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Grand Palladium Riviera Resort & Spa

#10 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
Hotel website
Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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SUMMERTIME SALES 2016
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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2,536 Reviews from our TripAdvisor Community

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Showing 1,330: English reviews
Leeds, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Where do I start? The staff are brilliant, they are helpful, kind and answer any questions you fire at them! The room was very nice the only thing I would change is the shower.... It was good but if it was a little bit more powerful that would be nice! Big bath to relax in after the day sun bathing.... More 

Helpful?
Thank A G
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear A G, Thanks a lot for such an excellent review about your stay in our resort. We are so glad to realize that you had a great time and that you enjoyed the facilities, the food and the service. Our aim is to offer a family friendly environment where to be given wonderful moments with the beloved ones. Thank... More 

Glastonbury, U.K.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We've stayed in Palladium's Riviera and White Sands resorts before and had a good time, but staying in the Royal Suites was an even better experience. We felt thoroughly spoiled and really enjoyed this adults only resort. Our suite was a very good size and we loved our jacuzzi on the balcony. Felix made sure our room was always clean... More 

Helpful?
Thank Frank B
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Frank B, Thank you for your kind words and feedback, very much appreciated. I will pass to our staff, your congratulations. These comments help and give motivation to the personal and to improve our service day to day. Our commitment is to provide the best service and attention at all times to our guests. Thanks again and if you... More 

Vinings, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The grounds are lovely and pools and beach and salt water pools area good. The food is another matter. tasteless, oily, mediocre food. As far as booking for specialty restaurants don't waste your time same as regular food. The restaurant booking situation is terrible, you cannot make reservation for the week have to wait in line every night. The breakfast... More 

Helpful?
2 Thank Chorleywood16
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Chorleywood16, Thank you for your feedback about your last holidays with us. For us is really important to know all the impressions from our customers and what we need to do to better meet our guests’ expectations. Concerning the perception about the food, I just would like to explain that our aim is to fulfill the expectations of a... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

This resort was wonderful! We stayed in the Riviera part but could roam all areas of the resort. The shops and restaurants were great! The beach was beautiful! We spent most of our time at the adult pool under the straw canopy! We had a great time!

Helpful?
Thank katiecna
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear katiecna, Thank you for your kind words and feedback, very much appreciated. These comments help and give motivation to the personal and to improve our service day to day. Our commitment is to provide the best service and attention at all times to our guests. Thanks again and if you decide to visit us again and for any further... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel is not a very romantic destination. I can see how it would suit families traveling with small kids very well. There are extensive pools with play grounds for kids. The food is mostly buffet style and relatively tasteless. The eco-friendly aspect of the hotel is great in theory, except that it results in the grounds being surrounded by... More 

Helpful?
2 Thank Beth L
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Beth L We feel extremely regretful that you didn’t enjoy your stay despite the effort we make to create an enchanting experience to all visitors and I hope you will reconsider to give us another opportunity to demonstrate you the authentic Palladium hospitality. To be honest we like to receive compliments but, in the other hand, I firmly believe... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Visited early July for 1 week and stayed at the Colonial. Good 1. Beautiful resort. Great grounds with a jungle feel to them. Live local animals throughout the entire resort. 2. Plenty of pool space and options (salt water, adult, children play area) 3. Plenty food options. A la carte restaurants all offering 5 course meals. I recommend Adelita over... More 

Helpful?
1 Thank AneL J
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear AneL J, First and foremost, I would like to thank you for your nice comments about your stay in Grand Palladium Riviera Maya . All the comments help us to improve our services day by day and we take them very seriously in order to make to our visitor’s holidays an enchanting experience. In regards, to your comments about... More 

Warrenton, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Resort overall pretty clean and kept up. Beach - the beach on the Riviera end had more coral, shell and seaweed. They did rake every morning - but that was not enough. Down the beach towards the Colonial was cleaner - softer sand - no water shoes required. Paddle boards & boats to rent - was fun - had to... More 

Helpful?
Thank toddfamily3
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear toddfamily3, First, thank you for your comments, all comments bad and good help us to improve our service, and honestly, we like to receive compliments but, otherwise, we believe that any complaint or suggestions is an opportunity to know how and where we fall short and what we need to amend. It may sound a bit prefabricated, but the... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

Just came back from our 5th visit. We are not members of the travel club, but we feel like family. Thank you to Lupita and Marlene at the Riviera and La Laguna restaurants, you are sweet, friendly and always going the extra mile. Mario at the bar in the pool, you rock!!!!! Best Bloody Mary ever!!!! Richard for the welcoming... More 

Helpful?
1 Thank A TripAdvisor Member
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Sir/Madam, Thanks a lot for such a fresh, accurate and delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you and your friend a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Quiroga... More 

High Ridge, Missouri
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

I cannot say enough about this location. We loved it from the minute we stepped on the property and literally did not want to leave when we were done. The ocean, sand and resort absolute top level. we will be back!!

Helpful?
Thank Candice F
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Candice F, Thank you for your kind words about our resort and staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. Kindest regards, David Calvo Quiroga Assistant Manager More 

Toronto, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at all inclusives in St. Lucia and the Dominican. This one was our favourite so far. We upgraded to the Royal Suites upon arrival for a reduced cost and I was very happy we did. It was nice to be able to book all restaurant reservations and have more personalized service, and free use of the spa.... More 

Helpful?
1 Thank mofficita
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear mofficita, Thank you for your nice review about your last holidays in The Royal Suites, and in particular the excellent comments about our staff. It is heartwarming to realize that our efforts are rewarded achieving our aim, to fulfill the guest’s expectations, making as you say, an unforgettable vacation. Thanks again and we look forward to your next visit,... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $232 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#4 Green Hotel in Akumal
#8 Luxury Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 Romantic Hotel in Akumal
#12 Family Hotel in Akumal
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