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Grand Palladium White Sand Resort & Spa

#12 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,378 Reviews from our TripAdvisor Community

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Showing 1,452: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed in the White Sands Resort from 7-2-16 through 7-9-16. Our stay was wonderful and the resort was very clean. We appreciated the service we received from all staff but in particular those serving us food and drinks. Every one in the restaurants was determined to meet our needs. We spent most of our relaxation time at the adult... More 

Helpful?
Thank Heather W
Grimsby, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed in this resort a while back and only just got round to reviewing it. This was the best holiday I have ever had and i loved the hotel best out of the other 2 I have stayed at in Mexico. I much prefer Rivera maya over cancun I liked the night life in cancun but the relaxation and quality... More 

Helpful?
Thank jamee246
DtorAdjunto, Asistente de Director de Alojamiento at Grand Palladium White Sand Resort & Spa, responded to this review

Dear jamee246, First of all I would like to extend you our gratitude by the trust placed in us selecting the Grand Palladium Resort & Spa . And also thank you for your sincere feedback about our services and facilities. We put our greatest interest and value in our guests' opinions. Focusing our efforts and dedication to continuously improve the... More 

Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We reserved a 2 bedroom suite specifically for the White Sands hotel through RCI, but upon arrival 2 things happened. First our reservation couldn't be found and when it was we were told we had to check in through the sales office. Why? Who knows as we didn't book a sales offer, we booked and paid full price for a... More 

Helpful?
Thank welcomehomeworld
1 review
4 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed at the White Sands for 4 nights, July 13-17. We had a Junior Suit in building 58 (room 5824). It was a great room. Very clean and quiet. It was our anniversary and they sent a bottle champagne to our room on our second night, which was a nice surprise!! The grounds are pretty large... More 

Helpful?
Thank Lisa H
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Lisa H, Thank you for your kind words , very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. We look forward to welcome you back and please, let us know it in advance in order to make the proper arrangements... More 

Toronto, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

All in all I would recommend. This was our second time and enjoyed ourselves in many respects as much or more that the first. However. I did get a nasty bout of Hand Foot Mouth while I was there which ruined half our vacation.

Helpful?
2 Thank Joe M
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Joe M, We would like to thank you for your feedback about your last holidays in our resort. For us is very important the opinion of our guests, especially when is not your first time with us, as our aim everyday is to improve our facilities and the quality of service that we provide to our clients. We hope... More 

Rodney, Canada
Level Contributor
169 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I love the grounds with all the walking paths and things to see on this massive peace of property. The restaurants were over all very good with an awesome selection of buffets, fine dining and casual dining thropughout the 4 joined properties. BUT stay away from the Vacation Club (Time Share!!) sales pitch. It is a time... More 

Helpful?
1 Thank mstanley262
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear mstanley262, Thank you for your kind words about our resort , very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. We are glad to realize that you enjoyed your stay with us. We look forward to welcome you back and... More 

Clarksburg, West Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband, daughter and I returned to Grand Palladium White Sand Resort & Spa from July 9th - July 16th of 2016 and had another wonderful vacation!! We enjoyed it so much we decided to become Palladium Travel Club members. When we arrived we had another speedy check-in and were greeted by a hostess who provided us with a refreshing... More 

Helpful?
1 Thank Tricia D
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Tricia D, I would like to thank you for your review and feedback about your last stay in Gran Palladium Riviera Maya . Thank you so much for your excellent comments about our staff, as it is our best asset. We are also happy to see that you recognized that our aim is always to offer that kind of... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just got back from this resort with my son that is extremely allergic to Eggs, nuts, peanuts and at the beginning we were a bit scare to go to an all inclusive ( our last 7 trips was in Florida to a condo were would do the meal ourself). I email the resort to see if they could accommodate ,... More 

Helpful?
3 Thank David D
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear David D, Thank you for your good comments and feedback, and also for taking the time to explain the services for other possible guests. We are glad to realize that our dedication has positive results as our aim is to make happy customers that have memorable vacations. I will pass the appreciation to our staff because they are the... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We booked this resort in the first place, because it offers baby club and kids programs. Our twins are 15 month old, but what a disappointment. Unsanitary baby club - sand on the floor, no a/c instead fans are blowing, very little security - just couple of young girls, which are trying hard to watch kids, don't expect any experienced... More 

Helpful?
2 Thank TatyanaCA
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear TatyanaCA First and foremost, thank you for your comment, for us is very sad to realize that one of our guests leave the hotel with a bad taste due the effort and passion we deposit in our work, therefore I would like to apologize for your experience in your last vacations. It was disappointing to read that your stay... More 

Pennsylvania
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my fifth visit to Riveria Maya and the first to the Grand Palladium. Let's start with check in. Prior to arrival my travel agent had emailed back and forth with the resort requesting a family suite. We were told it was an extra $25 per day, and my agent informed them that we were a family traveling together... More 

Helpful?
Thank PAlovestotravel
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear PAlovestotravel, First and foremost, thank you for your comments and for taking the time to explain your experience in our resort and give some tips to further possible visitors. In reference to the room’s location, I would like to mention that we assign all rooms at least one day in advance and do our best to honor all the... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $258 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#5 Green Hotel in Akumal
#10 On the Beach Hotel in Akumal
#10 Spa Hotel in Akumal
#10 Luxury Hotel in Akumal
#10 Top resorts Hotel in Akumal
#13 Romantic Hotel in Akumal
#13 Family Hotel in Akumal
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