canada
Reviewed 2 weeks ago

I cannot say enough about our visit from the moment we arrived. We usually stayed in the White Sands building 58/59 with ocean view but upgraded this year based on reviews. My parents came along and were staying in the White Sands but when we all arrived during their check in the got the opportunity to upgrade as well. They...

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1Thank Daydreamer272010
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Daydreamer272010, Thank you for taking the time to post such a great review about your recent experience at our resort. We are delighted to know that we were able to exceed your expectations We really appreciate you and we certainly look forward to your next stay with us.  Best regards and Happy New Year, Celia Benito Assistant Manager

Ridgetown, Canada
Reviewed 2 weeks ago via mobile

4 1/2 out of 5 - We have been going to the Royal Suites Yucatan for many years - this was our 6th visit. Why one might ask? - It's a bit of a home away from home - small resort atmosphere within a larger complex - the staff are very friendly and you are treated like each visit is...

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8Thank RumJOro
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear RumJOro, Thank you for your valued feedback and suggestions  We are delighted to note that you had a pleasant experience on our lovely resort It’s always a pleasure when our guests have a wonderful time with us. Your home away from home awaits you next time you are in Mexico Best regards and Happy New Year, Celia Benito Assistant Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $304 - $913 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico
Hotel Style:
#1 Romantic Hotel in Akumal
#1 Green Hotel in Akumal
#2 Spa Hotel in Akumal
#2 On the Beach Hotel in Akumal
#2 Top resorts Hotel in Akumal
#2 Luxury Hotel in Akumal
#4 Family Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Suites Yucatan by Palladium staff and other travelers.
228 questions
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Questions? Get answers from The Royal Suites Yucatan by Palladium staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our kids stayed in one of the Junior suites and we opted for the next tier up but didn't feel that our room was any better.”
 of 5 bubbles Aquaskipper1, 1 week ago | Read review
“Royal Suite rooms are very spacious and quiet”
 of 5 bubbles cookie1010, 1 week ago | Read review
“6904 very quiet, looked out to pathway and stairs over river. A/C worked great very roomy”
  • 6913
  • 6913
 of 5 bubbles Daydreamer272010, 2 weeks ago | Read review
“Rooms on the higher floors offer a better view and offer more privacy”
 of 5 bubbles bobp897, 3 weeks ago | Read review
“royal suite is well worth the little extra!”
 of 5 bubbles memphislady, 4 weeks ago | Read review
5 of 5
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