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Grand Palladium Riviera Resort & Spa

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#10 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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2,912 Reviews from our TripAdvisor Community

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Showing 1,494: English reviews
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Kitchener, Canada
Reviewed yesterday NEW

Travelled with a group of 6. About an hour ride from the airport. Arrived late at night so we had immediate access to our rooms. We were taken there via trolley. Stayed in villa 6332. Very large resort and we had difficulty finding our way around the first night but after that it was no problem. A lot of walking...

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Thank 88jojo198
Ontario, Canada
Reviewed 3 days ago NEW

We were skeptical about visiting Mexico- but we were wrong. We were impressed with the cleanliness and care put into the resort. We had never stayed at a resort where you can stay at 1 and play at others. Because of the size of the resort(s), there was a shuttle service between lobbies and also to the villas (rooms). Lots...

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1Thank Jennifer H
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Jennifer H, We are pleased to have had the opportunity to welcome you at Grand Palladium Riviera Resort & Spa in beautiful Playa del Carmen. We are so happy that your experience in Mexico was not disappointing. We are thrilled to hear you were impressed by the beautiful surroundings, and that you could have access to all 4 resorts...

Murphysboro, Illinois
Reviewed 3 days ago NEW

We all thoroughly enjoyed the resort and would return for the next vacation. Everyone stayed in a jr. suite and it was worth it. The outdoor shower was great and the hammock on the open-air, over-sized balcony/front walk up was nice. Ours faced the beach, which was an extra bonus. Resort was large enough that we changed locations each day....

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Helpful?
Thank kbram682016
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear kbram682016, You have done such a lovely job of recounting your first visit to Grand Palladium Riviera Resort & Spa, and we are sincerely grateful for the time you have taken to do so. Between delighting with the peaceful and splendid view at our very loved Salt Water Pool, adventuring with the Segway tour in all resort corners, enjoying...

Barrie, Canada
Reviewed 4 days ago NEW

Travelled to this resort Dec. 30 - Jan 7. We had purchased 4 Air Canada Vacation packages to this resort for a family of Great Grandma, mom & dad, two adult children with spouses and a 3yr old granddaughter. The resort is a huge property comprised of 5 smaller parts. It is approx. a 60-70 minute ride from the airport....

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1Thank LCBOPC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear LCBOPC, We would like to thank you for your review and feedback about your stay in our hotel. It is wonderful that you had the opportunity to see the New Year´s decorations, having the splendid dinner and of course starting the New Year at our Grand Palladium Riviera. We are very glad that you appreciate many aspects of your...

Reviewed 5 days ago NEWvia mobile

My family and friends- a group of about 25 total recently just traveled to Mexico- Grand Palladium Riviera Resort and Spa. We stayed for about a week. During this week many memories were made- the staff was over the top in making sure you felt fulfilled happy and safe. Staff by the main Riviera pool made each day fun and...

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Helpful?
1Thank Erin B
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Erin B , First of all, we want to thank you for the immense privilege of choosing our Hotel for your dreamed wedding, for us it has been an honor to be your hosts during your stay with all your family and friends at the beautiful Riviera Maya. We are thrilled you could make a great vacation out of...

West Sussex, United Kingdom
Reviewed 6 days ago NEW

Trip of a lifetime! One word for this whole resort and that is ... AMAZING! I cannot stress this enough. We arrived on the 8th of August in Mexico, after the flight and the hour or so transfer time we were staying in the Riviera Resort but found that the Kantenah, White Sand, Colonial and Royal suites Yucatan resort &...

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Thank megancripps3101
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear megancripps3101, We so much appreciate you taking the time to share such a wonderful review about your stay in August at the Grand Palladium Riviera Resort & Spa. We are very pleased to have made your stay an “amazing trip of a lifetime”!!!! From enjoying the delicious meals to adventure outside the resort and discover great magnificent places in...

Reviewed 1 week ago NEWvia mobile

I spent 5 days at Grand Palladium Riviera Resort and I can't express how amazing of a time I had. In addition to being there with friends, the staff was incredible. I truly feel like the staff is extended family now, and I will visit Grand Palladium Riviera again not only for the great location and comfort, but for the...

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1Thank Joshua C
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Joshua C, Thank you for thinking of us again after your visit to our resort in Playa del Carmen. We are humbled to have made such a deep and lasting impression on you and appreciate your kind words regarding the lovely experience you had visiting our resort paradise with your friends. We trust the wedding was great as well!...

Hamilton, Canada
Reviewed 1 week ago via mobile

We booked our destination wedding here back in October and it was amazing! We were a little overwhelmed by the size of the resort as we had almost 50 people attending our wedding, and we we're worried we wouldn't run into anyone during our stay, but it was perfect. Everyone hung out by the main pool which was close to...

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1Thank dmichaluk
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear dmichaluk, Thank you for the privilege of hosting your amazing wedding. We are thrilled to know that all your concerns have been set aside and you could make a splendid holiday out of it with your closest friends and family enjoying all our facilities. For us it has been a pleasure to be part of this precious event, we...

Reviewed 1 week ago via mobile

My mother and I traveled to Mexico for the first time and stayed at this resort. It was to celebrate me graduating college and I loved this resort, it made my first trip to Mexico absolutely amazing. This was an amazing hotel. The room and public areas were very clean and well maintained. The room was comfortable and spacious, with...

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Helpful?
3Thank Kayleigh M
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Kayleigh M, Thanks for the wonderful privilege of being your chosen hotel during your first visit to Mexico, it has been a real honor to receive you and your mom in this beautiful paradise of the Riviera Maya during your vacations, and we trust this made for a Happy Graduation indeed!!! We are delighted that you had a great...

Vancouver, B.C.
Reviewed 1 week ago

We stayed at the Grand Palladium Riviera for 2-weeks in early Feb ($3300 pp for AI hotel, flights from Vancouver, transfers). My impressions of this resort are great pools, interesting grounds and some of the best food that you are likely to encounter at an all inclusive's (AI) à la carte restaurants. So, you might ask, why only a 3-star...

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3Thank ndser
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear ndser, Thank you so much for sharing this thorough review on your recent holiday experience at our Grand Palladium Riviera Resort & Spa hotel, we can assure you that we will take very seriously your comments in order to enhance our services, as we strive to make every guests vacation one that they will remember as their best vacation...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $260 - $725 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#5 Green Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 Luxury Hotel in Akumal
#9 Romantic Hotel in Akumal
#12 Family Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from Grand Palladium Riviera Resort & Spa staff and other travelers.
225 questions
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Questions? Get answers from Grand Palladium Riviera Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No elevators - so ground floor if you have limited mobility. Only 3 floors per villa.”
  • Carts to take vacationers to villas
 of 5 bubbles jenniferhN3283HS, 3 days ago | Read review
“I liked having a 2nd story jr. suite. Was more private if you wanted to sit outside.”
 of 5 bubbles kbram682016, 3 days ago | Read review
“Riviera was good for us as it was quiet and furthest away from the restaurants, bars and theatres on the property.”
 of 5 bubbles LCBOPC, 4 days ago | Read review
“They have good views but they aren't brilliant at the keeping the noise out- you can hear a fair amount when your in your room.”
 of 5 bubbles megancripps3101, 6 days ago | Read review
“Riviera rooms are close to the beach.”
 of 5 bubbles chex68, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question