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Grand Oasis Tulum

Bookit.com$194*
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06/11/2017 06/12/2017
1 room 2 adults 0 children
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Grand Oasis Tulum
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1,885 Reviews from our TripAdvisor Community

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Showing 1,010: English reviews
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Fortson, GA
Reviewed 5 days ago NEWvia mobile

I am at Grand Oasis Tulum, Sian Ka'an room with a group and 3 rooms! The food is mediocre, the rooms are 80 degrees and we have changed rooms once already. Not a good stay! Room service is a no go, no answer. Don't stay here!

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Helpful?
Thank endorn24
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. We would also like to tell you that every time you have a setback at the hotel you can contact us managers or customer service staff...

Alberta, Canada
Reviewed 5 days ago NEW

We spent a week here with family and friends in April for our wedding. It was beyond amazing. We were upgraded to the Sian Kaan suite, and were treated like royalty. Staff was awesome to deal with. Leticia our wedding planner was fantastic, we literally didn't have to do a thing other than show up for our wedding. Our day...

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Helpful?
1Thank Shelly S
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Shelly, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest and to celebrate such an special occasion with you. We will of course congratulate our Owedding staff for their outstanding service. Please feel free...

Houston
Reviewed 6 days ago NEW

First time we have tried all inclusive. Food was good. We don't drink alcohol but the coffee bar more than made up for that! Tried couple massage on the pier listening to the waves was a enjoyable. Recommend you have water shoes so you don't stub your toes on brain coral in water. Water was very clear!

Review collected in partnership with this hotel
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Helpful?
Thank Deboys
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We were very pleased to greet you in our Hotel. Likewise, we would like to thank you for the flattering words and for sharing your experience with us on your recent visit to Tulum. We are delighted to have met your expectations and also for choosing our hotel. It has been a pleasure to serve you and we...

Reviewed 6 days ago NEW

My family, 2 kids 10 and 13. Totally enjoyed this resort. From great food to snorkeling everyday. Service was with a smile and always attentive. We will be back. Small resort laid back time with something to do at all times if wanted.

Review collected in partnership with this hotel
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Helpful?
Thank bsmid6161
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you very much for your kind and positive review. We are delighted you enjoyed our activities and restaurants. Also, we will surely congratulate our staff for providing an excellent service. It was a pleasure to have you and your family as our guests and we hope you can visit us again soon. Best regards, Gerardo Bordoli

Denver, Colorado
Reviewed 6 days ago NEW

Grand Oasis Tulum gets better and better. This was our 7th visit and we were treated like family. The improvements are amazing and our room/suite was fantastic overlooking the infinity pool into the ocean. Crystal clear water. One of the best spots in the Riviera Maya. We loved the room amenities and the most comfortable bed and pillows we had...

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Helpful?
1Thank Migipin A
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun. We work hard to create positive experiences for our guests and for you to remember our hotel with a huge smile. Thanks for highlighting those qualities that made your stay unforgettable. It makes us happy to know...

Reviewed 1 week ago NEW

Every other one of the all inclusives we have been to in this area and around Cabo is better than this one. Every. Single. One. Not nearly enough wait staff in any of the restaraunts. Have to pay $10 bucks a day for internet - per device! Rooms and facilities in general are becoming quite run-down. And, after intermittent power...

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Helpful?
3Thank Richard B
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Richard, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. It is important for us to mention that the lack of energy was due to a failure of the state company, so our resor and the...

Reviewed 1 week ago via mobile

We went May 8-14th and I can't have praise this hotel enough. We loved everything about it. We wanted a room close to the kids zone, which pictures don't do the area justice, and we were able to be accommodated as such. We brought our own snorkel gear, water shoes, and man it totally paid off! We were about to...

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Helpful?
1Thank Ashley G
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Ashley, Thank you very much for your kind and positive review. We are delighted you enjoyed our facilities, the gorgeous beach and the spa servie. Also, we will surely congratulate the staff you mentioned for providing an excellent service. It was a pleasure to have you and your family as our guests and we hope you can visit us...

Ohio
Reviewed 1 week ago via mobile

The most budget-friendly hotel provides Wi-Fi and a room safe, but not this hotel. $5.00 per day for a room safe, $5.00 day per phone per day for Wi-Fi service. Seriously?? That is a rip-off. I expect much more from an all-inclusive resort.

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Helpful?
2Thank Two_OHDivers
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We appreciate you taking the time to share your comments; this helps us to provide better services in the future. We wanted to let you know that all the suggestions from each of the comments in TripAdvisor are notified to all the departments in the hotel. The general management of the hotel is already taking action to make...

home
Reviewed 1 week ago

Realize the title may be a play on words but this resort caters to high end Mexican and South American families, based solely on observations and conversations with guests. We were upgraded to ocean front condo, third floor with a gorgeous view of the ocean. One issue with using the condo's, small repairs are not a big priority but you...

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Helpful?
1Thank BillMcAdam
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Bill, Thank you for taking the time to share your experience. We are delighted you enjoyed our restaurant and drink options, our entertainment and our service. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. Thank you again for your comments...

Reviewed 1 week ago

This was our second visit to Grand Oasis Tulum and we LOVED it! AGAIN! The resort is so quiet and calm and the employees are so kind and helpful. This is NOT the place to go if you are looking for nightlife but if you just want to spend quality time with your family at the beach and swim in...

Review collected in partnership with this hotel
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Helpful?
Thank kellysV4901MM
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We appreciate the time you have taken to share such nice comments about our Hotel, we are very pleased that your second stay with us was as good as the first. The general management of the hotel is always taking action to make changes in the facilities and thus provide better service to our guests, this is why...

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Grand Pool (27)
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Grand Sian Ka'an Room with Ocean View (69)
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06/11/2017 06/12/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
Internet
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort," a haven of tranquility far away from the hustle and bustle of the city where our guests can discover the wonders that nature has to offer. ... more   less 

Additional Information about Grand Oasis Tulum

Address: Km 251 Carret. Chetumal - Pto. Juarez, Akumal 77776, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $178 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Grand Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#12 Top resorts Hotel in Akumal
#14 Family Hotel in Akumal
#14 On the Beach Hotel in Akumal
#14 Romantic Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from Grand Oasis Tulum staff and other travelers.
396 questions
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Questions? Get answers from Grand Oasis Tulum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The sian kaan was great, for being treated like royalty. Also spend time in friends rooms, its all good, can't go wrong!”
928shellys, 5 days ago | Read review
“3rd floor room with garden view was great and 3rd floor had vaulted ceiling. Bed was excellent. Room was clean.”
Deboys, 6 days ago | Read review
“LOL - my tip to choose a good room is to book one somewhere else!”
richardbW2249TY, 1 week ago | Read review
“Try to get upgrade to ocean front condo”
BillMcAdam, 1 week ago | Read review
“ask for ocean front--great views”
bjackson8732, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$194* /night
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Prices are for 1 room, 2 adults
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