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Grand Palladium Riviera Resort & Spa

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#11 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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2,609 Reviews from our TripAdvisor Community

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Showing 1,358: English reviews
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Wonderful and amazing experience at Riviera pool especially at LA ISLA pool. A special thank you to a very special young man BRYAN and Secundino pool staff and Jose life guard. Their attention to people and dedication to their jobs is very special!

Helpful?
Thank Isabel C
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my third all-inclusive vacation to a resort, all three of which were rated 4-5 stars. This one, however, undoubtedly left the most powerful impression: As this resort is absolutely massive, it may seem overwhelming on first sight but the following made this resort an unbeatable experience: 1. Golf Carts to move around, which were regularly available all over... More 

Helpful?
4 Thank Shubham M
DtorAdjunto, Adjunto de Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Shubham M, First of all, I would like to thank you for choosing Grand Palladium Resort & Spa, as the preferred option to spend your recent holidays as well as, by the time you’ve taken to let us know about your experience. It is more than an honor to hear we have provided you an amazing experience. Your recognitions... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Grand palladium was an awesome place the staff were extremely helpful especially the bellboy Daniel Mendoza!!! He went out of his way to explain things to us and help us adjust in riveria maya, he made our trip exceptional. The food could be better in some restaurants and the adult shows could as good as the kids shows. Overall it... More 

Helpful?
Thank Saby M
DtorAdjunto, Adjunto de Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Saby M, First of all, we would like to thank you by your preference in selecting our Grand Palladium Resort & Spa for your holiday, as well as by letting us know about your recent experience. We put our greatest interest and value in our guests' opinions. Focusing our efforts and dedication to continuously improve the quality of our... More 

Riverton, Wyoming
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I really enjoyed our stay at the Grand Palladium. The variety and quality of the restaurants on the resort was amazing. Our visit to the fish and rice restaurant was especially nice due to its location on the beach and the candle lit atmosphere. We were never bored while at the resort (we stayed for a full... More 

Helpful?
3 Thank kelfunk09
DtorAdjunto, Asistente del Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear kelfunk09 First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected. Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant you... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

We really enjoyed our time at the Grand Palladium! Very nice hotel for family! The food was good. The only con was the "à la carte" restaurant. We would had liked to try the Japanese restaurant but the reservation were hard to make. I would have had to wake up very early and make the line up at the reception... More 

Helpful?
Thank Louis A
DtorAdjunto, Asistente de Director Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Louis A, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. Regarding the issue of the restaurants we would like to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I just returned from a "Girl's Trip" to celebrate my sister in law's birthday, where I stayed at the Grand Palladium in the Riviera Maya. While we were there my mom ended up having an unfortunate series of health issues, including an unexpected trip to the hospital. Throughout the entire ordeal the staff was WONDERFUL and did everything they could... More 

Helpful?
2 Thank Jennifer P
DtorAdjunto, Asistente de Director de alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Jennifer P, First of all we would like to thank your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and we hope everything is going better now. Reading it made us feel happy for being part of the team that made possible to offer... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a vacation that I will never forget. The rooms were perfect and kept in great condition, the food was great and the overall service was fantastic. There was always something to do. A shoutout to POP who made my vacation unforgettable. Thank you to Sayri, Roberto, Alex, Oscar, Felix, Pedro for always making sure I had a great... More 

Helpful?
1 Thank milena972016
DtorAdjunto, Adjunto de Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear milena972016, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. without doubt we let them your comments and how the made your holidays were unforgettable. Thank you again and we look forward... More 

Pittsburgh, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at the resort for our anniversary again this year. We noticed alot of things have changed in a great way. New pool chairs, new lobby upgrades, the service is still awesome, and all the food is still amazing! We had an amazing spa day filled with relaxation! They really know how to treat you right. Again every restaurant... More 

Helpful?
1 Thank JayL3610
DtorAdjunto, Adjunto de Director de Alojamiento at Grand Palladium Riviera Resort & Spa, responded to this review

Dear JayL3610, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits. Thanks for noticing that we are in a refurbishment project and we are glad to know that you... More 

Baltimore, Maryland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Believe it or not, this was my first all-inclusive hotel experience. I had high expectations, given what I've heard from others. However, I wasn't wowed by any means. First off, the hotel is huge. Too big, in my opinion. They try to make it seem like it's 5 "independent hotels", but in reality you will need to travel to those... More 

Helpful?
2 Thank Kyle S
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Kyle S, We greatly appreciate your feedback - knowing what our guests expect and the perceived value they receive is something we always try to focus on, so we can do our best to make sure that every guest has a great experience here. It was disappointing to read that your stay did not meet your expectations despite all... More 

Pittsburgh, PA
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 1 week ago

We vacation at the Grand Palladium Mexico at least once each year and have been able to observe the constant improvements that have occurred. The Kantenah and Colonial rooms and lobbies have been updated and the White Sands is now being refurbished. The newly renovated Sports Bar is a great place to cool off, have a snack and watch your... More 

Helpful?
2 Thank Margaritalady/pa
DtorAdjunto, Gerente at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Margaritalady/pa, I would especially thank you for such a charming and reflecting review which to think over. We are elated to realized that you enjoyed your stay and the service by our staff,thank you for your kind words I will pass to our staff, that we certainly know it is the best asset we could have and we will... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $209 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#4 Green Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 Romantic Hotel in Akumal
#9 Luxury Hotel in Akumal
#12 Family Hotel in Akumal
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