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Grand Oasis Tulum

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Grand Oasis Tulum
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1,340 Reviews from our TripAdvisor Community

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Showing 748: English reviews
Deerfield Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Too many things were closed when we wanted to use them. The layout of the terrace needs an update. Front desk people were very accommodating. I wish the pools were open later. Food was excellent. Bar tender Elias was great friendly and his drinks were really good too.

Helpful?
1 Thank COR1114
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We are happy to hear you enjoyed our areas and that you thought... More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We celebrated our 25th wedding anniversary on July 20th 2016. The suite was fantastic. Beautiful view of the Caribbean Sea with a palm tree outside the window and beach front view. Their staff were very friendly and helpful. Perfect get away if you want to just relax. Definitely going back.

Helpful?
1 Thank Captainbollas
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guests, Thank you for your kind comments and for choosing our hotel for such an important celebration. We are pleased to hear you had such a nice time with us. We are delighted to know that you liked our rooms, we renovated them recently. It is gratifying to receive such great comments our resort; be assured that we will... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Grand Oasis Tulum is a very calm resort and it's truly a place where you can relax. We had no problems with our room, the beach is wonderful, and the staff is very friendly. When we first arrived, we were greeted by Alejandro at the front desk. He was professional, very cheerful, and an overall wonderful person. He always went... More 

Helpful?
1 Thank agildadema
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear guest, It is a pleasure to know you were fond of our spa services and treatments and we are happy you were able to relax and enjoy. We are delighted you enjoyed our calm and relaxing atmosphere, and are very happy that you had such a pleasant vacation. We greatly appreciate the special mention of those members of our... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Just returned from our 6 day vacation trip at the Grand Oasis Tulum. If you are looking for a great beach with shore snorkeling, this is it. Our only complaint about the beach were the "chair hogs" who managed to have one shoe, a t shirt, even a rock on the dozen or so beach chairs under tiki huts on... More 

Helpful?
1 Thank Gerri L
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Gerri, Thank you for taking the time to share your experience. We are delighted you enjoyed our restaurant and drink options, our entertainment and our service. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. We will make the necessary adjustments... More 

Waxhaw, North Carolina, USA
Level Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Grand Oasis Tulum is really a 5 star all inclusive resort hotel in my wife and my opinion following our visit. I do speak some limited Spanish which helps if you are navigating outside the hotel, but it is definitely not an issue if English is your 1st language (Mine is English too). Please read the other reviews and you... More 

Helpful?
Thank Willis H
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Willis, It is a pleasure to know that you enjoyed your vacations in our hotel and that you received a great service. We are pleased you liked our “adults-only” concept and our calm and relaxed atmosphere. Thank you for the kind comments regarding our molecular Restaurant, it certainly is a unique culinary experience. We hope to have the honor... More 

Edmonton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Grand Oasis Tulum July22-30 2016 I just want to advise you this resort was absolutely no way a 4 star at best 2. If you want to take advantage of the entire resort you will have to either stay in the top room category or leave your kids at home. We stayed in a grand Ocean... More 

Helpful?
Thank Amanda M
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Amanda, We are very sorry that we haven't met your expectations, we would like to sincerely apologize and inform you that all your comments and opinions are considered in order to improve our service. In regards to the inconvenient at your room it is important to mention that all rooms are thoroughly cleaned and regularly fumigated to ensure the... More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The resort is bad..food on the buffet bad..room bad..no clean, drinks bad..cheap liquor and the good one they charge you..5 dollars for a shot of tequila...restaurant only have 4 choose to eat at LA Carta....no recommend for kid...they don't have ice cream,and the food for kid are bad...some restaurant don't let kid coming in...only adults...and pool the same only adults...only... More 

Helpful?
2 Thank Henry C
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Henry, Thank you for taking the time to share your experience. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. It is a shame to hear that our restaurants and drinks did not meet your standards, be assured we will make... More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked an all inclusive trip through cheap caribbean. They tried to make it right after the fact, but be forewarned, READ your hotel amenities BEFORE you go. They will charge you for every extra item

Helpful?
1 Thank Mark O
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Mark, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. It is important for us to mention that we work with external companies of which we can not be responsible for their incidents. We reiterate once... More 

Irving, Texas
1 review
1 of 5 stars Reviewed 1 week ago

1) arrived and they did not have a room available 2) wanted us to go all the way back to cancun and stay somewhere else 3) finally got a room at 4:30pm 4) sliding glass door leading outside of room was broken 5) only one shower door 6) AC not working 7) poor/no service 8) staff was rude 9) pool... More 

Helpful?
Thank hceraldi
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We are truly sorry for the inconveniences you had on you recent stay. We offer our sincere apologies. Please note that all of your comments and opinions are very important to us and will be submitted to the appropriate departments to take the necessary actions to correct them and provide new options for you in the future. We... More 

Langhorne, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Grand Oasis Tulum is the perfect resort if you are looking for some place peaceful, clean and beautiful. This was a mother's daughter trip and we are two very active women but our biggest requirement was to have impeccable beaches and we picked the right place. The water was crystal clear with plenty of multicolored fish to see. There were... More 

Helpful?
Thank Judy T
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Judy, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We are happy to hear you enjoyed our beach and pools and you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Free Parking
  • Banquet Room
Official Description (provided by the hotel)
A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort," a haven of tranquility far away from the hustle and bustle of the city where our guests can discover the wonders that nature has to offer. ... more   less 

Additional Information about Grand Oasis Tulum

Address: Km 252 Carret. Chetumal - Pto. Juarez, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $202 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Grand Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#12 Top resorts Hotel in Akumal
#13 On the Beach Hotel in Akumal
#14 Romantic Hotel in Akumal
#14 Family Hotel in Akumal
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