Grand Sirenis Riviera Maya Resort
18,960 reviews
#13 of 22 Hotels in Akumal
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Carretera Federal Cancun-Tulum, Km. 256.3 Zona Costera, Akumal 77776 Mexico
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$751
Free cancellation until 03/19/21
$842
$694
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$842
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About
#13 of 22 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Beach
Bicycle rental
Babysitting
Parking
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Swimup bar
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Diving
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Federal Cancun-Tulum, Km. 256.3 Zona Costera, Akumal 77776 Mexico
Name/address in local language
Getting there
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18,960Reviews5,546Q+A100Room tips
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Popular mentions
This is our second time here and we absolutely love it! The beach is amazing for snorkeling! All the staff has been amazing! We especially like Luis from the spa he booked our massages and has went out of his way for us. He treats you like family! The wildlife is the best, monkeys, iguanas and all kinds of wildlife just running around. Rooms are awesome especially if you upgrade to the membership club. We joined today while we’re here and we hope to love it and use it very much. They already treat you amazing but when you join membership you get much more amenities. I only have two negatives. While the food has been good we’ve ate at Japanese restaurant twice and the food was delicious but the waitresses are very very rude. Other downfall is not many activities to do but it’s understandable cause of covid. This is an amazing place to come and relax. If you love snorkeling you’ll love it, we’ve seen stingrays, and hundreds of fish. If you want to be treated like family and have amazing relaxation I highly recommend! And if you book at spa definitely go to Luis! He’s amazing and is a very hard worker! Thank you Sirenis for treating us like royalty! …
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Date of stay: February 2021Trip type: Traveled as a couple
Helpful
Response from Catina Clapes, Marketing at Grand Sirenis Riviera Maya Resort
Responded 4 days ago
Dear Crueyou, First of all, thank you so much for taking your value time to write us your recent experience at Grand Sirenis Riviera Maya Resort & Spa. I am happy to read that you really enjoyed your vacations with our facilities such as the rooms, the beach, the wildlife and the service provided by our staff. I will gladly pass your excellent comments to all in order to let them know that they are doing a great job. Regarding your negatives, your comments and suggestions, will be taken into consideration and I will pass the information to the correspondent managers in order to improve our services. I really hope to welcome you back again very soon! Kind regards. Mónica Garcia Assistant Manager
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+1
Had another amazing vacation at sirenis even though the resort was very quiet.our new friends at tequila bar (Samuel and Elisa) never failed to make us smile.employees definitely help make the vacation.I will say the food was so much better, the chefs take time to ask what you want and how you want it....only downfall was we were not members, and this year they tried to hard sell us, ive been going to sirenis longer than most employees work here, take no for a answer !!!!! Our friends Karla and Daniel who we know from dominican republic sirenis made sure we were happy. Definitely will return❤😷😎
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Date of stay: January 2021Trip type: Traveled as a couple
Helpful
Response from Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort
Responded 1 week ago
Dear mrolsenmo1, Thank you so much for taking your value time to write us your recent experience at Grand Sirenis Riviera Maya Resort & Spa. I am glad to know that you really enjoyed our facilities and the service provided by our staff. I will gladly pass your comments to all of them, especially to Karla and Daniel. I am sure that they will be very happy to know that they are doing a great job. I really hope to welcome you back again very soon! Kind regards. Mónica Garcia Assistant Manager
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This place was amazing beautiful property. The staff made my stay feel like vip, we had a great time thanks to Christian head of the concierge and Edgar General manager. They took the time to make our stay unforgettable.
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort
Responded 1 week ago
Dear MfgdbeY, First of all, I would like to thank you to write us your recent experience at Grand Sirenis Riviera Maya Resort & Spa. I am very happy to know that you enjoyed our facilities and the service provided by our staff, especially Edgar and Christian. I will pass them your great comments and I am sure that they will be very happy! I really hope to welcome you back again very very soon! Kind regards. Mónica Garcia Assistant Manager
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Keep in mind, this is traveling during COVID so in normal times, the review might be better. We've gone to several all-inclusives and tend to compare. What we liked: The breakfast buffet and their service (very attentive), the Mediterranean restaurant (great filet and the mint cheesecake was unique), the solo singers were very talented, and the access to the beach was great and the 'jungle-like' setting was relaxing. The hydro therapy options were also impressive with the saunas, steambaths and soaking baths. Carlita at the lobby bar and Guadalupe at the pool snack bar particularly stood out as very friendly, helpful and responsive, making us feel VERY welcome. The rooms were comfortable, spacious, and clean. We were disappointed with the quality of the alcoholic options. Most were off-off-OFF brand that ruined the taste of the drink. After trying several different drinks (i.e. Long Is Ice T, Kahlua + cream, Cosmo), I found the sky bar and lobby bar tended to have a few name brand beverages, but then finding the right mixer that wasn't a watered down juice was also a challenge. The steak house restaurant was a disappointment...tough steak with lots of grizzle. And, if walking is a challenge, this resort might be difficult to enjoy as it was spread out and offered fewer options for transport than others. Bottom line, if alcoholic beverages are not important to you for an All Inclusive, this one would be a fairly good choice. (They had a LARGE event stage so after COVID it probably has some great entertainment), and they had a cute kid's pool/play area that they would enjoy.…
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Date of stay: January 2021
Value
Service
Sleep Quality
3 Helpful votes
Helpful
We really like this place , big and clean abd great food, servis was outstanding, Ice from concierge was best, very helpful person and so nice,Martha maid our room clean and shiny every day, made a lot of nice thing for kids from towels, Bellboys Paco, Alan and Juan made our life easier a lot, weel done boys a relaxed completely, great stuff, 10stars for workers and 9 stars for food and drinks, delfin swimming is also on property
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Date of stay: January 2021Trip type: Traveled with family
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PRICE RANGE
$144 - $459 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand sirenis riviera maya hotel akumal, grand sirenis riviera maya hotel and spa, grand sirenis riviera maya akumal, grand sirenis mayan beach, grand sirenis mexico, gran sirenis, sirenis riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
948
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Claim Your Listing Frequently Asked Questions about Grand Sirenis Riviera Maya Resort
Which popular attractions are close to Grand Sirenis Riviera Maya Resort?
Nearby attractions include Akumal Beach (2.5 miles), Cenote Santa Cruz (2.6 miles), and Aktun Chen (3.9 miles).
What are some of the property amenities at Grand Sirenis Riviera Maya Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Sirenis Riviera Maya Resort?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Grand Sirenis Riviera Maya Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Grand Sirenis Riviera Maya Resort?
Yes, free parking is available to guests.
What are some restaurants close to Grand Sirenis Riviera Maya Resort?
Conveniently located restaurants include Chic Cabaret & Restaurant, Turtle Bay Cafe & Bakery, and Taverna Akumal.
Are there opportunities to exercise at Grand Sirenis Riviera Maya Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Grand Sirenis Riviera Maya Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Sirenis Riviera Maya Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Sirenis Riviera Maya Resort?
The staff speaks multiple languages, including English and Spanish.
Does Grand Sirenis Riviera Maya Resort have any great views?
Yes, guests often enjoy the ocean view available here.