Sunscape Akumal Beach Resort & Spa
Carretera Chetumal, Puerto Juárez Km. 252, Akumal 77776 Mexico
Lowest prices for your stay
Lock in the lowest price from these sites
Etrip$275
Trip.com$275
StayForLong
Official Site
Expedia.com
Priceline
View all 13 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (2,497)2,497
Pool & Beach (422)
Dining (117)
About
#15 of 20 hotels in Akumal
Location
4.2
Cleanliness
3.8
Service
4.0
Value
3.8
Sunscape Akumal Beach Resort & Spa is located in the heart of the Riviera Maya in the unspoiled Akumal Region known for the beauty of its pristine beaches. The infinite green jungle merges with the beauty of the Caribbean Sea close to the wonders of the ancient Mayan world. This resort is set on a stunning strip of white sand beach with proximity to the historic and ecological wonders of Tulum and Cobá. Delicious snacks and delightful meals are available at eight dining options while limitless drinks are available at nine bars. Eleven shimmering pools and endless activities keep the whole family entertained during the day and into the evening. Unlimited-Fun® offers everything guests need for an endlessly fun-in-the-sun getaway. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™️ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts®️ property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™️ in your favorite browser.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Babysitting
Valet parking
Paid wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Game room
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Board games / puzzles
Nightclub / DJ
Video game console
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Show more
Room features
Private beach
Desk
Housekeeping
Interconnected rooms available
Private balcony
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Hair dryer
Show more
Room types
Ocean view
Pool view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English, French, Spanish
Location
Contact
Carretera Chetumal, Puerto Juárez Km. 252, Akumal 77776 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
1262Reviews789Q+A100Room tips
Reviews
Traveler rating
- 576
- 289
- 161
- 96
- 143
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
+1
March 21/2023 Just returning from my vacation at this resort and we had a great time. From the hotel manager down to the room cleaning staff. Everyone went out of their way to make sure we had an everything we needed. The beach and snorkelling was great.we had a beach front room with an awesome view of the ocean…We also included the sun club upgrade that was a good value…Big shout out to the sunclub concierge Alejandro and the front of the hotel attendants who helped me big time. We definitely will be returning. Welch family….
Read more
Date of stay: March 2023
Value
Location
Service
Room Tip: If you have a suitcase size (Amazon) travel beach umbrella and chairs bring them to avoid having...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The resort pictures on line look nothing like your room when you arrive. They neglect to inform you on line the jungle view rooms are back down the main road closer to the highway in older buildings and you have to take a golf cart to get back and forth to the resort/beach. The rooms are very old and look nothing like on line pictures. They then want you to pay an un upgrade to move to the main resort buildings. I believe they do this so you have to pay an upgrade to stay in the main resort area. Beach does not look like on line pictures. Very small and few seats. Room was moldy smelling and no hot water. Toilet make awful noises when flushed and sink taps sprayed out very sporadically. No wi fi for 1 1/2 days. Food always cold Took 5 hours to get from airport to resort (Sunwing). Lobby very dark. Had to wait for very long time in the specialty restaurants. …
Read more
Date of stay: March 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Do not book this resort
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The only thing really going for this resort is the food. It’s old and run down and definitely to small for the amount of people they book. There’s not enough chairs at the pool or beach, like a 1 to 10 ratio, restaurants to small and waits are long, only resort I’d be to where you wait in line to get into the buffet. The rooms are run down and falling apart but the beds are soft. The pools are old and crumbling everywhere but clean. It would be a nice resort if it got a facelift. I knew it wasn’t a 5 star but I’d rank it at a 2.5. We made the most out of our vacay but if definitely was not worth the money we paid and would never come back or recommend it to anyone.
Read more
Date of stay: March 2023
Value
Location
Service
Room Tip: Wait till the Reno’s are done. It’s not worth the money right now.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This place is ok. If you're expecting a 5 star resort for this price, you're going to be disappointed. The rooms we had are outdated, but functional. The pool areas are nice, but not phenomenal. Strange layout takes some time to get used to. The beach is typical for the area with rocks and seaweed, but still very nice. The food is where they are really lacking. The buffet for breakfast and lunch is very good but the dinner restaurants are not good at all. I'm not saying you shouldn't stay here. My family and I had a great time. But just don't expect too much, lol. All of the staff are very friendly and helpful. If you can get a great deal like we did, it's a decent place for a getaway.
Read more
Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Sunscape Akumal is a nice place to stay, especially if you have small children. There are tons of pools and even an entire separate section called Dino Land with pools and play equipment for little kids. If you are a frequent traveler to all inclusive locations, you’ll probably find this towards the bottom of the list. If you don’t have much to compare it to, you’ll probably think this place is amazing. The grounds are beautiful, with lots of fountains and lush greenery. They work constantly to keep the grounds looking good. They are also doing the best they can with the seaweed, but they can’t help that. I understand it’s bad pretty much all along this part of the Mexican coast lately. There was tons of seaweed along the beach, and it made the beach area stink. Not their fault, but something to consider if you love laying on the beach. Some thing that is in their control is the amount of chairs they have. It’s not even close to enough. People were out at five and 6 AM claiming chairs. That’s not our idea of a good time so we just took a chance every day. There were a few places we couldn’t get any chairs at all. Our room (4145) was in horrible disrepair. The cover to the bathroom light switch kept falling off. Not that big a deal, except when it fell off, there were exposed wires. Our sliding glass patio door would not easily open. Probably the worst issue was that the shower and toilet both leaked, so there was constantly standing water in our bathroom. The day we arrived our room smelled of sewage, but we weren’t in our room other than to drop off our suitcases and change so we didn’t think much of it. When we returned that night to shower, we realized the sewer was backing up into our shower. We called the front desk multiple times, and I even submitted a maintenance request through the app. It was several hours before this was taken care of. There was actually feces in our shower. The man at the front desk (Alexis) was not apologetic at all, and was borderline rude about it. After the second hour of waiting for someone to come and fix the shower, I went back to the front desk again and demanded a new room. All this time we can’t use our shower and our room stinks too high heaven. At that point it was about 10 o’clock and we were finally moved to a different room for the night. The TV didn’t work and the mini bar was empty in this room, but we didn’t care, we just wanted to shower and go to bed. The next morning we were able to go back to our own room, and the sewage issue was gone, however, the toilet and the shower continued to leak every day. Our kids who were traveling with us, had a room on the second floor and they didn’t have any of these issues. There were plenty of good things, however. There’s a cute little café where you can get a nice coffee drink and snacks 24 hours a day . Noeli in the cafe was the best! The food was pretty good as well. It’s nice that you don’t have to make reservations and it’s just first come first serve, but we did have a decent wait every night. The entertainment staff is also great and led some fun activities throughout the week. Overall, we had a lot of fun, but I would not return to this resort.…
Read more
Date of stay: March 2023Trip type: Traveled with family
Room Tip: During spring break, they were at 99% capacity and that resulted in crazy long wait times at the...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
My partner and I visited the Sunscape Akumal resort for one week during March Break. We usually go on cruises and hadn't been to an all-inclusive for some time. Here's our experience: Pros: - Small resort, which made everything easily accessible. - There were multiple areas from which we could see the ocean, such as restaurants, the infinity pool, Sun Club terrace, and even our room. The beauty of these views cannot be overstated and had a significant impact on our overall experience. - The staff worked hard to provide consistent service and create memorable experiences, such as the Fire show and Oscar night. - The Mexican restaurant was by far the best one on the resort, and we found the food to be quite tasty. Not so great: - As other reviewers mentioned, there weren't enough loungers. We brought our own Helinox chairs, which helped, but we noticed that many loungers were cleared out by early afternoon so we were not too inconvenienced by the chair shortage - The resort wasn't the cleanest, but given its 3.5-star rating, it was to be expected. We suggest bringing slides to wear inside the room since the tiled floors were sandy. - The sargassum seaweed was out of control during our stay, and the staff worked tirelessly to clear the beach. However, it continued to come ashore. - With the exception of the Mexican restaurant, the other restaurants were just average. The resort is showing its age, but it had beautiful beach views and consistent service, which made for a relaxing and enjoyable vacation.…
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 4 days ago
Dear guest, Thank you for choosing Sunscape Akumal Beach Resort & Spa as your host and for taking the time to share your experience with us. We are glad you found beautiful the view of our beach. Our staff works daily in order to keep our beach zone clean to be enjoyed by our appreciated guests. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience. Sincerely, Esveydi Fierro eConcierge Sunscape Akumal Beach Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from a nine day vacation at Sunscape Akumal. We booked our room in the Sun Club section and it was definitely worth the upgrade! The staff and the food at all the a la carte restaurants was very good! The buffet was also very good. Snorkeling is great!! Lots of fish and we also saw rays and urchins. We celebrated our anniversary at the Olive Branch restaurant and Edwardo (the chef) and Amado (our waiter) prepared an amazing lobster dinner and a special dessert for us which was absolutely amazing!! The staff at this resort are all incredible.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 4 days ago
Dear Sherry, It was a pleasure to be the host of such an important holiday, we are glad that you had a great anniversary with Sunscape Akumal Beach Resort & Spa. We feel overjoyed that you like the concept of our resort and our excellent service. Our staff truly works very hard to fulfill our standards and they are always happy to know this type of comment. We look forward to having you back in your tropical home away from home. Kind regards, Esveydi Fierro eConcierge Sunscape Akumal Beach Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked our vacation at this resort and after reading the reviews I was a bit nervous due to the overwhelming negative reviews that I had read. I went into the vacation reminding myself to make my own judgements and boy was I glad I did. As soon as we arrived the staff could not have been more attentive and accommodating. We booked a sunclub room and I would definitely recommend doing so. The rooms were great, they restock the mini fridge every day, you can order room service, there is a rooftop bar with plunge pools and chairs, and you get to eat breakfast at Portofino which I liked better than the buffet. The pools were great and the ocean was gorgeous. There was lots of seaweed but the employees worked all day to try to keep it to a minimum. There were plenty of bars to go to and you never waited long for a drink. The food was pretty good. The Olive Branch and Portofino were our favorite restaurants. The food was always good, maybe not the best food I’ve ever had in my life but I never had anything bad and never got sick. They don’t do dinner reservations but we never waited longer than a half hour to be seated. Most nights we didn’t wait at all. My husband and I woke up at about 730 each morning and went down and put towels and bags to reserve our chairs at the pool/beach before getting breakfast and never had trouble getting a spot in the area we want. Could the place use a little renovation/sprucing up? Maybe! But I never thought anything was dirty or grossly worn down. Overall I would definitely book this resort again. We had a wonderful time and thank the staff most of all, they were absolutely incredible!…
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 4 days ago
Dear Lindsay, Thank you for your excellent review on TripAdvisor. It was our pleasure to host at home! We are truly happy to read you enjoyed our Sun Club facilities. As you experienced, our preferred category provides a unique experience that creates lovely memories. We would like to thank you for highlighting our staff's work in trying to keep our beach beautiful for our appreciated guests. It is our hope to be your host in the future. Kind regards, Esveydi Fierro eConcierge Sunscape Akumal Beach Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel grounds are beautiful. The staff is so fun Sergio entertained us daily in the pool and dancing in the evenings. The Coco coffee shop is open 24/7 which is awesome they have snacks as well. Noelei is so delightful and made our coffees perfect daily. The food was really good. We also changed requested to be upgraded to the adults SunClub and Sophia was amazing and so helpful! I had a massage from Claudia and she was perfect and it was the best massage ever. We traveled each day to all the pools and enjoyed them all Sip and Dip, Family fun pool and the Sun Club roof top! The beaches we not the best as the seaweed is horrible and they did the best they could but it is unseasonably out of hand. We enjoyed the evenings in the lobby with all the different types of entertainment and you didn't have to make reservations to eat at the restaurants. We had a good time! …
Read more
Date of stay: March 2023
Value
Location
Service
Room Tip: Upgrade to the adults only Sun Club if you dont have children. Get up early to get a chair...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 5 days ago
Dear guest, Thank you very much for dedicating these words to us about your recent stay with us. We are pleased to know that you enjoyed all the perks of our all-inclusive concept and that our team went out of its way to give you the best service. Regarding sargassum, unfortunately, this is a natural condition that we can neither prevent nor control, but we have a work team that does its best to keep our beach clean. On behalf of Noeli, Sofia, and Claudia, we appreciate for taking the time to share your marvelous comments. Day by day my colleague's work is being appreciated here on TripAdvisor, and is definitely a talent that is valued at Sunscape Akumal Beach. Please do not hesitate to visit us every time you have the opportunity, for the entire Sunscape Akumal Beach Resort & Spa team it will be a pleasure to welcome you as if you were at home! Kind regards, Esveydi Fierro eConcierge Sunscape Akumal Beach Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I want to be as fair as possible with my review, so I'll include both the pros and the cons. Pros The resort is beautiful from an esthetic point of view. I like modern and the views with the white building and blue/green water is really dramatic and beautiful. I have never stayed at a resort so close to the ocean, it's really unbelievable. Overall, very friendly staff. I make it a point of tipping a usd for every drink. Cons The biggest deal breaker is that there are so few beach chairs on the beach and around the adult pool. The adult pool had 14 chairs, that 2 families had for pretty much all of our stay minus 2 days. It makes a vacation far more stressful than it should be, every day waking up at 7am to run out and hopefully get a chair. Even on the beach it was hard to find an available chair, the gentleman (Edgar?) is very helpful but he can only work with limited resources. This chair issue alone is a huge deal breaker. Food is very average. The buffet doesn't serve pork bacon only turkey bacon., which is supper disappointing. Buffet or the pool grill are the only lunch options - it's gets boring. There is little change up at the buffet. The buffet cooks a wide variety of meats as you wait and I do like the Mexican dishes. Restaurants are decent, salads are very sparse to the point why bother. I liked the pizzas, steak and mashed potatoes. Tikki Taco was bad - we left after having one bite of the chicken tacos which were some reason rolled like cigars with no veg - super dry chicken. I was disappointed they didn't replenish the beer in the rooms. The beds were really hard and uncomfortable. There was a loud noise coming from our toilet at night. It would go away and come back. There isn't roo much night life option, but I'll be honest we were happy to have a few cocktails in the lobby and go to bed. I was hoping there would be a bar with stools around it where people could stand around and socialize with each other. The way the lobby is set-up, it doesn't allow for groups to socialize with each other. I also don't like the kids pool in such close proximity to the adult pool. Sorry if you have kids, but the kids were coining over and joining in the adult games which threw off how you can play the game. I definitely would pay attention to where the kids pool is located next time. I go somewhere. Also, when we arrived a gentleman who works for the hotel asked if we would be interested in seeing Breezes, he said we would get free admission to Tulum as part of the 'thank you'. I asked if it was a time share pitch and was told it wasn't. We went and of course, it was wasted half a day with 5 different sales ppl coming and trying to close the deal with us. We said no each time and were finally allowed to go, but we felt like we were second class citizens at that point on. The taxi was included, took us to Tulum and then we find out its only to get into the shopping area not the ruins. The ruins cost more and it's in pesos, we only had usd - we went to the bank they asked for a passport, my sister only had a copy of hers, as Air Canada advises not to bring your original with you when sight seeing. We had to leave and then pay a lot more to go back. It's better to purchase thru the Air Canada rep if that's who you flew with - they give discounts. So as you can read a lot more cons than pros. …
Read more
Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 4 days ago
Dear Kitty, First and foremost our team at Sunscape Akumal Beach Resort & Spa would like to offer our most sincere apologies for not meeting your expectations during your stay. We work daily to improve and better our guests' experiences. Your comments and suggestions are very important and will help us achieve excellence in our service. I would like to mention that we offer spaces only for adults, as our Infinity pool, which is exclusively for guests who booked in our Sun Club category. Sunscape Akumal has a space for everyone in the family. As well, we would like to remark that our resort does not offer any service of tours or excursions. Guests who are interested in getting a tour, make their reservation through a third one. However, the comments of our guests are the most important for us, because this way we are able to improve the quality of our services and products. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. We hope to be able to change your perspective of us and we would love to have the opportunity to serve you once more. We assure you that your next experience will be memorable. Sincerely, Esveydi Fierro eConcierge Sunscape Akumal Beach Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$179 - $325 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Oasis Tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
358
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingSUNSCAPE AKUMAL BEACH RESORT & SPA $191 ($̶3̶3̶8̶) - Updated 2023 Prices & Resort (All-Inclusive) Reviews - Riviera Maya, Mexico
Frequently Asked Questions about Sunscape Akumal Beach Resort & Spa
Which popular attractions are close to Sunscape Akumal Beach Resort & Spa?
Nearby attractions include Akumal Beach (1.7 miles), Mayamar (2.8 miles), and Akumal Natura Rescue (3.6 miles).
What are some of the property amenities at Sunscape Akumal Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at Sunscape Akumal Beach Resort & Spa?
Top room amenities include a flat screen TV, a desk, and a pool view.
What food & drink options are available at Sunscape Akumal Beach Resort & Spa?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Sunscape Akumal Beach Resort & Spa?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Sunscape Akumal Beach Resort & Spa?
Conveniently located restaurants include Maratea, Autor, and Ukai.
Are there opportunities to exercise at Sunscape Akumal Beach Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sunscape Akumal Beach Resort & Spa have airport transportation?
Yes, Sunscape Akumal Beach Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Sunscape Akumal Beach Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Sunscape Akumal Beach Resort & Spa?
The staff speaks multiple languages, including English, Spanish, and French.
Does Sunscape Akumal Beach Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.