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Grand Palladium White Sand Resort & Spa

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#12 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,431 Reviews from our TripAdvisor Community

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Showing 1,463: English reviews
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This beautiful resort has thought of everything to make your relaxing vacation a memorable one! The service is exceptional, the food is to die for and we couldn't think of a better place to relax and unwind. Thankyou so much for making this an experience we won't forget. Don't think twice about staying at this resort you won't regret it!

Helpful?
1 Thank Ktb659
DtorAdjunto, Asistente de Director de Alojamiento at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Ktb659, First and foremost, thank you for your good comments and feedback from your last stay with us at the Grand Palladium White Sand. I feel glad to realize that you did have the memorable vacations expected. Thanks again and please let us know if there is anything further we can do and feel free to contact us for... More 

Grapevine, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in the White Sand Villas. The rooms were very nice, spacious and comfortable. The resort is very safe for travelers. There were six ladies in our group and security was always walking the buildings and the beaches to make sure the guests were safe and sound. Each of our rooms came with a basket of fresh fruit and... More 

Helpful?
2 Thank jules2347
DtorAdjunto, Asistente de Director de alojamiento at Grand Palladium White Sand Resort & Spa, responded to this review

Dear jules2347, First of all we would like to thank you for taking your time on sharing your review. We really appreciate all the great comments that you made about our resort and especially for the options we have for all our guests. We are working every day to improve our facilities and the quality of service that we provide... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We had an absolutely fantastic time here for 5 days! Fun in the sun, spa days, swim up bars... We really couldn't have asked for anything better. This was our first all inclusive resort and we were already talking about planning another trip on the car ride to the airport. I can't say enough positive things about this place!

Helpful?
1 Thank Jagsgirl20
DtorAdjunto, Asistente de Director de Alojamiento at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Jagsgirl20, Thank you very much for sharing your impressions about Grand Palladium White Sand Resort & Spa on Tripadvisor and for choosing us to enjoy your "Girls trip". We are more than glad to see that you enjoyed the time you spent with us. Our commitment is to provide the best service and attention at all times to our... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Thank you to all the staff. They work so hard to make the experience even more memorable! Thank you! Thank you! Great shows! Great food! A very special thank you to all the staff at Kids Club (Ariadna , Marciela, Karen, Jahadnia) to the staff at LA ISLA pool (Bryan at the Bar, Secondino pool staff, José life guard at... More 

Helpful?
1 Thank Isabel C
DtorAdjunto, Asistente de Director de Alojamiento at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Isabel C, Thank you for your good comments and for such a delightful review about your last holidays in our resort. Reading your feedback made us feel happy for being part of the team that made possible to offer you a great experience. Thanks again and please let us know if there is anything further we can do and... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We had a great time hear. We were a family of 11. Ranging from 2 yrs to 79 yrs. There was lot to do for all. The only thing I would have to say is "Lots of walking". They have shuttles running constantly but most of the time they are full. But I would have to say the grounds are... More 

Helpful?
3 Thank Tanya K
DtorAdjunto, Adjunto a Director de Alojamiento at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Tanya, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. If there is anything further we can do, please, just let us know, and also please tell us when you would come... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 12, 2016

This resort is phenomenal. The staff if incredibly helpful and nice, right there when you need them. The restaurants are delicious, expecially the Italian, BBQ, and all the buffets. I have been to their Punta Cana and Jamaica locations and this spot does not disappoint. Went with family and friends and well had a blast. Will definitely be coming back... More 

Helpful?
1 Thank Brandon M
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Brandon M, Thank you for your good comments and feedback, and also for taking the time to relate your experience for other possible guests. We are glad to realize that our dedication has positive results as our aim is to make happy customers that have memorable vacations. I will pass the appreciation to our staff because as you said... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 10, 2016

I stayed here with my husband and 12 year old daughter in July. Have been to Mexico several times before. Loved the pool here and the grounds were very nice. Property was pretty and well cared for. The only big drawback was the food. It was just not good! You could find something to eat for breakfast at the buffet... More 

Helpful?
1 Thank Meredith H
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Meredith H, Thank you for your comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know the things we can improve and enhance. Concerning the perception about the variety and quality of the food, I just would... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 4, 2016

We just came home from a very relaxing family vacation thanks to the folks at the Grand Palladium White Sands! It wasn't without its bumps in the road, but overall we had an excellent stay. Our stay started off slightly rocky when were were told that our group was being split into... with one group in the "White Sands" buildings,... More 

Helpful?
3 Thank Meagan W
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Meagan W, First and foremost, thank you for your comments about your last vacation in our hotel, and particularly about our staff, we will pass on your comments to them. To be sincere we like to receive compliments but, in the other hand, we strongly think that any criticism or suggestion helps us to improve day by day, so... More 

enumclaw, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 3, 2016

After a lot of research we decided on The White Sands for our son's high school graduation trip and were so excited for our first all inclusive experience. We were so pleased to find the resort beautiful and well-maintained just like the reviews mentioned. Everything seemed to run like a well-oiled machine too, from the restaurants to the inter-resort transportation.... More 

Helpful?
5 Thank Bryan A 2-3 G
Alejandro M, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Bryan A, First of all, we would like to thank you for your feedback, as we gladly accept any comments, so we can do our best to make sure that every guest has a great experience here. We apologize if you felt bothered with the investigation as it was never our intention, nonetheless you cannot imagine how many times... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 30, 2016

As a family, we visited the Grand Palladium – White Sand Resort. All in all, a great and relaxing experience. We visited from July 5 to July 15. Our travel agency picked us up at Cancun Airport. Piece of advice: as soon as you clear custom, go to your transport gate. We were stopped inches before the exit for a... More 

Helpful?
5 Thank Pablo D
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Pablo D, First and foremost, I would like to thank you for all the great comments that you made about our resort and especially about our staff, and for taking the time to explain the services and tips to other possible visitors. Our commitment is to provide the best service and attention at all times to our guests. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $245 - $694 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#5 Green Hotel in Akumal
#9 Top resorts Hotel in Akumal
#10 Spa Hotel in Akumal
#10 Luxury Hotel in Akumal
#10 On the Beach Hotel in Akumal
#13 Family Hotel in Akumal
#13 Romantic Hotel in Akumal
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