Grand Sirenis Riviera Maya Resort
Carretera Federal Cancun - Tulum, Zona Costera, Km. 256.3, Akumal 77776 Mexico
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 08/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 20 hotels in Akumal
Location
4.1
Cleanliness
4.4
Service
4.4
Value
4.2
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens.
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Property amenities
Free parking
Wifi
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Lazy river
Pool with view
Pool / beach towels
Outdoor pool
Fitness classes
Coffee shop
Restaurant
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Swimup bar
Poolside bar
Diving
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Couples massage
Facial treatments
Full body massage
Makeup services
Salon
Steam room
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Bay View
Languages Spoken
English, French, Spanish
Location
Full view
Contact
Carretera Federal Cancun - Tulum, Zona Costera, Km. 256.3, Akumal 77776 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
19902Reviews5822Q+A100Room tips
Reviews
Traveler rating
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- 771
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Popular mentions
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Most Recent
Raddai got all the family’s involved in the activities. All the activities were fun for all ages across the pool. He always had time for all the holiday makers and answered any questions that were asked. I would recommend to any of my friends and family.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Brilliant entertainment very energetic makes a great holiday Raddai was very attentive and accommodating great for families nothing is ever too much hassle or trouble highly recommend for riveria maya easy going
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
the entertainment everyday is different and fun for everyone. as anyone can join in and play the games they host around the pool, also Raddai is very friendly and always looks like he loves what he does.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very friendly, entertaining and involving with great games for the family including volleyball, kayak racing and many more. Staff members such as Raddai, claudio and dara create an enjoyable atmosphere
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort
Responded yesterday
Dear isaacbU6464DI Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard. Your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences with the Trip advisor community. Your kind’s words mean more than you know. We will share your comments with Raddai, Claudio and Dara , positive feedbacks as yours encourages us to work harder to offer good service every day. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed the Mexican theme at the resort buffet restaurant. Especially the tortillas made to order for us. The taquitos, and chicken in sauce were also very tasty. Our server Marbi was very attentive and happy to serve us. Great dinner!
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort
Responded yesterday
Dear ElJulio72 Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard. Your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences with the Trip advisor community. Your kind’s words mean more than you know. We will share your comments with Marbi , positive feedbacks as yours encourages us to work harder to offer good service every day. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful resort, and the staff were incredible, especially Alex at reception. Alex went above and beyond trying to help my husband and I find his lost phone . He even followed up with us after we arrived back home! Thank you so much for everything, Alex!
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort
Responded yesterday
Dear Catluvrr Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard. Your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences with the Trip advisor community. Your kind’s words mean more than you know. We will share your comments with Alex , positive feedbacks as yours encourages us to work harder to offer good service every day. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tonight dinner at Grand Sirenis was Mexican cuisine. Wow, they did not disappoint. We had a fabulous choice of anything Mexican. The soft tacos with beef and pork were delicious. The salsa was something else….🇲🇽❤️ Endless choice of wonderful food courtesy of Chefs Paquila & Pablo and the lovely Mariela our hostess and Marbi for our table service. Thank you, thank you, thank you. We look forward to next weeks Mexican evening 🇲🇽❤️🇲🇽
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort
Responded yesterday
Dear Passenger20072461445 Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard. Your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences with the Trip advisor community. Your kind’s words mean more than you know. We will share your comments with Marbi, Mariela, Chefs Paquila & Pablo , positive feedbacks as yours encourages us to work harder to offer good service every day. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our experience at the Grand Sirenis was great! Aurelia and Laisha at the Coffee Shop were so hospitable, welcoming, and friendly. I enjoyed getting coffee every day because of them. They were staff who quickly became friends! Hector and Rubens were the wonderful concierge who offered friendly information and were ready to accommodate or desires in booking spa appointments and dinner reservations. The buffet staff were all on top of everything greeting all guests with a smile and happy energy. At the buffet connected to the lobby, our waiter was Yuliana. She was so sweet and observant with obtaining our drinks and clearing our plates. Management does a superb job at overseeing the experience of guests at all times as well. Overall, our experience at the Grand Sirenis was one of a lifetime and we will definitely be back. Thank you to all who made the resort not only a beautiful vacation filled with relaxation but a second home that we are excited to come back to one day! Kadeem and Mariam (1542)…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort
Responded yesterday
Dear Mariamd1542 Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard. Your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences with the Trip advisor community. Your kind’s words mean more than you know. We will share your comments with Aurelia, Laisha, Hector,Rubens and Yuliana , positive feedbacks as yours encourages us to work harder to offer good service every day. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Are visit to Sirenis was amazing. Oscar was are bell boy who transported us throughout the hotel during are stay. As busy as he was, he always made time for are family. He always had a smile on his face. He was friendly, respectful, responsible and he had superior customer service skills.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort
Responded yesterday
Dear Camper625491 Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard. Your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences with the Trip advisor community. Your kind’s words mean more than you know. We will share your comments with Oscar, positive feedbacks as yours encourages us to work harder to offer good service every day. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have had a fantastic 2 weeks at Grand Sirenis Mexico. Every single member of staff went out of their way to make sure we were well looked after and could relax. Our concierge Ixchel was just amazing and she ensured she answered every query we had and booked all of our Al a carte restaurants just as we requested, she really was fantastic ⭐️⭐️⭐️⭐️⭐️ Sad to be leaving tomorrow but taking some amazing memories with us.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort
Responded yesterday
Dear tracyw684 Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard. Your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences with the Trip advisor community. Your kind’s words mean more than you know. We will share your comments with Ixchel , positive feedbacks as yours encourages us to work harder to offer good service every day. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$177 - $348 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand sirenis riviera maya hotel akumal, grand sirenis riviera maya hotel and spa, grand sirenis riviera maya akumal, grand sirenis mayan beach, grand sirenis mexico, gran sirenis, sirenis riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
948
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Claim Your Listing Frequently Asked Questions about Grand Sirenis Riviera Maya Resort
Which popular attractions are close to Grand Sirenis Riviera Maya Resort?
Nearby attractions include Akumal Beach (2.4 miles), Akumal Natura Rescue (3.2 miles), and Mayamar (3.4 miles).
What are some of the property amenities at Grand Sirenis Riviera Maya Resort?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Sirenis Riviera Maya Resort?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Grand Sirenis Riviera Maya Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Sirenis Riviera Maya Resort?
Yes, free parking is available to guests.
What are some restaurants close to Grand Sirenis Riviera Maya Resort?
Conveniently located restaurants include Autor, CHIC CABARET & RESTAURANT, and Taverna Akumal.
Are there opportunities to exercise at Grand Sirenis Riviera Maya Resort?
Yes, guests have access to a fitness center, an outdoor pool, and fitness classes during their stay.
Are any cleaning services offered at Grand Sirenis Riviera Maya Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Sirenis Riviera Maya Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Grand Sirenis Riviera Maya Resort?
The staff speaks multiple languages, including English, Spanish, and French.
Does Grand Sirenis Riviera Maya Resort have any great views?
Yes, guests often enjoy the ocean view available here.