Grand Palladium Colonial Resort & Spa
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Carretera Federal Chetumal- Puerto Juarez Km.259-100, Predio 2, Akumal 77710 Mexico
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Lowest prices for your stay
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$229
Free cancellation until 05/27/22
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$302
$164
Hotels.com$229
Booking.com$302
Travelocity$229
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Room & Suite (894)
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Colonial Resort & Spa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 20 in Akumal
Location
4.3
Cleanliness
4.4
Service
4.3
Value
4.2
GreenLeaders Silver level
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Family
Languages Spoken
English, Spanish
Location
Full view
39Car recommended
Grade: 39 out of 100
18Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
Carretera Federal Chetumal- Puerto Juarez Km.259-100, Predio 2, Akumal 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
8140Reviews1339Q+A100Room tips
Reviews
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Popular mentions
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Most Recent
Nicolas was very friendly and delivered lovely service. Food was good. We have had a very enjoyable evening in this restaurant we have visited twice during our visit to Mexico. Thank you very much for a lovely evening
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Date of stay: May 2022Trip type: Traveled
Helpful
This restaurant is amazing! Really brings out the greatness of Mexican style food. Jesus was our waiter and was very professional! The buffets at the resort are good but don’t have much of the traditional cuisine like the adelita does
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded yesterday
Dear Guest, Happy to hear that Grand Palladium Colonial Resort & Spa exceeded expectations to the fullest degree! Thanks as well for your compliments for Jesus, we appreciate your commendations for his wonderful service. We hope to have you back with us at the very soonest. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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Had a family dinner at the restaurant La Adelita and enjoyed ourselves alot. Service was great. Mario was on top of everything. Good food! Would definitely come back to eat at the restaurant again. A must stop
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded yesterday
Dear Guest, Thank you so much for taking the time to share your review with us regarding your visit at La Adelita restaurant. We are thrilled to hear that our team was able to help provide you with a comfortable and enjoyable experience! You can be sure I'll be passing along your feedback to my team, so they can see the impact they had on your stay! We look forward to welcoming you back again in the future! Kind regards, Kenia Rodriguez Hospitality SR Advisor
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After a long day in the sun with a cranky 4 year old it was an extremely welcome load of our feet being taken care of by Jesus. Jesus was quick, efficient, very friendly and the food was excellent too! We had the chicken fajitas and chicken and chips for the little man. All went down well with a couple of beers (Jesus made sure my glass was never empty!) Great first visit and will be back again.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded yesterday
Dear Guest, We very much appreciate you taking the time to share your feedback with us regarding your experience at La Adelita restaurant. I very much look forward to sharing your thoughts with my team, especially Jesus, so he can see the impact he had on your overall experience. Thank you again for choosing Grand Palladium Colonial Resort & Spa, and we hope to host you again in the future! Kind regards, Kenia Rodriguez Hospitality SR Advisor
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Fantastic service, food was great. And thank you Miguel for being a wonderful server and host. The atmosphere was wonderful, especially the music and the quick service. The self service island was wonderful!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 2 days ago
Dear Guest, Thank you for choosing to stay at Grand Palladium Colonial Resort & Spa while you were in the Mexican Caribbean. We value your positive feedback and are delighted to read you enjoyed your dinner at La Adelita restaurant and the service provided by Miguel. We look forward to welcoming you back to the Grand Palladium in the near future. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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Lovely mexican food and friendly service from Jesus ! We enjoyed a nice evening and had some delicious Mexican starters and chicken fajitas prepared in tequila. Jesus made sure there was enough of Dos Equis to compliment it all !
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 3 days ago
Dear Guest, Happy to hear that Grand Palladium Colonial Resort & Spa exceeded expectations to the fullest degree! Thanks as well for your compliments for Jesus, we appreciate your commendations for his wonderful service. We look forward to welcoming you on your next stay. Kind regards, Kenia Rodriguez Hospitality SR Advisor
Read more
It took us a couple of days to find the best spot on the beach. head down to the La Jarra bar and you are there. best swimming, best shade trees and by far best bar staff down at this end. Hats off to Daniel and Lucia. You made La Jarra the place to be. Evening entertainment in the Colonial lobby was also excellent. A rock n roll band on stage and Francesco on the bar. Perfect end to a perfect day.
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Date of stay: March 2022
1 Helpful vote
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 4 days ago
Dear Guest. Thank you very much for choosing Grand Palladium Colonial Resort & Spa to host your most recent Riviera Maya vacation. We are very pleased to know that you had perfect days accompanied by our team, especially Daniel, Lucia and Francisco and we will certainly share with them your comments. We would love to welcome you again very soon, and provide you with the service you deserve. Best regards. Regina Núñez. Hospitality Advisor.
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We had a terrific time and the staff was friendly and helpful. We were celebrating our 30th anniversary and would do it again the the Colonial for sure! The rooms were clean as was the rest of the resort. Our only "complaint" was the mattress was a little stiff.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 5 days ago
Dear Guest, Thank you so much for your five-star rating and taking the time to review your stay at Grand Palladium Colonial Resort & Spa. We are so happy that you enjoyed your anniversary stay. We will make sure your comment is shared with our team, which will be delighted to hear what you said. Also, we appreciate your comments on the mattress, we will definitely look into this for future improvement. We hope to welcoming you back soon at the hotel. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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We booked this for our honeymoon and we had high expectations of this place. It boasted about its range of a la carte restaurants and bars. It looked beautiful and the reviews looked good. But our experience was a bad one, half the restaurants were closed, we didn’t even get to book the a la carte restaurants because we were told they were fully booked. We were told we didn’t need to make reservations at the majority of the restaurants but then when we turned up were asked if we had a reservation, when we said no we were told we would have an hour and a half wait for a table. It was the same most nights with long wait times for dinner. The staff served Spanish speaking people first, even if you were waiting before them. So this meant every time you I went to the bar you were stood there for 15 minutes waiting to be served. Even when we ate in the buffet there was a long queue to be seated, then half the time there was no cutlery on the table. Then you’d be waiting for 15 minutes before you were offered a drink. But to top it all, on our last day the staff lost our luggage whilst it was in the lobby. My wife was in tears and we did not get one apology. There was no urgency from any of the staff, they quite simply couldn’t care less. Terrible staff, and hotel is on it’s knees. Thanks for ruining our honeymoon.…
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 4 days ago
Dear Guest. First of all, we thank you for having selected our Grand Palladium Colonial Resort & Spa as the host of your honeymoon. At the same time we offer an apology on behalf of our general management for the inconvenience that occurred during your stay, none of the actions described are a reflection of our hospitality, which is why we would like to investigate further. In order to follow up on our protocol for lost partencias we kindly ask you to contact us through the following email address; ana.cardoso@palladiumhotelgroup.com We hope to hear from you very soon. Best regards. Regina Núñez. Hospitality Advisor.
Read more
Beautiful and excellent resort! We really enjoyed our stay! I want to commend the resort on their excellent entertainment. It was evident that they spent a lot of time and effort providing terrific entertainment every evening! Also this resort had the best in room wifi we have seen in the Caribbean or on the Mayan Riviera, and we have been to at least a dozen other resorts! The wifi was excellent everywhere, even on the beach, and there was no up-charge. The best part of this resort was, without a doubt, definitely the staff! When it comes to a relaxing vacation it always come down to having great staff that care for you. At the Palladium there were so many staff that worked very hard to make your stay enjoyable. I recommend the Palladium because of their staff. I would especially like to thank them! If you like spending time on the beach, like we do, the Palladium Colonial beach is clean & we loved it. I recommend the “Bar La Jarra” on the beach because of 2 of the nicest people that you will ever meet; bartender Daniel and Lucia!! Those 2 keep that beach clean, happy and well taken care of!! If you go there say hi to those 2 amazing people, LUCIA & DANIEL from Will, Pete & Dan. They made our stay!! At the main lobby bar in the Colonial lobby is Fancisco, a bartender with an amazing memory that will also take great care of you! Really great people like those 3 will make your stay! Great staff, great time!…
Read more
Date of stay: March 2022Trip type: Traveled
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 6 days ago
Dear Guest, Thank you for taking the time to provide feedback for your recent stay at TRS Yucatan Hotel! I am delighted to hear that you had an enjoyable stay and appreciate your kind remarks commending Lucia, Daniel and Francisco for their service. We very much look forward to your return and hope to welcome you back as a valued guest in the near future! Kind regards, Kenia Rodriguez Hospitality SR Advisor
Read more
PRICE RANGE
$216 - $333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium colonial hotel, grand palladium colonial resort & spa, hotel grand palladium colonial, grand palladium mexico, palladium colonial resort, grand palladium spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
414
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Claim Your Listing Frequently Asked Questions about Grand Palladium Colonial Resort & Spa
What are some of the property amenities at Grand Palladium Colonial Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium Colonial Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Colonial Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium Colonial Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Colonial Resort & Spa?
Conveniently located restaurants include CHIC CABARET & RESTAURANT, Tempayaky restaurante, and rodizio.
Are there opportunities to exercise at Grand Palladium Colonial Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Palladium Colonial Resort & Spa have an airport shuttle?
Yes, Grand Palladium Colonial Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Palladium Colonial Resort & Spa have airport transportation?
Yes, Grand Palladium Colonial Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Colonial Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Colonial Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Palladium Colonial Resort & Spa?
The staff speaks multiple languages, including English and Spanish.