Grand Palladium Colonial Resort & Spa
Carretera Federal Chetumal- Puerto Juarez Km.259-100, Predio 2, Akumal 77710 Mexico
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Lowest prices for your stay
$288
Free cancellation until 10/14/22
$331
Free cancellation until 10/14/22
$331
$271
Free cancellation until 10/15/22
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Colonial Resort & Spa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 20 hotels in Akumal
Location
4.3
Cleanliness
4.4
Service
4.3
Value
4.2
GreenLeaders Silver level
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Family
Languages Spoken
English, Spanish
Hotel links
Location
Full view
39Car recommended
Grade: 39 out of 100
18Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
Carretera Federal Chetumal- Puerto Juarez Km.259-100, Predio 2, Akumal 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
8900Reviews1358Q+A100Room tips
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+1
Meal out at la Lola. Excellent tapas meal. Service was fantastic. The waiter Daniel kept our wine topped up all night , good recommendations of the food and drinks. Desert was superb We have another week at this amazing hotel do we will be back here
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
This was our first trip back after Covid and we worried things would have changed. However, the hotel is still very special and the staff work so hard to make everything perfect. There are lots of new staff who are working their socks off to get trained up. It was very hot for our stay (June 24 to July 8) it was pretty much 32 degrees everyday. Our room - we stayed in a Romance Villa Room 3003 which was really close to the main pool and the beach. The room is lovely and spacious, with an outside shower as well and indoor one. The pools are well maintained, the secret pools are our personal favourites. The beach is lovely, there has been a lot of comments about the seaweed, however there is a small barrier in the sea now that reduces the amount, and staff clear it daily so it is very minimal. It is an issue along the whole coast, and each hotel does its best. It is as people say ‘mother nature’. The pools seem busier this time, but beds are plentiful. The pool side waitresses work so hard bringing us drinks (make sure you tip them for their hard work!) they even find you when your in the pool for a dip and drop off your drinks! What service!! The Food is great too, there is always something to cater for all tastes in the buffet restaurant’s. The a la carte’s are also worth trying. Our favourites this time were the Thai - Chang Thai and Sumptuori for the Japanese Cooking Show. (The only a la cartes that require booking are the Japanese and the Fish Restaurant - Poseidon. There is sometimes a wait for a table, but staff work to get you in quickly so after a couple of drinks at the bar you are usually called through. Buffets at breakfast, our favourite was La Hacienda (it gets really busy around 10am) so earlier the better of you don’t want to wait. But again the food was lovely. The sports bar is nice and cool with its air con, and the place for 24/7 food, the Jalapeños and Chicken Wings are A good snack! Note the The snack bar on the beach Las Olas is no longer 24/7 for food. We had room service one evening which there is now a $15 tray charge (which if fair I think, as takes time and staff to deliver it) The Wildlife here is great, Coatis and Racoons as well as lots of Iguanas. And there is a Monkey around we are yet to see this time! When we came this time it was Mosquito season, so bring some repellant. It is again nature, and staff also suffer so don’t go blaming the staff! Water Sports I scuba and would highly recommend Aqua Excursions based by the beach are great! I did some local dives and we saw a pod of about 15 Dolphins off shore at the front of the hotel! We also went to Cozumel for Dive and Snorkel (can snorkel if don’t dive). First dive saw my first Shark! It was amazing! We also swam with Whale Sharks and that really was an amazing trip!! There are always a variety of reviews on trip advisor and it’s sometimes difficult to judge what are genuine grips or just general moaners. We have noticed a slight change to the hotel since pre-covid, but that is only to be expected. Some long time staff have gone, and as I say they are getting their staffing numbers back up post pandemic. Every member of staff from checking, concierge, room cleaners, maintenance staff, bar staff and everyone else in between are so pleasant, helpful and friendly. I think the guests themselves sometimes Forget what everyone has been through and sometimes less forgiving than they should be for things that really don’t matter! I for one have nothing but praise for everyone we have had any contact with. And we can’t wait to be back in April 2023!…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded Jul 6, 2022
Dear GWinter78 Thank you very much for choosing Grand Palladium Colonial Resort & Spa again to host your most recent holiday. We are very pleased to know that you had an extraordinary stay, that the effort and daily work of all our team, our facilities, services, attentions, our surroundings, our fauna have gone beyond your expectations and that we have achieved a magnificent few days. We look forward to welcoming you again very soon. Best regards. Regina Núñez. Hospitality Advisor.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Food and service was awesome!! Everything was wonderful. Truly enjoyed our time here with family and friends. Everything is so beautiful here. Would definitely visit again. Everyone enjoyed themselves, the food was fantastic
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I spent 4 of nights at this hotel and had an amazing experience. The service was excellent, especially at the Zentropia Spa. I want to thank Rogelio in particular. He gave me and my friend excellent massages. I was exhausted from travelling and felt like a new person after his massage. I really recommend this spa and definitely a massage from Rogelio. Five stars for their excellent employees.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 3 days ago
Dear davidnK1316CR, Thank you for taking the time to share your valuable feedback on what your stay at Grand Palladium Colonial Resort & Spa was like. We are pleased to know that your stay was pleasant. Undoubtedly, we are fortunate to have a team committed to the welfare of our guests and it is a pleasure to know that Rogelio's attention was unbeatable. Nothing will make us happier than to have you with us again and continue to pamper you with the excellence you deserve. Cordially yours, Brenda Basilio GIFT Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff here are so welcoming can't do enough for you especially Asunsion he's amazing! Brilliant bar and the food is beautiful, nice place to get out of the heat too as its super air-conditioned. Another bar man maybe the manager gave me some traditional Mexican drinks to try too and explained all about them.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 5 days ago
Dear Victoria R. Thank you very much for taking the time to send us your comments, they are very valuable for us. It will be a pleasure to share your words with Asuncion and all our team, to keep motivating them to do an excellent job and provide you with the best service. We are very happy to know that we have met your expectations. We hope you will come back soon. Best regards. Regina Núñez. Hospitality Advisor.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jediael is amazing he makes very good cocktails! highly recommended ! He makes people feel so welcome and he will make any cocktail you like! Would recommend anyone to try the Churchill bar second to none !
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 6 days ago
Dear shaunnam704, We appreciate your comments and rating about your experience at Grand Palladium Colonial Resort & Spa. Our mission is to turn customers into fans through all our services to ensure that you, our guests, have an excellent experience and we are fascinated to read that Jediael managed to give you the attention that characterizes Palladium. We look forward to your next visit, we will welcome you with the same pleasure as always. Best regards. Brenda Basilio GIFT Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my home away from home and no, I am not a travel club member even though our first trip was in 2003. The Grand Palladium continues to reinvent itself and is one of the most hospitable places I have ever visited. The recent renovations of the lobbies are impeccable. They are stylish and comfortable as well. Many thank yous to Betty from the rooms division as well as our maid, Jose. Vanessa from the front desk was her usual wonderful self, ever so helpful. Rafael, the night manager, was also a delight. We will return as soon as our world allows.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 1 week ago
Dear Timothy H. We are very happy to know that you consider us your home away from home, and that you have visited us so many times; it is a real pleasure for all our team to serve you. Thank you very much for sharing with us your experience on this occasion and the special mentions to our staff who do an unparalleled job; and we will gladly forward your comments to them. We look forward to your return very soon. Best regards. Regina Núñez. Hospitality Advisor.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Asuncion was fabulous, he served us with a smile and made our time with him happy! Gracias Asuncion you are brilliant and I hope you carry on being great! Very kind and his English was better than mine and I'm from London!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 1 week ago
Dear J_GammonC We would like to thank you for making us part of your amazing holiday. We will certainly share your comments with Asuncion and all our team, with the only purpose to keep motivating them to provide the best service and thus achieve our mission to convert customers into fans. We hope you can come back very soon. Best regards. Regina Núñez. Hospitality Advisor.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great fast and efficient service by Asuncion he couldn’t do enough. The food was lovely , fresh, tasty and plentiful I would recommend this place to anyone who wishes to escape the mid day sun. We enjoy listening to the classic music in a nice air conditioned place.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 1 week ago
Dear benjward1 Thank you for choosing Grand Palladium Colonial Resort & Spa to host your most recent holiday in the Mexican Caribbean. It is a pleasure for us to know that you enjoyed your stay and especially in our Sports Bar next to Asuncion, we will certainly share with him your beautiful words. We would love to welcome you again very soon. Best regards. Regina Núñez. Hospitality Advisor.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I want too say this trip has been amazing I love the hotel Daniel valanveva the driver on golf carts with glasses is the best guy on the resort he made my trip amazing with great advise helped me get sweaters for my kids and I went on a adventure into playa del Carmen on the collectivo in the day got there walked around got lost who do I see Daniel my amigo he said oh Loraine how u here u ok I said no I can’t find my way back he took me to collectivo brought me all the way back to the hotel safe he saved me such a wonderful person and Gabriel Apollinar goes out of his was too make u happy he is wonderful person he gave good advise very friendly and helpful my whole trip he checked on me every time he seen me very good at his job and raymundo from swim up bar is an amazing waiter also Jonathan bell boy and Samuel driver he was fun and very friendly made me feel very comfortable here I will definitely be back…
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 1 week ago
Dear DEVLIN420, Thank you for your preference in choosing Grand Palladium Colonial Resort & Spa as your vacation destination this time. We are pleased to hear that you thoroughly enjoyed your stay, and that the people you mention made sure you had an unforgettable stay. How nice that Daniel was able to return you safely after what happened in Playa del Carmen. I'm sure it will be a fun story to share. We hope you will give us the opportunity to welcome you back in the future. Best regards. Erick Sarabia. GIFT Advisor.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$265 - $426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium colonial hotel, grand palladium colonial resort & spa, hotel grand palladium colonial, grand palladium mexico, palladium colonial resort, grand palladium spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
414
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Claim Your Listing Frequently Asked Questions about Grand Palladium Colonial Resort & Spa
What are some of the property amenities at Grand Palladium Colonial Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium Colonial Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Colonial Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium Colonial Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Colonial Resort & Spa?
Conveniently located restaurants include CHIC CABARET & RESTAURANT, rodizio, and Tempayaky restaurante.
Are there opportunities to exercise at Grand Palladium Colonial Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Palladium Colonial Resort & Spa have an airport shuttle?
Yes, Grand Palladium Colonial Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Palladium Colonial Resort & Spa have airport transportation?
Yes, Grand Palladium Colonial Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Colonial Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Colonial Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Palladium Colonial Resort & Spa?
The staff speaks multiple languages, including English and Spanish.