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Grand Palladium Kantenah Resort & Spa

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Certificate of Excellence

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Certificate of Excellence
GreenLeaders Silver level
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free Internet
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Wifi
Tennis Court
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Hidden Gem
Family Resort
HOTEL CLASS
Hotel links
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Location

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Contact
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico
Name/address in local language
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Getting there
Cozumel Airport23 mi
Cancun Airport49 mi
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6,648Reviews
9,365Photos
1,210Q+A
100Room tips
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Popular mentions
Fantastic hotel, a la cartes very good, especially the Japanese, steak house and Brazilian. The restaurant on the beach was also very good just have to remember to book them a day in advance. Staff very friendly and try best to meet all your needs, great value for money and
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded today
Dear cjm1991, Thank you for taking the time to share your experience with the TripAdvisor community, knowing that your vacations have left you satisfied makes us feel very proud of our hotel and collaborators. It is gratifying to know that your experience was satisfactory, and the quality-price relationship managed to live up to your expectations, we are delighted to read that you wish to return, and we thank you with all your heart for your valuable recommendation. Palladium is already your second home in the Mexican Caribbean, and our doors will always remain open to create permanent family memories that last for a lifetime. Kind regards, Kenia Rodriguez Hospitality Manager
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+5
Hotel's Favorite
We arrived and where greeted with cold drinks (Very much welcomed) and assisted with our luggage to our room. The room was in excellent order, good fixtures and fittings. The only down side was one member of the family had to sleep on a pullout sofa bed, which wasn’t that
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded Dec 26, 2018
Appreciable mdsmith0911, Thank you for making us your chosen holiday destination and for taking part of your time to share your comment. We are committed to offer unique experiences to all our travelers, I am pleased to read that, from the moment of your arrival, our staff received you with our authentic Palladium hospitality. It is thanks to them the success of our company. It is gratifying to know that our 24-hour food service, as well as our excellent service in our fascinating sport bar, and of course the beauty of our beach, have been the highlights of your vacation. We are fortunate to receive many repeat guests, as you could appreciate. The knowledge that you have placed your trust in us fills us with joy, believe me your trip will be worth it, because in Palladium we will make an unforgettable experience in your next vacation. Kind regards to UK, Kenia Rodriguez Hospitality Manager
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My partner and I just returned from our 15th time to the Grand Palladium. Since we've gone so many times we get gold bands and are considered VIP. We have six other VIP guest who travel in our group. There is so much to love here. A few highlights. The employees from the lower
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We booked on Monday and left Friday, We arrived and we were taken to our van , not a bus. One hour to our hotel .Front desk was very professional. the resort was spotless . Our room was nice, no real view from patio but so little time spent on patio. I started my day at the
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded yesterday
Dear Ziggy159, Thank you very much for transmitting your full satisfaction of your recent visit to our Grand Palladium Kantenah Resort & Spa. It is pleasant to know that from the moment of your arrival at our resort you were catered by the professionalism and service of our front desk team, who daily devote their efforts to offer warm welcome, it will be a pleasure to share this great achievement with all of them. I really do hope that should you ever look to stay again in Mexico, you would consider Palladium for a special stay, and allow us to look after you once again. Kind regards, Kenia Rodriguez Hospitality Manager
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Visited here two years ago and loved it but come back and was disappointed. Was advised after booking that the seawater pool would no longer be available but it was more than that with the Yucatan being totally exclusive. Our room on arrival was musty and there was mould on the
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded 3 days ago
Dear JK1964, We appreciate the time you have invested to share your comments and it was a pleasure to welcome you during your stay at Grand Palladium Kantenah Resort & Spa. Please accept our sincere apologies, these unfortunate events occurred in your room are not common; your observations are being evaluated, and we will consciously revise all your kind remarks to improve our services and efficiency on responding to similar conditions in the future. We are a company committed to the satisfaction of our guests, and we are sad to know from your review that on this occasion our charm can not impress you as it did two years ago. If you decide to return to Mexico and select Palladium as your Hotel again, it will be an honor to welcome you and arrange every detail to give you the superior vacation you and your family deserve. Kind regards, Kenia Rodriguez Hospitality Manager
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Album Categories
All photosTravelerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Kantenah Resort & Spa
The Standard Double Room at the Grand Palladium Kantenah Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Kantenah Resort & Spa
The Mayan Suite at the Grand Palladium Kantenah Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Kantenah Resort & Spa
The Junior Suite King at the Grand Palladium Kantenah Resort & Spa
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123456187
That is correct. It used to be available to all of the resorts in this complex, but when they took over all of the Riviera buildings for the TRS (adults only) renovations, they made the saltwater pool a TRS only pool...
0 votes
Do they serve alcoholic drinks 24 hours at these bars...don't get me wrong, I am no going to be on it 24/7 but I have been to places that stop serving alcohol all inclusive at midnight and some serve after but charge
0 votes
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If you booked thru the resort the free shuttle provided can be hit or miss. It is not private (just you in the van). You may have to wait for others to arrive that will be riding in the van also. All depends. You could luck out and be the only ones in the shuttle. I always book a private shuttle and use NAST Transfers. Worth every penny. The best price out there and the service is great. Nice airconditioned 12 seater vans with only you in it! Only $115.00 round trip for up to 3 persons. That's per van not per person. They include the tax upfront in their quote so no surprise at the end when you book (others add it on at the end which raises the original price). One hour from the airport to the resort. It it's a weekend then you can count on a bit longer due to Playa traffic.
-2 votes
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The salt water pool is for TRS (adults only) guests now. It used to be available to all the resorts, but they changed that when they did the renovations to TRS...
1 vote
First off you don't need a tour company. A lot of the attractions that people see are all within a half hour of the resort. Those big bus tours wind up picking up other guests and then dropping them off at the end. You're also on their time and not yours. The only time you may need a bus is if you want to travel to some sites that are far away (like the famous ruins "Chichen Itza") but with a baby I wouldn't recommend it. It's three hour drive one way. If you want to go to Tulum it is a half hour south of the resort. Not sure how much a baby would enjoy ruins but I'm sure you would! Get there when it opens at 8:00AM. Tours show up later and it gets crowded. Bring hats, sunscreen, and plenty of water. I think a nice full day excursion (I even think they even sell half day ones) would be to visit Xcaret. It's one of the all day all inclusive adventure parks that's in the area about 20 minutes north of the resort. I think it has a bit more children's interest activities than the other adventure parks in the vicinity. Easy to take a taxi to get there or use the local transportation (colectivo). You can buy tickets ahead online to get a discount but just as easily buy them at the gate. Just "Google" their website for info. Another fun thing to do is to visit the Akumal Monkey Sanctuary. They have all sorts of other animals as well that they care for there. It’s south of the resort probably about a half hour away (you drive thru the pueblo (town) of Tulum to reach it). I think your little one will love it. Take a colectivo to the last stop at Tulum pueblo and grab a taxi for a very short ride to reach it. "Google" their site as well as read reviews of it here in TA. Just want you to be aware if you elect to use the colectivo, when heading south or coming back from places north of the resort, do not cross the highway !! There is an employee underpass that you can use to get you to the other side of the highway. Walk thru the Colonial parking lot and you will see as you get close to the security entrance to the resort a path on the right. That will take you to the underground pass. You will come up on the other side and then just wait till a collective comes by. They are white vans that come by about every 5-6 minutes. It’s $3.00 per person one way. On the way back there is a traffic light for you to cross the highway at Tulum for your colectivo return trip back to the Palladium. The taxi driver from the sanctuary might even give you a good deal to take you all of the way back to the resort. Barter! (fare should be no more than $26-30 from the sanctuary.
1 vote
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123456242
"Reserve a romance suite, they are on the beach and have an outside shower."
"I have a cane so I needed to be closer than further , not a problem"
"If you want ocean view, go with the Palladium Spa"
"There are no elevators. If stairs are a concern, make sure to request a main floor room"
"Villa 20 worked wel for us"
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12345620
PRICE RANGE
$188 - $489 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kantenah palladium grandgrand palladium kantenah hotelpalladium mexicopalladium grand resorthotel grand palladium kantenahpalladium kantenahgrand maya palladium rivieragrand palladium kantenah resort spag palladium kantenahgrand palladium mayan
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
422
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