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Grand Palladium Riviera Resort & Spa

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#11 of 22 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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2,845 Reviews from our TripAdvisor Community

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Showing 1,455: English reviews
Reviewed 2 days ago NEWvia mobile

I had the pleasure to stay at the Grand Palladium Riviera. There is so much to do and all the staff were so kind and helpful. The grounds were beautiful, the food and drink was great, but I always had the most enjoyment when Conclasse Band was playing...great musicians, great playlist, and amazing people all around. If you like dancing...

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Helpful?
Thank Megan R
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Megan R, Thank you so much for your wonderful review on your recent holiday experience at our Grand Palladium Riviera Resort & Spa, we are thrilled you enjoyed every aspect of your stay among us. There is no better reward for us to read our guest´s full satisfaction on their stay, we are sincerely grateful for the time you...

Moose Jaw
Reviewed 2 days ago NEW

Spent 2 relaxing weeks and still kept finding things to do. Food excellent and choice of a la carte restaurants were good and able to eat at any of the restaurants whenever we wished. Buffets were always excellent. Waitresses and waiters and everyone excellent--helpful information and suggestions always. Spa just fantastic and facilities top quality. Beach calm the first week,...

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Helpful?
Thank Carol M
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Carol M, Thank you for taking the time to post such a great review about your recent experience at Grand Palladium Riviera Resort & Spa, and for remarking the wide variety and quality of food that we have to offer. We are also very appreciative of the compliments for our exceptional staff throughout the property, and will be sure...

Reviewed 2 days ago NEWvia mobile

We had an amazing time! One week is just not enough.Great food, Great animation staff, great activities and the best night shows. Definitly coming back soon. Special thanks to Guido, Oscar and Giovanni because they where just awesome.

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Helpful?
Thank Marianne R
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Marianne R, Thank you so much for your nice review about your holiday experience at our Grand Palladium Riviera Resort & Spa, we are thrilled you enjoyed every aspect of your stay among us. Guest satisfaction is our number one goal and there is nothing better than achieving it. 

 It sounds like you had a great time during your...

Reviewed 3 days ago NEW

Our week at the hotel was amazing! Great food, beautiful beach, and the activities were super fun. Emily was so much fun in the Zumba class! She brought a lot of energy. We can't wait for our next visit to Palladium.

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Helpful?
1Thank Sarah D
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Sarah D, Thank you very much for your recent review and we appreciate the feedback that you have given us. We are also glad to hear that you found the food, the beach and the activities to be at the highest levels and that you really enjoyed your Zumba class with Emily. On behalf of all the Palladium team,...

Vancouver, Canada
Reviewed 3 days ago NEWvia mobile

What a great 2 weeks! The hotel is beautiful, especially the white sands hotel. Emily in animation gave us a lot of great tips regarding restaurants, shows, and parties to check out during the week which really helped. The hotel is so huge! It was nice to be informed. She also gave us lots of advice on how to get...

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Helpful?
Thank caicon
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Caicon, Many thanks for your review; we are delighted to read that you have enjoyed your stay at Grand Palladium and were satisfied with the overall provided services. Rest assured that your compliments have been gladly shared with the entertainment team, so they can give Emily the recognition of her dedication and attention to you during your stay. We...

Burlington, Canada
Reviewed 6 days ago NEW

Stayed for 7 days at the Grand Palladium Riviera, and had a great time. Upgraded the room and was worth it, but would not pay extra to do it again. Although it was nice with a king size bed and pull out couch and 2 tvs, wouldn't pay the expensive extra per person again for the upgrade. The mini bar...

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5Thank laurenannf44
Bashaw, Canada
Reviewed 6 days ago NEW

Stayed for 5 days with 3 kids. Room was adequate. A little dated but that's really not a big deal. Beds were a little uncomfortable. It's a very large resort with lots to see and do. Lots of walking if you choose to, which was good thing for me considering how I ate. The trams between the lobbies, and the...

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3Thank BashawRob
Alejandro M, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear BashawRob, We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. Regarding your comment...

Reviewed 1 week ago via mobile

We give this place 5 stars all around. stayed 7 nights and loved every minute. There are lots of restaurants, buffets, pools, games, beach equipment and everything we could want at a resort. Rooms were very clean and good beds, the grounds are spotless and the staff are super friendly.

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Helpful?
1Thank Jennay O
Alejandro M, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Jennay O, We're delighted that you found the opportunity to experience 5 Star quality of Grand Palladium Riviera Resort & Spa and that you were not disappointed! It was so good to read your review and to know that we managed to surpass your expectations so well, personal service and attention to detail is of huge importance to us...

Reviewed 1 week ago

Great and HUGE! Four resorts in one. We originally booked in White Sands but was given a room in Riviera. Rooms are nice but needs a little updating. The AC was dripping water and they tried to fix it but no luck. People are amazing and very friendly. Freddy was the best. He was always available when we needed him....

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Helpful?
Thank NO S
Alejandro M, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear NO S, Thank you for your kind review on your recent visit to our Grand Palladium Riviera Resort & Spa. Although we were very saddened to read that some of our restaurant´s food quality did not live up to your expectations, we are grateful for the time you took out of your day to reach out to us and...

stamford, ct
Reviewed 1 week ago

Last time we were in the Kantenah section. This time we were in Riviera-- do not stay in Riviera if you have mobility issues because in order to reach the lobby, or buffet restaurants, you will have to climb over a wooden bridge with uneven steps. This can become tiresome and difficult after a while. In an attempt to get....

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Helpful?
7Thank reginalampert
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $241 - $727 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Travelocity and Booking.com so you can book your Grand Palladium Riviera Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#5 Green Hotel in Akumal
#9 Romantic Hotel in Akumal
#9 Top resorts Hotel in Akumal
#9 Luxury Hotel in Akumal
#12 Family Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from Grand Palladium Riviera Resort & Spa staff and other travelers.
215 questions
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Questions? Get answers from Grand Palladium Riviera Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Colonial Section Building 19-21 are the most central. If looking for a quiet out of the way room then Riviera villas are a good choice.”
 of 5 bubbles banafshehz2017, 1 week ago | Read review
“some rooms are newly renovated, some are not. Location of the building (villa) is very important.”
 of 5 bubbles maorithu, 1 week ago | Read review
“We were in Villa 61- not a long walk to the beach or the main pool.”
 of 5 bubbles Carob4, 2 weeks ago | Read review
“Be aware that some rooms are further from the hubs than others”
 of 5 bubbles AyaReiko, 2 weeks ago | Read review
“Try to get a room that is close to the pools and beach access. We stayed in the 60XX and that was a very good location.”
 of 5 bubbles evelyne2017, 2 weeks ago | Read review
5 of 5
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