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Grand Palladium Riviera Resort & Spa

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#9 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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2,906 Reviews from our TripAdvisor Community

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Showing 1,491: English reviews
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Barrie, Canada
Reviewed yesterday NEW

Travelled to this resort Dec. 30 - Jan 7. We had purchased 4 Air Canada Vacation packages to this resort for a family of Great Grandma, mom & dad, two adult children with spouses and a 3yr old granddaughter. The resort is a huge property comprised of 5 smaller parts. It is approx. a 60-70 minute ride from the airport....

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Thank LCBOPC
Reviewed 2 days ago NEWvia mobile

My family and friends- a group of about 25 total recently just traveled to Mexico- Grand Palladium Riviera Resort and Spa. We stayed for about a week. During this week many memories were made- the staff was over the top in making sure you felt fulfilled happy and safe. Staff by the main Riviera pool made each day fun and...

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Helpful?
1Thank Erin B
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Erin B , First of all, we want to thank you for the immense privilege of choosing our Hotel for your dreamed wedding, for us it has been an honor to be your hosts during your stay with all your family and friends at the beautiful Riviera Maya. We are thrilled you could make a great vacation out of...

West Sussex, United Kingdom
Reviewed 3 days ago NEW

Trip of a lifetime! One word for this whole resort and that is ... AMAZING! I cannot stress this enough. We arrived on the 8th of August in Mexico, after the flight and the hour or so transfer time we were staying in the Riviera Resort but found that the Kantenah, White Sand, Colonial and Royal suites Yucatan resort &...

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Helpful?
Thank megancripps3101
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear megancripps3101, We so much appreciate you taking the time to share such a wonderful review about your stay in August at the Grand Palladium Riviera Resort & Spa. We are very pleased to have made your stay an “amazing trip of a lifetime”!!!! From enjoying the delicious meals to adventure outside the resort and discover great magnificent places in...

Reviewed 4 days ago NEWvia mobile

I spent 5 days at Grand Palladium Riviera Resort and I can't express how amazing of a time I had. In addition to being there with friends, the staff was incredible. I truly feel like the staff is extended family now, and I will visit Grand Palladium Riviera again not only for the great location and comfort, but for the...

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Helpful?
1Thank Joshua C
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Joshua C, Thank you for thinking of us again after your visit to our resort in Playa del Carmen. We are humbled to have made such a deep and lasting impression on you and appreciate your kind words regarding the lovely experience you had visiting our resort paradise with your friends. We trust the wedding was great as well!...

Hamilton, Canada
Reviewed 4 days ago NEWvia mobile

We booked our destination wedding here back in October and it was amazing! We were a little overwhelmed by the size of the resort as we had almost 50 people attending our wedding, and we we're worried we wouldn't run into anyone during our stay, but it was perfect. Everyone hung out by the main pool which was close to...

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1Thank dmichaluk
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear dmichaluk, Thank you for the privilege of hosting your amazing wedding. We are thrilled to know that all your concerns have been set aside and you could make a splendid holiday out of it with your closest friends and family enjoying all our facilities. For us it has been a pleasure to be part of this precious event, we...

Reviewed 5 days ago NEWvia mobile

My mother and I traveled to Mexico for the first time and stayed at this resort. It was to celebrate me graduating college and I loved this resort, it made my first trip to Mexico absolutely amazing. This was an amazing hotel. The room and public areas were very clean and well maintained. The room was comfortable and spacious, with...

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2Thank Kayleigh M
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Kayleigh M, Thanks for the wonderful privilege of being your chosen hotel during your first visit to Mexico, it has been a real honor to receive you and your mom in this beautiful paradise of the Riviera Maya during your vacations, and we trust this made for a Happy Graduation indeed!!! We are delighted that you had a great...

Vancouver, B.C.
Reviewed 6 days ago NEW

We stayed at the Grand Palladium Riviera for 2-weeks in early Feb ($3300 pp for AI hotel, flights from Vancouver, transfers). My impressions of this resort are great pools, interesting grounds and some of the best food that you are likely to encounter at an all inclusive's (AI) à la carte restaurants. So, you might ask, why only a 3-star...

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3Thank ndser
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear ndser, Thank you so much for sharing this thorough review on your recent holiday experience at our Grand Palladium Riviera Resort & Spa hotel, we can assure you that we will take very seriously your comments in order to enhance our services, as we strive to make every guests vacation one that they will remember as their best vacation...

Reviewed 1 week ago via mobile

Spent a week at this amazing resort with friends and family for my wedding. We had an absolute blast...one of the hidden treasures was a bartender at la laguna named Alfredo Perez who was such a fantastic person, and tremendously talented with shots...needless to say, he provided "wow customer" service!

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1Thank Troy B
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Troy B, Thank you for the privilege of hosting your beautiful wedding. We are thrilled you could make a wonderful holiday out if it with your closest friends and family. We would like to mention that the greatness of the Palladium is thanks to our people, the warmth of our staff is what makes us different. Always attentive to...

London, United Kingdom
Reviewed 1 week ago

My husband and I honeymooned here. It's a beautiful hotel with a stunning beach. An absolute slice of luxury. The staff were very friendly and helpful. It's a great spot for visiting lots of attractions, and there's also plenty to do in the resort itself. Great restaurants and bars, a delicious cocktail list and fun entertainment only adds to the...

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Helpful?
Thank chex68
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear chex68, First of all, we want to thank you for the immense privilege of choosing our Hotel for your wonderful and treasured Honeymoon, for us it has been an honor to be your hosts during your stay in the Mexican Caribbean. From adventuring to visiting some attractions outside the resort, to enjoy tasteful cocktails and relax while being indulged...

Hamilton, Canada
Reviewed 1 week ago

Great accommodations (stayed at the Riviera hotel), great food (Brazilian restaurant is amazing), great bar/bartenders (Jose at the Riviera lobby bar) and great entertainment. The spa and fitness amenities are beyond most hotel offerings!

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Helpful?
Thank Alex D
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Alex D, Thank you for taking the time to post such a great review about your recent experience at our resort. We appreciate that you highlight all the aspects of your stay that you loved like the comfortable accommodations of the Riviera section, the Brasilian restaurant O´Pavao, also the fantastic and relaxing atmosphere at the Zentropía Spa with incredible...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $261 - $725 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#4 Green Hotel in Akumal
#7 Top resorts Hotel in Akumal
#8 Luxury Hotel in Akumal
#9 Romantic Hotel in Akumal
#12 Family Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from Grand Palladium Riviera Resort & Spa staff and other travelers.
224 questions
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Questions? Get answers from Grand Palladium Riviera Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Riviera was good for us as it was quiet and furthest away from the restaurants, bars and theatres on the property.”
 of 5 bubbles LCBOPC, yesterday | Read review
“They have good views but they aren't brilliant at the keeping the noise out- you can hear a fair amount when your in your room.”
 of 5 bubbles megancripps3101, 3 days ago | Read review
“Riviera rooms are close to the beach.”
 of 5 bubbles chex68, 1 week ago | Read review
“Our room was in the Rivera and spa area near oceN and salt water pool, quite in the evening”
 of 5 bubbles DougJulie, 1 week ago | Read review
“We stayed on a first floor in three story "villa" and found this is good for us, no need to use stair ways.”
 of 5 bubbles VladimirB784, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question