We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Grand Palladium Riviera Resort & Spa

#11 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
Panoramas (28)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

2,601 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,352: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

I just returned from a "Girl's Trip" to celebrate my sister in law's birthday, where I stayed at the Grand Palladium in the Riviera Maya. While we were there my mom ended up having an unfortunate series of health issues, including an unexpected trip to the hospital. Throughout the entire ordeal the staff was WONDERFUL and did everything they could... More 

Helpful?
1 Thank Jennifer P
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This was a vacation that I will never forget. The rooms were perfect and kept in great condition, the food was great and the overall service was fantastic. There was always something to do. A shoutout to POP who made my vacation unforgettable. Thank you to Sayri, Roberto, Alex, Oscar, Felix, Pedro for always making sure I had a great... More 

Helpful?
1 Thank milena972016
DtorAdjunto, Adjunto de Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear milena972016, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. without doubt we let them your comments and how the made your holidays were unforgettable. Thank you again and we look forward... More 

Pittsburgh, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at the resort for our anniversary again this year. We noticed alot of things have changed in a great way. New pool chairs, new lobby upgrades, the service is still awesome, and all the food is still amazing! We had an amazing spa day filled with relaxation! They really know how to treat you right. Again every restaurant... More 

Helpful?
1 Thank JayL3610
DtorAdjunto, Adjunto de Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear JayL3610, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks for noticing that we are in a refurbishment project and we are glad to know that you... More 

Baltimore, Maryland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Believe it or not, this was my first all-inclusive hotel experience. I had high expectations, given what I've heard from others. However, I wasn't wowed by any means. First off, the hotel is huge. Too big, in my opinion. They try to make it seem like it's 5 "independent hotels", but in reality you will need to travel to those... More 

Helpful?
2 Thank Kyle S
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Kyle S, We greatly appreciate your feedback - knowing what our guests expect and the perceived value they receive is something we always try to focus on, so we can do our best to make sure that every guest has a great experience here. It was disappointing to read that your stay did not meet your expectations despite all... More 

Pittsburgh, PA
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We vacation at the Grand Palladium Mexico at least once each year and have been able to observe the constant improvements that have occurred. The Kantenah and Colonial rooms and lobbies have been updated and the White Sands is now being refurbished. The newly renovated Sports Bar is a great place to cool off, have a snack and watch your... More 

Helpful?
2 Thank Margaritalady/pa
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Margaritalady/pa, I would especially thank you for such a charming and reflecting review which to think over. We are elated to realized that you enjoyed your stay and the service by our staff,thank you for your kind words I will pass to our staff, that we certainly know it is the best asset we could have and we will... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

My boyfriend and I were super excited to spend our vacation at the Grand Palladium because we've read reviews on how amazing the place was. I am extremely disappointed to say that I expected more from this resort. Here are the Cons to our trip: -This resort is HUGE! and consists of A LOT OF WALKING. I'm talking like 10... More 

Helpful?
2 Thank laneee23
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear laneee23 First and foremost, thank you for your comments about your stay in our resort and in particular, about our staff. I am sorry to learn that your stay and experience at the Grand Palladium Riviera Maya Resort and Spa was a disappointing one. About the issues that you said in your trip report, I would like to mention... More 

Los Angeles, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in Riviera Maya for 10 days, it was the most relaxing vacation, and the staff is great. There was 23 of us there for a wedding and everything went smooth ! The beach wedding was simply beautiful. This trip was so amazing, I joined their travel club and can't wait to stay at another Grand Palladium Hotel !

Helpful?
Thank NikkiSunday
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear NikkiSunday, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know the things we can improve and enhance. We are glad to understand that you and your group enjoyed your stay, and... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The vacation was great everyone was very friendly and helpful. Beautiful place 2nd time going. Only issue we had was our bottled water was restocked one day went to front desk they quickly figures out why it wasnt done and it was restocked before we got back to our room. And everything else was great

Helpful?
Thank Ben P
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Ben P Thank you for your kind words and feedback, very much appreciated. I will pass to our staff your comments about the food and the service. These comments help and give motivation to the personal and so improve our service day to day. Our commitment is to provide the best service and attention at all times to our... More 

Ottawa, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We were there from July 26 to August 2, with 2 kids, 14 & 16. Had a wonderful stay. We were originally booked in the Riviera Section which was far from the amenities and made it difficult for my husband to get around (bad knees) and they relocated us to the White Sands resorts (part of the same complex) at... More 

Helpful?
7 Thank C_A1222
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear C_A1222, Thanks a lot for such an excellent review about your stay in our resort. We are so glad to realize that you had a great time here with your family and that you enjoyed the facilities, the food and the service. Our aim is to offer a family friendly environment where to be given wonderful moments with the... More 

Ottawa, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Just came back after 6 days at the Grand Palladium Riviera, and had a blast. From the kind staff to the nice food and everything in between, this place is great for a family / friends vacation. Also, it is very well located and near to all great places to visit in Cancun: 20 min to Tulum, 15 min to... More 

Helpful?
Thank Piedad P
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Piedad P, Thank you for your good comments, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services, that’s why... More 

Questions? Get answers from hotel staff and past guests. Ask a question

3,830 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (2988)
Viewed
Hotel & Grounds (658)
Viewed
Pool/Beach Area (710)
Viewed
Room/Suite (281)
Viewed
Family/Play Areas (31)
Viewed
Dining (167)
Viewed
View from Room (67)
Viewed
Bathroom (41)
Viewed
Business Center/Function Rooms (3)
Viewed
Other (1030)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (831)
Viewed
Adults Pool (15)
Viewed
Amenities (263)
Viewed
Beach (33)
Viewed
Junior King Suite (54)
Viewed
Kids' Pool (5)
Viewed
King Suite (75)
Viewed
Los Rocas Saltwater Pool (25)
Viewed
Main Pool (50)
Viewed
Dining (220)
Viewed
Secret Pool (Adults Only) (14)
Viewed
The Hotel (77)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (3)
Viewed
Dining (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Akumal
0.1 mi away
Grand Palladium Kantenah Resort and Spa
0.3 mi away
Grand Palladium Colonial Resort & Spa
0.2 mi away
Grand Palladium White Sand Resort & Spa
Show Prices
Show Prices
Show Prices
0.8 mi away
Grand Sirenis Riviera Maya Resort & Spa
5.5 mi away
Grand Bahia Principe Tulum
6.1 mi away
Grand Bahia Principe Coba
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $217 - $566 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, BookIt.com, Odigeo and Hotels.com so you can book your Grand Palladium Riviera Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#4 Green Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 Luxury Hotel in Akumal
#9 Romantic Hotel in Akumal
#12 Family Hotel in Akumal
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay