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Grand Palladium Riviera Resort & Spa

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#11 of 22 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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2,766 Reviews from our TripAdvisor Community

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Showing 1,410: English reviews
Reviewed yesterday NEW

We were there for a wedding last month, and boy, what an experience. We drove up to the lobby and got the luggage; seeing there was a line of suitcases, we thought we'd ask if the luggage was to be held there while we waited for our room (it was 1 pm, check-in was at 3 pm). A bellboy finally...

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Helpful?
Thank Alicia N
Red Deer
Reviewed 6 days ago NEW

This review is purely on the "Travel Club" timeshare they will try desperately to rope you into. Worst financial decision we could have made & now I want to warn others not to make the same mistake! We bought in 2010 & have never used it as we have always been able to get a better deal at comparable resorts...

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2Thank MonGinger
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear MonGinger, Thank you for taking the time to post such a review about your recent experience at our resort and your travel club service. We regret that our accommodations did not exceed your expectations, however.  We will like you to email Laura Lopez, PTC Manager to inform about your disgust. I am aware she is being trying to contact...

Reviewed 1 week ago via mobile

Had a great time Quetzalli and the crew did a great job. Hope to see them next with some more exciting games to play like Mexican volleyball lol. The food could of been better. Was not a fan of the buffet

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Helpful?
Thank Brian J
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Brian, Thank you for your valued feedback and suggestions It’s always a pleasure when our guests have a wonderful time with us. We appreciate your kind tone and look very forward to welcoming you back again in the near future Regards, Celia Benito Director Adjunto / Assistant Manager Grand Palladium White Sand Resort & Spa Grand Palladium Riviera Resort & Spa The...

Ottawa, Canada
Reviewed 1 week ago via mobile

AMAZING - YOU MUST GO!!! We had our wedding here two weeks ago and it was SO incredibly wonderful! The staff are all so accommodating and provided wonderful customer service! They all remembered us and our group and really made us feel special! We picked the Mayan Pearl package in bridal white and everything was so beautiful and elegant! Nidia...

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Helpful?
1Thank Karley M
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Karley, Thank you ever so much for sharing such lovely words about your recent stay at the Grand Palladium Riviera Resort & Spa for the most beautiful ocation, a wedding. It makes us happy to know that you had a a wonderful vacation and we were able to live up your expectations! Thank you for sharing. Warm regards, Celia...

somerset
Reviewed 1 week ago via mobile

Wouldn't stay at the Riviera again to far to lobby's spent most of are holiday waiting for carts to go anywhere and no Wifi in rooms,We stayed at Katenah last year far better.We still had a fantastic holiday and will return but will book with Thomson next time so we'll stay at Katenah or Colonial.We we're a bit apprehensive about...

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Helpful?
1Thank holidayjunkie54
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear visitor, Thank you very much for your review, nobody better that someone who stayd previosly in palladium to know there are many changes and developments. Thank you for mention them. As well thank you for let us know some improvements, we will never reach perfection because there's always room for progress and listen to our guest the most effective...

Kelowna, Canada
Reviewed 2 weeks ago

My wife and I as well 6 of our friends stayed at the Grand Palladuim Riviera this November 2016. We arrived to the resort no issues while booking in very easy and smooth process. Our room 6113 very nice King size bed, living area with couch and other seating a very nice large bathroom the only thing the bed was...

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Helpful?
4Thank Lenny P
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear lenny, Thank you for your opinion and comprehension, we are sorry to know your wife became sick and we are happy to know she feels better now. About the ring issue thank you for mention a good handl from Paula and the rest of the team The most improtant thing is that you want to come back, and that...

romford
Reviewed 2 weeks ago via mobile

A Fantastic Hotel to Visit..... Cannot really Fault the "Grand Palladium Hotel Group".... Apart from a few minor niggles such as a few people in our group had problems with there room keys not working at night so they had to walk all the way back to reception to report it and late at night this is the last thing...

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Helpful?
Thank marie h
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Marie, Thank you for your loyalty, and your spirit. POP like you (People of Palladium) makes this hotel more than buildings and staff, a family. We wish you an incredible winter and see you soon...for sure Warm regards, Celia Benito Assistant Manager

New Lenox, Illinois
Reviewed 2 weeks ago

Spent 7 days here and loved the resort. Spa is one of the best in Cancun. Food was great along with the drinks. Only negative is no view of the ocean from rooms. Water is crystal clear in this area. Almost all employees were very pleasant. Jorge at the Kantenah pool bar was the best waiter we have ever had...

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Helpful?
1Thank gman244
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear gman244, Thanks a lot for your excellent comments and for such a detailed description of your trip and the facilities and options you have here. It has been a real pleasure to read your review and to realize that you appreciated our daily effort to make an enchanting place to all the visitors. Thank you again and please feel...

Manchester, United Kingdom
Reviewed 2 weeks ago

The hotel is nice, it's the usual huge resort. Lots of pools and some quiet ones so something for everyone. It was however, having work done when we went and we didn't feel it had the wow factor. The entertainment is terrible and there isn't a great deal going on. Some of the restaurants are lovely but to be honest...

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Helpful?
Thank claire m
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear claire m, I would like to thank you for your kind words about your stay in our hotel. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve it every day. For us is really important the opinion from our guests and is gratifying to realize that...

vancouver
Reviewed 2 weeks ago via mobile

Spent two weeks. Overall nice resort. Food good. Biggest complaint: our cheap flashlight we brought with us was stolen from our room. When I mentioned to guest service they said they would have to take a report and investigate. I could not bother. Theft is not acceptable. Housekeeping was hit and miss. Sometimes the fridge was not stocked, sometimes the...

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1Thank vsaldez
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear vsaldez, I would like to thank you for your goods comments about your last stay in the Grand Palladium Rivera Maya, and I really appreciate that you had the time to share your opinion as this is the best way we have to improve our offer and make this place a little bit better each day. Concerning your observation...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $237 - $718 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#4 Green Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 Romantic Hotel in Akumal
#10 Luxury Hotel in Akumal
#12 Family Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from Grand Palladium Riviera Resort & Spa staff and other travelers.
196 questions
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Questions? Get answers from Grand Palladium Riviera Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Mayan Suite or Jr suite Good air all have whirlpool and shower”
 of 5 bubbles gman244, 2 weeks ago | Read review
“Don't pay for extra it's not worth it”
 of 5 bubbles 984clairem, 2 weeks ago | Read review
“Mayan Suites close to the main lobby.”
 of 5 bubbles SRENEEES, 2 weeks ago | Read review
“Go elsewhere”
 of 5 bubbles asoler, 4 weeks ago | Read review
“Collonial villa as good lobby area and central”
 of 5 bubbles B9525LKlindah, Oct 30, 2016 | Read review
5 of 5
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