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Grand Palladium Riviera Resort & Spa

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#11 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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2,659 Reviews from our TripAdvisor Community

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Showing 1,367: English reviews
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Beautiful resort to rest and to have fun. Very good service and the people that works at the hotel are very friendly and willing to help. External areas are clean and we found them in good maintenance conditions (pools, bathrooms, deck chairs, etc.). One thing we found that needs improvement is the room cleaning...

Helpful?
Thank Priscila N
DtorAdjunto, Asistente de Director de alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Priscila N, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us... More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

On arrival we were offered a welcome drink and shown all of the resort restaurants and activities, great 1st impression. The resort has a luxury look and feel, whilst it is huge you feel like you are in your own paradise. The food in all of the restaurants is fantastic with a great choice. The a la Carte restaurants all... More 

Helpful?
2 Thank Dankelpel
DtorAdjunto, Asistente de Director de alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Dankelpel, First and foremost, thank you for believing in us and for making The Grand Palladium Riviera your holiday’s destination. We would like to thank you also for such a delightful review. We feel glad to realize that you did have the amazing vacations expected. Thanks again and please let us know if there is anything further we can... More 

Oakville, Ontario
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Grand Palladium is a great facility, great food, awesome drinks and the quality of the alcohol is fantastic. The only downsize is that the rooms have no ocean view and that many parts of the beach are coral reef so is hard to get in the ocean Overall, I liked the hotel, is massive so if you like walking is... More 

Helpful?
Thank YoMilu
DtorAdjunto, Asistente del Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear YoMilu, First of all we would like to thank you for such a delightful review about your last holidays at The Grand Palladium Riviera. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, Sofía... More 

Columbus, Ohio
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 7 days and 6 nights at the end of May into June. Weather was perfect. The resort is very, very clean and the staff super helpful. So many different restaurants to choose from along with the daily buffet. Two large pool areas, one with the beach area and a water slide and kids section and the other did... More 

Helpful?
Thank sms70380
DtorAdjunto, Asistente Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear sms70380, Thank you for your kind words about our resort and especially about the staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful as it motivates us to keep doing things with love; we will transmit the congrats to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Had an amazing time at the Grand Palladium Riviera Maya in Cancun this past week with my family. Big shout out to the entertainment team of Felipe, Elizabeth, Onesky, and Oscar at the Riviera pool, they were amazing and truly made our stay unforgettable! As well, our friend Diego at the pool bar was amazing, always taking very good care... More 

Helpful?
1 Thank Ally B
DtorAdjunto, Asistente de Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Ally B, First and foremost, thank you for your good comments about your recent stay here at the Grand Palladium Resort & Spa. I would like to thank you also for choosing as on your first time in Mexico.I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I have just returned home from the Grand Palladium Riviera Resort where we spent two weeks. I have to say the staff here were superb in the Kantanah Lobby. I have to mention Dansir, Lucia, Valantin & Diego. They were so friendly & enthusiastic and they made our stay in the Kantanah lobby extra special. Their friendly demeanour would definitely... More 

Helpful?
1 Thank Tweadick
DtorAdjunto, Room Division Assistant Manager at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Tweadick, First and foremost, thank you for your good comments and feedback from your last stay with us. Reading your review made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Sofía Ogando Room Division Assistant Manager More 

Denton, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I can't say how much I loved this hotel. Definitely a five star experience. The hotel staff was courteous and very friendly at all times. Having never been to an all inclusive resort before, it was strange at first not paying for food and just asking them to bring it, but the waiter was very compassionate and said just get... More 

Helpful?
3 Thank amariekelly93
DtorAdjunto, Asistente de Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear amariekelly93, First of all we would like to thank you by your preference of the Grand Palladium Riviera Resort & Spa as destination for your holiday. Furthermore, we are more than glad to read your compliments towards our staff. We will certainly pass on your nice feedbak to our team, who strive every day to provide you the best... More 

Grosuplje, Slovenia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Resort is great and huge. There are a lot of activities besides pools and spa, such as tennis courts, soccer, mini golf, etc. They provide entertainment for kids and adults with the animators. They tend to be quite loud, which is annoying. I never used swimming pools, as I preferred the quiet relaxation on the beach. The towel service... More 

Helpful?
Thank Alek_Hojnik
DtorAdjunto, Adjunto de Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Alek_Hojnik, Firstly, I would like to thank you for selecting Grand Palladium Riviera Maya Resort & Spa as well as for the time you took to post your review after having stayed with us. We're glad you enjoyed your stay with us on your last vacation. The comments of our guests are of the utmost assistance for us since... More 

Haverhill, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a family of 2 adults and children aged 14,12 and 8 we stayed for 9 nights in August this year. From the moment we arrived all the staff could not be more helpful. Our room overlooked the sea as requested and was exactly as we expected. We ordered room service which came earlier than expected albeit Luke warm, was... More 

Helpful?
2 Thank GerryH73
DtorAdjunto, Asistente de Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear GerryH73, Thank you for such a delightful review about your family holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you the vacation you expected. Your comments and recomendations will be very useful for future guests. Thank you again and we look forward to your next visit!... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Wonderful and amazing experience at Riviera pool especially at LA ISLA pool. A special thank you to a very special young man BRYAN and Secundino pool staff and Jose life guard. Their attention to people and dedication to their jobs is very special!

Helpful?
Thank Isabel C
DtorAdjunto, Asistente de Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Isabel C, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected. It is pleasing to know you enjoyed the overall experience and specially our staff and services, and of course we will let the people you have mentioned... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $206 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#4 Green Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 Luxury Hotel in Akumal
#9 Romantic Hotel in Akumal
#12 Family Hotel in Akumal
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