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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
Grand Sirenis Riviera Maya Resort & Spa
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10,251 Reviews from our TripAdvisor Community

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Showing 8,280: English reviews
Denver, Colorado
Reviewed yesterday NEW

It was our third time to Grand Sirenis. We booked private transfer via club and were disappointed with the service this time around. It had to wait for 40 minutes for our car due to a complete mess within the organizer. This is not something you expect from a private transfer. The car was in ok condition and drive took...

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Helpful?
Thank EsterDenver
Reviewed 2 days ago NEW

Stayed here from November 25th to December 2nd and we had an absolutely amazing time here with our kids! Right from our arrival at the hotel, we were greeted with a warm welcome by the staff at the lobby. They were very helpful and answered all of our questions - including providing us useful information on how to get to...

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5Thank Aussie Marie H
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Dear Aussie Marie H, I would like to thank you very much for your previous review about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. I am so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. It is really important for us to receive feedbacks as...

Mount Laurel, New Jersey
Reviewed 2 days ago NEW

We stayed in Grand Sirenis in November 2016 and it was our second visit. The first time was in November 2015. Both times check-in was very fast and easy. We were taken to our room by a golf cart right away and didn’t have to wait for our luggage as in some other resorts. Service is very good in this...

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Helpful?
1Thank OceanAV
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi OceanAV, On behalf of all our staff I would like to thank you for considering Grand Sirenis Riviera Maya your second home and for giving us the opportunity to be a little part of your memories. I would also like to thank you for taking the time to write your feedback regarding your previous stay at our resort. It...

Reviewed 2 days ago NEWvia mobile

Pros: Beach, wild life, lazy river, entertainment, beautiful resort grounds and architecture. The Italian, Japanese and Brazilian a la carte restaurants were decent. Cons: From the moment we arrived to the front desk greeted by a long face I felt not welcomed. Front desk employees need training in customer service! Need more smiley and friendly faces please! Concierge are overly...

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3Thank D D
Reviewed 2 days ago NEWvia mobile

Well let me start by saying you will not be disappointed at this hotel for value for money. We have just got back from two awesome weeks here. More so as we met such good friends. I will break my review up to make it easier to digest. I must say it's got a way to go to being 5*...

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3Thank Ste W
Reviewed 2 days ago NEWvia mobile

Very overdue review but we absolutely loved our stay here last Christmas and New Year. Pros: Very clean Manicured gardens Local wildlife Spa Buffet Friendly staff Entertainment Lazy river Night club Atmosphere Architecture Cons: Very slippery floors Restaurants laughably poor House alcohol (tequila is horrendous) On site doctor tried to extort us for £700 through our insurance on our return...

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Helpful?
1Thank sushibat
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi sushibat, Many thanks for sharing your experiences with future travelers about your previous stay at Grand Sirenis Riviera Maya. I am glad to know how much you loved our Christmas and New Year’s celebration, as well as our Spa services, beautiful gardens, architecture and that you had the chance to enjoy our daily activities and entertainment shows. On the...

Reviewed 2 days ago NEW

Spent a relaxing two weeks in this resort. The resort is large with many activities available. The pools were very relaxing and quiet and the lazy river was a unique twist. Staff were exceptionally helpful and most spoke English. Some of the staff that we enjoyed were Alex in Concierge , Patricia at the Mezcal bar and Manuel in the...

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Helpful?
Thank norry12
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi norry12, I appreciate the time dedicated to write your opinion regarding your recent vacations at Grand Sirenis Riviera Maya. The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service. I am glad that you liked your room, our large variety of meals, activities, pools, and the amiability...

Calgary, Canada
Reviewed 2 days ago NEW

Recently stayed at the resort for a week. First morning our pushy airtransat rep woke us up at 8am. the nights are disturbingly noisy from partying people up until 3 am.The cleaning staff do not respect your privacy and come in to your room regardless the ,, do not disturb,, door hanger. Quality of the cleaning mediocre. They waist their...

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Helpful?
Thank Stevie154913
detroit
Reviewed 2 days ago NEWvia mobile

This is our second stay at this resort. Service is amazing here. The waiters in the Tulum restaurant particularly Roman,Eduardo, and Marcial were so accommodating, friendly, and prompt. The rooms and really the entire resort is kept spectacularly clean. No musty smell anywhere here. The beach is gorgeous with natural rock formations in the water, an authentic piece of Mayan...

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Helpful?
Thank flufferton
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi flufferton, Thank you for taking the time to write your feedback regarding your recent stay at Grand Sirenis Riviera Maya. The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service. It is very rewarding to read how much you enjoyed the cleanliness of all the resort, our...

Reviewed 3 days ago NEWvia mobile

Juan who was our regular shuttle driver on our 7 day vacation was more than just a driver he gave us a lot of great information and catered to us making sure we were on time to all the events from 7 am til sometimes 2 am ..... he made us laugh .... Great Service !!!!

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Helpful?
1Thank Heather T
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Heather T, I would like to thank you for taking the time to write a review about your recent stay at Grand Sirenis Riviera Maya. I am so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. I am sure Juan will appreciate your mention and he will be...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $244 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#10 Family Hotel in Akumal
#10 Top resorts Hotel in Akumal
#10 Romantic Hotel in Akumal
#11 Luxury Hotel in Akumal
#11 Spa Hotel in Akumal
#11 On the Beach Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travelers.
2,172 questions
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Newcastle upon Tyne, United Kingdom
5 months ago

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Questions? Get answers from Grand Sirenis Riviera Maya Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“A thank-you goes a long way to staff working & if you do, they'll do extra for you because they know their hard work is being appreciated!”
 of 5 bubbles aussiemarieh, 2 days ago | Read review
“Choose a different hotel.”
 of 5 bubbles YYC4ever, 3 days ago | Read review
“full resort is wheel chair accessible, have rooms for all budgets, from 2 people to 10”
 of 5 bubbles mikedC7594RW, 1 week ago | Read review
“Building 18 3rd floor”
 of 5 bubbles SunSeekerBA, 1 week ago | Read review
“Select ocean view.”
 of 5 bubbles traviswnewport, 1 week ago | Read review
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