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Bahia Principe Grand Tulum

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Carretera Chetumal Benito Juarez, Km 250 Local B, Akumal 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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BahiaPrincipe
$825
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Free cancellation until 02/15/22
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$825
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Free cancellation until 02/15/22
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$673
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (18369)
360
Panoramas (11)
Pool & Beach (4470)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Daily temperature and symptom checks for staff
  • Contactless check-out
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Grand Tulum
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 20 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
Bahia Principe Grand Tulum, in Mexico, reopens featuring the "Origin” concept on which the comprehensive renovation of the hotel has been centered. This new concept is inspired by nature, the roots and origins of the magic of Mayan culture. Located on the renowned beaches of Tulum, the renewed hotel is designed to provide a unique, distinct and immersive experience. Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (24h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Diving
Golf course
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish

Location

Full view
41Car recommended
Grade: 41 out of 100
10Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
15513Reviews3835Q+A100Room tips
Traveler rating
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Popular mentions
victoria&igor wrote a review Yesterday
Streamwood, IL2 contributions3 helpful votes
This place has so many tiny minuses, they are hard to list. 4.5 stars is what i give it because the amazing stuff there was truly AMAZING. First of, the rooms are great but the check in process is painful. be prepared for things to be disorganized and you will get different answers every time you ask. We did end up paying about $140 for an upgrade bc we traveled with a big group and it was easier to have us all together. it was well worth the money bc we were right by the water park which the kids LOVED. the restaurant reservation process is sad if you don't learn to laugh at it. do yourself a favor, download the app 3 weeks in advance and do the reservations if they are important to you. everyone that comes in makes it a point to hog the reservations but not show up, that's why its a struggle. The Buffett is plentiful and you really can live without the specialty restaurants, BUT they are nice. their organization is iffy; looks like nobody is running the ship, but if you have enough drinks, do you really care? Getting to the best parts. The kids of ALL ages LOVED IT. This is the first time they wanted to stay in the kids club ALL DAY LONG. no joke. The staff there is so amazing all our kids were in love (we had a LOT of kids with us). There is a teens club that our teens actually wanted to be at, again a first. Basically, it is well worth the money and is beautiful and clean and the food is good, if you don't nit pick at the small stuff. would DEF go there again.
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Date of stay: November 2021
Value
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Room Tip: pay for the upgrade if you want to be next to something, its worth it
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Xxlauralowe88xx wrote a review Jan 17
Essex, United Kingdom27 contributions5 helpful votes
I would 100% recommend this hotel, the food, the service the location is all perfect there is nothing I could fault! The all inclusive is a cut above the rest! We will definitely be coming back here! It gives you everything you want from a holiday and more! Thank you for making our honeymoon the best experience of our life! Laura & Joe England
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Date of stay: January 2022Trip type: Traveled as a couple
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Response from , Otro at Bahia Principe Grand Tulum
Responded 2 days ago
Dear Guest: Thank you for choosing our facility as your holiday destination. We are happy to know that you completely enjoyed your holidays at the resort. It was honor for our entire team to be at your service again making your holiday enjoyable. Do not hesitate to contact us to provide the best service possible for your future stay. Irma Ramos Bahia Principe Grand Tulum
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Isaiah wrote a review Jan 17
2 contributions1 helpful vote
There is a lot to love at this property: the rooms are extremely clean, new and the beach is obviously beautiful. The premium wifi was fast enough to allow me to work from the room and take many video conference calls. Unfortunately, most everything else is just average. Food is mediocre at best, drinks are outright bad, restaurants are over ambitious and not worth the hassle. In addition, there were a few other strange issues we observed. Although the resort is mostly very clean, there is a raccoon problem. At night, the raccoons prevented us more than once from getting back into our room. Additionally, there is loud music being played everywhere at all active pool and beach hours. You will be hard-pressed to find a quiet place to sit and read. There are quiet pools and adults only sections at the next-door Bahia Akumal, but it will cost about $15 per person, per day to get a bracelet that gives you access. We found that this was worth it, but it was an additional expense. This is a budget all-inclusive property, no matter what the marketing material or other reviews say. Drinks are served in plastic cafeteria cups and are made with bottom-shelf alcohol. Beach and pool-side service is basically non-existent and there’s no room service. This is not the place to find gourmet food. For a last minute escape to the beach, this was an easy and satisfying option, but there’s a lot missing from this property. I was very happy to be on the beach and by the pool for a week, but will probably find somewhere higher end the next time I go to Riviera Maya.
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Date of stay: January 2022
Value
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1 Helpful vote
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Response from , Otro at Bahia Principe Grand Tulum
Responded 2 days ago
Dear Guest, On behalf of the Bahia Principe Riviera Maya Resort, I would like to thank you for taking the time to write about us. The management and staff extend our sincerest apologies for any inconveniences which you may have experienced. Please be assured that we have addressed your letter to the general manager in order to take measures as we always strive for excellence in service. We will do our outmost and work to improve your next experience with us, if you can give us another change to restore the confidence in our chain, it will be our pleasure to serve you in the best possible way. We appreciate the time in leaving us your comments. Kindest regards, Irma Ramos Bahia Principe Grand Tulum
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Tyler H wrote a review Jan 16
1 contribution1 helpful vote
We have 1 more day at this resort and I can not say enough good things. The food is amazing, the rooms are great and the pools beach are perfect. The best thing about Mexico are the people. JJ and Augustin at the privilege desk were so courteous to me even though I was not part of the privilege club. If you go to the main buffet.... do yourself a favor and sit outside so you can meet Rodalfo and Gonzalo. My God, such beautiful people who come and make sure everything is good with your meal every 5 seconds. I cannot say enough about these guys. I am not a fan of Dos Equis beer but of you want the best spin on any beer you have ever had, go see Carlos at the Lobby Bar. He will make you a divine cocktail Called a michelada. He is a 100% professional. The only negative thing I will say about this resort is other tourists. If you can afford 2K to come to paradise for a week or so... you can afford to tip these amazing people a few dollars here and there. I am absolutely appalled that people coming from 1st world countries don't have the compassion to threat these amazing people the way they deserve to be treated. If you have the audacity to complain to the staff like they are your servants... stay home in your miserable environments. A couple dollars here and there make such a big difference in these people's lives and Mexico is not your playground. We are guests in this country and it's not a bad idea to act accordingly. We did an excursion with Hilda where we visited the ruins at Tulum and learned more about the Mayan culture. After that we explored an underground cave and then swam in a cenotè and underground river system. We finished the day by snorkeling with sea turtles. An absolutely beautiful experience. I could probably go on for hours about why I love this place. But I would rather explain how hard COVID has hurt the tourism industry and how important it is that when we come to places like this we do our best to take care of the people here. These are beautiful human beings and a small portion of what I make can be so helpful to them. Thank you so much to the staff here and everyone I met for your hospitality. Sincerely- Tyler Hassett
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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Response from , Otro at Bahia Principe Grand Tulum
Responded 2 days ago
Dear Guest, We are delighted to receive your feedback and that you have visited us recently, we wanted to thank you for let us know about your experience and that you were happy with the service in general. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Kind regards from Mexico, Irma Ramos Bahia Principe Grand Tulum
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Cactus F wrote a review Jan 16
Brussels, Belgium7 contributions2 helpful votes
1. Allergy information is non-existent in all restaurants. Same tongs and spoons are used for everything, extreme cross-contamination. I wrote upfront about our food intolerances, nobody addressed it.  2. Waiting time for shuttles can get over 1 hour. Shuttles rarely go to the golf course, you have to walk yourself. Transportation staff is no help, and very rude too. 3. The truck is a complete mess. After waiting 30 mins for my order, staff threw over the counter at me someone's else cold garbage. And they were arguing with me that it is not cold. The lemonade dispenser was always out of order. 4. Stains on all linen. We found someone's soap on a shelf in our room (during COVID). The room never gets dark due to the light outside of the entryway.  5. I ordered a birthday surprise in a restaurant, they never did it. Moreover, my partner is diary-intolerant, yet, they did not even have a dessert for him on his birthday ( I notified them before). For the in-room surprise, they messed up the date. I wrote straight away to the guest relation for letting them fix things- no reply. 6. No late check-out is available, reception said that they are fully booked. However, on Booking.com they had rooms available. 7. No manager's cards are available to guests. Manager's do not even have email addresses according to the reception. 8. Overall service standards are extremely low, lots of leftovers in the buffet, food not fresh, no managers on the floor. 
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Date of stay: January 2022
Value
Service
Sleep Quality
Room Tip: Avoid the place
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1 Helpful vote
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Response from , Otro at Bahia Principe Grand Tulum
Responded 2 days ago
Dear Guest, Thank you for choosing our resort for your holidays, we appreciate you have taken time during your vacation to post your comments regarding how your experience has been. We regret that your experience was not entirely pleasant. However, our staff always strives to offer the best service and experience possible. All comments are welcome and we will do our best to improve these areas. We will do our utmost and work to improve your next experience with us, if you can give us another change to restore the confidence in our chain, it will be our pleasure to serve you in the best possible way. Kind regards, Irma Ramos Bahia Principe Grand Tulum
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PRICE RANGE
$167 - $683 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bahia principe tulum, tulum bahia principe, grand bahia principe tulum, gran bahia tulum, gran bahia principe tulum akumal, gran bahia principe hotel, gran bahia principe riviera maya, gran principe tulum, gran bahia principe mayan riviera resort, gran bahia principe mexico, gran bahia principe tulum hotel, bahia principe mexico, bahia principe mayan riviera, grand bahia tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
978
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Frequently Asked Questions about Bahia Principe Grand Tulum
Which popular attractions are close to Bahia Principe Grand Tulum?
Nearby attractions include Dolphinaris Tulum (0.3 miles).
What are some of the property amenities at Bahia Principe Grand Tulum?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Grand Tulum?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Grand Tulum?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Grand Tulum?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Grand Tulum?
Conveniently located restaurants include Nikkei Mashua Restaurant, Beached Bikini Bar and Grill, and Restaurante Maiko.
Are there opportunities to exercise at Bahia Principe Grand Tulum?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Bahia Principe Grand Tulum have airport transportation?
Yes, Bahia Principe Grand Tulum offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Bahia Principe Grand Tulum?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Bahia Principe Grand Tulum offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bahia Principe Grand Tulum?
The staff speaks multiple languages, including English, Spanish, and French.