Meal out at la Lola. Excellent tapas meal. Service was fantastic. The waiter Daniel kept our wine topped up all night , good recommendations of the food and drinks. Desert was superb We have another week at this amazing hotel do we will be back here
This was our first trip back after Covid and we worried things would have changed. However, the hotel is still very special and the staff work so hard to make everything perfect. There are lots of new staff who are working their socks off to get trained up. It was very hot for our stay (June 24 to July 8) it was pretty much 32 degrees everyday. Our room - we stayed in a Romance Villa Room 3003 which was really close to the main pool and the beach. The room is lovely and spacious, with an outside shower as well and indoor one. The pools are well maintained, the secret pools are our personal favourites. The beach is lovely, there has been a lot of comments about the seaweed, however there is a small barrier in the sea now that reduces the amount, and staff clear it daily so it is very minimal. It is an issue along the whole coast, and each hotel does its best. It is as people say ‘mother nature’. The pools seem busier this time, but beds are plentiful. The pool side waitresses work so hard bringing us drinks (make sure you tip them for their hard work!) they even find you when your in the pool for a dip and drop off your drinks! What service!! The Food is great too, there is always something to cater for all tastes in the buffet restaurant’s. The a la carte’s are also worth trying. Our favourites this time were the Thai - Chang Thai and Sumptuori for the Japanese Cooking Show. (The only a la cartes that require booking are the Japanese and the Fish Restaurant - Poseidon. There is sometimes a wait for a table, but staff work to get you in quickly so after a couple of drinks at the bar you are usually called through. Buffets at breakfast, our favourite was La Hacienda (it gets really busy around 10am) so earlier the better of you don’t want to wait. But again the food was lovely. The sports bar is nice and cool with its air con, and the place for 24/7 food, the Jalapeños and Chicken Wings are A good snack! Note the The snack bar on the beach Las Olas is no longer 24/7 for food. We had room service one evening which there is now a $15 tray charge (which if fair I think, as takes time and staff to deliver it) The Wildlife here is great, Coatis and Racoons as well as lots of Iguanas. And there is a Monkey around we are yet to see this time! When we came this time it was Mosquito season, so bring some repellant. It is again nature, and staff also suffer so don’t go blaming the staff! Water Sports I scuba and would highly recommend Aqua Excursions based by the beach are great! I did some local dives and we saw a pod of about 15 Dolphins off shore at the front of the hotel! We also went to Cozumel for Dive and Snorkel (can snorkel if don’t dive). First dive saw my first Shark! It was amazing! We also swam with Whale Sharks and that really was an amazing trip!! There are always a variety of reviews on trip advisor and it’s sometimes difficult to judge what are genuine grips or just general moaners. We have noticed a slight change to the hotel since pre-covid, but that is only to be expected. Some long time staff have gone, and as I say they are getting their staffing numbers back up post pandemic. Every member of staff from checking, concierge, room cleaners, maintenance staff, bar staff and everyone else in between are so pleasant, helpful and friendly. I think the guests themselves sometimes Forget what everyone has been through and sometimes less forgiving than they should be for things that really don’t matter! I for one have nothing but praise for everyone we have had any contact with. And we can’t wait to be back in April 2023!…
Food and service was awesome!! Everything was wonderful. Truly enjoyed our time here with family and friends. Everything is so beautiful here. Would definitely visit again. Everyone enjoyed themselves, the food was fantastic
I spent 4 of nights at this hotel and had an amazing experience. The service was excellent, especially at the Zentropia Spa. I want to thank Rogelio in particular. He gave me and my friend excellent massages. I was exhausted from travelling and felt like a new person after his massage. I really recommend this spa and definitely a massage from Rogelio. Five stars for their excellent employees.
The staff here are so welcoming can't do enough for you especially Asunsion he's amazing! Brilliant bar and the food is beautiful, nice place to get out of the heat too as its super air-conditioned. Another bar man maybe the manager gave me some traditional Mexican drinks to try too and explained all about them.
Jediael is amazing he makes very good cocktails! highly recommended ! He makes people feel so welcome and he will make any cocktail you like! Would recommend anyone to try the Churchill bar second to none !
This is my home away from home and no, I am not a travel club member even though our first trip was in 2003. The Grand Palladium continues to reinvent itself and is one of the most hospitable places I have ever visited. The recent renovations of the lobbies are impeccable. They are stylish and comfortable as well. Many thank yous to Betty from the rooms division as well as our maid, Jose. Vanessa from the front desk was her usual wonderful self, ever so helpful. Rafael, the night manager, was also a delight. We will return as soon as our world allows.
Asuncion was fabulous, he served us with a smile and made our time with him happy! Gracias Asuncion you are brilliant and I hope you carry on being great! Very kind and his English was better than mine and I'm from London!
Great fast and efficient service by Asuncion he couldn’t do enough. The food was lovely , fresh, tasty and plentiful I would recommend this place to anyone who wishes to escape the mid day sun. We enjoy listening to the classic music in a nice air conditioned place.
I want too say this trip has been amazing I love the hotel Daniel valanveva the driver on golf carts with glasses is the best guy on the resort he made my trip amazing with great advise helped me get sweaters for my kids and I went on a adventure into playa del Carmen on the collectivo in the day got there walked around got lost who do I see Daniel my amigo he said oh Loraine how u here u ok I said no I can’t find my way back he took me to collectivo brought me all the way back to the hotel safe he saved me such a wonderful person and Gabriel Apollinar goes out of his was too make u happy he is wonderful person he gave good advise very friendly and helpful my whole trip he checked on me every time he seen me very good at his job and raymundo from swim up bar is an amazing waiter also Jonathan bell boy and Samuel driver he was fun and very friendly made me feel very comfortable here I will definitely be back…