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Grand Palladium Colonial Resort & Spa

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#7 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,607 Reviews from our TripAdvisor Community

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Showing 3,184: English reviews
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Spent 2 weeks here on our second visit. Lovely resort but let down by very poor customer service. Upon my return to the Uk, I realised I had left my driving licence at the water sports centre on the beach (they ask for photo ID to be left with them whilst using kayaks etc). I have since emailed the resort... More 

Helpful?
1 Thank ShannonPeacock
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here for our honeymoon. Was upgraded on arrival to a beautiful suite. Had a moonlit BBQ on the beach, enjoyed the private beach aspect - food was amazing on all inclusive. Kind of liked the stalls in reception. Champagne was great! X

Helpful?
1 Thank Sassie M
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

First of all sorry for the delay in writing this review. We flew Sunwing out of Edmonton and had a great flight there and back. Us and the couple we traveled with were the only ones going to the Palladium so we were put in a van. Our own private transportation without the extra cost. A nice bonus. The driver... More 

Helpful?
1 Thank bunnycat2016
Gibraltar
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I can not recommend this resort enough. The rooms are large and clean, the resort is beautiful (and massive!) The staff are attentive and friendly and there is an abundance of restaurants and buffets to suit everyone.

Helpful?
1 Thank RoscoChappers
A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW via mobile

First time in mexico visited with my cousin can not fault the resort clean beach helpful staff.lots to see and do. Rooms spacious clean and coffee machine supplied hairdryer iron and ironing board.what can i say. Very happy. Will come again.fridge topped up daily x

Helpful?
1 Thank A TripAdvisor Member
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear traveller, thank you very much for your preference towards Grand Palladium Colonial Resort & Spa. We are delighted to read that you highlight your first vacation in Mexico as a great all-inclusive experience. We also appreciate your comments regarding the housekeeping services and general facilities. We look forward to welcoming you again very soon! Best regards, Sergio Bermejo Rooms... More 

Calgary
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

So today my wife, myself and 4 others checked in to the Colonial, this being our third time we were really excited to finally arrive. Unfortunately our excitement ceased way to quick. Apparently Palladium offers returning guests a red bracelet that adds a few minor perks. Yet some how 2 of the 6 were given Bracelet, not quite sure how... More 

Helpful?
4 Thank Canada Jon C
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Jon C, firstly, thank you very much for choosing again the Grand Palladium Colonial Resort & Spa. We also appreciate that you have brought to our attention your opinion regarding yesterday's check in. We apologize for any inconvenience this may cause and we hope to change your first impression. Indeed, we know there is already one room change programmed... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My wife and I stayed seven days at the colonial to celebrate our 40th anniversary.It was a dream come true!Beautiful resort..Lovely clean rooms,tons of things to do,great food with a great variety.The staff was fantastic and made it seem they wanted us to return.We really enjoyed the jungle atmosphere with the many trails to explore.The beach and ocean were picturesque... More 

Helpful?
3 Thank lloydfrank
Bristol, United Kingdom
Level Contributor
123 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Went for one week with my partner, brother and his partner. We stayed in a junior suite while they stayed in a regular room. Check in was very easy after a long delay getting there, no timeshare shoved in your face which was nice! Room was very spacious, clean and tidy. My mother had had some goodies put in the... More 

Helpful?
2 Thank bigrobbo86 .
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear bigrobbo86, first and foremost, we would like to thank you for sharing your recent vacation at the Grand Palladium Colonial Resort & Spa. It was a pleasure to host you for your birthday and we are glad to know that you highlight your stay in our property as a great holiday, anyway our aim is to improve our service... More 

Newcastle, United Kingdom
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We chose this hotel on a recommendation, and we are so glad we did, everything was amazing , the variation of different restaurants 8 al a carte, from Japanese to Mexican, there is lots of daytime/nightly entertainment , many different bars , and I would like to say a massive thank you to all the staff throughout , all very... More 

Helpful?
1 Thank Gary B
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Gary B, Thank you for visiting us and sharing your comments about your exceptional vacation in our property. We are elated that your stay with us was again a memorable one and we very are grateful for your positive comments about our services as for your recommendations regarding the delicious meals and all staff that provided you an excellent... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

First off the hotel is very good the staff cannot be faulted and the rooms/grounds/pools/beach and restaurants are excellent. All to a high standard unfortunately the same cannot be said of the tour operator,we booked the package with Thomson, because having used them and the Dreamliner before liked them for the comfort and onboard entertainment package, but for some reason... More 

Helpful?
4 Thank Bernard M
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Bernard M, Thank you so much for sharing your excellent feedback of your stay in our property. Indeed, it was a pleasure to host your and we look forward to welcome you again in the near future for another vacation. Warmest regards, Sergio Bermejo Rooms Division Assistant Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $208 - $572 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Romantic Hotel in Akumal
#6 On the Beach Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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