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Grand Palladium Colonial Resort & Spa

#7 of 21 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,400 Reviews from our TripAdvisor Community

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Showing 3,063: English reviews
1 review
4 of 5 stars Reviewed yesterday NEW

Beautiful resort. Very clean and well maintained. The pools, gym, restaurants, etc are spread out among this massive resort. Staff driven carts are necessary to get around, especially in the heat. Getting picked up can take a while as there are too few carts. Food is excellent. Guests cannot get their own drinks at meals. Staff take orders and get... More 

Helpful?
Thank Michael B
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Huge resort with plenty on offer. Food was just OK... I am not a foodie but like tasty food and this in general wasn't, sadly. I was looking forward to the spice and cheese which I expected in Mexico but it was almost bland compared to even the Mexican food in UK. Pools and beach were nice ... Lots of... More 

Helpful?
1 Thank Anna72Fell
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

My family and I visited the Grand Palladium in 2012 and 2013 not 2015. The food is amazing with so many options especially at breakfast! The staff were the highlight of this trip, you would never walk past them without exchanging a smile and a 'hola!'. The only negative about this destination would be that we didn't get many hours... More 

Helpful?
1 Thank Mia A
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Have just come back from the Grand Palladium Colonial Resort & Spa in Mexico. We were in a party of 5, my wife, son and 2 good friends.We emailed the hotel before leaving to put us close together, which they did. It is a beautiful place, great facilities and the staff in general are fantastic. Bell boys, bar staff, Restaurant... More 

Helpful?
3 Thank Paul C
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a fantastic holiday in grand palladium colonial. We booked through thomson and they were fantastic from the travel agents, the flight and the rep and the trips couldn't fault them one bit! We got to the hotel after about 1hr 30 minutes from Cancun airport. Check in was fine, we had a welcome drink and the receptionist provided... More 

Helpful?
10 Thank Shannon G
Rothbury, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Have just come back having holiday here from 6th till 20th July. This hotel is amazing so much to see and do even though we just lay by the pool and relaxed.Loads of animals and birds around this resort but didn't get in your way. This hotel is huge so can easily get lost but signs up everywhere and always... More 

Helpful?
4 Thank happyme07
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Beautiful place, great facilities,wonderful food, fantastic service and great people. We had a great time with friends. The only thing that was not so great was making reservations for dinner at the different restaurants. You had to stand in line early in the morning around 7:30am in order to have a chance to reserve a spot. We never had the... More 

Helpful?
1 Thank Maria A. S
ColonialKantenah, Room Division Mgr. at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Maria A. S; On behalf of the whole staff at the Palladium Resort and Spa we would like to thanks for your recent stay in Riviera Maya. Your opinion is very important for us. We are grateful that you let us know your impressions about our Resort, it help us to improve our service for all of you, in... More 

Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Cons- only one so will start with it as it was our first impression. Really bad check in service- Nancy was mean and awful. We were three families and she suggested putting two in one bungalow and one on a completely different resort (Kantenah), or to downgrade us to a standard room from a junior suite (with the money difference... More 

Helpful?
2 Thank Sridevi80
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Sridevi80, first of all, thank you very much for choosing the Grand Palladium Colonial Resort & Spa as your vacation destination. We also appreciate your time recommending us for other families as your review will help them to decide their best option for enjoying a great experience. We are very grateful for your kind words about our restaurant services... More 

Huddersfield, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just come back from 10 nights at what I can only describe as paradise!!! Tons to do and see (not much chance of getting bored) or not, depending on what kind of holiday you're after. Either way, this resort is fantastic!!! The staff are fantastic and really, really, really can't do enough for you. I stayed in a junior suite... More 

Helpful?
7 Thank matthewbaker206
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear matthewbaker206, first of all, let me answer your question: WHEN CAN I GO BACK??!!! AT ANY TIME YOU DESIRE!! Just inform us in advance and we will do our best again for providing you another fantastic vacation. With your review, you do not only show how our services are but also that travelling solo is a great option and... More 

Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Myself and a group of 17 were here from July 8 to 18th for a wedding. This is a great resort, just too large for my taste. There is PLENTY of wildlife on this resort ranging from large lizards to beautiful birds, exotic fish and monkeys (although I never saw the latter) no snakes, no spiders. The rooms are a... More 

Helpful?
4 Thank Susan570
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Susan570, Thank you for your preference towards Grand Palladium Colonial Resort & Spa and for taking the time out to share with us the wonderful experience you have had here at our beautiful resort. We are very happy to read that your family vacation was a good experience we also appreciate your nice words to our different services and... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Free Parking
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $220 - $549 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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