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Grand Palladium White Sand Resort & Spa

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#12 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,404 Reviews from our TripAdvisor Community

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Showing 1,459: English reviews
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a great time hear. We were a family of 11. Ranging from 2 yrs to 79 yrs. There was lot to do for all. The only thing I would have to say is "Lots of walking". They have shuttles running constantly but most of the time they are full. But I would have to say the grounds are... More 

Helpful?
1 Thank Tanya K
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort is phenomenal. The staff if incredibly helpful and nice, right there when you need them. The restaurants are delicious, expecially the Italian, BBQ, and all the buffets. I have been to their Punta Cana and Jamaica locations and this spot does not disappoint. Went with family and friends and well had a blast. Will definitely be coming back... More 

Helpful?
1 Thank Brandon M
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Brandon M, Thank you for your good comments and feedback, and also for taking the time to relate your experience for other possible guests. We are glad to realize that our dedication has positive results as our aim is to make happy customers that have memorable vacations. I will pass the appreciation to our staff because as you said... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed here with my husband and 12 year old daughter in July. Have been to Mexico several times before. Loved the pool here and the grounds were very nice. Property was pretty and well cared for. The only big drawback was the food. It was just not good! You could find something to eat for breakfast at the buffet... More 

Helpful?
1 Thank Meredith H
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Meredith H, Thank you for your comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know the things we can improve and enhance. Concerning the perception about the variety and quality of the food, I just would... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just came home from a very relaxing family vacation thanks to the folks at the Grand Palladium White Sands! It wasn't without its bumps in the road, but overall we had an excellent stay. Our stay started off slightly rocky when were were told that our group was being split into... with one group in the "White Sands" buildings,... More 

Helpful?
3 Thank Meagan W
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Meagan W, First and foremost, thank you for your comments about your last vacation in our hotel, and particularly about our staff, we will pass on your comments to them. To be sincere we like to receive compliments but, in the other hand, we strongly think that any criticism or suggestion helps us to improve day by day, so... More 

enumclaw, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

After a lot of research we decided on The White Sands for our son's high school graduation trip and were so excited for our first all inclusive experience. We were so pleased to find the resort beautiful and well-maintained just like the reviews mentioned. Everything seemed to run like a well-oiled machine too, from the restaurants to the inter-resort transportation.... More 

Helpful?
3 Thank Bryan A 2-3 G
Alejandro M, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Bryan A, First of all, we would like to thank you for your feedback, as we gladly accept any comments, so we can do our best to make sure that every guest has a great experience here. We apologize if you felt bothered with the investigation as it was never our intention, nonetheless you cannot imagine how many times... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a family, we visited the Grand Palladium – White Sand Resort. All in all, a great and relaxing experience. We visited from July 5 to July 15. Our travel agency picked us up at Cancun Airport. Piece of advice: as soon as you clear custom, go to your transport gate. We were stopped inches before the exit for a... More 

Helpful?
5 Thank Pablo D
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Pablo D, First and foremost, I would like to thank you for all the great comments that you made about our resort and especially about our staff, and for taking the time to explain the services and tips to other possible visitors. Our commitment is to provide the best service and attention at all times to our guests. We... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Wife, I, and two kids, ages 12 and 16 spent 8 nights at the white Sand portion of the Grand Palladium. Overall it was a good trip. Some pluses and minuses. Short recap below. Room: We stayed in what they label ad a suite. It was very spacious. Had a separate bedroom with a king size bed and balcony. The... More 

Helpful?
Thank David D
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear David D, Thank you for your feedback about your last holidays with us. For us is really important to know all the impressions from our customers and what we need to do to better meet our guests’ expectations. Concerning the perception about the food, I just would like to explain that our aim is to fulfill the expectations of... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed in the White Sands Resort from 7-2-16 through 7-9-16. Our stay was wonderful and the resort was very clean. We appreciated the service we received from all staff but in particular those serving us food and drinks. Every one in the restaurants was determined to meet our needs. We spent most of our relaxation time at the adult... More 

Helpful?
1 Thank Heather W
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Heather W, Thank you so much for your excellent comments about your last stay with us and especially about our staff. For us is really important to know the opinion of our guests and particularly when you have come so many times, as our goal is not only to make guests return but to make them feel more comfortable... More 

Grimsby, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed in this resort a while back and only just got round to reviewing it. This was the best holiday I have ever had and i loved the hotel best out of the other 2 I have stayed at in Mexico. I much prefer Rivera maya over cancun I liked the night life in cancun but the relaxation and quality... More 

Helpful?
Thank jamee246
DtorAdjunto, Asistente de Director de Alojamiento at Grand Palladium White Sand Resort & Spa, responded to this review

Dear jamee246, First of all I would like to extend you our gratitude by the trust placed in us selecting the Grand Palladium Resort & Spa . And also thank you for your sincere feedback about our services and facilities. We put our greatest interest and value in our guests' opinions. Focusing our efforts and dedication to continuously improve the... More 

Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We reserved a 2 bedroom suite specifically for the White Sands hotel through RCI, but upon arrival 2 things happened. First our reservation couldn't be found and when it was we were told we had to check in through the sales office. Why? Who knows as we didn't book a sales offer, we booked and paid full price for a... More 

Helpful?
Thank welcomehomeworld
Alejandro M, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear welcomehomeworld, I am sorry to learn that your stay and experience at the hotel was a disappointing one. About the issues that you said in your trip report, we regret to realize the problems you had with the reservation which unfortunately made you to start your holidays with a bad impression. I would like to say that we are... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $261 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#5 Green Hotel in Akumal
#9 Top resorts Hotel in Akumal
#10 Luxury Hotel in Akumal
#10 Spa Hotel in Akumal
#10 On the Beach Hotel in Akumal
#13 Romantic Hotel in Akumal
#13 Family Hotel in Akumal
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