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Sunscape Akumal Beach Resort & Spa

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Km 252 Carret. Chetumal - Pto. Juarez Km 252, Akumal 77776 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (758)
Dining (92)
Room & Suite (21)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 22 hotels in Akumal
Location
Cleanliness
Service
Value
Sunscape Akumal Beach Resort & Spa is located in the heart of the Riviera Maya in the unspoiled Akumal Region known for the beauty of its pristine beaches. The infinite green jungle merges with the beauty of the Caribbean Sea close to the wonders of the ancient Mayan world. This resort is set on a stunning strip of white sand beach with proximity to the historic and ecological wonders of Tulum and Cobá. Delicious snacks and delightful meals are available at eight dining options while limitless drinks are available at nine bars. Eleven shimmering pools and endless activities keep the whole family entertained during the day and into the evening. Unlimited-Fun® offers everything guests need for an endlessly fun-in-the-sun getaway. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™️ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts®️ property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™️ in your favorite browser.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Babysitting
Valet parking
Paid wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Shallow end in pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Game room
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Board games / puzzles
Nightclub / DJ
Video game console
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Private beach
Desk
Housekeeping
Interconnected rooms available
Private balcony
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Pool view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
English, French, Spanish
374Reviews662Q+A50Room tips
Traveler rating
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Popular mentions
Kim D wrote a review Nov 2020
9 contributions10 helpful votes
DO NOT STAY HERE!! I am here now and this is by far the worse resort, hotel and establishment that I have ever stayed in. Start with rooms. Paid for ocean front room and room was right next to a trash dump!! Moved to a different room and lounge chairs are filthy and minibar was barely filled. Had one bottle of water. Food is terrible. Went to dinner and food was inedible so went back to room and ordered room service and it was also terrible. I wouldn't stay here again for free. I have been an unlimited vacation club member for 10 years since it started and this is totally unacceptable. DON'T WASTE YOUR MONEY!!!
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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xomans wrote a review Nov 2020
Winston Salem, North Carolina8 contributions1 helpful vote
+1
This was our first time staying at Sunscape Akumal. We normally stay with the Villa Group. With our size of the group it made more sense to stay at a smaller property. We booked the Presidential, 2 Master Suites and a Junior Suite in the Sunscape for a group of 7 of us. These rooms worked perfect. A lot of room and having private pools for us all to chill. We used the Presidential as a room for all of us to relax and hangout together. I worked with Karla Ortiz, Social Media Coordinator, who helped us set everything up. She was very nice to work with. She organized personal letters in the rooms and Birthday Dinner the night we arrived. She checked all our rooms before arrival to ensure nothing was wrong. Easiest way to do this review is split it from Arrival, Sales Meeting, Food & Beverage, Staff Service, Houskeeping, Spa and Departure. Arrival: During arrival we were welcomed by Karla and the team. They took our bags to sanitize them. Check in was pretty easy. We were asked by a staff member to go have sales lunch meeting at their other resort. We were told it would take 90 minutes and we all agreed to get $200 and 4 3 night Certificates. Sales Meeting: Well.. this did not go as planned. This took us 5 hours!! They would not let us leave. We asked 10 times to leave and would not allow us to. Eventually we just stood up to leave and they walked us out. I would not recommend anyone to do this. Lost half a day. We did report this to a Manager and they took in the feedback. We got wine and an apology letter for each room. Food & Beverage: They got this down! First time we had dinner at the Olive Garden for a special birthday dinner. I was blown away. Would of never expected this. Executive Chef, Juan.. and Food & Beverage Managers Rual & Rodrigo did a fantastic job. All the Restaurants and Bars were great. Our Favorite was Tiki Mexican. They also have great room service for breakfast, lunch and dinner Staff Service: The staff at the property was outstanding. Communication was on point. The only staff setvice issue we had a problem with was Amstar. Jessica with Amstar was not professional at all. I tried setting up our transportation and she said she would reach out to me at noon. Got nothing. Three days later I just decided to have my timeshare book it for me. My friends also booked an activity with her and stated we would need to call the hotel for transportation back. We called the property and they did not know anything about it. We called her on her phone and she bung hung up on us! She is not a resort employee. She works for Amstar (that we will never book through again) Houskeeping: They did amazing! We got service in the morning and again during the night. The room was very clean and I felt safe in it. The Room Division Manager, Alejandro, took his time out of his busy day to introduce himself to me. He had an amazing team. Spa I did the Him Package spa that indluce a facial and massage. Was great! Fell asleep during thr massage LOL. Depature: Departure went smooth for all. When you travel enough.. you normally know to settle the day before departure. We called for bag pick up and they were up within 5 minutes. Overall it was a great experience with friends and I would certainly come back. Thank you again to the amazing staff for making my birthday special!
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Date of stay: November 2020Trip type: Traveled with friends
1 Helpful vote
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Ericka L wrote a review Nov 2020
Token Creek, Wisconsin12 contributions4 helpful votes
We just got back from a great week at Sunscape Akumal. My husband & I frequently travel and of every location this staff was by far the friendliest! They have been dealt a bad hand with shutdowns from Covid then 2 hurricanes the past month they had to fix up and not once did it stop the smiles on their faces! Carlos & Romeo keep things fun with the activities daily. Make sure to check out water aerobics daily too! Juan, Ismal, Rafael, Fernando, and Jorge were some of the bartenders we had and they all had a blast! They had fun serving drinks and getting to know guests. Feeling tired? Noelly in Coco Cafe whips up the best coffee drinks. I didn’t catch any servers name but every server we had was great during the week too. Service was prompt and friendly. We didn’t have a single bad meal during our trip. We booked Sunclub and our room was on the 2nd floor, my parents also had Sunclub and they were 1st floor with a patio and large bathtub in the room. We did not book any excursions but with the reef and snorkeling right off the shore you won’t need that, just pack some swim shoes and snorkel gear and go. If you forgot, don’t worry the gift shop has it for a very reasonable price. We are already ready for our next visit! Thank you Sunscape!
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Date of stay: November 2020Trip type: Traveled with family
1 Helpful vote
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Response from eConcierge Karla Ortiz, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 1 week ago
Dear erickalip, We are thrilled to read your comments about your fantastic experience at Sunscape Akumal Beach! We are happy to read that your stay with us met your expectations. It is a pleasure for us to knowing that you enjoyed your stay and the quality of service that was offered, our activities, gastronomical and drink offer, room facilities, and Sun Club benefits. We also appreciate your recognition of the service offered by Carlos, Romeo, Juan, Ismael, Rafael, Fernando, Jorge, and Noeli. We are very lucky to have such an amazing staff member working with us. We truly hope to have the opportunity to host you again in your future vacations in the Mexican Caribbean. Sincerely, Karla Ortiz Social Media Coordinator/eConcierge Sunscape Akumal Resort & Spa
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Oly Ojeda wrote a review Nov 2020
Redlands, California32 contributions2 helpful votes
+1
4 day weekend family of 4, 2 adults & 2 kids, double bed tropical view room for $375 all inclusive. I’m a member of “Unlimited” hotel chain, I’ve seen more than a few of their hotels, great service, beautiful rooms, great restaurants & So when I arrived to Sunscape Akumal everything seemed great! But when I got to the room, I realized that this was their “budget friendly hotel”, with some restrictions on “all inclusive”. This did not include room service, the rooms mini bar is available with few waters, 2 small beers & 2 sodas. After that it will be restocked but $18 charged of anything else is consumed. It’s ALL inclusive but they are not really open all the time, they have certain hours for different restaurants, at one point they close between breakfast & lunch so theirs no food, just for a bit tho, but still waiting for it to open when your really hungry kinda sucks. Tips welcomed! Kinda awkward if your not able to give a tip, they do linger a bit to see if your going to tip, if you do, they will recognize you next time & give you great service! If not, it’s okay, you still get “okay service”. Few activities but not visible so didn’t even know they had any until I saw them in progress. Rooms are okay, kinda reminds me of motel 6, but just a bit nicer, my AC was leaking water, kinda sucked but they sent someone to fix it the next day, “FREE” city activities will be provided, like XCARET them park, Tulum ruins, chiche Itza pyramids or swimming with Dolphins, but you must attend a “60 minute presentation” (more like 120 min) at one of their hotels, to sell you $15,000+ (dollars) membership for perks are their hotel chains. Pools are cool & nice, 3-4 pools (main area) & dinosaur theme Pool/play ground for kids, only pools open, not the food/drinks bar, no snack bars at all, Tiki Taco, had great fish tacos, very small ceviche serving, Damarios Pizza, & 1 adult only restaurant but I saw kids in there. Didn’t love “windows” buffet, it was okay. 3 drink bars, alcoholic drinks a bit watered down, still okay tho. The beach is beautiful but small, overall the hotel is small as well but all great value for those on budget! Rent a car in advance as much as possible!!! Car should be $45 for a 4 day weekend, drive your self, GPS is available & easy to find your hotels!!! They tried to charge $170 dollars for ride to my hotel. This way you have flexibility to go & come as needed, including buying souvenirs!! There’s a store called Chedraui, local super market. Picture frame $59 PESOS! so $3 dollars!! At theme park $20-$35 dollars they have magnets, liquor, tshirts, much more!!!
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Date of stay: November 2020Trip type: Traveled with family
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Response from eConcierge Karla Ortiz, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 1 week ago
Dear AholibamaO, Thank you for keep choosing our resorts to be part of your vacation experience. Thank you for your recommendation and observations, rest assured we will address your comments with the areas involved. We are very sorry to read that the Sunscape Resorts brand did not fulfill your expectations and needs. The Sunscape properties are under the Unlimited-Fun concept, unlike our other properties that have the Unlimited-Luxury concept. These two concepts offer different benefits, amenities, and prices. On the other side, we consider important to share that our property has a 24 hours food service at the Coco Café, which is an alternative when the restaurants close between meals. The Deluxe rooms do not include room service or minibar refill every day, unlike the Sun Club rooms/suites that as it is a higher category include these special benefits. Again, thank you for your feedback. We look forward to having the privilege of welcoming you back again soon to change these impressions and add great travel vacation experiences. Sincerely, Karla Ortiz Social Media Coordinator
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Jayden P wrote a review Nov 2020
1 contribution1 helpful vote
This resort made my first time in Mexico great! The food was amazing and the workers were very nice and helpful. There weren’t very many people there because of Covid, so that made it even better. Carlos Burelo was on the entertainment team, and he did activities such as Spanish lessons, karaoke, and volleyball in the pool. Carlos is very good at his job, and he made my first trip to Mexico one I will always remember! Thank you Carlos and everyone else who works at Sunscape Akumal!
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Date of stay: November 2020Trip type: Traveled with friends
1 Helpful vote
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Response from eConcierge Karla Ortiz, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 1 week ago
Dear Jayden0729, Thank you for choosing Sunscape Akumal Beach for your first visit to Mexico. It was a pleasure to be part of your vacation experience and we are pleased to read your glowing review. We are very happy to read you enjoyed our gastronomical offer and staff assistance. We also appreciate your recognition of the service offered by Carlos from the Entertainment team. We are very lucky to have such an amazing staff member working with us. Again, thank you for your feedback. We look forward to having the privilege of welcoming you back again soon. Sincerely, Karla Ortiz Social Media Coordinator/eConcierge Sunscape Akumal Resort & Spa
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PRICE RANGE
$141 - $344 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Oasis Tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
358
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Frequently Asked Questions about Sunscape Akumal Beach Resort & Spa
Which popular attractions are close to Sunscape Akumal Beach Resort & Spa?
Nearby attractions include Akumal Beach (1.7 miles), Cenote Santa Cruz (1.9 miles), and Aktun Chen (2.0 miles).
What are some of the property amenities at Sunscape Akumal Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at Sunscape Akumal Beach Resort & Spa?
Top room amenities include a flat screen TV, a desk, and a pool view.
What food & drink options are available at Sunscape Akumal Beach Resort & Spa?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Sunscape Akumal Beach Resort & Spa?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Sunscape Akumal Beach Resort & Spa?
Conveniently located restaurants include Chic Cabaret & Restaurant, Turtle Bay Cafe & Bakery, and Taverna Akumal.
Are there opportunities to exercise at Sunscape Akumal Beach Resort & Spa?
Yes, guests have access to a pool and a fitness center during their stay.
Does Sunscape Akumal Beach Resort & Spa have an airport shuttle?
Yes, Sunscape Akumal Beach Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sunscape Akumal Beach Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Sunscape Akumal Beach Resort & Spa?
The staff speaks multiple languages, including English, Spanish, and French.
Does Sunscape Akumal Beach Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.