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Grand Sirenis Riviera Maya Resort

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Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77776 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (20706)
360
Panoramas (18)
Pool & Beach (4907)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
Updated 08/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 20 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens.
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Property amenities
Free parking
Wifi
Hot tub
Fitness Center with Gym / Workout Room
Coffee shop
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Lazy river
Pool with view
Pool / beach towels
Outdoor pool
Fitness classes
Restaurant
Swimup bar
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Poolside bar
Diving
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Kids club
Kids' outdoor play equipment
Couples massage
Facial treatments
Full body massage
Hammam
Makeup services
Salon
Steam room
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
English, French, Spanish
19100Reviews5639Q+A100Room tips
Traveler rating
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Popular mentions
Enio J wrote a review Yesterday
1 contribution
Our experience at Sirenis was beyond exceptional…. From Juan at the entrance to primitivo at the buffet in the night shift.. primitivo took care of us after a late night out in the city we came to the buffet around 2am to have a quick bite before heading to our room… juan before taking us to our room he drove us around the hotel giving us a first class presentation of the hotel of all the amenities the hotel has to offer.. We received a champagne bottle as a courtesy from the hotel as a thank you choosing Sirenis as our destination to celebrate our anniversary… over all, this hotel makes you feel like a first class guest and would recommend to my family and friends for their next vacation.
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Date of stay: October 2021Trip type: Traveled as a couple
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Marc L. wrote a review Yesterday
1 contribution
We were a couple staying 5 days in Grand Sirenis Hotel, the experience has been amazing overall. I stayed at Grand Sirenis in 2017 and I had to repeat this year. To start with, we checked in efficiently and quickly, and we were given a nice location, thematic restaurants booked, and the opportunity to grab free towels, all in few minutes. We were given a big and comfortable room steps away from the hotel lobby, which was helpful to not travel long distances in the hotel. When we had to go to other parts of the hotel far away, a transportation service was always offered to us leading us to every place in few minutes. The room had a shower and a hydromassage bathtub in the entrance which was very spacious and comfortable. We had a King’s bed situated in the middle of the room in front of enormous plasma tv. We had natural light coming from a big terrace facing the jungle vegetation that surround the hotel. The room was well cleaned every single day and room service was quick and effective. The hotel was located in front of the beach and counted with loungers in front of the sea. The Akumal area is rocky but the beach in the hotel was super comfortable and had white sand. The hotel included the opportunity to do snorkel as well as being present in the liberation of turtles by the biologist of the hotel some months of the year (with the previous booking). The hotel was 5 minutes away from Akumal taking the public bus on the other way of the road or we could take a private taxi from the hotel. The all-inclusive was worth it. We could spend 3 nights in the thematic restaurants (we chose Italian, Mediterranean & Japanese) enjoying amazing food. However, the buffet was also available to use on the other days and remained opened until late. We were able to ask for cocktails all around the hotel. There was also a recommendation service in the lobby where they recommended which locations to visit in the area such as Tulum and Cobá ruins and natural cenotes nearby. COVID measures in the hotel were outstanding. Rooms were disinfected daily, and every single employee was wearing a facemask and gloves. When going to the hotel buffet, we were taken the temperature of our bodies to ensure that we hadn’t fevered, and we were given gloves to grab safely the food in the self-service. The personal distance was always respected and glass screens were present in every desk of the lobby. I cannot imagine returning to the Riviera Maya and not going to Grand Sirenis hotel as the experience was wonderful and it is always a safe bet to spend our vacations with this hotel group.
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Date of stay: October 2021
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Midislandpinecone1983 wrote a review Oct 11
1 contribution4 helpful votes
Where do I start. Two weeks is perhaps in some ways two long for a stay at this resort as we found a severe decline in services after the first week. I didnt mind the buffet for the first week but by the second I was somewhat glad it would close on several nights and so we had 2 a la carte meals one at the steakhouse and one at the japanese restaurant.  The buffet  got very bland and tiring eventually as food items were rarely changed and we were weary of eating the wrong thing and getting an upset stomach as I made the mistake of eating cottage cheese and fruit and was off for 2 days. The buffet was only ever cool in the am during lunch and dinner the temperature was always really hot to the point it made eating almost a tiring experience. There were some dishes that were excellent like the Yucatan Lime soup, the Empandas and the Tamales but I was quite suprised at how little mexican fare is actually served. American fare like the potatoes and scrambled eggs at breakfast were consistently bad and often cold and we had 2 meals off resort that were night and day better. One at the loco mariachi in Tulum and one at Turtle Bay in Akumal. We were there for Mexican Independence Day and the festivities seemed very well thought out and a great introduction to the culture and people of Mexico. However we kept our distance as we tried to minimize excessive interactions with others to limit chances of exposure to Covid despite both being double vaccinated so we didnt enjoy it too much. The nightly shows seem like they are well thought out and creative but aside from those theres not alot to do during the evening. We chose this resort because we heard the snorkelling was decent for off the beach and it was ok but there are far better places ( a hidden gem is Memories Jibacoa in Cuba for an absolutely stunning house reef).  The reef looked like it was  declining in health due to sargassum cover during the year as alot of the sea fans, brain coral and encrusting coral was coated in a fine brown  that looked similar to the sargassum.. likely the most recent hurricane has done some damage as well. The sargassum nets were also a bit inhibiting to enjoyment but I do understand the problem and why they are there. A better place to see great and healthy sealife was Akumal bay ( we took the tour through Aqua Excursions the on site dive shop and saw several rays and turtles and followed the trip by going to Aktun-Chen to enjoy their cenote. The off resort excursions were far more enjoyable than most things on resort. For instance we also went to Xel Ha and Tulum Ruins. However the resort does have some great aspects. Its absolutely lush.. the diversity of animal and plant life is stunning and we enjoyed trying to ID most things.  The spider monkeys, coatis, local cat population, various brightly colored birds including toucans, geckos, and iquanas were all really neat to see up close and I thoroughly enjoyed that. We enjoyed the ecological paths down to where the turtle hatch is being protected and the freshwater inlet past the disco. The lazy river was a good way to spend the day as well, but in the end the resort was too big for us.Even in a central room location it took 5-10 minutes just to walk to the beach. There were some really great staff there like Miguel in the buffet, Sophia in the main bar and Arijulo the concierge in building 12 but we found some of the higher level staff a bit either dismissive or excessive depending on the situation. The cleaning staff were excellent however one day a pack of cookies we had bought from the oxxo went missing from our room(however im sure it could have been worse so I didnt even say anything). The high pressure sales pitch to buy into the timeshare for the first 4 days we were there was not appreciated. We had 3 different concierges try to pitch us. As Canadians its often tough for us to be direct and assertive but we had no desire to waste a day on something we were interested in, regardless of a token bottle of booze or whatever gift certificate they had lying around. It was funny though when they finally got the hint we weren't interested all 3 of those concierges barely looked at us the rest of the trip. At that point the resort was ranking as a solid 3 to me, then the second to last evening it went down to a solid 2 and a pledge to never return. As the resort is at low occupancy for international  travellers during the weekends especially with having been on the red list for UK travel for instance, Mexican Nationals are making up for most in attendance currently. I have no problem with this as I like meeting new people and practicing my conversation skills in spanish, however there was a group of about 20  mostly teenagers to 20 somethings who were all booked into our building block and came there to party.....(we chose this place also because we thought it wouldnt be a party scene like cancun). I also thought perhaps this was because we refused the time share pitch, that they booked this group of travellers into our building as for 12 days there had been virtually no one else in that section of the hotel. I do understand how people could get rowdy though as with the bar closing at 11 pm every night due to Covid there was no where else for this group to go afterwards but this was just too much. They played their music in their rooms and partied till 5 in the morning slamming doors and yelling at each other in the halls,  and each time we called the front desk to ask security to come, they would simply wait till they left and turned the music back up.  This presented an issue for us as we had an super  early morning transfer on sunday to the airport and they were booked until then as well. It got so bad with this particular group of individuals and they were so intoxicated they tried to enter our room loudly and agressively by reefing on our door as I was getting breakfast and my severely tired husband was trying to sleep the next day. Of course this group was never kicked out and no apologies to us were given. After getting no sleep and complaing at 9 pm, 2 am and 5 am  to the front desk , we asked to be moved to another room in a quieter block. We had to ask our concierge to follow up multiple times and eventually we got a room at 115 pm the next day so we would be able to sleep. We were grateful for this but being we paid several thousand for this trip and came from far  we somewhat resented being made to feel like a bad guy for asking to be moved. The new room was nice and quiet however and everything actually worked better than in the other room except coincidentally the morning we had to leave for an earlier transfer to the airport all the water pressure was turned off to our room despite working fine the prior night (not odd at all ;)) The last staw happened when I was told by one of the front desk staff that I could get our Covid test results printed by them and was even provided an email to reception but then when I returned only 5 min later, another front desk agent smirked, looked at his collegue then looked me right in the eye and told me the printer was broken. It wasnt even as If I had asked at a busy time. It was at 830 at night before our flight out. Anyway long story short, its not what its labelled as at all. A warning sign should have been when the price for 2 weeks was the same I would have paid for 1 week pre covid. Some facilities are closed or broken due to the hurricane like the snack bar aon the beach and the ice cream shop but I dont think the inconsistent service can be blamed on COVID as I was told resorts on either side of this one were at 90 percent occupancy while this one is only at 10 percent.
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Date of stay: September 2021Trip type: Traveled as a couple
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Marisol S wrote a review Sep 2021
1 contribution1 helpful vote
Everyone was soo helpful and willing to go above and beyond for my husband and I to have an amazing anniversary vacation. Nurai (the one who set up our whole trips) was super friendly and made us feel comfortable. She made our anniversary so romantic in what she suggested for us to do . Hotel over all was amazing the views, the drinks and food . The staff decorated our room so beautiful when we got there with champagne and strawberries 🍓! Thank you for making our first time in Mexico so great’ I DEFINITELY RECOMMEND !!
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort
Responded 2 weeks ago
Dear Marisol S, First of all, thank you for your wonderful review of your recent experiences at the Grand Sirenis Riviera Maya. I do believe that customer feedback is the most valuable source of information and your suggestions have been carefully read by me and transferred to each department responsible. I am so proud to know you enjoyed your stay at our Resort and that you enjoyed the friendliness of our staff members. We are going to send to them your review, they are going to be so thankful with you too. For the employees, it is so encouraging to know that the guests appreciate their daily work. I only have more to thank you for the time given to this review, and from all the Sirenis´ family, hope to see you again and be your choice for your next vacation. Kind Regards, Monica Garcia Assistant Manager
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Nitrousbird wrote a review Sep 2021
United States2 contributions2 helpful votes
My wife, 10-year-old daughter, and I stayed 4 nights, arriving Saturday 9/18 and leaving Wednesday 9/22/21. This is off-season for sure. You are able to tell the locals stay 1 or 2 nights, arriving early and staying as late as they can to maximize time and minimize cost. So there was a decent amount of people in the two main pools (not anywhere close to capacity) and once the locals left, they were fairly dead the remainder of the time. Food: Better than anticipated, with some hiccups. We never tried room service; don't see the point with all of the available options. Breakfast - at the buffet. Good selection and you can get a made-to-order omlet. I was pleased with the selection. My wife loved the salmon at the raw bar. Plenty of bacon and other goodies. Lunch - we did the buffet when we arrived. I'd pass on that. Didn't love the selection and there are better options. You can do pizza at the Italian place each afternoon; it's decent pizza and worth a go. You can also do lunch at the main pool area where they are doing a different main course made in front of you outside. Highly recommend this; had some good food out there. Saturday night we had the Brazilian restaurant; the appetizer was okay but after that the food really ramped up. Don't fill up on the veggies that come out first, as the good stuff just keeps coming to the table. Best meal of the trip. Sunday night was the Japanese Steakhouse. Sushi appetizer was weak - my local grocery store does way better. The rest was really good - we each did a different protein and the shrimp were the best. I also like how they only provided chopsticks (I'm guessing you could have requested silverware if you are too simple for chopsticks). Proud moment when I saw my daughter use them first time really trying and being successful Monday night was Italian. I had low expectations but was the only option open this night we didn't already have. I find a lot of Italian restaurants just too pasta-focused and relatively bland, but this wasn't the case. The mushroom risotto was excellent. I also had the Scaloppini and it was great. The deserts were on point as well. Tuesday night, all of the restaurants were closed and was Mexican night at the buffet. Worst dinner we had on the trip but was still decent. Good food selection and they were making a few things to order, so that was nice. Pools/Beach: A part of the facility was closed due to a lack of customers; that said, the pool in that area was opened and never a soul there, so we used it a couple of times. The main pool is good with a swim-up bar. The larger pool was dead at times and nice to hang out. Plenty of lounge chairs everywhere, though just a place to put our stuff. We used the lazy river a LOT. Beach is good-sized, has plenty of seating, and relatively clean. There is a small island you can wade over to that was neat to check out. Drinks: I HIGHLY recommend Leonardo at the beach bar. Even though we didn't use the beach a lot, we used that bar a lot because of him. Friendly, made custom drinks for my daughter to try out (non-alcoholic, of course), made the best mixed drinks at the whole facility - and trust me we tried out everyone - and you could just tell he enjoyed what he did. We were impressed with him for sure. As for the other bars, all were decent. I recommend the lobby bar if not using the beach bar. Drink quality was hit or miss at the swim-up bar. Sky bar was alright as well. Drinks were typical of what you get at a resort, though a couple bars did go a step above bottom shelf liquor. We enjoy a Champagne and Mamosa - the bottle of choice is a Brut that isn't half bad. Beer is Dos Equis...I'm a craft drinker, so I didn't drink that swill. Didn't hit the wine this trip, as the mixed drinks and the bubbly didn't give us a reason to stray. Room - nice size, cleaned daily, beds were comfortable enough. We sleep and change in the room, so it didn't matter that much to us. They are a little worn and I think minimal investment could really get them back into near-new condition (add stainless edge protectors to some of the counters with worn edges, hit some surfaces with a magic eraser, take a commercial-grade steamer to the grout throughout the room). Dolphins - we saw the show twice. It was entertaining but once is probably enough. Also swam with the dolphins and that was EXCELLENT. Do - totally worthwhile experience and worth the money. The entertainment was decent. We watch the Lion King show, which was okay but you could tell performers were really trying. We also watched the Rock Show - the musicians were good. One of the singers was good, two were not, and the other was okay. The music selection was pretty good. Again, everyone seemed to be putting in full effort. At the Sky Bar, there was a saxophonist on Monday night that was really good - very enjoyable to hear him play. Spa is a very nice facility, though we only did the free water spa service they gave us and bought a chocolate wrap for my daughter that she wasn't all that impressed with. Staff - everyone is super friendly. Our concierge Checo was great. COVID Test - this is one part they need to improve. We had to get a COVID test for our flight back per US requirements. I spent at least 2 hours over the course of 3 days dealing with this. There is one doctor in a building and he is kept busy. So you have to wait to make an appointment. The appointment itself, which just because you made it and show up a couple of minutes early, you have to wait for him to be behind. Then the results never showed, so I had to go back, wait even longer, confirm I entered my information 100% correctly, and then finally get my results later in the day. Why 5 stars? Though there are areas that could be improved, the overall experience is great and for the price, I don't think you can find a better value anywhere else in the area.
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Date of stay: September 2021
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Response from Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort
Responded 3 weeks ago
Dear Nitrousbird, First of all, let me send a greeting and I hope you are having a wonderful day. For Grand Sirenis Riviera Maya Resort & Spa, is so value receive all the replies from our guests. It is very helpful to read it, because with the opinions we can identify the areas that needs a change and requires improve it, and the areas that are doing a good job. Our principal objective is to achieve the satisfaction from all our guests and see that you had an amazing experience here and you took your value time to make us know it, for the team is so grateful. Thank you very much for appreciate all the constant effort that all the employees put in their activities to achieve the objective, and thank you too for qualify the facilities and tthe pools, the spa, the food and drinks offer, and the most important mention, the good service and treatment from the staff. Of course, I´m going to send this review to all the staff so they can notice that their effort and service is being seen by the guests. One more time, thank you for the amazing review and thank you for the time for this review. I really hope to see you again very soon. Kind Regards, Monica Garcia Assistant Manager
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PRICE RANGE
$144 - $459 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand sirenis riviera maya hotel akumal, grand sirenis riviera maya hotel and spa, grand sirenis riviera maya akumal, grand sirenis mayan beach, grand sirenis mexico, gran sirenis, sirenis riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
948
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Frequently Asked Questions about Grand Sirenis Riviera Maya Resort
Which popular attractions are close to Grand Sirenis Riviera Maya Resort?
Nearby attractions include Akumal Beach (2.4 miles), Akumal Natura Rescue (3.2 miles), and Cenote Santa Cruz (2.4 miles).
What are some of the property amenities at Grand Sirenis Riviera Maya Resort?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a fitness center.
Which room amenities are available at Grand Sirenis Riviera Maya Resort?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Grand Sirenis Riviera Maya Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Grand Sirenis Riviera Maya Resort?
Yes, free parking is available to guests.
What are some restaurants close to Grand Sirenis Riviera Maya Resort?
Conveniently located restaurants include CHIC CABARET & RESTAURANT, Taverna Akumal, and Turtle Bay Cafe & Bakery.
Are there opportunities to exercise at Grand Sirenis Riviera Maya Resort?
Yes, guests have access to a fitness center, an outdoor pool, and fitness classes during their stay.
Are any cleaning services offered at Grand Sirenis Riviera Maya Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Grand Sirenis Riviera Maya Resort?
The staff speaks multiple languages, including English, Spanish, and French.
Does Grand Sirenis Riviera Maya Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Sirenis Riviera Maya Resort accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.