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Grand Oasis Tulum

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Grand Oasis Tulum
Grand Oasis Tulum
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1,373 Reviews from our TripAdvisor Community

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Showing 757: English reviews
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a 50/50 resort. You will enjoy the mexican lifestyle and the beach, but the hotel is a bit outdated. If you have a good price on this hotel, fine, but you may have better choice on the Riviera Maya coast. Really, we walked on the beach and this is the hotel having the biggest beach area, but the... More 

Helpful?
Thank MLevesque1
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. We thank you for the kind comments and will of course pay special attention to your recommendations. We aim to make all our guests feel at home. It gives us great pleasure to... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

I stayed in the gran oasis tulum for a week. I must say that the check in was all an issue and it took a lot to finally check in. While the wait of this we decided to eat and it was the same, we waited 20 minutes for a table and there was only a waitress for around 5... More 

Helpful?
Thank Gabriela U
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Gabriela, Thank you for taking the time to make this review, we greatly appreciate your comments and will take them to improve. We already sent your letter to our managers and will be adding all your comments to our satisfaction surveys to make sure the issues are rectified. Regarding your comment of the A/C we are installing a new... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Sorry to say but this place was a great disappointment!! Please make sure to place your valuable things in your safe or visible otherwise the staff can steel from your room. I was recently a guest at the Grand Oasis Tulum as a VIP guest. We are members of lifestyle holidays vacation resort punta plata and had been there last... More 

Helpful?
3 Thank Carla M
Quincy, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm writing this review for the amazing 4 days 3 nights stay that my wife and I had in August 2016 for a quick getaway. First, as many noted, the hotel is an hour away from the Cancun airport so make sure you know how you can get there. There are a whole bunch of transportation companies located right outside... More 

Helpful?
1 Thank cnguyen353
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as guests. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our staff aims to make all our guests feel at home. It gives... More 

PICKERING
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I visited in late August and were really delighted with the hotel. We stayed seven days and were treated very well by staff. I'm trying to learn Spanish and many would speak more slowly for me so that I could understand. This kind of patience towards customers is what sets this resort apart from others I've reviewed.... More 

Helpful?
1 Thank peter R
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Peter, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a huge smile.... More 

Austin, Texas
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Ask for a room on the first floor facing the ocean (the Sian Khan suites). You will have a deck outside your door with steps to the beach and right by a lovely pier with a gazebo and hammock at then end. The food is ok is most of the restaurants but the breakfast buffet is great! The sushi at... More 

Helpful?
Thank Bonnie B
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Bonnie, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We are happy to hear you enjoyed our faciities and that you thought our restaurants and were great. We go to great lengths to... More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I've been twice in tulum and I loved it. First time, no issues to report 😥. But the second one, was somehow a bittersweet experience. Almost 3 months after coming back to my residence country, a 2000us was reported from my debit card from somewhere in Tulum. Apparently they cloned my card somehow. I just knew from a friend of... More 

Helpful?
1 Thank florlian03
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for the time you've taken to share this review with us. We have contacted you via email asking you for more details so we can provide you the proper follow up, we are waiting for your response in order to procede to take any actions. However we have investigated at our resort and we have no... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Our stay at Grand Oasis Tulum was exactly what we needed. We wanted a quiet place to relax and enjoy the sun and beach. The resort is older but they are trying to restore and make some changes that will be nice. The first night our air conditioner didn't work too well, the previous tenant turned it all the way... More 

Helpful?
1 Thank Melanie W
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Melanie, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences.... More 

Cherry Hill, New Jersey
Level Contributor
128 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 4 weeks ago

From the second we arrived, we felt like we were putting the staff out to help us. The people at the front desk looked hurried and not very attentive. They did collect our bags and put them on a luggage cart when we arrived, but our stuff was fairly quickly evacuated into the hallway so another guest could use the... More 

Helpful?
4 Thank Heather W
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Heather, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve. It is great to hear you enjoyed our personalized... More 

Deerfield Beach, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 24, 2016

Too many things were closed when we wanted to use them. The layout of the terrace needs an update. Front desk people were very accommodating. I wish the pools were open later. Food was excellent. Bar tender Elias was great friendly and his drinks were really good too.

Helpful?
2 Thank COR1114
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We are happy to hear you enjoyed our areas and that you thought... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
Internet
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Free Parking
  • Banquet Room
Official Description (provided by the hotel)
A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort," a haven of tranquility far away from the hustle and bustle of the city where our guests can discover the wonders that nature has to offer. ... more   less 

Additional Information about Grand Oasis Tulum

Address: Km 252 Carret. Chetumal - Pto. Juarez, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $191 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Grand Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#12 Top resorts Hotel in Akumal
#13 On the Beach Hotel in Akumal
#14 Romantic Hotel in Akumal
#14 Family Hotel in Akumal
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