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Secrets Akumal Riviera Maya

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Carretera Federal 307 Km 254 + 600, Akumal 77760 Mexico
79 people are viewing this hotel
Expedia.com
$616
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Free cancellation until 05/26/22
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$616
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Free cancellation until 05/26/22
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$368
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Official Site$822
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Travelocity$616
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Traveler (11034)
360
Panoramas (153)
Room & Suite (1585)
What is Travelers’ Choice Best of the Best?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 20 in Akumal
Location
4.8
Cleanliness
4.9
Service
4.8
Value
4.6
2022 Travelers' Choice Best of the Best
Secrets Akumal Riviera Maya is ideally located in the heart of the Riviera Maya along the famed white-sand beaches and calm, clear waters of Akumal. This brand new, adults-only resort offers a truly magical UnlimitedLuxury(R) experience starting with 434 elegant suites, many with stunning ocean views, an expansive infinity pool along with 11 smaller pools, all located nearby the centuries-old Mayan sites of Tulum and Coba. Indulge in 24-hour room service, daily refreshed mini-bar, limitless gourmet dining and top-shelf spirits six à la carte restaurants, one international buffet, a café and a grill, seven bars and lounges, pool and beach wait service, nightly entertainment and more. Spend a night out with the Sip, Savor & See dining experience at nearby sister properties or wind down with a specialty treatment at the exquisite Secrets Spa by Pevonia(R). Enjoy the natural beauty of Akumal - meaning "Place of Turtles" in Mayan - by snorkeling off the coast, visiting nearby underwater rivers, or simply basking on the pristine beach. A whole new world awaits at the all-new Secrets Akumal Riviera Maya. - Idyllic. Striking. Nature. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
Spanish
9264Reviews1894Q+A100Room tips
Traveler rating
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R6378IOshannons wrote a review Yesterday
South Padre Island, Texas36 contributions17 helpful votes
+1
This resort is absolutely beautiful. The restaurants were great, excellent drinks. The staff couldn’t have been better. Turndown service was such a treat. Our room had a swim up pool which was super nice. We would totally stay here again. Access to so many great excursions. Fun activities at the resort many nights while we were there. Poolside staff were fast and friendly.
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Date of stay: May 2022Trip type: Traveled
Room Tip: If you’re on the fence, book it! You won’t regret staying here at all. Go swim with the dolphins,...
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Stephanie B wrote a review Yesterday
Reading, Michigan9 contributions15 helpful votes
Secrets Akumal was incredible. Every day we had great weather, great surroundings, amazing staff, incredible views and delicious food. The excursions taken away from the resort were equally amazing! Thank you for making our trip perfect!
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Date of stay: April 2022Trip type: Traveled
Room Tip: #1 tip is pay for a private car from hotel to the resort! It’s worth every penny.
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krisf1986 wrote a review Yesterday
Minnesota49 contributions41 helpful votes
+1
I had the pleasure of spending 5 days at this beautiful resort! Went for a quick girls trip with my longtime friend and we had a wonderful time. The staff was amazing and very attentive. They remember your name! Speaking of Staff, I wanted to give a special shout-out to our bartender Isaac! He was so awesome and we spent a lot of time chatting with him! There were so many staff, I wish I could remember everyone’s names! They were all wonderful! I have been to several resorts and several Secrets resorts and this is one of my favorites of all time! Loved the dinner shows every night, that is one of my favorite parts of this resort! You must check out AkumArt! I believe it’s every Wednesday! We met sooo many people here! Some that we spent a lot of time with the and will be friends with for life. Loved that there is something for everyone. If you want to relax, you can. If you want to have some fun and go to the club, you can! Food was good for an all inclusive and lots of options! I wasn’t a fan of the hibatchi but I’m pretty picky about hibatchi as I am spoiled with great options at home. Italian was wonderful! Loved it! Did the outdoor shows a couple nights so didn’t have the chance to check out all the restaurants. Unfortunately the water was a bit cloudy while we were there due to wind so the snorkeling wasn’t ideal but still super fun! I took a fall on my first night. The tile was wet on the walkout to my swimout and I slipped pretty good. The resort was awesome! Someone came to my room right away to clean out and bandage my toe. Then every day after, I was able to go to the lobby and have the medic clean it out and re-wrap it. I walked down the beach in hopes to go eat at one of the local restaurants in town for lunch but it was closed so we didn’t walk all the way there. Next time for sure! I am already planning a second trip here with my husband and a few other couples for this summer! I am typically not the type of person to go back to the same resort twice, but I want to experience it in a different way and venture off to the cenotes as well! Happy to answer any questions!
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Date of stay: April 2022Trip type: Traveled
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Rosemary B wrote a review May 17
1 contribution
Absolutely disgraceful customer service. We booked to go to secrets Akumal for a friend's wedding in May. The day before we were supposed to leave, our daughter tested positive for covid. Due to CDC guidelines and laws, we were unable to travel to the hotel. Our travel agency has been reaching out to them to try to request a refund, change of dates, or just hotel credit and they denied everything, despite having documentation emailed to them proving that my daughter had covid and I would not be allowed to fly. I tried calling the hotel directly to ask them to reconsider their decision, and Viviana was extremely rude and unprofessional. She would not speak to me, just insisted if I booked through a third party, I am not allowed to call the hotel directly, I needed to go through the travel agency. We are still in a pandemic; how can a huge chain hotel not have policies in place for covid?? Other large chain hotels such as Sandals have great covid policies in place, such as free change of dates or credit for a year after cancelation. I will never book a secrets hotel ever again and I will be telling everyone I meet to never book one either.
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Date of stay: May 2022
Service
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SHANE BARCLAY wrote a review May 16
Ottawa, Canada40 contributions34 helpful votes
Another great trip to Secrets Akumal! WE upgraded to the master suite which was beautiful! Had not traveled to Mexico in May before and it was very hot..35 or 36 degrees. The beach offered a nice breeze which combined with the colds drinks allowed us to stay cool. We dined in all restaurants except the Mexican and the Japanese and the quality of food was great but the presentation was fantastic! Angel provided us with exceptional service at the Portifino restaurant. We spent a couple of days at the Tranquil pool and then a couple at the middle pool and the last few days at the beach. Manuel who is a pool concierge was outstanding and provided exceptional service...what a great guy! The Sargasum was a problem the first few days but the team worked extremely hard to get rid of it all. Would be nice if they had more Stand up paddle boards but Miguel who was running the paddle board trips did a great job! He had some difficult guests and he kept his cool and handled the situation as a true professional! Our third trip here and we will return for a fourth!!
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Date of stay: May 2022
Location
Cleanliness
Service
1 Helpful vote
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Response from Secrets Akumal, Ventas at Secrets Akumal Riviera Maya
Responded 2 days ago
Dear guest, Thank you for sharing such an enthusiastic and wonderful review about your vacation at Secrets Akumal Riviera Maya. It pleases us to learn that your third trip was even better than your previous ones and that you once again enjoyed all services we take pride offering our guests. As a regulr practice, rest assured that we will share your compliments with our team for their hard work and dedication. Once again we thank you and can't wait to welcome you back again. Sincerely Alfredo Montaño Social Media Coordinator
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markhickey2022 wrote a review May 15
Howell, Michigan3 helpful votes
Margarito made our trip amazing the service over all was 5 star Food quality for all inclusive was good lots of option and choices The 3 different pools also was a nice touch to satisfy everyone’s needs
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
2 Helpful votes
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Response from Secrets Akumal, Ventas at Secrets Akumal Riviera Maya
Responded 3 days ago
Dear guest, We would like to thank you for sharing your review about your experience at Secrets Akumal Riviera Maya. We are pleased to learn that you had an amazing trip and that Margarito provided a service that far exceeded your expectations. We have shared your comments with our management to make sure that Margarito is recognized for his hard work and dedication. Once again we thank you and look forward to your next visit. Sincerely Alfredo Montaño Social Media Coordinator
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Peaches0422 wrote a review May 14
Punta Gorda, Florida3190 contributions239 helpful votes
+1
Just arrived home yesterday after a wonderful mother daughter trip to celebrate my birthday. I was originally disappointed because I didn’t get the building I requested a number of times via email starting 8 months ago when I made the reservation all the way up to 2 weeks out as I know they begin room assignments around that time. I mainly wanted it because it was my daughter’s first visit to this particular Secrets while my husband and I go as often as possible. He and I will be back in August. But I decided nothing that simple could rob me of joy so happily took the room assigned which was lovely as always. I must thank Ivan at the Bali beds for solving my Bali bed debacle. I had requested and had front row reserved but when I went the day before to check to be sure, that’s not what I was assigned. I have email confirmations and Ivan very professionally and pleasantly stepped in and handled it beautifully. He and concierge Jonas (Luna’s) dad took great care of us. Alejandro at the Rendevous bar makes a mean spicy Margarita and we enjoyed his company as well. Abraham was our server at the pool and our drink was never empty and he happily moved that dang umbrella every which way for us. Ivan at the pool assisted me quickly when I stepped on a bee. Loved the pizza but the best lunch poolside this week was hands down that taco bar!!!! It was 🔥 fire!! Oscar and Miguel and Metz kept us laughing on the entertainment team from morning til night. The hotel grounds are still as lovely as ever and the beach was ridiculously clear of seaweed except for the first two days, but as always, the hard working crew keeps up with it beautifully. The wildlife was in full swing and we always enjoy watching them. Swam with the turtles almost every day with my guide Sergio from Akumal Dive Center who is a complete turtle whisperer. Then we would do the tropical fish later in the day at the other end of the resort. All of the restaurants are excellent, but if you get me there twice, they are my favorite. This restaurant has never “ won” but boy it took home the gold this time. Best fish was grilled seabass at Seaside. I mean to tell you I have never had a better piece of fish in my life. I always find the steak usually killed in these resorts but the cut my daughter had ( it was a filet but they called it a Baseball cut) was also cooked beautifully. Antonio is the chef and I thoroughly enjoyed talking to him. But the standout of all the Secret’s family this time was Antonio from Seaside. The next night after that delicious meal my daughter was exhausted from judging the bartending contest ( lol) and decided to order room service. I went back to Seaside again and asked to be seated with Antonio. Fish of the day was mahi mahi which was fine . Lo and behold, he goes to another restaurant and gets a piece of seabass for me and the second Antonio once again made it melt in my mouth. His niceness was definitely the peak of my trip. Oceana was good but it took almost three hours to eat and I was just cranky by the time it got there. We got up to leave but were convinced to stay. If you are not going to feed me then at least keep my wine glass filled. They did have someone new as a server so since it was my favorite on previous visits, I overlooked it. Himitsu we visited twice. Leonel is a great showman and the food is cooked perfectly. Don’t forget the yum yum sauce. Portofino was fine but not my favorite but that could be because I have an Italian husband and know the food well. Didn’t try Bordeaux this time because I was on a seafood roll! The only second of rudeness that we encountered was on departure when a bellman ( and Ronnie is a fabulous one) whose name I won’t mention literally snatched my bags out of my hand and said soooo rudely ‘get in the van!’ We were down there thirty minutes early so I don’t know what his problem was. I still tipped and my daughter was livid that I did but I figured anyone can have a bad day so I’m not calling him out. But I will see you again in August my friend and we might have a sit down. Oh, and we didn’t lay eyes on our concierge once while there which I have never experienced. My daughter kept trying to get something for my birthday but the front desk kept saying talk to our building concierge but she was never at the desk. So she did her own thing which was nicer anyway. All in all, another fabulous trip and we can’t wait to return. They must have stopped doing banners on the door or champagne because we didn’t get either but that was fine as well. This is still my favorite Secrets despite a couple of hiccups. See you soon friends. I have tons of pics and will post a few but feel free to ask if anyone wants to see more. Sorry for the length. We Southern gals are wordy!
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Secrets Akumal, Ventas at Secrets Akumal Riviera Maya
Responded 3 days ago
Dear guest, Thank you for posting such an amazing review about your vacation at Secrets Akumal Riviera Maya. It is encouraging for us to learn that we offered you a memorable experience and that you had a pleasant stay. On the other hand we apologize for the issue wih one of the bellboys, rest assured that is not our service standard and we will take actions to make sure it doesn't happen again. We hope to welcome you back to our resort very soon. Sincerely Alfredo Montaño Social Media Coordinator
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Steven C wrote a review May 14
Ottawa, Canada1 contribution2 helpful votes
We spent the first week of April at Secrets Akumal. This is the 7th Secrets property we have been to and is most certainly the best Secrets we have stayed at. It is now are favourite. We had a Prefered Club partial ocean view room. The room was was big, beautiful and kept exceptional clean whole week that we stayed there. Beautifull views from our balcony. We received turn down service every night which was a nice touch. Quality control is strong. Most of our time was spent at the beach. We received exceptionally service from both Darcy and Ismael are beach staff servers. On a couple of occassions we ordered Club sandwhiches and fries and they delivered to us on the beach. The sandwhich and fries arrived quickly and were hot! The two of them always came by and made sure we were well taken care of and had everything we needed. Clearly exceptional service. The resort is stunnlingly beautiful and gives one a feeling of being in the middle jungle or lush forest. Lots of walking paths that are surrounded by trees, shrubs, ponds and lagoons. It took us a day or two to get our bearings straight. Restaurant food and service was outstanding. Otoniel served us each morning at the Market Cafe and he was fantastic. After the first day he new exactly what we wanted and made sure it arrived promply after we sat down. Very friendly and professional. All restaurants for dinner were incrediable but Patio and Oceana were our favourites and both exceeded our expectations. Both evenings the food and service was 100% perfect. Hats off to the manager of Patio and I believe our waiter was Alphonso and strong kudos go to Eddie our waiter at Oceana. The wood fired pizza is a must try for lunch. The nightly entertainment was fantastic. The Beatles show, Pirate show, Fire show and Elemets show were all Fantastic and highly entertaining. Prefered Club staff were all patient, professional and pleasant to deal with. They promptly took care of any requests that we had and always followed up to ensure we were satisfied. Outstanding!! Overall, the resort was breathtakingly beautiful, the quality control of the service and maintenance of our room was exceptional high, Exceptional service, excellent food and fantastic shows. Easily the best Secrets resort we been to and we have been strongly recommending it to all our friends and collegues.
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Date of stay: April 2022
Value
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Service
2 Helpful votes
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Response from Secrets Akumal, Ventas at Secrets Akumal Riviera Maya
Responded 5 days ago
Dear guest, Thank you for sharing such a detailed review of your vacation at Secrets Akumal Riviera Maya. It is our most pleasure to learn that you rate your experience as over the top fantastic! And that our team members went out of their way to make sure you always felt welcome and pampered. We can't wait to welcome you back in the near future. Please do not hesitate to contact us before your next visit. Sincerely Alfredo Montaño Social Media Coordinator
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bruce stelzer wrote a review May 14
1 contribution1 helpful vote
This is the first "All inclusive" resort I have visited, and the experience was amazing. The primary reason for this was the staff. Without exception, each and every member of your extraordinary staff was delightful. It has made me want to learn Spanish so I could better communicate.
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Date of stay: April 2022
Value
Location
Service
Room Tip: Although we had a pool suite, I would suggest the beach front rooms.
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1 Helpful vote
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Response from Secrets Akumal, Ventas at Secrets Akumal Riviera Maya
Responded 5 days ago
Dear guest, Thank you for choosing Secrets Akumal Riviera Maya to host your wedding. We are very happy to know that you had a dream wedding and that your experience at our resort was exceptional. Our team takes pride in pampering our guests and they will feel motivated when they hear your wonderful compliments. We look forward to welcome you back to celebrate your anniversary. Sincerely Alfredo Montaño Social Media Coordinator
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Tony.P wrote a review May 13
4 contributions6 helpful votes
+1
Service, staff and food was great. Room was clean and comfortable. And snorkeling was awesome. The bonus was getting the bali bed for the whole day on our last day of the vacation. The preferred lounge had great selection of beverages and the snack was great.
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from Secrets Akumal, Ventas at Secrets Akumal Riviera Maya
Responded 5 days ago
Dear guest, We would like to thank you for sharing your gracious comments about your experience at Secrets Akumal Riviera Maya. It is an honor for us to know that you had a pleasant stay and that you enjoyed our service, room, snorkeling, bali bed and preferred club benefits. We look forward to welcome you back on your next visit to Riviera Maya. Sincerely Alfredo Montaño Social Media Coordinator
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PRICE RANGE
$400 - $668 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
434
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Frequently Asked Questions about Secrets Akumal Riviera Maya
Which popular attractions are close to Secrets Akumal Riviera Maya?
Nearby attractions include Akumal Beach (0.3 miles), Akumal Ecological Guides (0.2 miles), and Centro Ecologico Akumal (0.3 miles).
What are some of the property amenities at Secrets Akumal Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Akumal Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Akumal Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Akumal Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Akumal Riviera Maya?
Conveniently located restaurants include Taverna Akumal, Imelda's Ecocina Akumal, and Turtle Bay Cafe & Bakery.
Are there opportunities to exercise at Secrets Akumal Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Akumal Riviera Maya have airport transportation?
Yes, Secrets Akumal Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Akumal Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Akumal Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Secrets Akumal Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.