Secrets Akumal Riviera Maya

Carretera Federal 307 Km 254 + 600, Akumal 77760 Mexico
Traveler (14780)
360
Panoramas (153)
Pool & Beach (3835)
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#1 of 17 hotels in Akumal
Location
4.8
Cleanliness
4.9
Service
4.8
Value
4.6
2023 Travelers' Choice Best of the Best
Secrets Akumal Riviera Maya is ideally located in the heart of the Riviera Maya along the famed white-sand beaches and calm, clear waters of Akumal. This brand new, adults-only resort offers a truly magical UnlimitedLuxury(R) experience starting with 434 elegant suites, many with stunning ocean views, an expansive infinity pool along with 11 smaller pools, all located nearby the centuries-old Mayan sites of Tulum and Coba. Indulge in 24-hour room service, daily refreshed mini-bar, limitless gourmet dining and top-shelf spirits six à la carte restaurants, one international buffet, a café and a grill, seven bars and lounges, pool and beach wait service, nightly entertainment and more. Spend a night out with the Sip, Savor & See dining experience at nearby sister properties or wind down with a specialty treatment at the exquisite Secrets Spa by Pevonia(R). Enjoy the natural beauty of Akumal - meaning "Place of Turtles" in Mayan - by snorkeling off the coast, visiting nearby underwater rivers, or simply basking on the pristine beach. A whole new world awaits at the all-new Secrets Akumal Riviera Maya. - Idyllic. Striking. Nature. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Green
Languages Spoken
Spanish
11362Reviews2003Q+A100Room tips
Traveler rating
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scubahottie1972 wrote a review Yesterday
Reading, Ohio31 contributions18 helpful votes
I never give 5 star but honestly they really couldn't be anything they could do to make it better. All of the staff we met were amazing from check in to checkout to the bellmen, maids, waiters, bartenders everyone. Very friendly and fun and felt so safe. The rooms were very nice we had room 6401 was there 7/29-8/5. Only thing I would suggest is that they go over what is all included with the preferred room we paid for. Took us a few days to figure all of that out. The resort is very expensive on things like medicine, sunscreen, clothing etc just like any other resort. But who cares the view the ocean the people we met were all amazing. Lots of critters to see we saw many iguanian's ,Kudamundi , racoon. The land scape was beautiful as well. I got sick the last 30 hours we were there with GIardia omg its a nasty one. Dr at the resort thank god gave me a shot and 5 medications to help me get home. No clue what it's from could be from water in the ocean or pool no clue I would still go back but hope this passes soon on day 5 of infection. The pools were clean so I am guessing the ocean.
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Date of stay: July 2023
Value
Cleanliness
Service
Room Tip: Get what you can afford they are all great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alex D wrote a review Yesterday
Baton Rouge, Louisiana7 contributions
We loved Secrets of Akumal. This was our first all inclusive resort. The staff was amazing and the entertainment team always had some kind of event going on. It definitely didn't disappoint. We will be back!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sam w wrote a review Yesterday
1 contribution2 helpful votes
Secrets Akumal made us feel at home immediately! We were spoiled for our wedding anniversary. Our concierge Alan took care of our needs every day and even surprised us with setting up our room with a romantic display of roses. Alan was awesome! One bartender, Roberto, took the time to teach us about different tequilas and cocktails and which tequila mixes best. Roberto helped us immensely. Bartender Ramon made my wife her own special unique drink and every time we saw him he knew what to make for her. Entertainment each night was great! Metz brought energy to the shows and is a talented artist. Metz hosted a Sip and Paint session during AkuArt. Metz always had a smile and we had great conversations everytime we saw her. Enrique was a joy to watch dance. He taught me some Latin dance steps and I taught him the moonwalk. Yasmin and Bruno were excellent guides on the bike tour. We plan to go back again and hope we see the same people. Everyone was friendly and made us feel welcomed. The resort has a beautiful beach and Samuel was on top of meeting our needs. Pools are beautiful. As I said, we will go back there again.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Nori B wrote a review Aug 6
Kansas City, Missouri24 contributions29 helpful votes
My husband and I stayed at Secrets Akumal from July 29th to August 4th. This was our first time at a Secrets property and we were not disappointed. We travel to Mexico two to three times a year and have stayed at a variety of resorts with El Dorado Royale Casitas and the Valentin Imperial Maya being two of our favorites...until now! What a beautiful, serene, and tranquil resort Secrets Akumal is. If you are looking for a loud, busy, active resort this one is not for you. Here, you can walk the beach, snorkel with the turtles, watch as stingrays swim past your feet,enjoy a cocktail at one of the three beautiful pools, kick back, and unplug. We were in a Romance Master Suite Swim Out in building 3. It was an absolutely perfect location. We were steps away from the secondary pool and very near the beach. Our housekeeping crew, led by Alberto, did a wonderful job maintaining our suite. The suite was large and well-appointed with one and a half bathrooms. The a/c was incredible! There were a few nights I was actually chilly. The only thing I didn't like was the hair dryer (silly, I know, but it has two settings - really hot, or barely blowing air). As far as the beach goes, there was hardly any seaweed while we were there. The little that there was was cleared away by an older gentlemen. One day he had two younger men help him because the sea was a little angrier that day. The sand is soft and easy to walk on and the water in front of the Secrets is calm and bluish-green. The water temp was perfect! I feel terrible that I didn't get the names of all the fabulous servers we came across during our stay. The men and women at the Market Cafe work every bit as hard as the servers in the other restaurants. Giovanni, Giovanni's friend, Oscar, and a young man with braces were stand outs there. We had excellent service at the Asian, French, and Italian restaurants. Our favorite person on the resort was Mario at the beach bar. That guy is the definition of grace under fire. There were many days he was the only person tending the bar and he handled the beach servers and those of us who bellied up to the bar with such ease. We loved him! Regarding the food at Secrets Akumal, we found ourselves liking almost everything we ordered at each of the three restaurants mentioned above until we got to the main courses. None of them were stand outs to us. So, we were a bit disappointed in that. The drinks at all the bars were top notch. Secrets Akumal, you have to put a/c in your lobby bar. It's the only place people can hang out while waiting on a table during dinner. Granted, we were there in the summer, but good grief it was hot sitting outside waiting on a table, To actually sit in the lobby bar is unbearable in my opinion. If nothing else, put some fans outside. We hope visit you again real soon, Secrets Akumal! You are well worth the money and the drive from the airport!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Duane V wrote a review Aug 6
1 contribution2 helpful votes
Resort is beautiful, clean, we'll ran. Staff is exceptional. Entertainment was great. On site amenities and guided off site outing 2nd to none. Rooms very cool, always cleaned. Food and drinks were great
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Road542260 wrote a review Aug 6
1 contribution2 helpful votes
I found this resort amazing. I definitely want to return someday soon. It's that nice. There were quite a few people around who had been there before. The grounds a very well kept. My wife was just impressed with the beauty of the place. Being able to snorkel right out from the hotel and see turtles alone made the trip. The staff was quite friendly and seem to enjoy their jobs. My complements to Edgar at the Sea Side Grill. He always kept my coffee cup topped off at breakfast. The spa was great and appropriately priced. I know people have asked if the preferred options is worth it. Somehow I wound up with this by accident in how I booked so I don't even know how much extra it cost. They do let you check in at the preferred bar when that provides lunch. To me that was a nice perk. They also give you this booklet of coupons for $200. They are basically worthless unless you plan to splurge on the higher grade alcohol. I never found I way to use them. There's just clear attention to detail that shows. Things like the harp player that entertained at breakfast. He was very talented. That was just something going on in the background. Here are the slight negatives: You get hit up no less than 3 times to sit through a timeshare presentation even before you even make it to your room. Twice by the company that provided the airport transfer and once in the airport. When I'm on vacation I don't like being put in the scenario of telling people no. The infinity pool needs some repair of the floor on one side. There was more demand than availability for some of the activities like Kayaking.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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IGNACIO C wrote a review Aug 6
1 contribution2 helpful votes
Impressive trip. We really enjoyed each and every one of the special places and corners that the hotel hides, but above all the kindness of everyone who works there. Sergio, Alejandro, Jaimies, Benjamin, Metz, René, Jazmin, Diana, Toni, Gabriel ..and many more. Thank you all for making our vacation an unforgettable experience. We hope to visit you, again in the future.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Secrets Akumal, Ventas at Secrets Akumal Riviera Maya
Responded yesterday
Dear guest, It truly fills us with joy to know that during your stay we were able to give you wonderful and unforgettable moments. The most important thing for us is that you take great memories of our service and the beautiful romantic corners we have for your enjoyment. With all our love we also hope to have the pleasure of welcoming you again in this, your second home! Sincerely, Paola Lescale E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anne B wrote a review Aug 5
1 contribution2 helpful votes
I want to personally thank Sergio, Chief Assistant Concierge, for taking a misunderstanding & turning it into an unforgettable memory. Sergio has set the bar. He is truly an asset and I believe he has a bright future in hospitality. I would also like to say thank you to the concierge & housekeeping staff in Building 3. Luis is a consummate professional. Alejandro in building 2, delightful and attentive. Daniel at the Bali Beds took care of all my needs. I highly recommend reserving one so that you can binge watch the ocean! Thank you Secrets Akumal for prioritizing the guest & giving them the slice of heaven.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Secrets Akumal, Ventas at Secrets Akumal Riviera Maya
Responded yesterday
Dear guest, Thank you very much for choosing us to spend an extraordinary vacation. For us, the most important thing is that you experience the wonder of this little piece of paradise with all the warmth and attention of excellence that our teams seek to give you at every moment. We sincerely thank you for taking the time to mention those who did a magnificent job in transmitting the love we put into every detail of your stay and for us it will be a great honor to see you again soon in this, your second home! Sincerely, Paola Lescale E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vdunnjones wrote a review Aug 5
1 contribution2 helpful votes
+1
Excellent service, beautiful s scenery. The vibe was definitely grown and sexy. Very romantic. The staff were very attentive and greeted you with every encounter ma deer always willing and able to help
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Review collected in partnership with this hotel
Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Fearless11708211861 wrote a review Aug 5
2 contributions3 helpful votes
Had a Amazing 11 nights June 23. Carnt fault a Thing. Food very nice good variety.No problem getting Al a carte restaurants booked. Pools clean. All staff Lovely. Beach only small would be better if could use all the Beach. Rooms are Dated but not a issue, was clean and cleaner came every day. Entertainment was Brill. Special mention to Octavio. Mosquitos are a problem but not hotels fault. Loved it that much we are returning November 23 for 2 weeks.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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PRICE RANGE
€366 - €630 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
434
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SECRETS AKUMAL RIVIERA MAYA - Updated 2023 Prices & Hotel Reviews (Mexico)

Frequently Asked Questions about Secrets Akumal Riviera Maya
Which popular attractions are close to Secrets Akumal Riviera Maya?
Nearby attractions include Akumal Beach (0.3 miles), Akumal Ecological Guides (0.2 miles), and Centro Ecologico Akumal (0.3 miles).
What are some of the property amenities at Secrets Akumal Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Akumal Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Akumal Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Akumal Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Akumal Riviera Maya?
Conveniently located restaurants include Autor, Taverna Akumal, and Imelda's Ecocina Akumal.
Are there opportunities to exercise at Secrets Akumal Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Akumal Riviera Maya have airport transportation?
Yes, Secrets Akumal Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Akumal Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Akumal Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Secrets Akumal Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.