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Sunscape Akumal Beach Resort & Spa

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Carretera Chetumal, Puerto Juarez Km. 252, Akumal 77780 Mexico
49 people are viewing this hotel
Expedia.com
$236
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Free cancellation until 07/07/22
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$225
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$146
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Free cancellation until 06/29/22
Official Site$237
Hotels.com$236
Priceline$237
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1635)
Dining (107)
Room & Suite (89)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 20 in Akumal
Location
4.2
Cleanliness
3.8
Service
4.0
Value
3.8
Sunscape Akumal Beach Resort & Spa is located in the heart of the Riviera Maya in the unspoiled Akumal Region known for the beauty of its pristine beaches. The infinite green jungle merges with the beauty of the Caribbean Sea close to the wonders of the ancient Mayan world. This resort is set on a stunning strip of white sand beach with proximity to the historic and ecological wonders of Tulum and Cobá. Delicious snacks and delightful meals are available at eight dining options while limitless drinks are available at nine bars. Eleven shimmering pools and endless activities keep the whole family entertained during the day and into the evening. Unlimited-Fun® offers everything guests need for an endlessly fun-in-the-sun getaway. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™️ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts®️ property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™️ in your favorite browser.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Babysitting
Valet parking
Paid wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Game room
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Board games / puzzles
Nightclub / DJ
Video game console
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Private beach
Desk
Housekeeping
Interconnected rooms available
Private balcony
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Pool view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family Resort
Languages Spoken
English, French, Spanish
895Reviews749Q+A100Room tips
Traveler rating
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Most Recent
Bill G wrote a review Jun 25
Pittsburgh, Pennsylvania5 contributions1 helpful vote
Did you allocate a small amount of money for vacation this year? Look no further than Sunscape Akumal outside of Cancun Mexico. All inclusive resort geared towards families with young children. The resort is lacking many of the amenities of the more prestigious AM brands but the facility and the grounds of Akumal are no less impressive. Beautiful kept and maintained, we were very impressed considering Sunscape’s value reputation. The Staff are great especially the Explorers Club team. Regardless of the resort these ladies are the cream of the crop. My sons love the Club because of how well they are treated and cared for. Nice variety of restaurants. Our favorite was the Mexican cuisine. The downside? Location. While Akumal is beautiful it’s two hours from Cancun International and after traveling all day it’s tough to drive another two before arriving at your final destination. Otherwise, if we’re ever looking for another quick, value vacation, Sunscape Akumal is it.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded today
Hola, Thank you so much for staying at Sunscape Akumal and fort taking the time to share us your comments. We are very glad to hear that you had an unforgettable experience with us. All our staff work hard everyday in order to provide all our guests with a unique vacation! We are looking forward to have you again at home! ¡Saludos desde Sunscape Akumal Beach Resort & Spa! Esveydi Fierro e-Concierge
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Beachelise wrote a review Jun 24
Dallas, Texas98 contributions72 helpful votes
We travelled here to try a new place and it was highly disappointing. The positives that the snorkeling off the beach is absolutely wonderful. I was even able to take my 7 year old out in the water to snorkel and the waters weren't too rough. The resort - upgrade to the sun club was not worth it. When we checked in we were supposed to have an extra bed in our bed for the little boy - we had to call the front desk to get them to bring it. That night it rained - and our oceanfront window leaked all over the room. We called to get maintenance to come -no show - then at 1am) someone was pounding on our door until it woke us up - they brought towels to clean up all the water. The source of the leak was never addressed so everyday it rained, it rained inside the room and on our bed. Kids club, it is NOT as advertised as being open. One day they didn't open until 11:30 am just to close for lunch. Beach acitvity - they are closed during that and the kids need a parent to be with them. Once I had to go to the font desk to ask why the kids club wasn't open and the guy looked at me like Of COURSE I was wrong. There is no way I could have been down there for the last 15 minutes and they weren't open - I just needed to go back down there. They would actually DISCOURAGE us from coming back in the afternoon because "they didn't think they would have any kids" Food is not good - its 3 varieties of an italian restaurant Well liquor is terrible here. Save your money and try a different resort.
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Date of stay: November 2021
1 Helpful vote
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Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 3 days ago
Hola, Thank you for choosing Sunscape Akumal as your vacation destination, as well as for the time you have invested in writing to us, your comments are very important. We are very sorry for the inconvenience during your stay. Your comments are truly valuable to us, this way we can improve our services and provide you with a better experience. As part of the Sunscape Akumal team, I can say that we take, your comments very seriously and you can be sure that we will take all necessary measures to prevent something similar from happening in the future. We hope to have the opportunity to host you again and provide you with an exemplary vacation. Sincerely, Esveydi Fierro e-Concierge Sunscape Akumal Beach Resort & Spa
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Marcos G wrote a review Jun 17
2 contributions3 helpful votes
First of all, The people at this property were great and hardworking. Even with the short staff situation the team did whatever they could to ensure you were taken care of! Outdoor Areas: My biggest critique is on the property- it’s an older property and it shows. The kids/main area was great. The adult area can use a lot of renovations and or LOVE. The pools can use a resurface/paint and new furniture. Hard to come by un-broken chairs. The beach access rooms looked dated and in need of some care. It wasn’t excellent. Walls can use some good pressure washing. Lobby Lobby was ok, Clean for the most part- certainly felt older than the surrounding properties. Average environment not Great. Can it look and feel great? Yes, just add light music, paint and a facelift on the furniture. Also the larger glass window in the lobby facing the Adult pool/beach view would be amazing if you can see through it clearly upon arrival. Looks to have a tint. I would remove the tint to give the guest a beautiful clear view of what they are about to experience. It would provide a more “Wow” factor upon arrival. Restaurants: Food was ok! My family and I enjoyed it. Not 5 star but ok. Again, these restaurants aesthetically need some updating. Also, all options should be available every night. Ambient music leading to your restaurant along the path would next level the experience. I say all this to say, we had an awesome time during our visit. The entertainment staff made it a great experience for the guest. The notes I shared above is just ways I believe we can next level the property. The property has amazing potential. If you’re thinking of booking a trip here I’d say go for it with the understanding that it’s not a 5 star resort but a fun family resort property.
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Date of stay: June 2022Trip type: Traveled
2 Helpful votes
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Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 1 week ago
Hi Marcos, Thank you so much for staying at Sunscape Akumal, and for taking the time to sharing us your comments about your recent visit. We are very glad to know that our staff did their best in order to make you feel great. We are working every day in getting better. We hope to see you again, we can sure you we are still making some changes to have all our guests happy. Greetings from Sunscape Akumal Beach Resort & Spa. Esveydi Fierro e-Concierge.
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aclarkbar wrote a review Jun 16
Oil City, Pennsylvania4 contributions7 helpful votes
The location of this resort is wonderful. The beach and water is beautiful and the staff work tirelessly trying to keep it clean. Everyone is friendly and works to satisfy your needs. Food is okay too. Depending on the room type you book, the condition could range from good to poor. Maintenance is always visible maintaining the exterior of the resort, but the interior could use some attention. If you have high expectations, this may not be the resort for you. If you are looking for a budget friendly vacation with beautiful views and willing to overlook some of the flaws you will probably be fine. I would probably give this an extra 1/2 star if that were an option here.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 1 week ago
Hi, Thank you so much for staying at Sunscape Akumal and letting know us your comments about your recent visit. We are deeply sorry to hear you did not have a very pleasant staying, take for sure all your comments would be addressed. We are looking to see you again in order to provide you with a great experience at our resort. Sincerely, Esveydi Fierro e-Concierge Sunscape Akumal Beach Resort & Spa.
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MarikaCOS2018 wrote a review Jun 15
5 contributions1 helpful vote
My vacations include a continuation of working out. When I walked into the gym, I met Angel Garcidueñas who is an excellent trainer. His friendly demeanor and professional approach made me want to sign up for a few informal coaching sessions and he was quick to put a little program together. We worked out for 3 days and I loved his encouragement, grid, and making the exercises fun. I hope that guests realize that all though his services are part of the all inclusive hotel, a small $$$ token of appreciation will go a long way for hard working people like Angel. Sunscape Akumal is lucky to have Angel.
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Date of stay: June 2022
Location
Service
Sleep Quality
1 Helpful vote
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Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 1 week ago
Hi Marika, Thank you so much for staying at Sunscape Akumal as well for taking the time to sharing us your kind comments. We are very glad to know that our staff provided you with a unique experience. As well as Angel our resort is plain of greeters co-workers whose wants to make our guests feel like if they were at home. We are all hoping to see you again! Warm regards, Esveydi Fierro e-Concierge Sunscape Akumal Beach Resort & Spa.
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Jeff wrote a review Jun 11
Grove, Oklahoma9 contributions2 helpful votes
+1
Great time for a quick trip. Horacio at the sports bar, Miquell at the pool bar and Daniel who appeared everywhere were top of the game and obviously enjoy thier profession of mixology. Rosa and Jenny are so attentive and remembered our names (not everyones) and made our buffet visits special. The topper was Sydonnie who dealt with our petty requests with a smile and went over and beyond expectations.
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Date of stay: June 2022Trip type: Traveled
Room Tip: Perfect time is early June before peak season. Make sure you understand completely your...
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2 Helpful votes
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Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 2 weeks ago
¡Hola! Thank you for staying with us and for sharing us your kind comments. We are very glad to hear we have provided you with a unique experience. All the staff is waiting to see you again! Greetings from Sunscape Akumal Beach Resort & Spa Esveydi Fierro e-Concierge
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jolandatorres wrote a review Jun 10
10 contributions12 helpful votes
+1
Went for a birthday they lied and told us they don't decorate for birthdays but many doors were decorated they gave us a old run down room in the back with dirty broken outdated jacuzzi mold in the shower bed super uncomfortable and moths coming out of the central air unit. When I mentioned it they seemed unbothered this is not their first rodeo and will ignore you and change you to another dirty room. They are scammers liars and just want to sell you overpriced bottles excursions and anything they can the 200 dollar credit we were entitled to the gentleman tried to lie and said we only get it if we go and visit their sister hotel...SCAM AFTER SCAM. They'll comment and say sorry we'll try to improve and won't improve a darn thing. They need to close this place down!! The night time bugs inside the resort are the worst! They attack you and they have vendors inside that will try to scam you telling you 150 for a painting then lowering it to 5 dollars when you won't buy. Everyone wants a tip and I do tip we'll but as far as I'm concerned no money is going into renovating this place so pay your employees more!!!
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Date of stay: June 2022Trip type: Traveled
2 Helpful votes
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Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 2 weeks ago
Hola Jolanda, Thank you for taking the time to share your comments with us, it is only through valuable guest feedback that we can improve our service quality. We are working hard each day in order to get better and provide as guests with an exemplary service. On behalf of the entire staff at Sunscape Akumal, we extend our sincerest apologies for any inconvenience with your accommodations during your stay. Sincerely, Esveydi Fierro E- concierge Sunscape Akumal Beach Resort & Spa
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Robert T wrote a review Jun 9
Dallas, Texas9 contributions3 helpful votes
+1
Please read current reviews and do your research before staying at the Sunscape Akumal resort. This place is extremely dirty and smells like mold throughout. These pictures are from the Sun Club Junior Ocean Front. So horrible! Hopefully this review helps someone to avoid this place.
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Date of stay: June 2022Trip type: Traveled
2 Helpful votes
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Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 2 weeks ago
Hola Thank you for choosing Sunscape Akumal as your vacation destination, as well as for taking the time to share your comments with us. We are very sorry for the inconvenience during your stay. Your comments are truly valuable to us as this allows us to improve our service and product levels. We look forward to having the opportunity to host you again and hopefully renew your confidence in our resort and service. Sincerely, Esveydi Fierro e-Concierge Sunscape Akumal Beach Resort & Spa
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bbflog04 wrote a review Jun 8
Tulsa, Oklahoma1 contribution1 helpful vote
Our family vacation was amazing at this hotel. The kids were well taken care of, we had lots to choose from for food, drinks and activities. Would go back and maybe go at a different date to see what else they provide.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 2 weeks ago
Hi, Thank you for taking the time to share your comments with us. We are glad to hear that we have provided you with an unforgettable experience. We look forward to seeing you again on your next vacation! Greetings from Sunscape Akumal Beach Resort & Spa Esveydi Fierro e-Concierge Sunscape Akumal Beach Resort & Spa
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Mondyhill wrote a review Jun 3
Brooklyn, New York1 contribution2 helpful votes
Where do I begin we stayed 3 days 2 nights the rooms smelt disgusting the bathroom was horrible the food was horrible and so was the drinks the pools are all pealing the entire place needs to be gutted it’s old ugly smelly and run down horrible experience couldn’t wait to leave definitely wont be going back definitely wont recommend
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Date of stay: June 2022Trip type: Traveled
2 Helpful votes
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Response from eConcierge Sunscape Akumal, Guest Services / Front Office at Sunscape Akumal Beach Resort & Spa
Responded 2 weeks ago
Hola, Thank you very much for taking the time to share your comments. We apologize for not providing you with a great vacation. We appreciate your comments, they help us to identify areas of opportunity. We assure you that we will continue to work hard to improve our service. Kind regards, Esveydi Fierro e-Concierge Sunscape Akumal Beach Resort & Spa
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PRICE RANGE
$160 - $226 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Oasis Tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
358
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Frequently Asked Questions about Sunscape Akumal Beach Resort & Spa
Which popular attractions are close to Sunscape Akumal Beach Resort & Spa?
Nearby attractions include Akumal Beach (1.7 miles), Akumal Natura Rescue (3.6 miles), and Mayamar (2.8 miles).
What are some of the property amenities at Sunscape Akumal Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at Sunscape Akumal Beach Resort & Spa?
Top room amenities include a flat screen TV, a desk, and a pool view.
What food & drink options are available at Sunscape Akumal Beach Resort & Spa?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Sunscape Akumal Beach Resort & Spa?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Sunscape Akumal Beach Resort & Spa?
Conveniently located restaurants include Taverna Akumal, Imelda's Ecocina Akumal, and Turtle Bay Cafe & Bakery.
Are there opportunities to exercise at Sunscape Akumal Beach Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sunscape Akumal Beach Resort & Spa have airport transportation?
Yes, Sunscape Akumal Beach Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Sunscape Akumal Beach Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Sunscape Akumal Beach Resort & Spa?
The staff speaks multiple languages, including English, Spanish, and French.
Does Sunscape Akumal Beach Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.