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Carretera Chetumal-Puerto Juarez Km, 256-102, Akumal 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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$230
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$230
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Colonial Resort & Spa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 20 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Green
Languages Spoken
English, Spanish
Location
Full view
39Car recommended
Grade: 39 out of 100
18Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
Carretera Chetumal-Puerto Juarez Km, 256-102, Akumal 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $12/day
7576Reviews1295Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
The wait time for any service at the desk exceeds 30 minutes every time. Almost impossible to get bottled water as they don’t stock your fridge as promised. Reservations in restaurants are almost impossible to get and your stuck eating cold buffet food. Tub didn’t drain properly and room was rarely cleaned and when they did they took dirty towel and did not replace them. Noting open after 11pm to eat. Pools close early at 8. Beach was full of seaweed and smelled horrible. Could not even use the balcony due to the offensive smell.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Be sure to go see Hector at the end of the beach in the white tent for an amazing massage. He and his crew will offer massages at the resort beach, and they are so legit. He is nothing short of professional and kind. My husband and I each had two massages and our 14 year old daughter had one. Both the male and female therapists are great. With the ocean breeze and under their lovely tent, you will have died and gone to heaven. Their prices are MORE than fair. They accept cash and credit. Don't miss out! Thank you, Hector and Manipura Spa, for your kindness and professionalism! You made our paradise vacation even better!
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Date of stay: June 2021
Value
Service
Sleep Quality
Helpful
Came here with 3 other people for my 32nd birthday and the experience made me never want to come back. First off, no one told us we had to schedule our covid test and dinner reservations ASAP. By the time we tried it was all booked up. My room’s screen door was broken the minute I walked in. There was a dead moth in the floor that house keeping never cleaned. This is the only all inclusive resort I’ve been to that charges you for room service and the food seem to always stay at a warm temperature- even the milk and juices for breakfast. I’m skeptical if they’re properly refrigerating their food. I got sick from either the food or the alcohol (I didn’t drink a lot and I can hold my liquor ) on the last night . The floaties given has a hole in it. My friend had her ac serviced twice and it was still damp and muggy in her room. Their pillows smelled like sweat like no one changed it . The best thing about the resort was the pool because the beaches were dirty …
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Review collected in partnership with this hotel
Date of stay: July 2021
Rooms
Service
Helpful
My family and I stayed at the resort for a whole week and every time we went to the bar Jorge was amazing. He was kind and fun and always made amazing drinks. He gave us drink recommendations and surprised us when we didn’t know what we wanted. He made fun conversation and always greeted us with a smile. He truly is one of a kind.
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Date of stay: July 2021Trip type: Traveled with family
Helpful
Went with my two young daughters and we had a wonderful time, my youngest loved the kids club, you have to walk A LOT here, like 5 miles a day to get around to stuff, but there is so much food that you need to. My kids loved the piñata night and the special breakfast on the beach. Mom (me) loved the quiet pool. The beach does have a lot of seaweed, they try to keep it clean, but its just overpowering, if you REALLY want to be on the beach instead of large pools look to another coast. They can't help it, its nature.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
$170 - $374 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium colonial hotel, grand palladium colonial resort & spa, hotel grand palladium colonial, grand palladium mexico, palladium colonial resort, grand palladium spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
414
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Claim Your Listing Frequently Asked Questions about Grand Palladium Colonial Resort & Spa
What are some of the property amenities at Grand Palladium Colonial Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium Colonial Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Colonial Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium Colonial Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Colonial Resort & Spa?
Conveniently located restaurants include CHIC CABARET & RESTAURANT, Portofino Restaurant, and La Jarra Bar.
Are there opportunities to exercise at Grand Palladium Colonial Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Palladium Colonial Resort & Spa have an airport shuttle?
Yes, Grand Palladium Colonial Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Colonial Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Colonial Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Palladium Colonial Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Does Grand Palladium Colonial Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.