SECRETS AKUMAL RIVIERA MAYA

4.5

Excellent

5,156 reviews

Location

Cleanliness

Service

Value

Travelers' Choice 2019 Winner

Certificate of Excellence

Secrets Akumal Riviera Maya is ideally located in the heart of the Riviera Maya along the famed white-sand beaches and calm, clear waters of Akumal. This brand new, adults-only resort offers a truly magical UnlimitedLuxury(R) experience starting with 434 elegant suites, many with stunning ocean views, an expansive infinity pool along with 11 smaller pools, all located nearby the centuries-old Mayan sites of Tulum and Coba. Indulge in 24-hour room service, daily refreshed mini-bar, limitless gourmet dining and top-shelf spirits six à la carte restaurants, one international buffet, a café and a grill, seven bars and lounges, pool and beach wait service, nightly entertainment and more. Spend a night out with the Sip, Savor & See dining experience at nearby sister properties or wind down with a specialty treatment at the exquisite Secrets Spa by Pevonia(R). Enjoy the natural beauty of Akumal - meaning "Place of Turtles" in Mayan - by snorkeling off the coast, visiting nearby underwater rivers, or simply basking on the pristine beach. A whole new world awaits at the all-new Secrets Akumal Riviera Maya. - Idyllic. Striking. Nature.

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Property amenities

Pool

Room Service

Free Parking

Restaurant

Bar/Lounge

Spa

Free High Speed Internet (WiFi)

Breakfast included

Fitness Center with Gym / Workout Room

Adult pool

Banquet Room

Breakfast Available

Business Center with Internet Access

Concierge

Conference Facilities

Dry Cleaning

Heated pool

Hot Tub

Laundry Service

Meeting Rooms

Multilingual Staff

Non-Smoking Hotel

Outdoor pool

Tennis Court

Wheelchair access

Room features

Accessible rooms

Air Conditioning

Minibar

Non-Smoking Rooms

Refrigerator in room

Suites

Good to know

HOTEL STYLE

Hidden Gem

Great View

HOTEL CLASS

Hotel links

Visit hotel website

Hotel deals

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Contact

Carretera Federal 307 Km 254 + 600, Akumal 77760 Mexico

Name/address in local language

011 52 1 844 283 0360

Getting there

Cozumel Airport26 mi

See all nearby hotels

Nearby restaurants

Taverna Akumal

5 minItalian

Turtle Bay Bakery & Cafe

See all nearby restaurants

Nearby attractions

Akumal Beach

4 minBeaches

Cenote Santa Cruz

13 minCaverns & Caves

Centro Ecologico Akumal

4 minNature & Wildlife Areas

Mexicarte

5 minArt Galleries

See all nearby attractions

5,156Reviews

6,941Photos

1,264Q+A

100Room tips

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Popular mentions

Spectacular Vacation

From the beginning of our 2 week stay at Secrets Akumal everything was perfect. The check in process, room attendant (Diego in B 9c), the Restaurants are all amazing, complements to all the chefs especially Chef Diego in Portofino and servers Daniel and Sambino in Bordeaux. …

Review collected in partnership with this hotel

Date of stay: February 2019

Great resort

I had a great time at this resort. The resort was clean, the staff extremely friendly and happy to help. We were on a trip with 6 other couples. The rooms were beautiful. We had a partial ocean view (not really much of a view of the ocean. Next time would either get full ocean…

Review collected in partnership with this hotel

Date of stay: February 2019

We Will Return!

Overall an outstanding resort. The service from staff was always amazing and they seemed to really enjoy their jobs. Any issues we had were little more than 'hiccups' and would not be worthwhile mentioning as there were just too many highlights to this location. Even something…

Review collected in partnership with this hotel

Date of stay: February 2019

A romantic getaway

My wife and I stayed here to celebrate our birthdays and we were not disappointed. While we didn’t inform the staff what we were celebrating during our stay, the service we received was exceptional. From our building concierge to security on the beach, everyone was friendly and…

Date of stay: August 2018

Response from SecretsAkumal, Director de Relaciones Públicas at Secrets Akumal Riviera Maya

Responded yesterday

Dear Beau S, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post this heartwarming review about your experience with us. It was a pleasure to be your hosts during your recent getaway to Secrets Akumal. It is a real pleasure to know you have enjoyed every detail of our experience and above all, the excellent treatment provided by our team from the moment of your arrival. Our commitment is to provide a unique experience to all our valued guests. We look forward to having you back home on your next romantic vacation in the Riviera Maya! Sincerely, Fabiola Saucedo Social Media Coordinator

You get what is advertised!

We've been to a handful of Secrets before and a number of other all inclusive properties. We went to eat, relax, walk and sleep. Simple as that. We hit all of the restaurants except the French and were delighted at each. Plenty of options to choose from, great portions and…

Date of stay: February 2019

Response from SecretsAkumal, Director de Relaciones Públicas at Secrets Akumal Riviera Maya

Responded yesterday

Dear irunforlife, We would like to thank you for the lovely review you shared following your recent visit to Secrets Akumal Riviera Maya and we are delighted to read that we were able to meet your expectations. It is our pleasure to learn that your stay was a wonderful one and that everything was to your satisfaction. We appreciate your kind comments as they show we are maintaining the Secrets Resorts brand standards. Your wonderful comments has been shared to the team as a motivation to keep up our lovely work. We look forward to having you back home in the near future! Best Regards, Fabiola Saucedo Social Media Coordinator

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All photosTravelerPool & BeachRoom & SuiteDining Business Center & Event RoomsFamily and Play Areas

Partial Ocean View Junior Suite

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Is the ocean water warm this time of year (late February)? Thank you!

chilly in my opinion, the classic "once you get in it's fine" . went in Jan. I am also a "water wimp" reading lots of travel sites would need to go south of Puerto rico for warm.

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How has the seaweed situation been recently?

Every morning there is a crew that rakes in any and all seaweed that happens to be on the beach. The resort pays special attention, keeping the beach clean.

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Is it necessary to book a cabana before you arrive?

. We never used them but they did seem quite full and we were there for 8 days. The covered “huts “ that have two lounge chairs under each were quite easy to find. There is always a person on the beach helping each day to find you a place to lay so you do not have to be in the sand. If you want a cabana I would think it would be a good idea to do this and reserve. You cannot do it through your personal concierge , you will have to do beach reservations for most things with the person that is always on the beach daily .

Do they still provide toothpaste in the room?

yes they provided small portions of all bathroom items it is a beautiful resort the fridge was always restocked didn't need anythimg

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Which building is considered “ocean front”?

I am not 100% certain, but I believe any room facing the ocean is considered an "ocean front" room. Perhaps a more accurate term would be "ocean view." Buildings 1 and 2 are the closest to the beach. Those rooms are my definition of "ocean front." We had a wonderful room in Building 1 facing the ocean. An added bonus is that they have a fantastic concierge right in that building, and she is readily available to help. I don't know if that service is also provided in other buildings or not. There is always excellent concierge service provided in the main lobby as well, but having one in our building was really convenient.

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