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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
Grand Sirenis Riviera Maya Resort & Spa
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9,880 Reviews from our TripAdvisor Community

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Showing 7,982: English reviews
Derbyshire
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

My partner and I came to Mexico and stayed at the Grand Sirenis for 2 weeks in September 2016. I would definitely recommend coming to this hotel and coming and visiting Mexico, it is a lovely country with lots to offer. Hotel grounds: The hotel grounds/ resort is beautiful, lots of grand modern features. There is lots of greenery still... More 

Helpful?
1 Thank Hannah H
A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW via mobile

Just thought I would leave a small review on here as we have just returned from a 2 week holiday and it is the best holiday yet! I just can't understand the bad reviews! Rooms where lovely, very big and spacious with Jacuzzi bath. The resort is big and does take a day or 2 too find your way about... More 

Helpful?
Thank A TripAdvisor Member
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Bit of a late review. Secound time at this hotel in 2 years. We love it. Rooms are clean. Staff are what makes this holiday!! Sammi in pool one is the best barman remembered us from the previous visit. Very efficient helpful and friendly. Cocktails are amazing. Our concierge hose, ruby,Malian, block 19 were very helpful nothing was too much... More 

Helpful?
Thank helrob48
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My partner and I wanted to book a luxury holiday for our first time away together and in my opinion we made the right decision! Grand Sirenis made us both feel like royalty. Every member of staff are more than willing to help with whatever you need. Both lobby bars are great and a brilliant variety of shots and drinks... More 

Helpful?
3 Thank Banna F
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Banna F, Thank you for having chosen Grand Sirenis Riviera Maya for your recent vacation. I am glad that you had an enjoyable stay with us and I would like to thank you for sharing such a wonderful review. It is really important to us to receive positive feedback as yours, and I am happy to know you enjoyed... More 

Derby, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Dorne...you said it all.we found the complex too big...lots of walking although you have the buggy shuttles if you can get one. Why should you have to pay for Wifi and safe..especially as its an expensive holiday. Dress code was not adhered to at all...people in the tequila bar no shirts on..rooms were lovely and clean and maids lovely and... More 

Helpful?
Thank georgehib
Stirling, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Just retuned from our holiday at this hotel in Mexico although we had a fabulous time we were somewhat a little disappointed On arrival everything looked fabulous but once we got to our room the mood quickly changed it was so tired and uninviting there was a large open hole between the bedroom and the bathroom don't know which architect... More 

Helpful?
Thank happyholidaymakers24
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi happyholidaymakers24, Many thanks for your review and for having chosen Grand Sirenis Riviera Maya for your vacation. We always appreciate our guests' contribution, suggestions and comments which help us find out about their preferences and help us to improve our services for you and future guests, I have taken the proper notes about the areas of improvement and passed... More 

Luton, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

I found that the bar service was not as good as I expected, along with the beach service. The restaurants were very good with the Japanese being the best with the Mediterranean being next best. The waiter service in the buffet area was good, and we found a very good waiter called Miguel Deara who was excellent and very helpful... More 

Helpful?
Thank _stevensmith643
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi _stevensmith643, Many thanks for your review and for having chosen Grand Sirenis Riviera Maya for your vacation. We always appreciate our guests' contribution, suggestions and comments which help us find out about their preferences and help us to improve our services for you and future guests, I have taken the proper notes about the areas of improvement and passed... More 

Nuneaton, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Don't believe the negative reviews on this place - I have stayed at luxury resorts across the whole of Europe and this place tops the lot!! Everything from the grounds, food, drinks, pools, beach, the a la carts, entertainment and service is superb.... You wont want for anything at this hotel!! 😃 Special shout out to Romeo (assistant manager of... More 

Helpful?
8 Thank batesy1982
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi batesy1982, I am grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours, and I am glad to know that we exceeded most of your expectations during your recent stay at Grand Sirenis Riviera Maya. Please be assured that I have shared your feedback with the rest of... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Couldn't really fault the hotel, the only thing I would mark down would be the buffet food, which wasn't great at all, the best restaurant is the Japanese by far. The staff are so caring and really make you feel welcome.

Helpful?
Thank Toddyjnr
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Toddyjnr, I am glad that you had an enjoyable stay with us and I would like to thank you for sharing such a wonderful review. It is really important to us to receive positive feedback as yours, and I am happy to know you enjoyed all the facilities Grand Sirenis has to offer to our guests, I will be... More 

1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

We were there for 3 nights on our honey moon, the place is beautiful but the service is very innovative and even tough the plan we ordered was "all inclusive" they tried to take money wherever they could! First we were looking for a place to eat at night the Clerk at the reception name Swan to go a restaurant... More 

Helpful?
Thank Marina G
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Marina G, Many thanks for your review and for having chosen Grand Sirenis Riviera Maya for your vacation. We always appreciate our guests' contribution, suggestions and comments which help us find out about their preferences and help us to improve our services for you and future guests, I have taken the proper notes about the areas of improvement and... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $155 - $631 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sirenis Riviera Maya Resort & Spa 4*
Number of rooms: 948
Reservation Options:
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#10 Romantic Hotel in Akumal
#10 Family Hotel in Akumal
#10 Top resorts Hotel in Akumal
#11 On the Beach Hotel in Akumal
#11 Luxury Hotel in Akumal
#11 Spa Hotel in Akumal
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