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TRS Yucatan Hotel

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Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710 Mexico
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About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Silver level
TRS Yucatan consists of 454 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, two exclusive swimming pools, plus one salt water pool, unlimited dinner reservations at the theme restaurants, private bars with premium beverages, 24 hrs room service, free Internet connection, bar service to the pools sun beds and an exclusive restaurants. Designed for adults only.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Free shuttle or taxi services
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Evening entertainment
Fishing
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Green
Languages Spoken
Spanish
Hotel links
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4,949Reviews1,332Q+A100Room tips
Traveler rating
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Popular mentions
Have just returned from 2 weeks of Trs Yucatan paladium. 12 months ago Also been, and then it was super good, and everything of good quality. But this time it was a bit different, our junior suite had a badly cooling fridge, and the air conditioning almost didn't work. Always reported to our butler, but on day 3 I was done with it. The mechanic came (in the company of a butler for translation) And held a thermometer upstairs against the air conditioning. He said he was working properly, I gave them the choice: either we got a different suite, or I went to make an appointment with the manager of this hotel. The same evening another room was available for us (of course) Also Italian restaurant was bothered by something ..... 1st time we ate there was no swordfish ......... 2nd time I got a raw steak ...... 3rd Evening there was no more carpatio at a quarter past eight. Infiniti swimming pool: far too few umbrellas !!! So bad that people got into a fight with each other and started to “borrow” from each other. Sometimes no pool towels in stock, and very often NO or too little service at this pool, which resulted in long queues at the 2 small bars. Restaurant Capricio .... last year a party to have breakfast / lunch there. Little enthusiasm among staff this year to help us decently. Once at lunch wait 45 minutes for 1 chicken sandwich and 1 plate of spaghetti. Often forget to bring things, and never an excuse for that. Unfortunately..... TV: also did not work properly and got stuck every time ..... first report to butler each time, then a technician ...... came up to 3 times! We did not feel comfortable with this ... The drink at all bars / restaurants: quality of all wines a step down compared to last year. Amaretto di Saronno no longer present, but the cheaper version of it. Gin: 3 types of gin less than last year, and each time there was a bar Where some species were not present. Comes Friday again ...... maybe tomorrow again ........ at the outside bar but also at the lobby bar this was the case. We think this is a real shame, because we think that what is GOOD must remain GOOD! The prices don't go down, but more expensive every year ...... so if you want to be a 5 star you don't have to go down in quality or service. So a third time is not possible, for this amount we can go anywhere find hotel ...... a pity
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Response from PalladiumRivieraMaya, Director de Relaciones con Clientes at TRS Yucatan Hotel
Responded yesterday
Dear Rianne K, First and foremost, we would like to thank you for taking the time to give us your opinion about your second experience at TRS Yucatan Hotel. On behalf of the TRS Yucatan Management please accept our sincere apologies, these unfortunate events, along with the incidents occurred in your room are not common; your observations are being evaluated, and we will consciously revise all your kind remarks to improve our services and efficiency on responding to similar conditions in the future. We kindly ask you to consider giving us the opportunity to remain your host hotel and provide you with a better experience. If you decide to return with us please contact us directly, to organize every detail and ensure that you enjoy your vacations from start to finish. Kind regards, Kenia Rodriguez Hospitality Manager
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+1
Hotel's Favorite
The one thing I want to say about this resort is WOW!!!!!! My wife & I have been to loads of 5 star all inclusive resorts in the past but this place surpasses them all, The staff, The rooms, The al La carte restaurants & the bars are just perfect, It was nice to know we were able to relax in the adults only section of the TRS without having to worry about kids running around screaming, Don't get me wrong I love kids but I love a bit of peace & quiet while on holiday, We loved walking around the covered sections through the mangrove swamps & seeing the wildlife. If you go on holiday here you will notice the difference between the TRS & the other 3 parts to the resort, When we had breakfast in the al La carte restaurants it was lovely & quiet with live music playing in the background but when you go into the buffet it was noise, Banging & Kids running around screaming. On our last day we saw a ground worker going around cleaning the lampposts with a cloth, I have never seen this on any holiday I have ever been on before. If I could give this resort 6 stars I would.
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Response from KeniaRodriguez, Director de Relaciones con Clientes at TRS Yucatan Hotel
Responded Jun 28, 2019
Dear darkmagi, Thank you for choosing TRS Yucatan Hotel as your vacation destination and for taking the time to share a nice review about your experience with the readers of TripAdvisor. It is great to read that you had an excellent time with us and that our facilities and services surpassed your expectations. We will be delighted to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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the food was excellent at every TRS restaurant, especially the flank steak at Gaucho and lamb at Boheme. Just wow. The staff was genuine, friendly and accommodating. The CHIC show was very impressive and left me dancing and singing all night long. The infinity pool was clean, modern, and luxurious. The Mezcal cart and sunglass cleaning service poolside was a great added touch. I cannot wait to return. Well done TRS Yucatan!
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Review collected in partnership with this hotel
Response from PalladiumRivieraMaya, Director de Relaciones con Clientes at TRS Yucatan Hotel
Responded yesterday
Dear Lara G, Thank you for sharing the wonderful holiday that you enjoyed in our TRS Yucatan Hotel with our many readers in TripAdvisor. In TRS we strive to make each guest holiday a perfect adult only experience with all the luxury of our services and facilities, and we are very happy to have achieved this with you, offering you exclusive restaurant options and the most remarkable service you could receive from our attentive and friendly staff. No doubt you are already a TRS Fan, and it will be a pleasure to welcome you on your next visit to Mexico. Kind regards, Kenia Rodriguez Hospitality Manager
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+1
Wow! Honestly cannot recommend this resort enough!! We had the most amazing experience from start to finish. The staff are all SO friendly and helpful - especially our butlers Paola and Luis Angel in villa 66, who made us feel like royalty! The hotel itself is absolutely stunning and the grounds are so well maintained with so many little details all adding to the 5 star experience. The infinity pool was was our highlight! You can get carts around the resort at any time but we really enjoyed walking around and exploring using the walkways through the mangroves and paths along the seafront. We loved all of the resturaunts but our favourites were the French and Helios (We ended up here at least once everyday!) Definitely the best hotel ever and we will definitely be returning!!
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Response from PalladiumRivieraMaya, Director de Relaciones con Clientes at TRS Yucatan Hotel
Responded yesterday
Dear Fernr1992, Thank you very much for recognizing your recent experience at TRS Yucatan Hotel as the best experience you have ever been. We are delighted to know by your wonderful comment that your whole experience at our All-Inclusive Resort really exceeded your expectations mainly due the level of service you received from our great staff members and the delights of our gastronomy. Your comments will be shared with all the team, especially for the remarkable butlers of your villa who made a wonderful job taking care of every detail of your stay. We will be very fortunate to welcome you again, please do not hesitate to contact us when you decide to return to our paradise. Kind regards, Kenia Rodriguez Hospitality Manager
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This is the nicest holiday location I have ever visited . The place is immaculate in every way and maintained to an extremely high standard by the excellent staff . Our villa butler Jessica was phenomenal. Nothing was too much trouble for her and she helped make the holiday great . To be fair all the staff from the resort drivers like Rafael and Romeo to the best bartenders ever Jorge , Erick are brilliant . A very special mention to Alfredo at the Terrazo bar who truly made every visit to bar fun . TRS Yucatan is a gem of a resort and the staff are an absolute credit .
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Response from PalladiumRivieraMaya, Director de Relaciones con Clientes at TRS Yucatan Hotel
Responded 2 days ago
Dear pepe7alex, We really appreciate your time to share such a wonderful review about your stay at our TRS Yucatan Hotel, and we feel honored that you gave us the unique opportunity to be your Honeymoon destination choice. We really appreciate your recognition for the outstanding members of our team that made your holidays so special and it will be a pleasure to let them know about the positive impact they have done to your overall experience adding their special touch of hospitality. It was an utter pleasure to have you staying with us and I look forward to welcoming you back to what I hope is now your Mexico home. Kind regards, Kenia Rodriguez Hospitality Manager
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Previous
PRICE RANGE
$303 - $625 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal suites yucatan by palladium hotel puerto aventuras, royal hotel puerto aventuras
FORMERLY KNOWN AS
The Royal Suites Yucatan by Palladium
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
454
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Frequently Asked Questions about TRS Yucatan Hotel
Which popular attractions are close to TRS Yucatan Hotel?
Nearby attractions include Akumal Beach (3.3 miles), Cenote Santa Cruz (3.4 miles), and EcoRanchoMayamar (4.3 miles).
What are some of the property amenities at TRS Yucatan Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at TRS Yucatan Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at TRS Yucatan Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at TRS Yucatan Hotel?
Yes, free parking is available to guests.
What are some restaurants close to TRS Yucatan Hotel?
Conveniently located restaurants include Chic Cabaret & Restaurant, Turtle Bay Cafe & Bakery, and Taverna Akumal.
Are there opportunities to exercise at TRS Yucatan Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does TRS Yucatan Hotel have an airport shuttle?
Yes, TRS Yucatan Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TRS Yucatan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does TRS Yucatan Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does TRS Yucatan Hotel have any great views?
Yes, guests often enjoy the park view available here.