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Grand Palladium Kantenah Resort & Spa

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Carretera Chetumal-Puerto Juarez km, 256-101 Municipio Solidaridad, Akumal 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (9142)
Room & Suite (734)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Kantenah Resort & Spa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 22 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities.
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Room & Suite (734)734
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
Spanish
Hotel links
Special Price:EXTRA SAVING: 5% OFF!

Location

Full view
Contact
Carretera Chetumal-Puerto Juarez km, 256-101 Municipio Solidaridad, Akumal 77710 Mexico
Name/address in local language
Getting there
Cancun Airport49 miSee all flights
Aerodromo de Playa Del Carmen18 miSee all flights
See all nearby hotels
7,925Reviews1,452Q+A100Room tips
Traveler rating
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  • 186
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Popular mentions
Xiaoyan Guo wrote a review Dec 2020
Naperville, Illinois6 contributions
+1
We just came back from Grand Palladium Rivera Maya resort on 12/27/2020 and we had such a great time. Our original stay was from 12/18/2020 to 12/25/2020. We love the place and GP staff so much that we decided to stay for extra 2 days. The resort is stunning and it has one of the most beautiful beach I have even seen. There are a lot to do, snorkeling, paddle boarding, kayak and catamaran etc. The food is amazing. You should definitely try the Christmas Eve Buffet. It is just unbelievable great! We actually just book another week to spend 2021 Christmas Eve there as well. We go to this resort at least once or twice every year as Travel Club member and we are always happy with our stays and sad to leave. I would say that I'm a picky traveller. I love my room clean and updated, things well taken care of and staff responsive. I have never been disappointed. The staff and managers work really really hard to take care of the guests. The Managers, Santiago and Viridiana, are always very friendly, gave us great advice, treated us with care and make sure our needs are met. Great appreciation to Ulises who took care of our reservation, to Archie who took care of all of our itineraries and reservations, to Mario who took care of our transportation, to Victor and Ernesto from Travel Club at the beach who took great care of us and our drinks :) and to all of GP employees for your hard work. You made our vacation great! Thank you! :)
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Date of stay: December 2020
Rooms
Service
Sleep Quality
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Response from Kenia Rodriguez, Atención al huésped/Recepción at Grand Palladium Kantenah Resort & Spa
Responded 2 weeks ago
Dear Sealion R, We're so glad that you've enjoyed your stay at Grand Palladium Kantenah Resort & Spa so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service, and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Kind regards, Kenia Rodriguez Hospitality Manager Kenia Rodriguez Hospitality Manager
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stanheidewright wrote a review Dec 2020
Calgary, Canada5 contributions1 helpful vote
Too much reef bottom in the sea at this location, bring water shoes. If you dine at the Ribs restaurant don't expect a rib. You will receive the thinnest slice of beef, shaved bone attached. Disgusting and not properly cooked for rib meat. For RCI, don't expect any perks. The travel club is a joke here. Some staff were unfriendly, some very, very happy and friendly. This is a large, spread out resort. Vehicles everywhere on the pathways, it gets annoying 🙄
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Review collected in partnership with RCI
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Kenia Rodriguez, Atención al huésped/Recepción at Grand Palladium Kantenah Resort & Spa
Responded 2 weeks ago
Dear stanheidewright, Thank you for choosing Grand Palladium Kantenah Resort & Spa as your vacation destination and for taking the time to share your impressions about your experience. We deeply regret reading that your expectations were not met and that you left with a poor impression of our service. Rest assured that your observations will be shared with the Food & Beverage Management to review our standards and work on improving our services. We hope might give us another opportunity to host you in the near future to experience all the positive changes made based on our guests’ recommendations. Kind regards, Kenia Rodriguez Hospitality Manager
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Marie V wrote a review Nov 2020
1 contribution1 helpful vote
We booked a rental car through kayak. This hotel would not let us through the gate to pick it up. They made us wait for hours in the heat with no concern or kindness. We missed swimming with turtles. Zero stars.
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Date of stay: November 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Kenia Rodriguez, Atención al huésped/Recepción at Grand Palladium Kantenah Resort & Spa
Responded Nov 14, 2020
Dear marievD5038LC, Thank you very much for taking the time to share your experience. It is regrettable to read about the poor impression you left with regarding our facilities and the service provided by our staff. We would like to offer our apologies as the situations you described no way reflect our commitment to our guests’ satisfaction nor our renowned Palladium hospitality. To follow up with the proper departments and team members regarding your inconveniences, please feel free to email your reservation details over to hm.riviera@palladiumhotelgroup.com. Thank you again for your concerns, and we hope to speak with you very soon. Kind regards, Kenia Rodriguez Hospitality Manager
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skie_77 wrote a review May 2020
brooklyn37 contributions34 helpful votes
I was there with my family and we booked two connecting rooms which were very convenient as the resort is large and rooms may be far apart. The Kantenah is part of a complex with the adjacent Palladium Colonian and Palladium White Dunes. All the three properties share most of the restaurants and amenities and are a 10-15 minutes walk from each other, also connected by a train car. It's not a small boutique resort, but there are beautiful lavish gardens and even in the high season it does not feel crowded. We never waited more than 10-15 minutes for a table at the buffet and reservations at the "a la carte" restaurants were always available if flexible with the time slot. for For breakfast, we had to wait 15-20 minutes to get a high chair for our kids at the buffet, this is something should be improved. The pools and the beach are large enough for every guest and beach chairs available most of the time. My son picked up impetigo from the kids club or from the high chairs at the restaurant. The hostess at the buffet was offering hand sanitizer, but we did not notice any frequent deep cleaning of the kids stuff throughout the day and after every use. I hope there will be different policies now with Covid-19. Beside this problem, we enjoyed staying at this property and it's highly recommended for a family vacation.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip: if you have toddlers, get a room on the ground floor as there are no elevators. Bring sanitizing...
See more room tips
2 Helpful votes
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Response from PalladiumRivieraMaya, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded May 25, 2020
Dear skie_77, Thank you very much fort taking the time to leave us a review of your experience at Grand Palladium Kantenah Resort & Spa, and for noting the aspects of your stay both positive and for improvement. We appreciate your observations as they are really helpful for us to identify opportunity areas. We can assure you that we will keep working hard to improve our service and facilities. Once again, thank you for your time, it is our hope that Grand Palladium remains an option for your next vacations. Warm regards, Kenia Rodriguez Hospitality Manager
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Sarah H wrote a review Apr 2020
1 contribution2 helpful votes
My family recently stayed at the Grand Palladium Kanteneh resort. We really wanted to recognize Gesica for her excellent service at the main pool. She was polite, courteous, and efficient. We found ourselves looking for her every day. Thank you Gesica !!!!
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Date of stay: March 2020Trip type: Traveled with family
2 Helpful votes
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Response from PalladiumRivieraMaya, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded May 12, 2020
Dear Shazel1975, Thank you for taking the time to share your Palladium experience with the TripAdvisor community. We are delighted to read about your pleasant experience being served by Gesica at our main pool, and we will be sure to tell our Management about her genuine hospitality; we are glad to know that you had the best moments of your holidays in her company. Thank you again for taking the time from your day to leave us a superb review, and I do very much hope that you may consider selecting our property for a future stay in Mexico. Kind regards, Kenia Rodriguez Hospitality Manager
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PRICE RANGE
$189 - $411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kantenah palladium grand, grand palladium kantenah hotel, palladium mexico, palladium grand resort, hotel grand palladium kantenah, palladium kantenah, grand maya palladium riviera, grand palladium kantenah resort spa, g palladium kantenah, grand palladium mayan
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
422
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Frequently Asked Questions about Grand Palladium Kantenah Resort & Spa
What are some of the property amenities at Grand Palladium Kantenah Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Palladium Kantenah Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Kantenah Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Palladium Kantenah Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Kantenah Resort & Spa?
Conveniently located restaurants include Chic Cabaret & Restaurant, Portofino Restaurant, and La Adelita.
Are there opportunities to exercise at Grand Palladium Kantenah Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Palladium Kantenah Resort & Spa have an airport shuttle?
Yes, Grand Palladium Kantenah Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Kantenah Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Kantenah Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Grand Palladium Kantenah Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Palladium Kantenah Resort & Spa accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.