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Secrets Akumal Riviera Maya

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Carretera Federal 307 Km 254 + 600, Akumal 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (8573)
360
Panoramas (153)
Pool & Beach (2287)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 22 hotels in Akumal
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Secrets Akumal Riviera Maya is ideally located in the heart of the Riviera Maya along the famed white-sand beaches and calm, clear waters of Akumal. This brand new, adults-only resort offers a truly magical UnlimitedLuxury(R) experience starting with 434 elegant suites, many with stunning ocean views, an expansive infinity pool along with 11 smaller pools, all located nearby the centuries-old Mayan sites of Tulum and Coba. Indulge in 24-hour room service, daily refreshed mini-bar, limitless gourmet dining and top-shelf spirits six à la carte restaurants, one international buffet, a café and a grill, seven bars and lounges, pool and beach wait service, nightly entertainment and more. Spend a night out with the Sip, Savor & See dining experience at nearby sister properties or wind down with a specialty treatment at the exquisite Secrets Spa by Pevonia(R). Enjoy the natural beauty of Akumal - meaning "Place of Turtles" in Mayan - by snorkeling off the coast, visiting nearby underwater rivers, or simply basking on the pristine beach. A whole new world awaits at the all-new Secrets Akumal Riviera Maya. - Idyllic. Striking. Nature. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Car hire
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
Spanish
7,412Reviews1,629Q+A100Room tips
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Popular mentions
Mina D. wrote a review Yesterday
18 contributions9 helpful votes
We were supposed to go elsewhere but it did not work out. I am really glad we got to go here. It is a beautiful resort. Everything was perfect! The staff was amazing! The food was amazing. The pool was so much fun. The beach was gorgeous! I can't say enough great things about the resort or the staff! We had a beautiful room with the more glorious view!! I truly did not want to come home!
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Date of stay: October 2020
1 Helpful vote
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Aricca&Scott wrote a review Oct 26
Tempe, Arizona1 contribution1 helpful vote
Beautiful newer resort. The property was absolutely beautiful between the architecture and all the lush plants on the property. Pools were clean and beautiful as well. We had a King Suite with the swim out patio which was another nice added feature. The staff was super friendly and definitely masked up for COVID. They definitely kept everything clean for COVID ie room, chairs, tables, and bars. This made us feel very safe on our vacation. The food was excellent! The breakfast buffet had plenty of options for everyone. The Italian restaurant was delicious as well as the French restaurant (our favorite). They made homemade pizzas on Thursday out by the pool which were also great, just wish they made them every day! The beach was pristine with nice soft sand. The water a beautiful turquoise blue color. Snorkeling was great with lots of sea grass, coral reefs, colorful fish, sea turtles, and manta rays! You can check out snorkel gear, paddle boards, and kayaks on the beach. We had a great vacation/honeymoon at this resort would definitely return here again and again!
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Date of stay: October 2020
Rooms
Service
Sleep Quality
Room Tip: First floor suite with walkout pool!
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1 Helpful vote
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Response from Fabiola Saucedo, Propietario at Secrets Akumal Riviera Maya
Responded yesterday
Dear GlobeTrotting277201, We congratulate you for your honeymoon celebration and we thank you for choosing our Secrets Akumal Riviera Maya for such a special occasion. We take a lot of pleasure in making each of our guests' visits an unforgettable experience. We are very pleased to read that you enjoyed the pristine beach, the excellent treatment provided by our team, and the many culinary delights prepared by our professional Chefs, who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. In addition, it is a pleasure to read that we were able to meet your expectations with our CleanComplete Verification™ protocols. We look forward to having you back on your next romantic vacation in the Riviera Maya! Warm regards from Akumal, Fabiola Saucedo Social Media Coordinator
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Caleb H wrote a review Oct 26
Huntsville, Alabama1 contribution3 helpful votes
My wife and I just returned from our honeymoon in Mexico and we stayed at Secrets Akumal Riviera Maya. We had intended to go to Maui and stay at the Rtiz-Carlton, but the they kept extending the 14-day COVID-19 quarantine, so we switched to Secrets. I had thought that the Ritz was going to be tough to match; however, upon walking into the lobby at Secrets, I forgot all about the Ritz! They upgraded us to a swim-up room since it was our honeymoon and we got the preferred club (totally worth it!). All it took to solidify that this was going to be a vacation in paradise was walking through the lobby, getting some margaritas at the lobby bar and preferred club lounge, and then seeing our incredible room. Everything else that we experienced at the resort only continued to reinforce our already magical experience. Jose, who worked at the Seaside Cafe (where they normally have a buffet) by the pool, was an excellent server and took great care of us. Mo and Fernando were great bartenders at the pool. Ferminator was the perfect fit for doing the fun activities, and was a source of entertainment all by himself. Lastly, our concierge, Talia, was incredible and took amazing care of us. Anything we needed, she'd make it all happen. Highlights: - Swim-up room - Spa experience - French restaurant (best meal we've ever had) - Romantic dining experience on the beach My wife and I have travelled to over 50 countries, including 48 states, most islands in the Caribbean, most of Europe, Dubai, Bali, Phuket, The Philippines, Hawaii, and Japan. Secrets made this vacation top all of them. Mexico alone doesn't beat out many of those locations, but Secrets elevated it to a level that put it far above more exotic destinations.
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip: Swim-up room all the way
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3 Helpful votes
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Response from Fabiola Saucedo, Propietario at Secrets Akumal Riviera Maya
Responded 2 days ago
Dear 244calebh, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post this heartwarming review about your experience with us. It was a pleasure to be your hosts during your recent getaway to Secrets Akumal Riviera Maya. We are flattered to know the excellent impressions that you had from us. Knowing that from our facilities, culinary options up to the level of service you experienced were to your liking, represents our most important recognition and achievement. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying with us. We look forward to having you back on your next romantic vacation in the Riviera Maya! Warm regards from Akumal, Fabiola Saucedo Social Media Coordinator
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Beazer74 wrote a review Oct 25
Bullard, Texas173 contributions2 helpful votes
We are currently staying at Secrets Akumal. The staff here has been great, what we are unhappy with is the the structure above them. When we tried to go get a bucket of ice for our room we were told all the ice machines were down for maintenance, so we ordered some from room service. We have waited on 2 different occasions for a bucket of ice for well over an hour.  When we arrived, we waited in the PC lounge again for over an hour. They told us 3 times they they were just waiting on our luggage before they would take us to our room, I could have carried my luggage to the room if that was the hold up. They keep offering us food and drink, which very little food was left at that time of the day, but after a long day of traveling at 4 PM (we arrived around 3-3:30) we just wanted to be in our room to rest and freshing up. We finally got settled in and went to find something to eat. Since it was after 5 all the "daytime" eating options had closed. They advised us to order room service, Because the evening eating places didn't open untill 6. We didn't want to come to a beach resort, to go set in our room and wait for room service, But we did. After ordering, it took well over an hour. so there we were sitting in our room at a BEACH resort. Today we were at the Halftime Sports Bar to watch the nfl games. Games kicked off at noon but the bar didn't open till noon and it took him about 30 minutes to get everything set up. We were told that due to the downsizing of the staff they were preparing food at the restaurants and bringing it over. That food took an hour and 1½ to arrive.   We have talked to others who are guest here and they also experienced the same slow service, which we have been told they are understaffed and overbooked here at this resort. The staff here is doing thier best to take care of everyone, but they can only do what the limited number of them can do to take care of so many people. We have spent well over $5000 on this vacation to not have to wait and our for food or have to go to our room and wait for our food. We had planned to spend money in the spa and pictures and other things here at the resort, even look to taking another vacation at another Secrets resort or another resort in the AMresort family, but now we are reconsidering that decision.   The wait staff and servers are working thier tails off, they just need more help to be able to provide the service we paid for. As a business owner, we always make sure our employees and staff have the necessary resources to do thier job,. We do not feel the corporate at AM resorts has not done the same John and Annecye Beasley
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
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Richard B wrote a review Oct 25
Greensburg, Pennsylvania1 contribution1 helpful vote
We just finished a very much appreciated and needed vacation for a week at Secrets Akumal. From the moment we arrived we were impressed with the warmth and diligence of each and every staff member. The COVID-19 protocol in place is second to none. We were in the prefered club in an Oceanview room 4408. Truely a spectacular room. Our concierge Talia was the most attentive and helpful that we have ever had. There were many others Restaurant Hostesses Consuela and Dominica waiters Aaron in Portifino and Lazcano on the beach. A special shout out to the team in the Coco Cafe especially Felipe they always went the extra mile with true enthusiasm. There is not doubt that COVID-19 has influenced staffing and areas of service but with the slightest bit of understanding this is the best place to be. Food is always subject to the diner. We dined in every venue. Each one delivered high quality food. Service was at time elongated which appeared to be due to staffing not the actual staff that were working because each one there never quit hustling as hard as they could. They were all eager to satisfy and fill every need. The very best was a Chefs dinner in Portifino that was arranged by our Concierge Talia. I cannot remember the Chefs or waiters name but Dominica was the Hostess and all together that delivered the most beautiful and delicious dinner. We have been here before and this time was as good if not better than ever. The grounds survived the storms with absolutely minimal damage it is so lush and tropical that is truely paradise. Thanks to everyone for the great week they delivered. Do not hesitate to travel here. We will be back again.
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Fabiola Saucedo, Propietario at Secrets Akumal Riviera Maya
Responded 2 days ago
Dear richardbF7055HX, Thank you for your preference and for choosing our resort again for your recent holidays and also for taking the time to write a review about your experience. It is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes every time. We were delighted to read that you have enjoyed all the details we take pride in offering our guests. As our regular practice, we have been happy to share your wonderful comments to our team who constantly work on ensuring that all of our guests have an unforgettable experience. We look forward to have you back at Secrets Akumal Riviera Maya, your home in the Mexican Caribbean. Warm regards from Akumal, Fabiola Saucedo Social Media Coordinator
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PRICE RANGE
$239 - $643 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
434
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Frequently Asked Questions about Secrets Akumal Riviera Maya
Which popular attractions are close to Secrets Akumal Riviera Maya?
Nearby attractions include Akumal Beach (0.2 miles), Cenote Santa Cruz (0.6 miles), and Akumal Ecological Guides (0.5 miles).
What are some of the property amenities at Secrets Akumal Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Akumal Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Akumal Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Akumal Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Akumal Riviera Maya?
Conveniently located restaurants include Turtle Bay Cafe & Bakery, Taverna Akumal, and Loncheria Akumalito.
Are there opportunities to exercise at Secrets Akumal Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Secrets Akumal Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Akumal Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Secrets Akumal Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.
Is Secrets Akumal Riviera Maya accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.