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Grand Sirenis Mayan Beach Resort & Spa

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Grand Sirenis Mayan Beach Resort & Spa
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2,635 Reviews from our TripAdvisor Community

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Showing 2,203: English reviews
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just come back from 10 days at the Grand Serenis. The design and lay-out of the hotel is contemporary with beautiful tropical gardens. The majority of the people are very friendly, cheerful and helpful. The rooms are enormous and kept very clean. However, the entertainment was rather poor and unless you wish to spend all day around the airless swimming... More 

Helpful?
1 Thank Tonia S
Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here in June 2016 with another couple, this hotel was beautiful, the rooms were incredible and spotlessly cleaned everyday with some of the most amazing towel art!! The resort is huge that we only ever stayed at one of the pools that was closest to our hotel room which was beautiful it was so warm though it was... More 

Helpful?
Thank Jade W
lincolnshire
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This review is a bit late, but better late than never. I traveled to this hotel last year with a friend. On arriving I was very impressed it looked like a very nice hotel. We got to our room and it was massive it had 2 king size beds, a jacuzzi bath tub, and the usual fridge, tv, safe and... More 

Helpful?
Thank munchkin23
Nottingham
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived at the hotel on the August 24th. My first impression was that it looked fantastic. When we entered the hotel we were welcomed by the staff who offered us drinks after our nine hour flight, we had to wait for over half an hour to be checked in due to filling out forms. We were then hit with... More 

Helpful?
Thank Mumofthree76
Louisville, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Grand Sirenis Mayan Beach Resort and stayed for 8 nights beginning the last week of August. The weather was perfect. This was our 5th stay at the resort and probably the best. The resort staff was wonderful and the service could not have been any better. We plan to return next year in... More 

Helpful?
Thank James W
Toronto, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is a very large resort. There are buggies to get people around, but these appear to be reserved for the private members or only for certain parts of the resort like disco, casino, dolphin area.. .. The resort is very clean. The grounds were very well maintained. Our room was cleaned daily and there was always some towel art... More 

Helpful?
1 Thank Family C
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hi Family C, I want to also thank you for having taken the time to write this review, as all your feedback is very important for us in order to evaluate and improve our services. I am deeply sorry for the misunderstanding with our staff, this is not the experience we are used to offer to our guests and I... More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We keep coming back to the twin resorts of Grand Sirenis (Rioviera Maya and Mayan Beach) because of the nice atmosphere and the people that work there, We have been in other resorts on Riviera Maya over the years, as we love to take vacations with the kids and family, but this is the only place where we see the... More 

Helpful?
3 Thank glenayrefamily
Calgary, Alberta, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Have reviewed this hotel before and gave it a glowing review. This visit however we are finding a few things that we are not happy with that I haven't seen mentioned in reviews (may have been but I haven't seen it). First thing, even though the resort is half empty our request to be close to the beach was ignored... More 

Helpful?
Thank Penny M
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Currently still at the resort which is in need of updating and a full refurb to be classed as a 5* I think it's a 3* at best, hence the price (£5k for 2x adults & 2x kids) so can't complain, although the service could be a whole lot better, which would push it to a 4* This is our... More 

Helpful?
1 Thank Jamie J
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just come back from a 3 week holiday first time in Mexico. Was a great time we loved every minute of the holiday, great rooms they will ask you to upgrade to a sea view unless you are going to spend time in the room I wouldn't recommend. Great food choice for all eaters highly recommend the Italian and the... More 

Helpful?
Thank Zoe W
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hi Zoe W, I am grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours, and I am glad to know that we exceeded most of your expectations during your recent stay at Grand Sirenis Riviera Maya. Please be assured that I have shared your feedback with the rest... More 

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2,579 photos of this hotel

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Bathroom (45)
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Pool/Beach Area (830)
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Dining (142)
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Business Center/Function Rooms (5)
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Family/Play Areas (34)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
Services
  • Meeting Rooms
  • Concierge
  • Room Service
  • Business Center with Internet Access

Additional Information about Grand Sirenis Mayan Beach Resort & Spa

Address: Carretera Federal Cancun-Tulum, | Zona Costera, km 256,3, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Number of rooms: 456
Also Known As:
Grand Sirenis Mayan Beach Resort And Spa
Grand Sirenis Mayan Beach Hotel Akumal
Grand Sirenis Mayan Beach Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#11 Top resorts Hotel in Akumal
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