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Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Pool & Beach (1855)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TRS Yucatan Hotel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 22 hotels in Akumal
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Silver level
TRS Yucatan consists of 454 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, two exclusive swimming pools, plus one salt water pool, unlimited dinner reservations at the theme restaurants, private bars with premium beverages, 24 hrs room service, free Internet connection, bar service to the pools sun beds and an exclusive restaurants. Designed for adults only.
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Room & Suite (1,292)1,292
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:BLACK FRIDAY DEAL

Location

Full view
Contact
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710 Mexico
Name/address in local language
Getting there
Cancun Airport49 miSee all flights
Aerodromo de Playa Del Carmen19 miSee all flights
See all nearby hotels
5,631Reviews1,518Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
P. Mai wrote a review Today
Wiesbaden1 contribution
That was our second time within a 12 months in this hotel. Considering the circumstances under Corona and the past hurricanes the hotel did it very well. But what this stay so enjoyable and why the rating is five at the end are the employees. Although there were few little points to criticize the employees made it up. I hope the management of this hotel knows to appreciate their staff! A special thank to Guadalupe, Gabriela, Ramiro and Daniel from Helios who always had a warm smile for the guests! Daniel and Israel, it is always nice to see familiar faces! Thank you! At the end it was again the right decision to come back here and we would/will do it again!
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Date of stay: November 2020Trip type: Traveled as a couple
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mariusmicu_stan wrote a review Today
Columbus, Ohio1 contribution
Amazing trip even though the weather was a little bit bad for few days!! The staff was spectacular! Everybody from the front desk to the house keeping!! Special thanks to the bartenders from the infinity pool bars Roberto(special thanks to him, WHAT A WONDERFUL YOUNG MAN!! You are so lucky to have him), Marcos and Ivan ! Also special thanks to Ivvone and the other hostess from Helios breakfast and lunch! My butler Jessica (unit 6714) was also amazing and super helpful!! Thank you all ! We will be back
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Review collected in partnership with this hotel
Date of stay: November 2020
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Kendoit2 wrote a review Yesterday
Belfast, United Kingdom9 contributions15 helpful votes
It’s not often that I feel a need to offer a second review of a resort. However, TRS YUCATAN has amazed me once again. Taking into account that TRS YUCATAN suffered closure from COVID impact and 2 horrendous hurricanes after its reopening, the management and staff deserve medals for their epic effort to rebuild, replenish, beautify and make ready their battered resort for the arrival of guests who took the decision to travel knowing that things couldn’t be perfect. This included my wife and I. I applaud the TRS YUCATAN management team and their fantastic staff.👏👏👏 Travel to Mexico from Ireland was problematic, long and to be detailed as a separate story on our Airfrance review, but the extra effort was worth every mile. From the moment that we stepped into the transfer vehicle which was provided via TRS YUCATAN until we pushed our cases back into the airport, the experience was beyond fabulous. The arrival greeting at the hotel was heartwarming and genuine by Jesus, Israel and Isaac. Our cases were handled without drama and the welcome glass of champagne was ice cold and received with gratitude. Check In was super fast by Jorge at reception and the beautiful Betty hastily arranged our booking for dinner. No drama is always a good start. Romeo , who is a cart driver delivered us to our plush suite at building 69 . The room had been meticulously prepared. We didn’t require an orientation by the butler as we have been before, but it was offered. Those visiting for the first time will benefit from the butlers information though. Dinner at the Italian was exceptional, but the lengthy travel and late evening arrival caught up with us, so it was off to bed afterwards. Unlike my wife, I like to get out and about early morning, so I was on the pathways by 06:30 the next morning. The first thing that struck me was the visible damage that was still apparent and the huge amount of repairs that had already been made. It was clear that the hurricanes had done more damage than I had thought. That said, the grounds were still strikingly beautiful and the local wildlife hadn’t deserted their home. TRS YUCATAN has an abundance of flora and fauna which makes it a must for those wanting to see more than the sea. The resort works hard to blend its commercial viability with its environmental footprint. Great care is taken to minimise it’s impact on the ecology. This can be seen everywhere you go. Waste is well managed and the resort houses a state of the art water treatment facility. The area is split between jungle and ocean front. The main building look very traditional Mayan, but under the exterior skin is modern, airy and sophisticated. There are 2 swimming pools, both of which offer their own ambiance. La Terraza pool is located in the centre of the resort. It’s location gives it a jungle feel. It’s very relaxed and normally quiet. There is a fabulous little bar and plenty of Bali beds etc, but be warned, you will share the space with a whole family of friendly iguanas and possibly the odd monkey. A High 5 to Roman the barman for making our time there so special. ❤️ The Infinity pool is the main focal point for guests during the day. It’s an amazing pool that looks out across the Caribbean Sea and is uniquely divided over 3 levels. It’s busier than La Terraza and has daily entertainment, two great bars and waiting service. It’s also close to Helios restaurant and there’s a daily grill service with the best nibbles every. A special shout out to : Oscar, Martha, Ariadne, Manuel, Jorge and Cosme for making it a fabulous place to visit everyday. Also to Dianne and Benjamin from the POP team for trying to make me do something other than boozing everyday...🤣🤣🤣 I’ve already mentioned Helios, but it’s worth highlighting its amazing food and awesome staff. It doesn’t matter whether it’s breakfast, lunch or dinner...it’s yummy yummy yummy. The chefs work ridiculously hard to turn out endless servings of tasty food. The chefs might make the food, but it would be wasted if it wasn’t served by the wonderful waiting staff. Guadalupe, Wendy, Martha, Manuel, Antonio, Walter, Gretel, Jorgking, Christiano, Ivonne and Ignacio to name a few. Of course, there are other restaurants on the resort and each one offers a specialty menu. Italian , French and even an Argentinian steak house. All proving fantastic food in beautifully appointed settings. In 16 visits I can honestly say that almost every course was delivered in perfection. A special thank you to Jose and Isaac at El Groucho for developing a special cocktail called “The Livingstone “❤️ And to Jorgking for the amazing “Marianne “ that has become a firm favourite with Marianne..🤣🤣 For those that like some evening entertainment and a late night cap, there is the Lobby bar and Fool Moon patio which currently hosts a nightly show and music from the resort CHIC team. These shows are undoubtedly the best we have ever experienced at an All Inclusive resort. The dancers are highly skilled, expertly choreographed and graceful. The singers are amazing, vocally precise and have a range of songs from many genres and languages....incredible !! We attended these shows almost every night and were never disappointed. Thank you to Mayra, Laura, Sarahi, Christian, Santos, Jorge and the rest of the bar team for keeping us well watered each night..❤️❤️ TRS YUCATAN offers a lot for a very reasonable price, even in these strained and difficult times. But what makes it for us is the staff and management. These folks feel more like family and return feels like coming home. My advice would be to go and experience it for yourself. Let yourself get immersed in its vibe and it’s warmth, then I suspect you will do what we do........return. ❤️
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Date of stay: November 2020
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Ambassador446383 wrote a review Nov 24
1 contribution
To cap off a year of ups and downs it was great to be able to take this trip and end on such a high note. I did a lot of research and booked this trip on other peoples words and I'm glad I did. I will definitely be making a return trip. We had some poor weather due to the hurricane and the suite pools are not heated so if I come back in cooler weather I will get a room with a jacuzzi instead. We stayed in a suite with a private pool. They have been taking COIVD seriously and I felt safer there than I do in my own town back in USA. Right now the restaurants are on a rotating basis, but they do a pretty good job mixing up what's open. You get access to the other grand palladium hotels, but every time I ventured off TRS; the experience just wasn't as good. Because of this I ordered more room service than I would have liked. The staff at TRS is AMAZING. Jorge at Helios was the best waiter I've ever had, I'm sad that our transport had to leave to early on our last day so we could not say good bye. Erick & Paola our butlers was great and always very prompt to help. The bartenders (christian in the lobby) and at the pools were awesome as well. I'm already looking at coming back!
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Review collected in partnership with this hotel
Date of stay: November 2020
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Response from Kenia Rodriguez, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded yesterday
Dear Guest, I would like to personally thank you for choosing Hotel TRS Yucatan and taking the time to write such a fantastic review about your honeymoon with us. We are glad to know that you enjoyed the attention to detail of our staff, especially from our butlers team, the high standards of our food, the beauty of our suites and the luxurious services that make this the perfect destination for an adults only holiday. I really do hope that should you ever look to stay again in Mexico, you would consider TRS Yucatan for a special stay, and allow us to look after you once again. Kind regards, Kenia Rodriguez Hospitality Manager
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Anita W wrote a review Nov 23
Brunswick, Ohio9 contributions23 helpful votes
I have had the good fortune of staying at TRS Yucatan several times, and I will continue to return as often as I'm able. The resort itself is beautiful from the beach to the pools to the well-maintained grounds. I never have such fantastic meals as those served in the many wonderful restaurants. But really, it's the people that make the difference. From the minute you arrive you're greeted by helpful, friendly bellman and reception/check-in staff. The gentlemen who drive the carts are always friendly, positive, and nice to chat with. Our butlers, Jessica and Luis, were phenomenal and I was happy to be in one of their buildings again. They go out of there way to meet your every need and anticipate some you don't even think of. Victor was equally wonderful providing support on their days off. I especially appreciated Jessica's finding me extra pillows that allowed me to sleep comfortably all week. Although we always missed our housekeeping person, he/she did a wonderful job cleaning the room and supplying fresh towels/linens. We had breakfast and lunch every day at Helios - I can tell you I literally dream about the great food enjoyed by the ocean. Ivonne and Gretel greeted us with a smiling face and new us by name after the first day. This year we received great service from Jorge, Wendy, Ramiro, and Lourdes for these meals - but Jorge - he's really something special! Every single meal was an experience and he always worked to find a way to surprise us with something a little special every day. He is such a gem! Although spa salespeople can be overbearing and annoying at some results, that was not the case with Dynoe. After setting us up with a nice spa experience we had a great conversation about books, politics, and the world in general. Our massage/facial/sugar scrub was done by Claudia and Cartina and they were both so good at making us feel relaxed and pampered. My daughter did the archery and rifle range experience in the sports center and said she had a lot of fun there. Finally, I can say that every single employee I saw at the resort followed their protocols for COVID prevention perfectly at all times. They were always looking out for our health and happiness. All I can think about is when I'll be able to return to this beautiful place and the wonderful people!
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Kenia Rodriguez, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded yesterday
Dear Mrs. Anita W, Thank you for writing this brilliant review about your stay at TRS Yucatan Hotel and for such a wonderful recommendation! We are proud to know that our unique and recognized TRS hospitality has been present with you since your arrival until the end of your vacation, of course providing a touch of personalization and luxury at all times. We will let the people you’ve mentioned here know that you took the time to praise their efforts; we are all very excited to know that you would return and can’t wait to welcome you again. Kind regards, Kenia Rodriguez Hospitality Manager
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PRICE RANGE
$257 - $594 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal suites yucatan by palladium hotel puerto aventuras, royal hotel puerto aventuras
FORMERLY KNOWN AS
The Royal Suites Yucatan by Palladium
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
454
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Frequently Asked Questions about TRS Yucatan Hotel
What are some of the property amenities at TRS Yucatan Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at TRS Yucatan Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at TRS Yucatan Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at TRS Yucatan Hotel?
Yes, free parking is available to guests.
What are some restaurants close to TRS Yucatan Hotel?
Conveniently located restaurants include Chic Cabaret & Restaurant, Portofino Restaurant, and La Adelita.
Are there opportunities to exercise at TRS Yucatan Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does TRS Yucatan Hotel have an airport shuttle?
Yes, TRS Yucatan Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TRS Yucatan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does TRS Yucatan Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at TRS Yucatan Hotel?
The staff speaks multiple languages, including English and Spanish.
Does TRS Yucatan Hotel have any great views?
Yes, guests often enjoy the park view available here.