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Grand Sirenis Riviera Maya Resort

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Carretera Federal Cancun-Tulum, Km. 256.3 Zona Costera, Akumal 77776 Mexico
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (19676)
360
Panoramas (18)
Pool & Beach (4256)

About

Location
Cleanliness
Service
Value
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Beach
Bicycle rental
Babysitting
Parking
Public wifi
Paid wifi
Paid internet
Internet
Hot tub
Lazy river
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Sauna
Swimup bar
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Diving
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Private beach
Housekeeping
Minibar
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
Spanish
18,097Reviews5,212Q+A100Room tips
Traveler rating
  • 9,026
  • 5,431
  • 2,242
  • 753
  • 651
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Popular mentions
+1
Thai dinner was by far the best. All the staff were friendly and made us feel comfortable. The room was plenty spacious and quiet. We enjoyed the lazy river and exploring the large property. The spa was a big and very relaxing. Overall, a perfect romantic weekend away!
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Had a great cycle tour with Miguel, highly recommend it. Come and see him at the sport centre and bring your trainers to see the wildlife, cenotes and great views of the area including the lagoon. Gracias Miguel!
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Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort
Responded 2 days ago
Dear Kapteeni1, First of all, let me send you a warm greeting and my total gratitude for giving us a few minutes of your valuable time and giving us this review. For Grand Sirenis Riviera Maya Resort & Spa, the main objective is the total satisfaction of our guests, and thanks to the positive comments they give us, we can detect if the fulfillment of the objective is being achieved. On behalf of all the collaborators, it is our pleasure to have been able to give you a pleasant experience with us, and we hope in the not too distant future, to be able to count on your valuable presence in the Hotel to offer you again a very beautiful vacation in the company of your loved ones. . Count on your beautiful comments to be sent to the collaborator Miguel, so that he continues to perform his daily activities in an exceptional way. Hoping you are well, I wish you to spend an extraordinary day. Kind Regards, Monica Garcia Assistant Manager
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Just returned. My family and I, were all VERY ill. The hotel buffets are not kept at the right temperature. In the restaurants the food is cross contaminated. We spent half our holiday at the doctors surgery. Not 5* resort. Room service took hours, food was always cold. The concierge recommended a tour. This turned out to be a time share hard sell for over 3 hours.
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Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort
Responded 2 days ago
Dear nix1274, Thank you for taking part of your valuable time to answer our survey and for choosing Grand Sirenis Riviera Maya for your recent vacations. First of all, we are so grateful that you took your time to write us your opinion. For Grand Sirenis Riviera Maya Resort & Spa is very important to know that our guests leave happy at the end of their vacation. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. For the Grand Sirenis Riviera Maya Resort & Spa Hotel, our main objective is to achieve the total satisfaction of our guests, with the highest quality standards. I have read your comments and before sending you an answer about what you mentioned in your review, I send my sincere apologies for the bad impression you had regarding the hotel and we regret not having been able to exceed your expectations. We are always disappointed when we cannot reach the expectation of our guests. All your comments and suggestions, such the variety and quality of our gastronomic offer, the entertainment team, the general cleaning in the hotel and the service provided by our staff, have been taken in consideration. I passed the comments to the correspondent managers to improve that services. In Sirenis, our staff are the most valuable resource we have. Therefore, we train them to ensure they are comfortable and happy with their duties, what makes them able to provide the best service to our guests from which we are constantly congratulated. It is true as well that sometimes, due to the turnover in this industry, some of them are not as experienced as others but we like to give them the opportunity to grow up professionally. I apologize if at some moment you had any inconvenience with the service you received from the staff. I can assure you there is nothing to worry about. We count with a Quality Department in charge of controlling all the standards are followed as per food handling. The Executive Chef and the Management are controlling the practices throughout all the outlets as well. We are regularly audited by Cristal Check Safety First, as well as local entities and all results support us and verify there is no anomaly regarding food quality and all the practices involved in nourishment, since storage until food is served onto the plate. Grand Sirenis lodges thousands of clients every day and, of course, there may be some cases of people getting sick. Until the date, we count with no medical report alleging sickness from food poisoning. We are very conscious with the safety and well-being of all our guests and staff. Temperature change, heat, humidity, cold alcoholic drinks and a mixture of all that for 7 days are sometimes, as the medical center located in our property states, symptoms some guests may experience while expending their holidays. Finally, I hope that the good moments lived in the hotel can be stronger than the bad ones, and have the opportunity to exceed your expectations in a future vacations in company of your loved ones. We hope that despite of this situation you afford us the opportunity to serve you again and demonstrate you how wonderful a stay at the Grand Sirenis can truly be. Kind regards, Monica Garcia Assistant Manager
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Miguel was great; helpful and very knowledgeable about the local area on the bike tour. Air rifle & archery is for 14 & above. Fantastic facility. Equipment is well keep. Make sure you come to see Miguel!😁
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Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort
Responded 2 days ago
Dear C W, First of all, we are so grateful that you took your time to write us this opinion. For Grand Sirenis Riviera Maya Resort & Spa our job finish until our guests make us a feedback like you did. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. For us, our principal mission is that all our guests have the most amazing experience. Of course, we are going to send your good comments to our partner Miguel, who is going to be so grateful to read your opinion. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
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Archery with miguel was very good he showed us how to use the equipment and had a tournament after having a practice. Would highly recommend to anyone over the age of 14 due to the bow being to hard for children to pull back.
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Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort
Responded 2 days ago
Dear Mortisha O, First of all, we are so grateful that you took your time to write us your opinion. For Grand Sirenis Riviera Maya Resort & Spa is very important to know that our guests leave happy at the end of their vacation. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. Thank you for reviewing the quality of our facilities in general. We will send your positive comments to every captain to give the information to all the team. We are very grateful to read your excellent opinion about the hotel, and have for sure, we send the message to all the staff, especially to Miguel from the entertainment team. For the employees it is so encouraging know that the guests value all their effort. We really hope to see you again very soon and be your choice for have another amazing experience. Kind Regards, Monica Garcia Assistant Manager
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PRICE RANGE
$152 - $489 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand sirenis riviera maya hotel akumal, grand sirenis riviera maya hotel and spa, grand sirenis riviera maya akumal, grand sirenis mayan beach, grand sirenis mexico, gran sirenis, sirenis riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
948
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Frequently Asked Questions about Grand Sirenis Riviera Maya Resort
Which popular attractions are close to Grand Sirenis Riviera Maya Resort?
Nearby attractions include Akumal Beach (2.5 miles), Cenote Santa Cruz (2.6 miles), and EcoRanchoMayamar (3.5 miles).
What are some of the property amenities at Grand Sirenis Riviera Maya Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Sirenis Riviera Maya Resort?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Grand Sirenis Riviera Maya Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Grand Sirenis Riviera Maya Resort?
Yes, free parking is available to guests.
What are some restaurants close to Grand Sirenis Riviera Maya Resort?
Conveniently located restaurants include Chic Cabaret & Restaurant, Turtle Bay Cafe & Bakery, and Taverna Akumal.
Are there opportunities to exercise at Grand Sirenis Riviera Maya Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Grand Sirenis Riviera Maya Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Sirenis Riviera Maya Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Grand Sirenis Riviera Maya Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Sirenis Riviera Maya Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.