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Grand Sirenis Riviera Maya Resort & Spa

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Traveler (16148)
Pool & Beach (4069)
Room & Suite (1991)
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Overview
  • Excellent50%
  • Very good31%
  • Average12%
  • Poor4%
  • Terrible3%
Travelers talk about
“lazy river”(2,576 reviews)
“mayan beach”(346 reviews)
“health bar”(255 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (15,510)
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12,676 results
Traveler rating
5,954
4,031
1,701
568
422
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LanguageEnglish
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5,954
4,031
1,701
568
422
Show reviews that mention
All reviewslazy rivermayan beachhealth barice cream parlourel ranchohole in the walla la carte restaurantsfishfrosted glassthe lion kingtime sharewater circuitquiet poolbeach barmain buffetjuice barspider monkeys
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1 - 5 of 12,676 reviews
Reviewed today

Me and my partner took our first warm holiday away together for 7 days and couldn't of been happier. The staff were all very accommodating, always wanting to help and please. A great thank you to Abraham and Johan for their enthusiasm every day. We...More

5  Thank hazman251
Response from Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & SpaResponded today

Hello hazman251. Thank you for taking part of your valuable time to write your comments about the Grand Sirenis Riviera Maya. We pleasant to know that you liked the amability of the staff members, especially Abraham and Johan, we will gladly tell them that they...More

Reviewed today

stayed here in march and would not go back , the rooms were old and dirty and not very well maintained, pieces of paper stuffed in vents in bathroom to stop leaks. We had to end up paying for an upgrade which is wrong when...More

5  Thank sandra e
Response from Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & SpaResponded today

Hello sandra e. Thank you for taking the time to write your comments about your recent stay at Grand Sirenis Riviera Maya. All your comments have been taken inconsideration by the involved managers in order to improve the service and avoid similar situations in the...More

Reviewed yesterday via mobile

Me and my partner traveled from uk for our 21st birthdays for 2 weeks, sceptical after reading some of the reviews but wow what an amazing holiday. Firstly the wildlife is something unique that I’ve never experienced in any resort before, watching the monkeys swing...More

4  Thank Elliot G
Response from Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & SpaResponded today

Hello Elliot G. Thank you for sharing your experiences with the TripAdvisor community. We are very happy to read that you enjoyed the wildlife, the food, À la Carte Restaurants, the entertainment, beach, BBQ and the staff kindness. We really wish you had a great...More

Reviewed yesterday via mobile

We came to this hotel 6 years ago for our honeymoon and had such a wonderful time that we decided to return this year, and what can I say, it’s improved even more! We were given gold VIP bands because we had stayed before, check...More

6  Thank Nickie W
Response from Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & SpaResponded yesterday

Hello Nickie W. We would like to thank you very much for taking the time to write all your comments about the Grand Sirenis Riviera Maya. We pleasant to read that you liked the speed in the check in, the Bellboys service, accommodations, amenities, food...More

Reviewed yesterday

we travelled mid may for 2 weeks with TUI. yes you have to pay the eco tax, around 20 quid for 2 people, and depart tax, £50 each. the check in was a slow process, we were 3rd in the queue and waited 20 mins...More

6  Thank Dave L
Response from Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & SpaResponded yesterday

Hello Dave L. Thank you very much for your detailed comments about the Grand Sirenis Riviera Maya. We are really happy to read that you found our Resort incredible, you like the accommodations, the wildlife, the entertainment, pools, the beach, the Spa, food and the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Spa
Free Parking
Hotel Amenities
Business Center with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
$163 - $290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Akumal
#9 Top resorts Hotel in Akumal
#9 Romantic Hotel in Akumal
#10 Luxury Hotel in Akumal
#13 Spa Hotel in Akumal
#15 On the Beach Hotel in Akumal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$163 - $290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Akumal
#9 Top resorts Hotel in Akumal
#9 Romantic Hotel in Akumal
#10 Luxury Hotel in Akumal
#13 Spa Hotel in Akumal
#15 On the Beach Hotel in Akumal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (16148)
Pool & Beach (4069)
Room & Suite (1991)
Dining (1071)
Amenities (270)
Family and Play Areas (178)
Business Center & Event Rooms (48)
Questions & Answers
Ask a question
rwlongwayhome
May 26, 2018|
Answer
Response from cougarr66 | Reviewed this property |
for 2 people/ all in pesos:20 for a round of drinks,20 to 50 for waiter at breakfast and lunch, 50 to 100 for luggage to your room, 50/day for your housekeeper, 50 to 60 for your ala-carte waiter. your housekeeper may change... More
0
Votes
denbydean47
May 25, 2018|
AnswerShow all 4 answers
Response from cougarr66 | Reviewed this property |
forgot something! when dave says main ones, he is referring to the main buffets for any meals.
0
Votes
shgigi
May 25, 2018|
Answer
Response from Dave L |
hi there, we have just been, free wifi in suits yes aswell as free safe, i think thats with all tui room as we didnt upgrade. spa usage you pay for, for that kid of stuff its around £12 for 2 people. hope that helps
1
Vote
Room Tips
"email the hotel before and ask for a room away from the entertainement and high up in the refurbished bit..."
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"Find a different location"
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"Upgrade rooms are worth paying for but cheaper if you upgrade before travelling"
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"Superior rooms due to being updated. Ground floor rooms can be a little noisy at high traffic times from..."
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