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Bahia Principe Grand Tulum

Carretera Chetumal Benito Juarez, Km 250 Local B, Akumal 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 10/26/21
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Traveler (18159)
Panoramas (11)
Pool & Beach (4345)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Daily temperature and symptom checks for staff
  • Individually wrapped toiletries
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Grand Tulum
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#13 of 20 hotels in Akumal
Travelers' Choice
Bahia Principe Grand Tulum, in Mexico, reopens featuring the "Origin” concept on which the comprehensive renovation of the hotel has been centered. This new concept is inspired by nature, the roots and origins of the magic of Mayan culture. Located on the renowned beaches of Tulum, the renewed hotel is designed to provide a unique, distinct and immersive experience. Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (24h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino
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Property amenities
Free parking
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Family Resort
Languages Spoken
French, Spanish


Full view
41Car recommended
Grade: 41 out of 100
10Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
15435Reviews3808Q+A100Room tips
Traveler rating
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Popular mentions
Dana M wrote a review Oct 16
1 contribution
Long post requesting refund with no resolution. This resorts customer service is horrible. We were unable to make it on our vacation due to multiple cancelations in early August. We tried two days in a row to get to Mexico to enjoy this resort and our family vacation. We were in communications with the resort both days to let them know there were airline cancelations and that we would not be there on the Monday that we scheduled to be there but that we rescheduled our flight for the next day and would like to move our days to stay at the resort back one day, we all even paid extra to move to another resort on the campus because the original resort we booked with didnt have rooms available. Well, Tuesday came and our flights were cancelled again... and the airlines couldn't get us on another flight until the next day.. ugh.. So I called to talk to customer service about all the issues we were having with the airlines and asked if we could get a refund for stay... long story short, the resort refunded most of us after I had to email them for weeks. No one to talk to over the phone regarding refunds and another person in our group was NOT refunded his whole amount he spent plus the extra to move resort. We have tried to call and speak to someone and keep getting directed to email customer service manager. I finally received a email from someone and they denied the request for the refund. Everyone else that was suppose to be on this trip was refunded 100% except one person and now I'm going on another month of no reply to my emails. The customer service for this resort is horrible.
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Date of stay: August 2021
Sonia L wrote a review Oct 6
1 contribution1 helpful vote
We have been to Mexico several time's but this hotel in terms of food will be at the bottom of the list. Very limited choice of food and its the same food everyday..On 3rd day we were literally done with the resort food. It was very hard to communicate also, very few spoke english. And all the food was also labeled in Spanish. & due to such hot and humid weather its difficult to eat also, since there main dining room did not have a/c. So please if u are foodie this is not the place. On the other hand the rooms, and the staff are super nice.
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Date of stay: August 2021
Sleep Quality
Room Tip: We booked the suit so it was quit and away from the activity area.
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1 Helpful vote
Response from , Otro at Bahia Principe Grand Tulum
Responded 1 week ago
Dear Guest, It was a great honor to host you during your visit in Mexico and thank you so much for taking the time to share your personal perceptions! The feedback of our guests are very valuable for our work team as they give us the tools to detect the areas to improve, your observations have been shared with our management team in order to correct these situations. We would like to apologize for any inconvenience you may have had and for the impressions of our services that you took home. We hope to welcome you again in the near future and be able to change your perspective. Kind regards! Irma Ramos Online Reputation
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Red Bottoms In ... R wrote a review Oct 3
1 contribution
We had an AMAZING time at the Grand Bahia Tulum. The staff was friendly, location was very clean, food options where great. My boys had a Great time with RODRIGO in the teen club! I had an amazing Mayan massage experience with Daisy! Thank you Bahia for making my family birthday vacation special!
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Date of stay: September 2021Trip type: Traveled with family
5magics wrote a review Oct 3
Bristol, Pennsylvania139 contributions98 helpful votes
This place was really nice, loved the renovations. The pools were great, beach not so nice. Beach was full of rocks and made it dangerous to go into to. Food was ok,always found something I could eat. Had 2 great massages by Karen at the spa. My favorite part of this hotel were the employees and the many animals roaming the resort.
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Date of stay: September 2021Trip type: Traveled solo
Room Tip: Avoid the ocean. Full of rocks
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2 Helpful votes
Response from , Otro at Bahia Principe Grand Tulum
Responded 2 weeks ago
Dear Guest, We are delighted to receive your feedback and that you have visited us recently, we wanted to thank you for let us know about your experience and that you were happy with the service in general. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way :) Best Regards! Irma Ramos Bahia Principe Grand Tulum
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Shalla W wrote a review Sep 2021
1 contribution2 helpful votes
So where do I start. We come here once a year and couldn’t come back fast enough when covid allowed us. After a very hard year I needed this trip so badly. Upon meeting Melanie with guest services this place has a whole new meaning to us. I never want to leave. My heart is at Bahia Tulum. Her exceptional service and amazing attitude has made this place even more special for me and my family. You can pack your vacation with tons of activities both offered through the hotel, or included in your stay. Or you can just do nothing and still have an amazing time. The staff here is incredible and bend over backwards to make sure you enjoy every minute. The newly renovated suites are incredible and worth every penny. We are already planning to come back in February and next October. If you’re looking for making incredible memories, friends and even extended family members this is the place to come. From the entertainment staff…. Alejandro, Egar, Cristian……and so many others, I have felt nothing but good vibes. I haven’t seen my 13 year old smile so much as for they love helping keep them entertained. Bartenders are amazing, shout out to Arial at the isla bar, and the food is great. Bahia Tulum is the place to be ❤️❤️❤️
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Date of stay: September 2021Trip type: Traveled with family
1 Helpful vote
$167 - $683 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
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Frequently Asked Questions about Bahia Principe Grand Tulum
Which popular attractions are close to Bahia Principe Grand Tulum?
Nearby attractions include Dolphinaris Tulum (0.3 miles).
What are some of the property amenities at Bahia Principe Grand Tulum?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Grand Tulum?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Grand Tulum?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Grand Tulum?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Grand Tulum?
Conveniently located restaurants include Nikkei Mashua Restaurant, Beached Bikini Bar and Grill, and Restaurante Maiko.
Are there opportunities to exercise at Bahia Principe Grand Tulum?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Bahia Principe Grand Tulum have an airport shuttle?
Yes, Bahia Principe Grand Tulum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Bahia Principe Grand Tulum?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Bahia Principe Grand Tulum offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bahia Principe Grand Tulum?
The staff speaks multiple languages, including Spanish and French.