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Bahia Principe Grand Coba

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Carretera Chetumal - Cancun Km 250, Akumal 77760 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Regular temperature checks for staff
  • Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Grand Coba
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 22 hotels in Akumal
Location
Cleanliness
Service
Value
Facilities and services: 2 lake-style pools, 3 Jacuzzis, large sun terrace and gardens with sun umbrellas and loungers, pool and beach towel service, BAHIA SPA (additional charge). Sports facilities: gym, 5 tennis courts, basketball court, bicycles, motorized sports (additional charge), water activity centre, entertainment amphitheater. WiFi access in the lobby (1h per day free of charge), buffet restaurant, 4 a la carte restaurants, 8 bars, 2 snack bars. Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco Rooms 1080 rooms including 4 types: Superior Junior Suite, Club Golden Junior Suite, Family Junior Suite and Master Family Suite. Room facilities: Two full size beds or a king size bed, sitting area with sofa, fully-equipped bathroom with hydromassage bathtub, shower, wash basin, magnifying mirror and hair dryer, bathroom amenities. Balcony or terrace, air conditioning, ceiling fan, telephone, radio alarm clock, flat screen satellite TV, mini-bar, coffee-making facilities, safe (additional charge), ironing set, terrace, Wifi. Family Junior Suites and Master Family Suites, the perfect choice for families, including: All the facilities and services of a Junior Suite; bathrobes and slippers for all the family for use during your stay, children's bath kit, welcome basket with sweets, mini-bar with juices, shakes, milk and soft drinks for children, two fully independent connecting rooms (Master Family Suites), Club Golden Junior Suites Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with daytime activities Evening Mini Disco Bahia Scouts Water Park Teen's Club (11 - 16 years) Baby Station Other services On-site miniature railway providing access to all facilities Medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Parking
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Business
Languages Spoken
Spanish
Hotel links
Special Offer:Private Offer
16,275Reviews4,690Q+A100Room tips
Traveler rating
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Popular mentions
Gaut wrote a review Sep 18
Lyon, France16 contributions23 helpful votes
If you are not an American middle class don't go there. Everything is ok but that's all. It's a big complex with a lot of room for different size of wallet. I don't understand why people go there, it's useless. Nothing is interesting. The only good point is the alcohol and the food which are free and in quantity (not quality). Even the tennis court or the football pitch are ok but not nice. Everything is average, really nothing more. If you have a choice, don't go there. Last point, you American guys who eat and drink as it's your last day on earth please calm down, life is not a food competition.
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Date of stay: August 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from , Otro at Bahia Principe Grand Coba
Responded 6 days ago
Dear Guest, Thank you for choosing us as your holiday destination; it was a great pleasure to welcome you! We really regret to know your recent stay was not up to all your expectation. We hope you give us another opportunity in the future to restore your confidence in our chain and offer you a totally different experience. Do not hesitate to contact us at info.coba@bahia-principe.com, to provide the best service possible for your future stay. Our best regards! Lucero Alvarado Bahia Principe Grand Coba
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Beccah0206 wrote a review Aug 2020
Southwest Ohio89 contributions27 helpful votes
We have been to Bahia Principe resorts a number of times now and have stayed at Coba more than once. The room was clean and sparkly on arrival and it was cleaned daily. All of the staff were friendly and helpful. The grounds are beautiful and well maintained. The food in the restaurants and buffet was delicious. They have the cutest little animals called coatis. We are already planning trip 15! Thank you LBP Akumal for another wonderful week!!
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
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Fay J wrote a review Aug 2020
Manchester, United Kingdom10 contributions37 helpful votes
I genuinely can't comprehend how this hotel gets any decent reviews ? From arriving to leaving was a horrible experience never mind a holiday. Check in manic, unorganised, cases left all over the lobby, steps and road, golf buggies flying about, people pushing to get on them first, staff driving them very rude and abrupt. We were 'dumped' in the dark & rain on roadside and told our room is over there in that block. Struggled to find room then keys didn't work. Got soaked walking back to reception as so far away. Room was disgusting, it absolutely stunk of mould, fittings hanging off walls, lights hanging off, mould in most places, furniture cracked and trims split, thick black mould all over the bathroom, cracked floor tiles, plaster off ceiling/walls and far too many other things to mention !! We rang reception who said they wouldn't move us. Breakfast was by far the worst we've had in 4 - 5 star hotel, lukewarm and looked like 'leftovers' ? Couldn't walk through reception without being hounded by timeshare salesman who were so pushy it was very scary. Had a phone call in room demanding we go to reception for a gift, when we insisted the 'so called gift' should be brought to us they hung up. After speaking to another guest they told us it was a timeshare trick to get you to listen for hours then given a very hard sell. Couldn't get bookings for A La Carte restaurants. Weekends were unbearable as hotel overrun with locals who get 'cheap rates'and they all behaved appallingly and bullying people for sunbeds and pool bar stools. Pool bar areas stunk of hot bins, tiles missing everywhere with sharp edges on stools and bar edges, mould around pool cleaned and swept back into pool. Entertainment was very poor but we couldn't go anywhere else. Beach was unsightly with plastic barriers in sea. At checkout we were asked to pay approx $380 for extras in a restaurant which we hadn't been in. They couldn't tell me what this was for and we had a heated argument for about 30 minutes until a manager said we couldn't get on the bus unless we pay. I demanded to see what we had signed for and they couldn't show me as we hadn't signed anything. Eventually a TUI rep sorted it as we didn't owe anything. Spoke to people on the bus who said their room bills had loads of extras on which they hadn't incurred. Some were asked for money at check out without being shown what it was for. Other than the very poor standards, I've never felt so scared and intimidated on holiday before, it was disgusting how we were treated. I could go on and on about numerous more things but won't as I've wasted 2 weeks of my life with this place. I can honestly say this Hotel and it's staff have put us off ever returning to Mexico or using Bahia hotels ever again. It is BY FAR the worst holiday and hotel we have ever experienced.
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Date of stay: November 2019
Rooms
Service
Sleep Quality
Room Tip: Rooms were disgusting, smelly and dropping to bits, ridiculously poor standards
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10 Helpful votes
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CharlsVonGraff wrote a review Aug 2020
1 contribution2 helpful votes
We stayed here late last year and it was the worst holiday I have ever Had. Our original booking was with Thomas Cook for a fabulous resort, but we decided to book a holiday here rather than lose out on a holiday at that time completely. We wished we'd saved the money! Dated and dangerous falling apart room; the light fitting was held on by silicone and was falling off, my partner leaned lightly on the balcony railing and it came away from the wall. When we looked at it, it was held together with only inch long wooden dowling rods. Terrible, leftover, luke warm food. There were some very lovely servers though, they were the only staff that made us feel welcome the entire stay apart from the girl who checked us in. Couldn't get any restaurant reservations so can't comment. Beach has unsightly water breaks, no tropical paradise view there. Couldn't find much to do, the entertainment was awful, repetitive and budget. Rude concierge who was snappy at me when I asked if he could please print an email for me, even accused me of pulling a face at him when I leaned over to look at his screen as he complained he 'couldn't do it'. Was I the first to ever request an email printed? Honestly. At the end of our stay another couple told us about how they were getting miniature spirits in their room, but the whole time we felt like we were begging for enough coffee every day. Multiple days we got back to the room and nothing had been topped up despite leaving great tips. The tipping obviously stopped at that point. The pool actually had thick lines of scum around the edges which we witnessed just being scrubbed off back into the water with a stiff brush. There were cracked tiles around the pool bar and the pool bar bins smelt atrocious. I understand that it's hot but change them and clean them more regularly if you expect guests to have to sit next to them. I was bruised by the masseuse, told by the TUI rep it would be sorted, and yet still charged 200USD on checkout. Rude manager said he had had no complaint and accused me of making it up to get a free massage! We documented all these issues with the TUI rep in resort and yet absolutely nothing was done about any of them. They just didn't care. We left not even wanting to ever return to a Mexico. It's a shame because away from the resort we had a lovely time, but in the resort we couldn't find anything to warrant even 3 stars.
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Date of stay: October 2019Trip type: Traveled as a couple
2 Helpful votes
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Response from , Otro at Bahia Principe Grand Coba
Responded Aug 7, 2020
Dear Guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Grand Coba. We are very sorry for the incendents and the points that you are targeting we can improve. All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Karina Guzmán. Bahia Principe Grand Coba
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❀•𝚁𝚘𝚜𝚊•❀ wrote a review Jul 2020
London, United Kingdom20 contributions6 helpful votes
I have visited Bahia Principe Grand Coba twice and both times my expectations have been exceeded, The staff are attentive and very welcoming and they made our stay very memorable. There was a good variety of food on offer which was all of a high quality, the swim up bar was a favourite experience of mine. The pools were large and there was plenty of space to lounge around if you don’t fancy getting wet. The entertainment was very enjoyable and there were shows throughout the evenings to attend. The location of the hotel was extremely convenient as it was a very short drive to the beach and it is close to many shops. For a reasonable extra cost you have the chance to swim with dolphins which I chose to do and very much enjoyed it as it was an experience I shall never forget. To conclude I highly recommend visiting Bahia Principe Grand Coba as it is an amazing experience for any traveler wether you are an adventure seeker or simply just looking for some rest and relaxation. This hotel is great for all ages and is definitely worth a visit.
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Date of stay: August 2019Trip type: Traveled with family
4 Helpful votes1 Save
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Response from , Other at Bahia Principe Grand Coba
Responded Jul 17, 2020
Dear guest, First of all thank you for trusting the Bahia Principe Grand Coba and choosing us to enjoy your holidays. We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service. Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team, we all take your suggestions as a learning tool and will keep working to improve our services and make sure our entire guest feel welcomed. We look forward to welcome you back and give you another unforgettable lifetime experience. Do not hesitate to contact us at info.coba@bahia-principe.com, to provide the best service possible for your future stay. Kind Regards, Lucero Alvarado Online Reputation
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PRICE RANGE
$121 - $598 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe coba akumal, hotel gran bahia principe, grand bahia principe coba, bahia principe coba mexico, gran bahia coba, gran bahia principe resort coba, gran bahia principe coba hotel, gran principe, gran bahia principe mexico, bahia coba
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
1080
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Frequently Asked Questions about Bahia Principe Grand Coba
Which popular attractions are close to Bahia Principe Grand Coba?
Nearby attractions include Akumal Beach (2.7 miles), Cenote Santa Cruz (2.8 miles), and Cenotes Sac Actun (4.6 miles).
What are some of the property amenities at Bahia Principe Grand Coba?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Grand Coba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Grand Coba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Grand Coba?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Grand Coba?
Conveniently located restaurants include Turtle Bay Cafe & Bakery, Taverna Akumal, and La Palapa.
Are there opportunities to exercise at Bahia Principe Grand Coba?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Bahia Principe Grand Coba have an airport shuttle?
Yes, Bahia Principe Grand Coba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Grand Coba?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Grand Coba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Is Bahia Principe Grand Coba accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.