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Grand Palladium White Sand Resort & Spa

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#8 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,623 Reviews from our TripAdvisor Community

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Showing 1,554: English reviews
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Ottawa, Canada
Reviewed yesterday NEW

We enjoyed our week there mid-March and wish we were still there! In addition to the renovations, we noticed a few other improvements to the resort since last year. The beds and pillows were updated and were so comfortable. We also liked the expanded deck at the Beach Bar; it seemed cleaner this year. Fantastic idea to have wheelchair accessible...

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Helpful?
Thank StBrad
Reviewed 2 days ago NEWvia mobile

Went to Ribs and More in the White Sands lobby tonight. The food was great and there was plenty of it. The salad bar was good, signature cocktail was delicious and the entrees of steak, ribs and chicken were great. David was our server and was very attentive, friendly and courteous.

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Helpful?
Thank Scarletincanada
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Scarletincanada, Thank you for sharing us your feedback from the dinner experience you had at our Ribs and More restaurant, we are very happy to know that you are enjoying your stay and the attentions received from our staff. We will gladly share your uplifting review with all the team, and we hope you and your family still love...

Reviewed 4 days ago NEW

This is a pricey all inclusive resort with two main locations on the same property. There is an expansive beach, but it is littered with coral and rocks along many stretches. Overall a really cool experience for my first all-inclusive. Pros: the food variety is fabulous and the quality of the evening meals was comparable to restaurants in a major...

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Helpful?
1Thank Neil B
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Neil B, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. It is wonderful to read that you were satisfied with...

maine
Reviewed 4 days ago NEW

I visited this resort in 2015 with a friend from work. I would have given this resort 5 stars if it weren't for my own preferences. I was with a co-worker sharing a room and the water closet and shower both had clear glass doors. This is a huge resort connected to other Grand Palladiums so you have to be...

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Helpful?
1Thank carribeanqueen04
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear carribeanqueen04, Thank you for thinking of us after your visit in 2015, we are delighted to hear that we will have the pleasure to welcome you back again in May this year. We will do our very best to pamper you and give you the attentions that you deserve, and hopefully when you see all the improvements we have...

Reviewed 6 days ago NEWvia mobile

We just spent 10 days at the white sands. We like this spot as it is in the middle of the 4 palladium resort complex. The beach is nice ( water shoes would be recommended as there is some coral) this also makes for great snorkeling. Even during spring. Break week there were chairs to be had and there are...

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Helpful?
1Thank Lisetteki
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Lisetteki, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations about the vacation time you had with your family in Grand Palladium Riviera. About the situations that you mention, we would like to state that it is important for us as a hotel to know...

Cedar Rapids, Iowa
Reviewed 1 week ago via mobile

We stayed at this resort for spring break with four other families and 17 people total. The resort is gorgeous and the staff is kind. We had excellent servers by the pool- specifically Juan and Mary. Both were so responsive and wonderful. Food was ok. Hard to get into restaurants with 17 people and only two took reservations which made...

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Helpful?
2Thank James K
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear James K, Thank you for staying with us, and for taking the time to send us your comments.} We deeply regret to realize once you were not here, the misunderstanding and impression that you have taken home about the attentions received from the front desk regarding your situation, as we would have loved to hear your of disappointment in...

Reviewed 1 week ago

Must visit the sea-water pool- the most peaceful spot at the resort!! Beautiful grounds-- they left a lot of the vegetation intact between the buildings so it was very peaceful, private, and beautiful. Hospitality- food, service, mini bar, room accommodations - everything was very enjoyable. Incredibly friendly and attentive staff. Had to use the resort doctor for a respiratory bug...

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3Thank Suzie44224
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Suzie44224, Thank you for taking the time to post such a great review about your experience at our Grand Palladium White Sand Resort & Spa. We are delighted to read that you loved every aspect of your stay, from the beauty of the Salt Water Pool which is one of the favorites of our guests, our beautiful grounds and...

Reviewed 1 week ago

We traveled from February 2 - 9, 2017. The resort was clean and very well maintained. The location of our room was so convenient to both the beach and the pool. There was a variety of food for everyone to eat. The SuperBowl party was GREAT! The staff was very nice and always willing to accommodate. Diego was our waiter...

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Helpful?
Thank Audra M
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Audra M, We are pleased to hear your wonderful feedback regarding your vacation. We want all of our guests to feel well attended during their stay at Grand Palladium White Sand Resort & Spa, so we are thrilled to know you enjoyed your experience. Thanks’ for visiting us for the Super Bowl and appreciating the wonderful atmosphere and all...

london,Canada
Reviewed 1 week ago

We returned Feb 26th to March 4th with our 3 adult children and their spouses and enjoyed this resort just as much as the first time. Our holiday didn't start off the best because West Jet cancelled our flight due to mechanical failure and we weren't able to leave till the next day. We lost a night stay at the...

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Helpful?
Thank snowyowl
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear snowyowl, Thank you for coming back to our resort with your big family! It is wonderful for us to read of the good time you all had enjoying all the services and facilities. We are sorry to hear that your holidays were delayed due to the inconvenience with West Jet, but feel happy that you made the most of...

Montreal, Canada
Reviewed 1 week ago via mobile

I had travelled for years, never retuning to the same resort until the Palladium. We now have 10 weeks in at the same chain- 8 in Mexico and 2 in Jamaica. Why Palladium? The people! All the people are good, many are great! To the great people who we have come to know and the new ones we are getting...

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Helpful?
1Thank allisonbygrave
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Allison, It was a pleasure reading your fabulous review about your recent vacation with us at Grand Palladium White Sand. We are so overwhelmed of the affection that you show to the people that you have connected with during your visits over the years. Thank you for mentioning all this wonderful people, we will certainly not miss this opportunity...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $246 - $1,103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#4 Green Hotel in Akumal
#6 Top resorts Hotel in Akumal
#7 Spa Hotel in Akumal
#7 On the Beach Hotel in Akumal
#8 Luxury Hotel in Akumal
#13 Family Hotel in Akumal
#13 Romantic Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from Grand Palladium White Sand Resort & Spa staff and other travelers.
208 questions
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Questions? Get answers from Grand Palladium White Sand Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“A family suite will accommodate a couple plus 1 on the pull out sofa.”
 of 5 bubbles D2601OUneilb, 4 days ago | Read review
“Choose rooms in buildings 58 and 59 at the White Sand Hotel, they are the closest to the beach.”
 of 5 bubbles 437reginad, 2 weeks ago | Read review
“get a suite if you would like a separate bedroom.”
 of 5 bubbles hurricaneblues, 3 weeks ago | Read review
“Our room was nice..like that it was set away from main lobby. Clean room and very spacious. Appropriate for a couple.”
 of 5 bubbles jersey28, 4 weeks ago | Read review
“White Sand buildings 54 or 56 are good. Pick the third floor”
 of 5 bubbles Joe_Ursano, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question