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Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (841)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Colonial Resort & Spa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 22 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities.
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Room & Suite (841)841
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Lagoon View
Languages Spoken
Spanish
Location
Full view
Contact
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $13/day
7,388Reviews1,279Q+A100Room tips
Reviews
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Popular mentions
So my bf surprised me on a trip to MX. Upon arrival our shuttle was not ready we had to wait at the airport for like a hour. Finally we get to the hotel to find out our room have been downgraded because of low capacity. We were moved to a Villa that had a musty smell and dusty. I honestly think the rooms have been sitting up due to COVID, however the maids should have cleaned our room upon arrival. Finally we make it to the buffet only to see a Python! Yes a big snake so please beware. Thank God it was real late when we arrived but I could only imagine what could have taken place in the daytime. So it was my birthday I did not get no Birthday set-up. My bf called several of times and they just kept saying they were short staffed. Like the last day i received some fruit and a bottle of wine I was not impressed at all. The staff was nice the hotel was beautiful but i think they could of done better. The food was not the best nothing tasted authentic. My experience was not the best but I made some good memories.…
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Date of stay: December 2020
Rooms
Cleanliness
Service
Room Tip: Downstairs rooms are the best
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Helpful
Overall we had a lovely stay. Breakfast, lunch, kids club, gym, spa, beach and swimming pools all 5 star. Accommodation basic but clean. No baby club open despite website indicating it was. A babysitter was easily sourced for a few hours in the morning and the manager Pedro was very responsive to our compliant about this and the matter resolved excellently. Evening meals a bit hit and miss. Food quality also a bit hit and miss. We enjoyed la Lola and ribs and more the most.
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Taking "pandemic" times - it was a good family stay. We will reconsider booking once again the resort. It was very good that hotel offered free round trip transfer from airport. White Sands beach was well maintained.
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
This was our second year staying here and we loved it! The staff is so friendly and everything was very clean with Covid. Our favorite bartenders were Venus and Jacinto at the white sands pool. Both of them were great and so much fun. If you’re there definitely look out for them
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Date of stay: January 2021Trip type: Traveled with family
Helpful
Pro: 1.Nice beach and not crowded about 1/4 mile private. Rocky bring shoes. 2. Free parking 3. If you love cats it’s your place. Cats everywhere very friendly for scraps. Actually cute and friendly 4. Specialty restaurant food good 5. Bed ok, room musty smelling but hey it’s the beach. 6. Nice maids good job. Cons: 1. Would hate at post Covid full capacity. Enjoying not busy resort 2. All ATM’s broken and no one cares 3. Served Mayo with stale chips at beach. Not salsa-, Mayo. 4. Buffet awful. Beyond awful. Inedible.maybe better at full capacity? Like pot roast at lunch bad. All saucy reheated leftover food. No lobster, shrimp, prime rib, cheap thin pork chops and steaks like 3 oz flat grizzly. 5. Cheap liquor. Not good. Bad cheap but tecate. They reuse cups so sometimes your beer tastes like Pina colada. 6 loud staff. Landscaping trucks with breaks squeaking. Maids dragging furniture around above you at 8 am 7. Today building alarm going off at 6:45 am. We are all up calling security. Guy on duty doesn’t speak English so took half hour to resolve. I don’t get up at 6:45 am on vacation. 8. I usually tip but service is bad. Everyone does not care and in no hurry. It’s bad. And of course EVERYONE says no English. Clearly way to avoid helping when it’s 50 times a day. 9. Pools not heated and freezing. Barely anyone swimming 10. Today out of towels at 11:30 am at 20% capacity. Again can’t imagine when full how bad service would be. 11. $10 charge on all room service Overall i paid $200 a night over New Years weekend. Secrets was $550 so it’s worth it for not busy during Covid. I will never come back again. Too many other great places. Depends on your goals.…
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Date of stay: December 2020Trip type: Traveled solo
3 Helpful votes
Helpful
Response from Kenia Rodriguez, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 3 weeks ago
Dear Janice N, First and foremost, we would like to thank you for choosing our hotel as your vacation destination and for the time you have invested in sharing your feedback about your current stay. We are saddened to know that your experience is being affected by the situation you describe in your review; on behalf of the Palladium Management please accept our sincere apologies, we can assure you that these unfortunate event are not common; nevertheless, your observations are being evaluated in order to improve our services. We sincerely hope you enjoy the rest of your stay and please do not hesitate to contact our Guest Services team for any assistance. Kind regards, Kenia Rodriguez Hospitality Manager
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PRICE RANGE
$170 - $374 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium colonial hotel, grand palladium colonial resort & spa, hotel grand palladium colonial, grand palladium mexico, palladium colonial resort, grand palladium spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
414
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Claim Your Listing Frequently Asked Questions about Grand Palladium Colonial Resort & Spa
What are some of the property amenities at Grand Palladium Colonial Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium Colonial Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Colonial Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium Colonial Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Colonial Resort & Spa?
Conveniently located restaurants include Chic Cabaret & Restaurant, Portofino Restaurant, and La Adelita.
Are there opportunities to exercise at Grand Palladium Colonial Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Palladium Colonial Resort & Spa have an airport shuttle?
Yes, Grand Palladium Colonial Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Colonial Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Colonial Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Grand Palladium Colonial Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Palladium Colonial Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.